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Help Desk Manager (Managed Service Provider)
Daily Responsibilities: Oversee daily IT service delivery and ensure client SLAs are met Manage ticket flow, escalations, and reporting via Autotask (or similar PSA) Review service quality, billing accuracy, and recurring issue trends Lead hiring, onboarding, and performance reviews for Tier 1 and 2 staff Serve as a client escalation point and ensure strong relationships…
May 15, 2025
Help Desk Technician Level 2 (Managed Service Provider)
Help Desk Technician Level 2 (Managed Service Provider) Key Responsibilities: Provide remote technical support for small to mid-sized business clients Troubleshoot desktop, network, and application issues Support user accounts and systems across Microsoft 365 and Google Workspace Install and configure operating systems and software Perform malware removal and maintain antivirus tools Work closely with senior…
May 14, 2025
IT Sales Representative – MSP
🔍 What You’ll Do: Identify, pursue, and close net-new clients in the MSP/IT services space Represent our service offerings with confidence, clarity, and a consultative approach Collaborate directly with ownership to craft and refine go-to-market strategies Maintain CRM hygiene and track pipeline progress (ConnectWise) Partner with the Account Management team to ensure seamless client onboarding…
May 12, 2025
Senior Systems & Network Engineer – MSP
🚀 What You’ll Do: Serve as top-tier escalation for complex systems, security, and networking issues Design and deploy Fortinet, SonicWALL, Meraki, and Ubiquiti network environments Lead Microsoft 365/Azure hybrid deployments with security configurations (Intune, Entra ID, Defender) Implement virtual environments (VMware, Hyper-V) and secure them using ThreatLocker Architect and manage infrastructure upgrades, MDM rollouts, firewall…
IT System Engineer
IT System Engineer Responsibilities: Lead and assist with projects (70%) including installation, configuration, and optimization of network devices (Fortinet, Meraki, Unify). Handle advanced Level 3 support (30%) in a collaborative team setting. Manage and implement LAN, WAN, and wireless network environments for clients. Perform heatmapping, troubleshooting, and post-deployment support. Administer and support systems: M365, Windows…
System Engineer (MSP) – Hybrid Workplace
System Engineer (MSP) – Hybrid Workplace Responsibilities: Act as the primary technical expert for infrastructure outages, failures, and problems, ensuring minimal disruption to client operations. Lead both proactive and reactive Incident Response efforts to maintain high system availability and service continuity. Provide technical support across storage, virtualization (VMware, Hyper-V), and Windows Server environments. Implement advanced…
System Engineer Tier 3 – Partial Remote
System Engineer Tier 3 – Partial Remote Responsibilities: Work with management team members, decision makers, and stakeholders to define business and technical requirements Solution design and implementation of new technologies for clients to meet the business requirements Implementation/Support of Microsoft Products (Windows Server, O365, Azure) Implement and Support VMware and Hyper-V Implementation/Support of Cloud products…
May 11, 2025
Systems Engineer (MSP – Dedicated Client)
What You’ll Do Administer Windows and Linux servers, Active Directory, and Microsoft 365. Support virtualization platforms (VMware, Hyper-V) and hybrid cloud environments (Azure). Design and implement IT infrastructure upgrades and process improvements. Configure and maintain secure networks (firewalls, VPNs, VLANs). Participate in automation initiatives and improve system documentation. Provide Tier 2/3 support, working closely with…
Help Desk Manager (Managed Services)
Key Responsibilities: Manage all inbound help desk tickets, ensuring fast and effective resolution Oversee ticket queues, service boards, and technician workloads to maintain SLA compliance Act as an escalation point for complex or unresolved technical issues Coordinate schedules and workload for help desk technicians Lead regular team meetings, performance reviews, and training sessions Monitor help…
May 9, 2025
IT System Administrator MSP
IT System Administrator MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT System Administrator MSP Requirements: 3+ years of Microsoft cloud administration 3+ years of experience working for a…
IT Support Specialist (MSP)
