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IT Helpdesk Manager – Managed Service Provider (MSP)
About the Role The IT Helpdesk Manager will lead daily service desk operations, mentor technicians, and drive process improvements. You’ll act as a technical escalation point, oversee SLA performance, and ensure high client satisfaction. Key Responsibilities Manage and mentor a team of service desk technicians. Optimize ticket resolution processes and ensure SLA adherence. Build strong…
February 4, 2025
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Job Responsibilities and Essential Functions: Managing relationships with principals, owners, and key stakeholders in client organizations Understanding technology business drivers in client organizations Strategic Technology Roadmap / Budget Planning and Educating clients on technology trends and opportunities Technical business consulting Working with clients and internal teams on support escalations, project scoping and…
February 2, 2025
vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Job Responsibilities and Essential Functions: Managing relationships with principals, owners, and key stakeholders in client organizations Understanding technology business drivers in client organizations Strategic Technology Roadmap / Budget Planning and Educating clients on technology trends and opportunities Technical business consulting Working with clients and internal teams on support escalations, project scoping and…
Senior System Administrator (Local Work from Home)
Senior System Administrator (Local Work from Home) Key Responsibilities: Respond to and resolve technical support tickets, ranging from Level 1 to escalated Level 3 issues. Support and manage critical technologies, including: Microsoft 365 Active Directory Networking Servers and workstations SonicWall Firewalls Ubiquiti switches and WAPs Perform network deployments, such as firewalls, switches, and servers. Deploy…
January 29, 2025
IT Senior System Administrator (MSP/Windows)
IT Senior System Administrator (MSP/Windows) Key Responsibilities: Design, deploy, and maintain robust network solutions tailored to the unique requirements of the oil and gas sector. Configure and manage Cisco switches to ensure optimal performance and reliability. Implement and administer FortiGate firewalls, ensuring network security and compliance with industry standards. Manage Synology NAS systems for efficient…
IT System Administrator Tier 2.5 (MSP)
IT System Administrator Tier 2.5 (MSP) Responsibilities and Experience: At least 1 year of MSP experience Strong IT fundamentals are essential, including a solid understanding of DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems. Experience with M365 migration is required. Proficiency in Windows 11, Windows Server OS, and Active Directory/Entra ID is necessary for…
System Administrator – Managed Services/Azure
System Administrator – Managed Services/Azure Requirements: Develop and implement monitoring tools and solutions to identify, diagnose, and resolve problems affecting performance of LAN. Troubleshooting/support of M365. Maintain existing monitoring and notification systems and recommend improvements to maintain network stability. Implementation and migration of software and hardware upgrades and patches. Troubleshoots network access problems and implements…
IT System Administrator “Jack of All Trades”
IT System Administrator “Jack of All Trades” Required Skills: Ability to migrate servers and perform M365 migrations Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. The configuration, management,…
IT System and Project Engineer (MSP)
What You’ll Do: Lead and execute IT projects, including network deployments, system migrations, and infrastructure upgrades. Deploy and configure firewalls, switches, servers, and workstations for clients. Implement and support Microsoft 365, Active Directory, Hyper-V, and Intune solutions. Troubleshoot complex network and system issues, escalating as needed. Provide high-level technical guidance to clients and internal teams.…
IT Senior System Administrator (Managed Services)
IT Senior System Administrator (Managed Services) Qualifications: Previous Experience working for a MSP, CSP, or supporting multiple domains concurrently Experience performing advanced troubleshooting and administration of servers, networks, and standard business application. Experience with ConnectWise and It Glue. Specifically, ConnectWise Manage, Automate (now CW RMM) and IT Glue. Experience managing IT projects. Experience building technical…
January 23, 2025
Senior System Administrator / Project Engineer (MSP)
Senior System Administrator / Project Engineer (MSP) Essential Job Duties: Plan and execute complex cloud migration and IT infrastructure improvement projects. Lead the migration, refactoring, and/or transformation of existing applications and infrastructure services from physical data centers to Azure. Develop, implement, and maintain policies, procedures, and associated training plans for administration, usage, and disaster recovery.…
System Administrator Level 2 (Managed Services)
System Administrator Level 2 (Managed Services) Skills and Qualifications: Previous experience working for a MSP Microsoft Technologies (Windows 10, 11, Server 2012, 2016, 2019, 2022) Experience with Active Directory Experience with Cloud or Microsoft Office 365 and Google environments is a plus Configure LAN and WAN topologies, server staging, and deployment Experience with VMware, Hyper-V,…
IT System Administrator – Level 2 (MSP)
IT System Administrator – Level 2 (MSP) Requirements: Experience with Windows 2012, 2016, 2019, and 2022 Server roles Onsite installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Experience with Microsoft 365 Administration Experience Azure (Entra ID, Intune, and VMs are a plus) Thorough understanding of client/server…
IT Service Desk Technician Level 2 (MSP/Azure)
IT Service Desk Technician Level 2 (MSP/Azure) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer teams to address…
IT Support Engineer Tier 2 (MSP)
IT Support Engineer Tier 2 (MSP) Key Responsibilities: Provide inbound phone and remote support for end-users. Diagnose and resolve issues with desktop systems, servers, and networks. Perform PC installations, rebuilds, and manage peripherals. Configure and support Active Directory, DNS, DHCP, and Exchange. Manage and troubleshoot virtual environments, including VMware and Hyper-V. Support M365 suite applications…
Senior System Administrator (Partial WFH)
Senior System Administrator (Partial WFH) Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Knowledge in Microsoft Exchange, VMWare, Hyper-V, Remote Desktop Services, Windows Server, SQL Server, Check Point & other firewalls, Active Directory, Azure, AWS, M365. Build new network and server environments and perform physical to virtual conversions.…
January 22, 2025
Senior System Administrator (ConnectWise)
Senior System Administrator (ConnectWise) Job Responsibilities: Provide remote and on-site server/workstation/network support and maintenance Install applications and operating systems on customer hardware Investigate user problems and identify their source; determine solutions; test and implement solutions Configure and install servers (Windows 2016-2022), firewalls (Cisco, SonicWALL, Meraki, Fortinet), switches (Cisco, Meraki, Aruba, Unifi), and other related equipment,…
System Engineer L3 – Hybrid/Remote Flex
System Engineer L3 – Hybrid/Remote Flex Responsibilities: Work with management team members, decision makers, and stakeholders to define business and technical requirements Solution design and implementation of new technologies for clients to meet the business requirements Implementation/Support of Microsoft Products (Windows Server, O365, Azure) Implement and Support VMware and Hyper-V Implementation/Support of Cloud products System…
IT Senior Engineer- MSP (Local WFH)
IT Senior Engineer- MSP (Local WFH) Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure,…
January 21, 2025
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