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System Administrator (MSP | Tier 2.5 Projects & Escalations)
Role Responsibilities: Troubleshoot and resolve advanced server, cloud, and network issues Participate in and occasionally lead client-facing projects and technical implementations Deliver high-level support to VIPs and executive users Collaborate with Tier 1 and Tier 2 engineers; provide technical mentorship Recommend infrastructure and process improvements based on best practices Qualifications: 2+ years in a Managed…
June 5, 2025
MSP System Administrator (Tier 2.5 – Projects & Support)
Key Responsibilities: Resolve advanced support tickets involving infrastructure, cloud, and networking Assist with project execution: server builds, M365 migrations, firewall deployments Support VIP users and executive teams directly Collaborate with Tier 1 and 2 staff and provide technical guidance Contribute to process improvements and technical documentation What We’re Looking For: 2+ years of MSP experience…
System Administrator (MSP Experience Required)
Key Responsibilities: Provide both remote and on-site IT support for a variety of SMB clients Troubleshoot and maintain Windows Server environments (2012–2022) Perform Microsoft 365 and Azure migrations on a team Configure, monitor, and troubleshoot SonicWall firewalls, switches, routers, and VPNs Support Active Directory, DHCP, DNS, and other domain services Deploy and manage hybrid and…
System Engineer (MSP | Hybrid)
Key Responsibilities: Provide Tier 2–3 support across systems, cloud, and network infrastructure Administer Microsoft 365 and hybrid Azure AD/Active Directory environments Support Azure Virtual Desktop, Windows/macOS workstations, and mobile devices Troubleshoot firewalls, switches, and VoIP platforms (e.g., SonicWall, RingCentral) Participate in server migrations, workstation rollouts, and network upgrades Maintain backups, run restores, and document resolutions…
June 4, 2025
Service Desk Technician Level 2 (MSP)
Day to Day Responsibilities: Resolve escalated Tier 2 tickets across diverse client environments Install, configure, and support Microsoft 365, Exchange, and Office applications Manage Active Directory, DNS, DHCP, file permissions, and Group Policies Handle workstation imaging, hardware setups, and peripheral troubleshooting Deploy and troubleshoot firewalls (SonicWall, Meraki), switches, and VPNs Support remote access tools, Terminal…
Senior System Administrator (Managed Services Provider)
Day to day: Serve as the primary onsite engineer for a major client—owning the relationship and technical delivery Design, deploy, and manage Azure infrastructure (VMs, identity, networking, storage) Administer the full Microsoft 365 suite (Exchange, SharePoint, Teams, licensing) Use Intune to manage endpoints, security policies, and device compliance Tackle escalated support tickets across servers, networks,…
System Administrator Level 2.5 (MSP)
Day to Day: Provide Tier 2–3 support to a variety of SMB clients across diverse industries Lead and assist with M365 migrations, Azure deployments, and network infrastructure upgrades Troubleshoot issues across Windows Server, M365, Azure, VMware, networking, and Cisco systems Support Active Directory, Entra ID, DNS, DHCP, LAN/WAN, and other core services Collaborate with project…
MSP Sales Executive
What You’ll Do: Develop and execute sales strategies to drive new business within small and mid-sized companies Prospect, schedule, and attend virtual and in-person sales meetings Understand client pain points and business needs to present tailored solutions Collaborate closely with company leadership on closing deals and transitioning clients to the onboarding team Contribute feedback to…
System Administrator – Managed Services (MSP)
What You’ll Do: Deliver both remote and onsite IT support for multiple SMB clients Manage Microsoft 365 and Azure environments (Exchange Online, AAD, Intune, VMs, networking) Maintain and troubleshoot Windows Server (2012–2022), Active Directory, DNS, DHCP Deploy and support firewall and VPN solutions (SonicWall, Meraki, or similar) Lead or assist with cloud migrations, infrastructure upgrades,…
Senior System Administrator (MSP – Hybrid)
Responsibilities: Manage and maintain client environments: servers, cloud platforms, networks, and endpoints Lead infrastructure projects (e.g., Microsoft 365 migrations, firewall deployments) Collaborate on large-scale implementations and escalated troubleshooting Support Windows Server environments, Active Directory, Group Policy, DNS/DHCP Configure and manage SonicWall, Meraki, VPNs, and switching hardware Participate in client meetings to provide technical input and…
Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities Oversee IT service delivery to ensure alignment with SLAs and client expectations Monitor ticket flow, escalations, and compliance using Autotask PSA Audit tickets for quality, accuracy, and resolution efficiency Analyze overdue tickets to identify patterns and collaborate on resolutions Address billing disputes, review time entries, and coordinate with clients and…
May 23, 2025
Help Desk Technician Level 2 (Window/Mac)
Help Desk Technician Level 2 (Window/Mac) Responsibilities: Troubleshoot Windows 10/11 issues, user profiles, printer problems, and system performance Support macOS deployments using JAMF or FileWave Manage Active Directory, Group Policy, Azure Entra ID, and Microsoft 365 environments Handle DNS, DHCP, VPN, and remote desktop solutions Document fixes and update internal SOPs and tickets Collaborate with…
IT Support Engineer Tier 2 (MSP)
IT Support Engineer Tier 2 (MSP) Key Responsibilities: Diagnose, troubleshoot, and resolve technical issues for clients, ensuring detailed documentation. Provide prompt remote support and troubleshooting via phone, email, and chat. Assist with onboarding new clients and performing onsite installations. Manage and troubleshoot Windows Server environments, including Active Directory and Group Policy Objects (GPO). Oversee backup…
IT Systems Administrator Tier 2.5 (MSP)
IT Systems Administrator Tier 2.5 (MSP) Skills And Experience: 5 plus years of experience in network / IT systems and troubleshooting steps Experience with helpdesk/desktop support Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams Experience with Windows Server, Active Directory Management, Group Policy, Etc. A general understanding of TCPIP, DNS, DHCP, and RADIUS Hands-on…
IT System Administrator – MSP
IT System Administrator – MSP Responsibilities: Serve as a primary contact on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365 and Azure Support Virtualization technologies VMware, HyperV, Azure Virtual Machines Support Network equipment (SonicWall, Fordinet, Cisco) IT System…
Senior System Administrator (Managed Services Provider)
Senior System Administrator (Managed Services Provider) Responsibilities: Provide advanced support for Microsoft 365, Teams, Azure, Windows Server, and SharePoint Handle escalations from Tier 2 and serve as a top-level escalation point for complex issues Deploy and support virtualization environments (VMware, Citrix, Hyper-V) Configure and troubleshoot network infrastructure: firewalls, VPNs, switches, routers, LAN/WAN Administer and support…
May 22, 2025
Service Desk Technician Tier 1.5
Service Desk Technician Tier 1.5 Responsibilities: Respond to and resolve Tier 1.5 tickets with a focus on proactive client support Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Perform basic administration in Active Directory (password resets, user provisioning, group policies) Troubleshoot networking issues (VPNs, DNS, DHCP, firewall basics, remote access tools like RDP)…
IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience supporting Windows…
System Administrator Tier II (Managed Services Provider)
System Administrator Tier II (Managed Services Provider) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier II (Managed Services Provider) Requirements:…
Senior System Administrator – Hybrid / MSP
Responsibilities: Design and implement IT infrastructure solutions including Microsoft 365, Azure, networking, and virtualization Lead client-facing projects such as cloud migrations, infrastructure upgrades, and onboarding Resolve advanced technical issues as the final escalation point for Tier 2/3 support Collaborate with engineers and client stakeholders to ensure reliable, secure IT environments Maintain clear technical documentation and…
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