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System Administrator – Managed Services (Hybrid WFH)
System Administrator – Managed Services (Hybrid WFH) Responsibilities: Be an escalation point for our T1 staff and work with our Client Account Manager in sales and project management. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to…
November 22, 2024
System Administrator (ConnectWise/MSP)
System Administrator (ConnectWise/MSP) Experience and Responsibilities: At least one year of previous MSP experience Provide second level support for service requests related to workstations, servers, printers, networks, and vendor-specific hardware and software Handle IT support relating to technical issues for Microsoft’s core business applications and operating systems Support and implement disaster recovery solutions Manage intermediate…
System Administrator Tier 2.5 (MSP)
System Administrator Tier 2.5 (MSP) Responsibilities and Experience: At least 1 year of MSP experience Strong IT fundamentals are essential, including a solid understanding of DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems. Experience with M365 migration is required. Proficiency in Windows 11, Windows Server OS, and Active Directory/Entra ID is necessary for success…
MSP System Administrator (Hybrid WFH)
MSP System Administrator (Hybrid WFH) Knowledge: Network hardware and technology understanding and experience e.g., TCP\IP, LAN, WAN, VPN, Datacenter, Cloud o Firewalls e.g., Meraki, SonicWALL, Cisco ASA, VPN, etc. o Switches e.g., VLAN, SNMP, STP, etc. o Wireless solutions and implementation/troubleshooting o Enterprise Storage Area Network / NAS Windows Server hardware and operating system understanding,…
Senior System Administrator (Partial WFH/MSP)
Senior System Administrator (Partial WFH/MSP) Job Responsibilities: Provide remote and on-site server/workstation/network support and maintenance Install applications and operating systems on customer hardware Investigate user problems and identify their source; determine solutions; test and implement solutions Configure and install servers (Windows 2016-2022), firewalls (Cisco, SonicWALL, Meraki, Fortinet), switches (Cisco, Meraki, Aruba, Unifi), and other related…
System Engineer (Managed Service Provider)
System Engineer (Managed Service Provider) Skills Required: At least 1 year of MSP experience Network troubleshooting (Firewalls/Switches/Routers) Windows Server (DHCP, DNS, and GPO/AD) Data migration (M365/SharePoint/Azure) MSP tools such as ConnectWise, Autotask, Kaseya, Ninja, etc. Patience and understanding in helping to resolve client issues Strong technical skills and willingness to learn System Engineer (Managed Service…
Help Desk Technician Tier 2 (MSP)
Help Desk Technician Tier 2 (MSP) Experience: Windows Server and Workstation Operating Systems Active Directory management and maintenance Microsoft 365, Azure Entra, Intune, and VM Other cloud solutions within Azure and Microsoft (Teams, Intune, SharePoint) Mimecast and Sentinel One solutions DNS, DHCP, Remote Desktop Services VMWare, Hyper-V and other virtualization technologies Storage solutions: SAN, NAS,…
Junior System Administrator / Level 2 Technician (MSP)
Junior System Administrator / Level 2 Technician (MSP) Responsibilities: Configure and manage Windows servers and computer systems Provide advanced support for Microsoft 365 and the full Microsoft suite Work with senior engineers to implement secure, effective network solutions Assist with configuration, maintenance, and upgrades for clients’ networks and in-house servers Install and integrate new server…
IT Help Desk Technician Tier 2 (MSP/ConnectWise)
IT Help Desk Technician Tier 2 (MSP/ConnectWise) Responsibilities: Provide second-level technical support for issues escalated from Level 1, ensuring timely and efficient problem resolution. Troubleshoot software, hardware, and network issues, including but not limited to operating systems, business applications, printing systems, and email. Perform detailed analysis of complex technical problems, offering long-term solutions when possible.…
IT Support Technician Level 1.5 (MSP)
IT Support Technician Level 1.5 (MSP) Key Responsibilities: Handle Level 1 and some Level 2 support requests, including troubleshooting desktops, laptops, mobile devices, and printers. Support client environments using Windows OS, M365, and common MSP platforms (ConnectWise, Autotask, Ninja, etc). Resolve connectivity issues with Active Directory, DNS, DHCP, and other common networking protocols. Assist with…
