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Service Delivery Manager – Managed IT Services
Service Delivery Manager – Managed IT Services Location: Naperville, IL Salary: $100,000 – $120,000 Key Responsibilities Client Management: Act as the main point of contact for service-related matters, ensuring strong client relationships and satisfaction through regular check-ins and proactive communication. Service Oversight: Monitor service delivery against SLAs, analyze metrics, and ensure compliance using tools like…
January 8, 2025
IT System Administrator (Tier 2.5) MSP
IT System Administrator (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT System Administrator (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud administration 3+ years of experience…
January 6, 2025
System Administrator Tier 2 (MSP/ConnectWise)
System Administrator Tier 2 (MSP/ConnectWise) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier 2 (MSP/ConnectWise) Requirements: Strong experience with management…
IT System Administrator Tier 2
IT System Administrator Tier 2 Technical Skills: Windows desktop support Microsoft Windows Server 2012, 2016, 2019, & 2022 administration and configuration Networking configuration, management, and troubleshooting Comprehensive knowledge of Office/Microsoft 365 configuration, management, and troubleshooting Firewall /VPN configuration and troubleshooting Azure Entra ID and Intune support LAN/WAN networks IT System Administrator Tier 2 Benefits: Health,…
System Administrator (Managed Services)
System Administrator (Managed Services) Experience and Technologies: Windows Server versions 2012/2016/2019/2022 Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN M365 administrations and migrations VMware and Hyper-V implementations and upgrades Azure or AWS administration SonicWALL or Meraki firewall configuration Familiarity with ConnectWise, Datto RMM, ITGlue, or similar products System Administrator (Managed Services) Benefits: Health, Dental, and…
System Administrator Tier 2.5 (MSP)
System Administrator Tier 2.5 (MSP) Responsibilities: Based on the size and/or type of project, you may be in a lead role working with junior resource(s) or working with a more senior Project Engineer. Work with Project Design Desk resource(s) and other Project Engineer(s) to review and validate prospective Project scope based on the “Working Knowledge”…
IT System Administrator – MSP
IT System Administrator – MSP Responsibilities: Serve as a primary contact on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365 and Azure Support Virtualization technologies VMware, HyperV, Azure Virtual Machines Support Network equipment (SonicWall, Fordinet, Cisco) IT System…
January 5, 2025
IT System Administrator – MSP (PARTIAL REMOTE)
About Us: We are a trusted provider of managed IT services, custom business applications, and security awareness programs for small to mid-size companies, nonprofit organizations, and associations in the Baltimore-Washington region. Our team works as virtual CIOs and IT departments, helping organizations plan, manage, and optimize their technology infrastructure. Key Responsibilities: Provide timely, professional responses…
January 4, 2025
IT Helpdesk Support Technician Tier II (Partial Remote)
IT Helpdesk Support Technician Tier II Requirements 2+ years Managed Service Provider experience required. 3+ years experience in administration, configuration, management and design of Windows Server-based environments Experience configuring and installing various computer and Windows servers Microsoft 365 and Microsoft Azure experience Migrate O365/G-Suite/Servers Familiarity with virtualization requirements, including VMWare Experience supporting, configuring, and upgrading…
Tier 2 Engineer (Projects Team) – MSP
Tier 2 Engineer (Projects Team) – MSP Responsibilities: Lead or assist in projects involving servers, networks, cloud environments, and workstations. Collaborate with Project Design resources and other engineers to validate project scopes. Mentor junior technical staff and provide support as needed. Maintain adherence to defined metrics, including daily time entry and status reporting. Create and update…
January 3, 2025
IT Field Technician “White Glove IT Support” (MSP)
IT Field Technician “White Glove IT Support” (MSP) Requirements: 4+ years of hands on Windows desktop or systems support experience is required SonicWall, Meraki or Cisco experience configuring, installing and troubleshooting Experience with Windows Server migrations 2+ YEARS OF MSP EXPERIENCE REQUIRED Experience with Active Directory (add/delete users, group policies) Experience with Microsoft Exchange (hosted…
IT System Administrator Level 2 (MSP) – Partial Remote
IT System Administrator Level 2 (MSP) Requirements 2+ years Managed Service Provider experience required. 3+ years experience in administration, configuration, management and design of Windows Server-based environments Experience configuring and installing various computer and Windows servers Microsoft 365 and Microsoft Azure experience Migrate O365/G-Suite/Servers Familiarity with virtualization requirements, including VMWare Experience supporting, configuring, and upgrading…
January 2, 2025
IT System Administrator – Windows Server (IaaS)
IT System Administrator – Windows Server (IaaS) Qualifications: Server OS and associated technologies experience – (Server 2008 +, Exchange 2010+, PowerShell, Active Directory, Group Policy, etc.) Strong understanding of DNS and how it affects network and servers 2+ years MSP experience REQUIRED Experience with Office 365 migrations, troubleshooting and setup Network administration and configuration (Sophos, Palo…
January 1, 2025
Vice President of Client Services – Managed IT Services
What You’ll Do Lead and mentor the Client Services team, ensuring high performance and alignment with organizational goals. Develop and maintain trusted relationships with clients, acting as the primary point of contact for key stakeholders. Oversee service delivery, including onboarding, SLA adherence, and proactive issue resolution. Collaborate with sales, technical teams, and product teams to…
December 27, 2024
IT Client Success Manager (MSP)
IT Client Success Manager (MSP) Qualifications: 1+ years of MSP experience REQUIRED 5+ Years of IT experience working with Microsoft Technologies (O365, windows servers) Experience with ConnectWise, Continuum RMM, and IT Glue preferred Experience serving as a trusted advisor, VCIO, client consultant, customer success manager IT Client Success Manager (MSP) Benefits: Salary $90,000-$110,000 Health, Vision, Dental insurance…
Technical Pre-Sales Consultant – MSP Solutions
Technical Pre-Sales Consultant – MSP Solutions Key Responsibilities: Collaborate with existing and potential clients to understand goals, evaluate current IT systems, and propose technology improvements. Document systems and processes effectively to support solution design. Present recommended solutions to clients, highlighting technical and business benefits. Work within existing accounts to identify opportunities for growth and assist…
December 17, 2024
IT Field Technician (Onsite & Remote Support) – MSP
IT Field Technician (Onsite & Remote Support) – MSP: Job Requirements: Computer Hardware; Software Troubleshooting Strong background with Windows 10 Desktop support experience Networking/troubleshooting knowledge Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365 1+ years of experience working for a Managed Service Provider Required MCSA, MCSE, or CCNA preferred IT Field…
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
Senior System Administrator (IT Managed Services)
Senior System Administrator (IT Managed Services) Key Responsibilities: Design and implement IT projects, such as server upgrades, network deployments, and virtualization solutions, as a senior system administrator (MSP). Deploy and configure Hyper-V and VMware virtual environments to optimize client infrastructures. Install, configure, and maintain Fortinet and Meraki firewalls, VLANs, and secure network solutions. Perform Windows…
IT Senior Engineer (MSP)
IT Senior Engineer (MSP) Responsibilities: Design, implement, and support for Microsoft related technologies including: Windows Server, Exchange, SQL, SharePoint, etc. Design, implement, and support for virtualization technologies including: VMware, Hyper-V Design, implement, and support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Design, implementation, and support of backup and disaster recovery (BDR)…
December 12, 2024
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