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Senior System Administrator (ConnectWise)
Senior System Administrator (ConnectWise) Responsibilities: Build strong client relationships and be a key technical contact for smaller clients: Develop trust with clients and become their go-to person for technical support. Guide and mentor the L1 support team: Share your knowledge with junior team members to help them grow professionally. Manage and troubleshoot IT systems like…
April 4, 2025
IT System Administrator Level 2 (MSP)
IT System Administrator Level 2 (MSP) Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes Troubleshooting and resolving technical…
April 3, 2025
IT Support Specialist Tier II (MSP)
What You’ll Be Doing Deliver onsite and remote support for desktops, laptops, mobile devices, and user accounts Troubleshoot and resolve hardware, software, and connectivity issues across Mac and Windows environments Administer and support Office 365 (user setup, licensing, email, and Teams) Assist with Azure/Entra ID, Active Directory, and Intune Manage basic networking tasks (DHCP, DNS,…
March 28, 2025
Customer Success Manager – Managed IT Services (MSP)
Customer Success Manager – Managed IT Services (MSP) Location: Reston, VA Salary: $90,000 – $110,000 What You’ll Do As a Customer Success Manager, you will act as the primary point of contact for clients, ensuring their business and technology goals align for maximum success. This role blends technical expertise, strategic guidance, and strong relationship management…
vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Job Responsibilities and Essential Functions: Managing relationships with principals, owners, and key stakeholders in client organizations Understanding technology business drivers in client organizations Strategic Technology Roadmap / Budget Planning and Educating clients on technology trends and opportunities Technical business consulting Working with clients and internal teams on support escalations, project scoping and…
Technical Account Manager (TAM) – MSP
What You’ll Do: As a Technical Account Manager, you will be the primary IT liaison for assigned clients, ensuring their technology aligns with business needs. You’ll oversee IT operations, manage vendor relationships, and collaborate with engineers to resolve issues and optimize IT environments. Act as the go-to IT contact for assigned client accounts. Oversee IT…
March 27, 2025
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
IT Systems Administrator Tier 2.5 (MSP)
IT Systems Administrator Tier 2.5 (MSP) Key Responsibilities: Manage and optimize IT systems within a Managed Services environment. Deploy and administer Microsoft 365 (M365) solutions, including successful email migrations. Build and manage file servers and cloud computing solutions, with experience in Windows Server 2019/2022 and Hyper-V. Perform network deployments, including setting up firewalls, switches, and…
IT Helpdesk Support Tier 2 – MSP
IT Helpdesk Support Tier 2 – MSP Required Experience: 1+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 1+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 1+ years experience with ConnectWise preferred IT Helpdesk Support Tier…
MSP System Engineer
What You’ll Do Implement and troubleshoot network infrastructures including firewalls, routers, and switches. Support Windows Server environments (Active Directory, Group Policy, Exchange/Exchange Online). Resolve advanced networking and security issues both onsite and remotely. Act as a technical advisor to clients, ensuring IT systems align with business goals. Collaborate with project teams on cloud migrations, security upgrades, and system deployments. Document…
IT Senior System Engineer (MSP)
Key Responsibilities Resolve Tier 2 & 3 escalations related to servers, cloud environments, and networking. Deploy, maintain, and support Windows Server, Active Directory, and Microsoft 365. Lead cloud migrations for Office 365 and Azure environments. Automate and streamline IT processes using PowerShell. Troubleshoot performance issues across business applications, virtualization, and networking. Collaborate with teams to…
System Administrator / Technical Alignment Manager
System Administrator / Technical Alignment Manager Key Responsibilities: Conduct regular onsite visits for technology alignment and technical assessments. Maintain and develop technical standards and best practices for client environments. Identify and communicate technical risks to the vCIO. Build and sustain technical relationships with clients, ensuring alignment with established standards. Document and update all technical information…
IT Support Specialist Tier 2.5 (MSP)
What You’ll Be Doing: Serve as the escalation point for Tier 1 help desk—complex issues come to you Own and manage the ticket queue, driving resolution and customer satisfaction Troubleshoot and resolve issues involving Windows Server, M365, networking, and EDR/security platforms Lead IT deployments and installations for new manufacturing clients Maintain clean, consistent documentation and…
System Administrator
Your Day-to-Day: Deliver hands-on system administration and support across the organization Manage desktop hardware/software, network systems, infrastructure apps, and backups Handle day-to-day break/fix, upgrades, patching, deployments, and hardware lifecycle Provide onsite and remote technical support, escalating to third-party vendors as needed Collaborate with leadership to evaluate and implement IT solutions company-wide Oversee onboarding and offboarding…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
IT Service Delivery Manager (MSP)
What You’ll Do Lead and manage a team of 9–10 technicians delivering IT support to external clients Own the vision, roadmap, and execution strategy for scaling the Managed Services department Implement and enforce KPIs, processes, and service standards to drive operational efficiency Collaborate with executive leadership to shape service delivery models, tools, and infrastructure Build…
Systems Engineer – MSP
What You’ll Be Doing Manage and support infrastructure across multiple small to mid-sized business clients Maintain servers, desktops, firewalls, networking gear, backups, and software systems Coordinate and lead IT projects including deployments, upgrades, and cloud migrations Serve as the technical point of contact for clients, building strong relationships and understanding their business needs Monitor system…
vCIO (MSP/ConnectWise)
vCIO (MSP/ConnectWise) Responsibilities: Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and maintain company library. Meet with TAM and review current alignment status of clients.…
March 26, 2025
Service Delivery Manager (MSP Team)
Service Delivery Manager (MSP Team) Key Responsibilities: Service Desk Leadership – Guide and mentor the technical team, ensuring best practices in ticket resolution, escalation management, and thorough documentation Technical Escalation & Troubleshooting – Manage high-level escalations, conduct root cause analysis, and provide client-facing solutions. Process Optimization – Develop, implement, and refine SLAs, SOPs, and KPIs…
IT Service Delivery Manager (MSP/ConnectWise)
IT Service Delivery Manager (MSP/ConnectWise) Responsibilities: Strategic Leadership: Drive the vision for scaling managed services, defining KPIs, and eliminating operational bottlenecks. Autonomy & Impact: Shape and build a growing department, with the freedom to implement best practices. Client-Centric Approach: Proactively manage key accounts, ensuring long-term success and customer satisfaction. IT Service Delivery Manager (MSP/ConnectWise) Requirements:…
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