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IT Technician Level 1.5 – Managed Service Provider
IT Technician Level 1.5 – Managed Service Provider Responsibilities: Responsible for supporting our clients and resolving technical issues that arise within their environments Working with L3 engineers to assist with cloud migrations Providing first-level technical support, analysis, and troubleshooting while ensuring a high level of customer satisfaction Working on Azure AD and GPs IT Technician…
January 2, 2025
MSP System Administrator Level II – Hybrid
MSP System Administrator Level II – Hybrid Responsibilities: Provide technical support and guidance to our clients Manage and maintain Windows servers, handle escalated tickets, set up complex environments Assist with cloud migrations, security initiates, and automation MSP System Administrator Level II – Hybrid Requirements: Professional MSP (Managed Service Provider) Experience Experience with Windows Server deployment…
Helpdesk Support Level 1.5 – Managed Service Provider
Helpdesk Support Level 1.5 – Managed Service Provider Responsibilities: Working with L3 engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects…
IT System Administrator – Windows Server (IaaS)
IT System Administrator – Windows Server (IaaS) Qualifications: Server OS and associated technologies experience – (Server 2008 +, Exchange 2010+, PowerShell, Active Directory, Group Policy, etc.) Strong understanding of DNS and how it affects network and servers 2+ years MSP experience REQUIRED Experience with Office 365 migrations, troubleshooting and setup Network administration and configuration (Sophos, Palo…
January 1, 2025
Helpdesk Support Level 1.5 – Managed Service Provider
Helpdesk Support Level 1.5 – Managed Service Provider Responsibilities: Working with L3 engineers to assist with cloud migrations Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects such as AD and Azure AD migrations Hands on…
December 29, 2024
Vice President of Client Services – Managed IT Services
What You’ll Do Lead and mentor the Client Services team, ensuring high performance and alignment with organizational goals. Develop and maintain trusted relationships with clients, acting as the primary point of contact for key stakeholders. Oversee service delivery, including onboarding, SLA adherence, and proactive issue resolution. Collaborate with sales, technical teams, and product teams to…
December 27, 2024
IT Client Success Manager (MSP)
IT Client Success Manager (MSP) Qualifications: 1+ years of MSP experience REQUIRED 5+ Years of IT experience working with Microsoft Technologies (O365, windows servers) Experience with ConnectWise, Continuum RMM, and IT Glue preferred Experience serving as a trusted advisor, VCIO, client consultant, customer success manager IT Client Success Manager (MSP) Benefits: Salary $90,000-$110,000 Health, Vision, Dental insurance…
Senior Escalations Engineer – Managed Services
Senior Escalations Engineer – Managed Services Responsibilities: Migrating clients to cloud infrastructure Migrate O365 & G-Suite Configure virtual servers via AWS/Azure Deploying and configuring Meraki switches, wireless, and routers Windows Server and Hyper-V migrations and setups Implement & Design Cloud infrastructures with a team of Engineers (namely, Azure) Senior Escalations Engineer – Managed Services Responsibilities:…
Technical Account Manager/ Project Manager – MSP
Technical Account Manager/ Project Manager – MSP Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal…
vCIO – Managed Services
vCIO – Managed Services Job Responsibilities: Advise clients and the CSM Team on strategic technology solutions Assess and recommend improvements for client technology infrastructure Manage client relationships and conduct scheduled business reviews Respond promptly to client needs, concerns, and risk factors Coordinate new client onboarding and manage client projects Act as a liaison between clients…
December 26, 2024
IT Field Engineer Tier 2 (MSP)
IT Field Engineer Tier 2 (MSP) Responsibilities: Provide technical support and guidance to our clients M365 troubleshooting, administration, and migration support Manage and maintain Windows servers, handle escalated tickets, set up complex environments Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes…
December 22, 2024
System Engineer “Jack of All Trades”
System Engineer “Jack of All Trades” Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy working relationships…
December 19, 2024
Technical Pre-Sales Consultant – MSP Solutions
Technical Pre-Sales Consultant – MSP Solutions Key Responsibilities: Collaborate with existing and potential clients to understand goals, evaluate current IT systems, and propose technology improvements. Document systems and processes effectively to support solution design. Present recommended solutions to clients, highlighting technical and business benefits. Work within existing accounts to identify opportunities for growth and assist…
December 17, 2024
IT Field Technician (Onsite & Remote Support) – MSP
IT Field Technician (Onsite & Remote Support) – MSP: Job Requirements: Computer Hardware; Software Troubleshooting Strong background with Windows 10 Desktop support experience Networking/troubleshooting knowledge Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365 1+ years of experience working for a Managed Service Provider Required MCSA, MCSE, or CCNA preferred IT Field…
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
Senior System Administrator (IT Managed Services)
Senior System Administrator (IT Managed Services) Key Responsibilities: Design and implement IT projects, such as server upgrades, network deployments, and virtualization solutions, as a senior system administrator (MSP). Deploy and configure Hyper-V and VMware virtual environments to optimize client infrastructures. Install, configure, and maintain Fortinet and Meraki firewalls, VLANs, and secure network solutions. Perform Windows…
IT Senior Engineer (MSP)
IT Senior Engineer (MSP) Responsibilities: Design, implement, and support for Microsoft related technologies including: Windows Server, Exchange, SQL, SharePoint, etc. Design, implement, and support for virtualization technologies including: VMware, Hyper-V Design, implement, and support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Design, implementation, and support of backup and disaster recovery (BDR)…
December 12, 2024
IT Service Coordinator (ConnectWise)
IT Service Coordinator (ConnectWise) Dispatching Responsibilities: Act as the primary point of contact for all incoming service requests from clients via phone, email, and ticketing system. Review, prioritize, and assign service tickets to appropriate technicians based on their skill level, availability, and geographic location. Monitor open tickets and ensure SLAs (Service Level Agreements) are met…
System Administrator Tier 2 (Managed Services)
System Administrator Tier 2 (Managed Services) Technical Requirements: Ability to handle and resolve escalated network and server support issues independently and with minimal supervision Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Troubleshooting and deploying Windows Server 2016 – 2022 M365 administration and migrations Active Directory and Group…
System Administrator (Managed Services/ConnectWise)
System Administrator (Managed Services/ConnectWise) Responsibilities: Provide escalated support for technical issues and ensure timely resolution. Perform on-site client visits to deliver hands-on technical support and expertise. Manage and execute project-based tasks, including migrations and implementations of M365, MS Azure, SharePoint, and OneDrive. Troubleshoot and maintain desktops, networking equipment, and physical servers. Install, configure, and update…
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