IT Service Desk Engineer Tier 2 (MSP)
IT Service Desk Engineer Tier 2 (MSP) Responsibilities: Provide second-level support for technical issues, including operating systems, applications, and network troubleshooting. Track and document all support activities and update the internal knowledge base. Communicate effectively with clients and escalate complex issues as needed. Monitor systems, perform maintenance, and support system upgrades and migrations. IT Service…
System Engineer (Managed Services)
System Engineer (Managed Services) Responsibilities: Provide technical guidance and expertise to the team and clients, fostering team technical expertise. Effectively communicate complex technical decisions to clients in a clear and understandable manner. Lead architecture and design creation for projects, and drive the execution of technical task breakdown and estimation. Execute all stages of IT projects,…
IT Account Executive (MSP Sales)
IT Account Executive (MSP Sales) Key Responsibilities: Identify and pursue new business by understanding client requirements and recommending suitable IT services and solutions. Conduct in-depth needs assessments and technical evaluations to propose customized IT solutions. Present and demonstrate our IT offerings to potential clients. Create and deliver persuasive sales presentations and proposals. Establish and nurture…
IT Service Desk Technician Level 2 – Hybrid WFH (MSP)
IT Service Desk Technician Level 2 – Hybrid WFH (MSP) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer…
IT Azure Architect/ Senior Engineer (MSP)
Key Responsibilities: Design and implement Azure solutions, integrating with Windows Servers, M365, and network infrastructure. Lead hybrid cloud migrations, ensuring smooth integration of on-premises systems with Azure. Architect secure, scalable network solutions within Azure, including VPNs and ExpressRoute. Automate infrastructure deployments using PowerShell, Azure CLI, and ARM templates. Troubleshoot and resolve complex issues related to…
System Administrator – Managed IT Services
System Administrator – Managed IT Services Primary Responsibilities: Manage and support core Microsoft business applications, including Windows Server, M365, and SharePoint. Configure and maintain virtualization platforms such as Azure and VMware. Implement and support remote access technologies, including VPN and Microsoft Intune. Oversee network infrastructure, including WAN/LAN connectivity, routers, firewalls, and security protocols. Deploy and…
November 21, 2024
Level 2 Service Desk Support (MSP)
Level 2 Service Desk Support (MSP) Key Responsibilities: Answer support calls and provide clients with remote support Administer and troubleshoot M365 Troubleshoot networks Provide Support through Azure Entra ID Support Client Networks Troubleshoot Vmware & HyperV Assist with projects (client onboardings and cloud migrations) Level 2 Service Desk Support (MSP) Requirements: Minimum of 3 years’ experience…
System Administrator Level 2 – Managed Services
System Administrator Level 2 – Managed Services Duties and Responsibilities: Support end-users remotely and on-site environment resolving hardware/software issues. Troubleshoot network devices and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests. Configure servers and other key components in Azure. Azure administration and support. MS Office 365 administration…
November 20, 2024
Systems Engineer – Hybrid Workplace
Systems Engineer – Hybrid Workplace Responsibilities: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, M365, and SharePoint, as well as virtualization technologies on VMware and Azure. Implement and support remote access solutions like VPN and Microsoft Intune. Maintain remote monitoring…
System Administrator Tier II (MSP)
System Administrator Tier II (MSP) Key Responsibilities: Support Microsoft applications, Windows Server, M365, Azure, and VMware environments. Implement and manage VPN and Microsoft Intune for remote access. Maintain and monitor computer systems, network infrastructure, and security. Provide support for WAN/LAN connectivity, routers, firewalls, and security. Document processes and track time/expenses in ConnectWise. System Administrator Tier…
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