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IT Support Engineer Tier 2 (MSP)
IT Support Engineer Tier 2 (MSP) Key Responsibilities: Diagnose, troubleshoot, and resolve technical issues for clients, ensuring detailed documentation. Provide prompt remote support and troubleshooting via phone, email, and chat. Assist with onboarding new clients and performing onsite installations. Manage and troubleshoot Windows Server environments, including Active Directory and Group Policy Objects (GPO). Oversee backup…
May 23, 2025
IT Systems Administrator Tier 2.5 (MSP)
IT Systems Administrator Tier 2.5 (MSP) Skills And Experience: 5 plus years of experience in network / IT systems and troubleshooting steps Experience with helpdesk/desktop support Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams Experience with Windows Server, Active Directory Management, Group Policy, Etc. A general understanding of TCPIP, DNS, DHCP, and RADIUS Hands-on…
IT System Administrator – MSP
IT System Administrator – MSP Responsibilities: Serve as a primary contact on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365 and Azure Support Virtualization technologies VMware, HyperV, Azure Virtual Machines Support Network equipment (SonicWall, Fordinet, Cisco) IT System…
Senior System Administrator (Managed Services Provider)
Senior System Administrator (Managed Services Provider) Responsibilities: Provide advanced support for Microsoft 365, Teams, Azure, Windows Server, and SharePoint Handle escalations from Tier 2 and serve as a top-level escalation point for complex issues Deploy and support virtualization environments (VMware, Citrix, Hyper-V) Configure and troubleshoot network infrastructure: firewalls, VPNs, switches, routers, LAN/WAN Administer and support…
May 22, 2025
Service Desk Technician Tier 1.5
Service Desk Technician Tier 1.5 Responsibilities: Respond to and resolve Tier 1.5 tickets with a focus on proactive client support Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) Perform basic administration in Active Directory (password resets, user provisioning, group policies) Troubleshoot networking issues (VPNs, DNS, DHCP, firewall basics, remote access tools like RDP)…
IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience supporting Windows…
System Administrator Tier II (Managed Services Provider)
System Administrator Tier II (Managed Services Provider) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier II (Managed Services Provider) Requirements:…
Senior System Administrator – Hybrid / MSP
Responsibilities: Design and implement IT infrastructure solutions including Microsoft 365, Azure, networking, and virtualization Lead client-facing projects such as cloud migrations, infrastructure upgrades, and onboarding Resolve advanced technical issues as the final escalation point for Tier 2/3 support Collaborate with engineers and client stakeholders to ensure reliable, secure IT environments Maintain clear technical documentation and…
Level 2 Systems Administrator – MSP
What You’ll Be Doing: 60% Support / 40% Projects: Manage and maintain client networks, resolve escalated issues, and contribute to strategic IT projects. Technical Support: Provide advanced remote and onsite support for workstations, servers, and cloud-based applications. System Maintenance: Handle system backups, recoveries, file maintenance, and performance tuning. Networking: Install and troubleshoot switches, firewalls, access…
May 21, 2025
IT Project Engineer (MSP)
What You’ll Be Doing: Handle escalated technical issues from the helpdesk team, ensuring timely resolution. Execute and support project-based work, including Office 365 migrations, server setup/configuration, and network deployments. Manage and administer Microsoft 365 environments, including SharePoint, Exchange Online, Teams, and Intune. Work with Duo, Unifi, and Meraki technologies as needed. Provide mentorship to junior…
Infrastructure Support Engineer – Microsoft 365 & Cloud (MSP)
What You’ll Be Doing: Advanced Microsoft 365 Troubleshooting: Resolve escalated issues across Exchange Online, Intune, Teams, SharePoint, Entra ID, and OneDrive Root Cause Analysis: Identify and remediate recurring problems at the infrastructure level to reduce ticket volume and increase uptime Client-Facing Support: Deliver proactive phone and remote support with a focus on clear communication and…
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
May 20, 2025
Help Desk Manager (Managed Service Provider)
Daily Responsibilities: Oversee daily IT service delivery and ensure client SLAs are met Manage ticket flow, escalations, and reporting via Autotask (or similar PSA) Review service quality, billing accuracy, and recurring issue trends Lead hiring, onboarding, and performance reviews for Tier 1 and 2 staff Serve as a client escalation point and ensure strong relationships…
May 15, 2025
Help Desk Technician Level 2 (Managed Service Provider)
Help Desk Technician Level 2 (Managed Service Provider) Key Responsibilities: Provide remote technical support for small to mid-sized business clients Troubleshoot desktop, network, and application issues Support user accounts and systems across Microsoft 365 and Google Workspace Install and configure operating systems and software Perform malware removal and maintain antivirus tools Work closely with senior…
May 14, 2025
IT Sales Representative – MSP
🔍 What You’ll Do: Identify, pursue, and close net-new clients in the MSP/IT services space Represent our service offerings with confidence, clarity, and a consultative approach Collaborate directly with ownership to craft and refine go-to-market strategies Maintain CRM hygiene and track pipeline progress (ConnectWise) Partner with the Account Management team to ensure seamless client onboarding…
May 12, 2025
Senior Systems & Network Engineer – MSP
🚀 What You’ll Do: Serve as top-tier escalation for complex systems, security, and networking issues Design and deploy Fortinet, SonicWALL, Meraki, and Ubiquiti network environments Lead Microsoft 365/Azure hybrid deployments with security configurations (Intune, Entra ID, Defender) Implement virtual environments (VMware, Hyper-V) and secure them using ThreatLocker Architect and manage infrastructure upgrades, MDM rollouts, firewall…
IT System Engineer
IT System Engineer Responsibilities: Lead and assist with projects (70%) including installation, configuration, and optimization of network devices (Fortinet, Meraki, Unify). Handle advanced Level 3 support (30%) in a collaborative team setting. Manage and implement LAN, WAN, and wireless network environments for clients. Perform heatmapping, troubleshooting, and post-deployment support. Administer and support systems: M365, Windows…
System Engineer (MSP) – Hybrid Workplace
System Engineer (MSP) – Hybrid Workplace Responsibilities: Act as the primary technical expert for infrastructure outages, failures, and problems, ensuring minimal disruption to client operations. Lead both proactive and reactive Incident Response efforts to maintain high system availability and service continuity. Provide technical support across storage, virtualization (VMware, Hyper-V), and Windows Server environments. Implement advanced…
System Engineer Tier 3 – Partial Remote
System Engineer Tier 3 – Partial Remote Responsibilities: Work with management team members, decision makers, and stakeholders to define business and technical requirements Solution design and implementation of new technologies for clients to meet the business requirements Implementation/Support of Microsoft Products (Windows Server, O365, Azure) Implement and Support VMware and Hyper-V Implementation/Support of Cloud products…
May 11, 2025
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