What You’ll Do: End-User Support Serve as the first point of contact for all on-site IT support needs Troubleshoot hardware/software issues across desktops, laptops, and mobile devices Document and track resolutions using internal ticketing systems Hardware & Software Troubleshooting Diagnose, repair, and maintain IT equipment (printers, peripherals, etc.) Install and configure Windows OS, applications, and…
May 5, 2025
System Administrator Tier 2 (Managed Services)
System Administrator Tier 2 (Managed Services) Day to Day: Provide escalated IT support and resolve technical issues efficiently Troubleshoot, repair, and maintain computer hardware, software, and networks Assist with project implementations, including server and network deployments Manage Active Directory, Group Policy, Exchange, and SQL environments Set up and configure client software, deploy updates, and install…
IT System Administrator (Managed Services)
IT System Administrator (Managed Services) Technologies used day to day: Microsoft 365 (Exchange, Azure Entra ID, SharePoint, OneDrive) Windows Server (Active Directory, file/print sharing, DNS, DHCP) Networking (Connectivity issues, VPN, WiFi, TCP/IP) Desktop Support (Everything you can and cannot think of) Backup issues (Veeam, ShadowProtect, Datto) IT System Administrator (Managed Services) Primary duties: Provide Tier…
System Administrator Level 2.5 (MSP)
System Administrator Level 2.5 (MSP) Key Responsibilities: Manage and troubleshoot systems including Windows Server, Active Directory, DNS/DHCP, Group Policy, and virtualized environments (VMware/Hyper-V). Provide hands-on support for cloud environments, including Microsoft 365, Exchange Online, SharePoint, and Teams. Administer backup and disaster recovery solutions and ensure high system availability. Assist with and perform system upgrades, migrations,…
IT Account Executive – Managed Services
IT Account Executive – Managed Services Responsibilities: Own the full sales cycle: prospecting, discovery, proposal, and closing Focus on outbound sales to SMBs across various industries Qualify warm leads from marketing and appointment-setting partners Present managed IT, cybersecurity, and consulting solutions to business leaders Build lasting relationships with clients and serve as their trusted IT…
Service Desk Technician Level 2 (Windows/Mac)
Service Desk Technician Level 2 (Windows/Mac) Experience and Requirements: At least one year of experience working for a MSP Troubleshoot and resolve macOS and Windows 11 support tickets Manage Mac system deployments using JAMF, FileWave, or similar tools Support Apple Business Manager and MDM configurations Support Windows Server versions 2016-2022 M365 support and administration Handle…
System Engineer (Managed Services)
System Engineer (Managed Services) Responsibilities: Lead or collaborate on IT projects including server refreshes, cloud migrations (Azure, AWS), VOIP implementations, and network builds Review project scopes with design and engineering teams to ensure feasibility and client fit Mentor junior engineers by providing support and escalation assistance when needed Maintain accurate project documentation and update technical…
IT Service Desk Manager (MSP)
What You’ll Do: Manage daily operations of the service desk, ensuring timely resolution of client issues Assign and review service tickets, enforcing SLAs and keeping documentation up to date Oversee high-priority escalations and enforce internal processes for resolution Collaborate with the Director of IT and CEO on reporting, KPIs, and process improvements Generate and analyze…
System Administrator (Project & Cloud Focus) – MSP
What You’ll Do Administer, monitor, and maintain Windows-based systems, Active Directory environments, and Exchange Support and troubleshoot DNS, LDAP, SMTP, and general email security protocols Manage disaster recovery processes for Exchange and AD systems Perform network analysis and assist with bandwidth, disk sizing, and capacity planning Maintain and support backup solutions for clients across various…
IT Sales Executive (Managed Services)
IT Sales Executive (Managed Services) Responsibilities: Own the full sales cycle from prospecting to close, with a strong focus on outbound new business development Qualify inbound leads generated by our telemarketing and email marketing partners and convert them into discovery calls and proposals Develop and maintain relationships with small-to-mid-sized business clients in a variety of…
April 25, 2025
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