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Junior System Administrator / Level 2 Technician (MSP)
Junior System Administrator / Level 2 Technician (MSP) Responsibilities: Configure and manage Windows servers and computer systems Provide advanced support for Microsoft 365 and the full Microsoft suite Work with senior engineers to implement secure, effective network solutions Assist with configuration, maintenance, and upgrades for clients’ networks and in-house servers Install and integrate new server…
November 19, 2024
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Senior Project Engineer (Managed Services)
IT Senior Project Engineer (Managed Services) Responsibilities: Be the go-to person for network support agreements. Design and deploy network infrastructures (OSI Layers 1-3 and beyond). Install, manage, and troubleshoot network equipment and devices (SonicWall, HP/Cisco, etc.). Maintain backup and recovery procedures for network systems. Provide advanced support and professional services for cloud-based solutions like Microsoft…
Senior System Administrator / Projects Engineer (MSP)
Senior System Administrator / Projects Engineer (MSP) Responsibilities: Lead Azure migration projects end-to-end for a variety of clients, including planning, analysis, design, implementation, and support. Responsible for designing, implementing, and configuring new network infrastructures from the ground up, ensuring optimal performance, security, and scalability Follow technical best practices and provide subject matter expertise for project…
IT Project Engineer (Managed Services)
IT Project Engineer (Managed Services) Responsibilities: Design, implement, and maintain complex network and system infrastructures for clients. Manage and troubleshoot network configurations, including firewalls, routers, switches, and VPNs. Lead M365 email migrations Advanced experience with troubleshooting, management, and deployment of Fortinet and Cisco Meraki Provide advanced support for Windows Server, virtual environments (VMware and Hyper-V),…
IT Senior System Administrator (Partial WFH)
IT Senior System Administrator (Partial WFH) Responsibilities: Ability to independently upgrade/configure complex deployments and/or migration of legacy and modern Microsoft server products and platforms. Plans and executes software upgrades and migration activity. Develop transition plans to bridge current and planned infrastructure and integration requirements, including pre and post migration test and validations. Support and maintain…
IT Project Manager (MSP)
IT Project Manager (MSP) Primary Responsibilities: Developing project plans, goals, and budgets; identifying resources needed. Assembling and coordinating project team members; assigning individual responsibilities. Work with the technical team to brainstorm new processes for technical projects. Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. Organizing and…
IT Senior System Administrator / Team Lead (MSP)
IT Senior System Administrator / Team Lead (MSP) Technical Knowledge: Microsoft Windows Server OS (2016/2019/2022) VMware and Hyper-V Installation, Configuration, and Troubleshooting (servers, OS, etc.) Microsoft Active Directory (Trusts, Group Policy, Login Scripts) Microsoft Exchange Setup, Configuration, and Troubleshooting Microsoft SQL Server Setup and Troubleshooting Microsoft RDP Server Setup and Troubleshooting Microsoft 365 Setup, Migration,…
Senior System Administrator (ConnectWise)
Senior System Administrator (ConnectWise) Responsibilities: Lead client consultations with C-level executives to scope and design IT solutions that align with business goals, including physical and virtual network architecture and cloud migrations Design, implement, and manage LAN/WAN networks, including configuration and deployment of routers, switches, firewalls, and wireless solutions Architect and support both on-premises and cloud-based…
Junior System Administrator / Helpdesk Technician Level 2 (MSP)
Junior System Administrator / Helpdesk Technician Level 2 (MSP) Technical Experience: Windows 2012, 2016 & 2019 and 2022 Server roles Administer, manage, support and maintain Windows Desktops, Microsoft 365, and Azure Supporting VMware and Hyper-V environments Knowledge of Active Directory GPO support, and domain administration. Networking, Cisco, SonicWall, Network Security ConnectWise or similar MSP tools…
IT Help Desk Technician Level 2 (Managed Services)
IT Help Desk Technician Level 2 (Managed Services) Requirements: Strong experience with management of MS365 environments including email, Azure Entra ID, and Intune Strong knowledge of Windows 10/11 including baseline security policies. Supporting Windows-based servers (2012r2 – 2022). Familiarity with RMM and remote assistance tools (e.g. ConnectWise) Experience troubleshooting issues related to Windows AD, DNS…
Service Desk Technician Tier 2 (MSP)
Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using ConnectWise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware Have…
IT Support Technician Level 1.5 (MSP)
IT Support Technician Level 1.5 (MSP) Key Responsibilities: Handle Level 1 and some Level 2 support requests, including troubleshooting desktops, laptops, mobile devices, and printers. Support client environments using Windows OS, M365, and common MSP platforms (ConnectWise, Autotask, Ninja, etc). Resolve connectivity issues with Active Directory, DNS, DHCP, and other common networking protocols. Assist with…
System Administrator (IT Managed Services)
System Administrator (IT Managed Services) Responsibilities: Support end-users in a help desk and on-site environment resolving hardware/software issues Field in-bound helpdesk calls over the phone or on client sites (when needed) Troubleshoot network devices, printers, and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests Configure servers and…
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Office 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
November 18, 2024
System Support Engineer – Managed Services
System Support Engineer – Managed Services Responsibilities: Work with Kaseya (BMS) ticketing system and (VSA) remote monitoring tool s Answering customer calls and resolving technical issues remotely via phone and email. Resolve assigned customer technical issues either remotely or onsite if needed. Proficiency in Windows 10 and MAC. Must be able to diagnose and resolve…
November 14, 2024
IT Support Engineer Tier 2 – Managed Service Provider
IT Support Engineer Tier 2 – Managed Service Provider Responsibilities: Troubleshooting and resolving hardware and software issues Diagnosing and resolving basic server and network issues Responding to and managing support tickets through various tools such as ConnectWise Monitoring client systems and networks for performance issues and identifying potential problems before they cause downtime Supporting Cloud…
IT Solutions Architect – MSP
IT Solutions Architect – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation. Provide recommendations…
System Administrator L2 (MSP) – Hybrid Work Enviroment
System Administrator L2 (MSP) – Hybrid Work Enviroment Job Responsibilities: Provide Tier 2 support for client systems, including troubleshooting, maintenance, and upgrades Monitor and manage client networks, servers, and applications Assist with IT projects, such as system migrations and network upgrades Document and maintain accurate records of client systems and configurations Collaborate with team members…
IT Help Desk Technician Tier 2 (MSP)
IT Help Desk Technician Tier 2 (MSP) Essential Duties and Responsibilities: Monitor and respond quickly and effectively to requests received through the IT Service Desk Field incoming requests to the Service Desk to ensure courteous, timely and effective Resolution of end user issues. Monitor Service Desk for tickets assigned to the queue and process first-in…
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