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System Administrator L2 (MSP) – Hybrid Work Environment
System Administrator L2 (MSP) – Hybrid Work Enviroment Job Responsibilities: Provide Tier 2 support for client systems, including troubleshooting, maintenance, and upgrades Monitor and manage client networks, servers, and applications Assist with IT projects, such as system migrations and network upgrades Document and maintain accurate records of client systems and configurations Collaborate with team members…
January 16, 2025
Technical Account Manager/ IT Consultant- MSP
Job Description: We are seeking an experienced and detail-oriented Technical Account Manager/ IT Consultant to join our team. In this role, you will be responsible for managing client relationships and overseeing project execution to ensure exceptional service delivery and client satisfaction. Key Responsibilities: Client Onboarding & Project Management: Oversee the onboarding process for new clients…
January 15, 2025
Senior Hybrid Cloud Engineer (Azure Migrations)
Senior Hybrid Cloud Engineer (Azure Migrations)Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Developing and scripting in PowerShell Implement and maintain IaaS and SaaS cloud-based solutions Implementing client/server applications architecture Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuration, management, and troubleshooting skills for routers, switches, and firewalls Design…
Hybrid Network Specialist/ Administrator – MSP
Hybrid Network Specialist/ Administrator – MSP Responsibilities: Manage, support, and troubleshoot LAN and WAN network devices Manage, support, and troubleshoot Internet access and security appliances Manage, support, and troubleshoot remote and wireless access Manage, support, and troubleshoot remote desktop environments such as Citrix and Microsoft Remote Desktop Manage, support, and troubleshoot disaster recovery platforms and…
IT Project Manager (MSP)
IT Project Manager (MSP) Primary Responsibilities: Developing project plans, goals, and budgets; identifying resources needed. Assembling and coordinating project team members; assigning individual responsibilities. Work with the technical team to brainstorm new processes for technical projects. Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. Organizing and…
January 14, 2025
System Administrator Tier 2 (MSP/ConnectWise)
System Administrator Tier 2 (MSP/ConnectWise) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier 2 (MSP/ConnectWise) Requirements: Strong experience with management…
January 13, 2025
Senior Support Engineer – IT Services
Senior Support Engineer – IT Services Location: Columbia, MD Salary: $90,000-$120,000 Key Responsibilities Configure, troubleshoot, and maintain server operating systems, backups, and Active Directory. Handle escalated Tier 2 technical issues across hybrid environments. Work with Azure, Intune, SharePoint, and Entra ID for enterprise solutions. Configure and support firewalls, routers, and networking technologies. Provide end-user support…
January 10, 2025
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II – MSP Location: Lake Dallas, TX Salary: $60,000 – $70,000 Key Responsibilities Provide Tier II support, troubleshooting escalated technical issues. Configure and install computer systems and Windows servers. Perform M365 and Azure migrations, including Intune and MDM deployments. Support virtualization projects using Hyper-V and VMware. Maintain and upgrade customer networks,…
Systems Administrator – Managed IT Services (MSP)
Senior Support Engineer – IT Services Location: Columbia, MD Salary: $90,000-$120,000 Key Responsibilities Configure, troubleshoot, and maintain server operating systems, backups, and Active Directory. Handle escalated Tier 2 technical issues across hybrid environments. Work with Azure, Intune, SharePoint, and Entra ID for enterprise solutions. Configure and support firewalls, routers, and networking technologies. Provide end-user support…
Level 2 Support Engineer – Wireless Networking
Level 2 Support Engineer – Wireless Networking Location: Sayreville, NJ (In-office for training, hybrid after 3-6 months: 2 days WFH, 3 days in-office) Salary: $65,000 – $80,000 Responsibilities Troubleshoot and manage wireless LAN/WAN and wired networks. Configure switches, routers, firewalls, VLANs, and VPNs. Ensure network security and resolve advanced technical issues. Support and optimize network…
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Key Responsibilities: Supervise, mentor, and develop a team of help desk technicians. Assign tasks, monitor progress, and ensure timely resolution of support tickets. Foster a positive and collaborative work environment. Oversee the help desk’s daily operations, including incident and problem management. Maintain and improve SLA compliance, ensuring top-tier support for…
January 9, 2025
IT Service Desk Technician Level 2 (MSP/Azure)
IT Service Desk Technician Level 2 (MSP/Azure) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer teams to address…
System Administrator – Managed Services (Hybrid WFH)
System Administrator – Managed Services (Hybrid WFH) Key Responsibilities: Provide Tier 2/2.5 support for Microsoft environments, including Azure, Office 365, and Windows Server. Troubleshoot and resolve escalated issues for desktops, workstations, and user software. Manage and configure SonicWALL firewalls, VPNs, and networking equipment. Document and track issues using MSP tools such as ConnectWise, Ninja RMM,…
IT System Administrator
IT System Administrator Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 administration and migrations Experience troubleshooting email-related issues Implementing network software and hardware upgrades (Cisco Meraki;…
Senior System Administrator (MSP Projects Team)
Senior System Administrator (MSP Projects Team) Responsibilities: Configure and implement cloud solutions based around Azure and InTune. Diagnoses and correlates complex problems, identifies root causes, and develops remediation strategies Microsoft Active Directory Microsoft 365 Email Solution Windows 10/11 endpoint operating system, joined to domain or Microsoft Entra ID Traditional File/Print services Senior System Administrator (MSP…
IT Service Desk Technician Tier 1.5 (MSP)
IT Service Desk Technician Tier 1.5 (MSP) Responsibilities: Provide first-line technical support to end-users via phone, email, or in-person. Assist users in resolving hardware and software issues promptly and effectively. Guide users through step-by-step solutions and document issue resolutions. Hardware and Software Troubleshooting: Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.…
System Administrator (ConnectWise/Windows)
System Administrator (ConnectWise/Windows) Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 and G-Suite Experience troubleshooting email-related issues Implementing client/server applications architecture on a team Implementing network…
Help Desk Manager – MSP (Hands On)
Help Desk Manager – MSP (Hands On) Primary Job Functions: Identify areas within our support model and roll out operational procedures and technologies that increase efficiency and scale service delivery model Manage, mentor, train, lead and further build out our 15–person Helpdesk team. Function as a technical hands–on escalation engineer for 15–person Helpdesk. This person…
IT Service Delivery Manager
IT Service Delivery Manager Key Responsibilities and Requirements : 5+ years of experience in IT Service Delivery At least 1 year of IT Management experience within a MSP Act as the primary point of contact for service-related matters, building strong, trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communication to ensure…
Senior Systems Engineer (Azure) – MSP
Senior Systems Engineer (Azure) – MSP Location: Chicago, IL Salary: $110,000- $130,000 Key Responsibilities Design, configure, and implement cloud solutions focused on Azure and Intune. Troubleshoot complex issues, identify root causes, and deliver strategic remediation. Manage Microsoft technologies, including Active Directory, Microsoft 365, and Windows 10/11 operating systems. Implement and support cloud-based solutions such as…
January 8, 2025
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