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IT Systems Administrator Tier 2.5 (MSP)
IT Systems Administrator Tier 2.5 (MSP) Key Responsibilities: Manage and optimize IT systems within a Managed Services environment. Deploy and administer Microsoft 365 (M365) solutions, including successful email migrations. Build and manage file servers and cloud computing solutions, with experience in Windows Server 2019/2022 and Hyper-V. Perform network deployments, including setting up firewalls, switches, and…
March 27, 2025
IT Helpdesk Support Tier 2 – MSP
IT Helpdesk Support Tier 2 – MSP Required Experience: 1+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 1+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 1+ years experience with ConnectWise preferred IT Helpdesk Support Tier…
System Administrator / Technical Alignment Manager
System Administrator / Technical Alignment Manager Key Responsibilities: Conduct regular onsite visits for technology alignment and technical assessments. Maintain and develop technical standards and best practices for client environments. Identify and communicate technical risks to the vCIO. Build and sustain technical relationships with clients, ensuring alignment with established standards. Document and update all technical information…
IT Support Specialist Tier 2.5 (MSP)
What You’ll Be Doing: Serve as the escalation point for Tier 1 help desk—complex issues come to you Own and manage the ticket queue, driving resolution and customer satisfaction Troubleshoot and resolve issues involving Windows Server, M365, networking, and EDR/security platforms Lead IT deployments and installations for new manufacturing clients Maintain clean, consistent documentation and…
System Administrator
Your Day-to-Day: Deliver hands-on system administration and support across the organization Manage desktop hardware/software, network systems, infrastructure apps, and backups Handle day-to-day break/fix, upgrades, patching, deployments, and hardware lifecycle Provide onsite and remote technical support, escalating to third-party vendors as needed Collaborate with leadership to evaluate and implement IT solutions company-wide Oversee onboarding and offboarding…
IT Service Delivery Manager (MSP)
What You’ll Do Lead and manage a team of 9–10 technicians delivering IT support to external clients Own the vision, roadmap, and execution strategy for scaling the Managed Services department Implement and enforce KPIs, processes, and service standards to drive operational efficiency Collaborate with executive leadership to shape service delivery models, tools, and infrastructure Build…
Systems Engineer – MSP
What You’ll Be Doing Manage and support infrastructure across multiple small to mid-sized business clients Maintain servers, desktops, firewalls, networking gear, backups, and software systems Coordinate and lead IT projects including deployments, upgrades, and cloud migrations Serve as the technical point of contact for clients, building strong relationships and understanding their business needs Monitor system…
vCIO (MSP/ConnectWise)
vCIO (MSP/ConnectWise) Responsibilities: Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and maintain company library. Meet with TAM and review current alignment status of clients.…
March 26, 2025
Service Delivery Manager (MSP Team)
Service Delivery Manager (MSP Team) Key Responsibilities: Service Desk Leadership – Guide and mentor the technical team, ensuring best practices in ticket resolution, escalation management, and thorough documentation Technical Escalation & Troubleshooting – Manage high-level escalations, conduct root cause analysis, and provide client-facing solutions. Process Optimization – Develop, implement, and refine SLAs, SOPs, and KPIs…
IT Service Delivery Manager (MSP/ConnectWise)
IT Service Delivery Manager (MSP/ConnectWise) Responsibilities: Strategic Leadership: Drive the vision for scaling managed services, defining KPIs, and eliminating operational bottlenecks. Autonomy & Impact: Shape and build a growing department, with the freedom to implement best practices. Client-Centric Approach: Proactively manage key accounts, ensuring long-term success and customer satisfaction. IT Service Delivery Manager (MSP/ConnectWise) Requirements:…
System Administrator L2 – MSP
System Administrator L2 – MSP Responsibilities: Responsible for the day-to-day maintenance and operation of client systems and infrastructure You will work closely with our System Admin Level 1 and Level 3 teams to ensure our clients’ IT needs are met with speed and efficiency Participate in the design and execution of system upgrades and maintenance…
March 19, 2025
Senior System Administrator (MSP Team)
Senior System Administrator (MSP Team) Responsibilities: Plan, lead, and execute IT projects, ensuring smooth implementation. Troubleshoot and resolve complex system issues, performing root cause analysis to prevent recurring problems. Document IT infrastructure, troubleshooting steps, and client processes with precision. Mentor junior engineers and contribute to team knowledge sharing. Senior System Administrator (MSP Team) Requirements: Previous…
Senior System Administrator / Project Engineer (MSP)
Senior System Administrator / Project Engineer (MSP) Required Experience: M365 administration and leading migrations Windows Server configuration and migrations Cloud and virtualization using Hyper-V, VMWare, and Azure Firewall, Router, Switch installation and configuration (FortiGate, Meraki, SonicWALL, etc) Backup and Disaster Recovery (BDR) Security Monitoring, Assessment and Remediation. Installation, service, troubleshooting and repair. Operating System installation…
IT Account Executive (MSP)
IT Account Executive (MSP) Description of Responsibilities: 100% hunter role – finding and qualifying leads, handing off to account managers/operations team (commission paid on what we close, business development person doesn’t need to be involved in the full sales cycle) No account management Track activities and client interactions in the CRM system. Learn about the…
System Administrator (Managed Service Provider)
System Administrator (Managed Service Provider) Day to Day: Manage and maintain client server infrastructures, including critical patch installations and security updates. Provide high-level support for desktop, network, and server issues through phone, remote, and onsite interactions. Tackle escalated tickets and work on complex technologies like Hyper-V, VMware, Azure, and Active Directory. Lead project-based tasks, such…
Senior Support Technician Level 2 (MSP)
Senior Support Technician Level 2 (MSP) Day to Day: Configure and install Windows-based servers and computer systems for SMB clients. Assist with M365 and Azure migrations, including Intune and mobile device management (MDM). Assist with virtualization projects (P2V and V2V) using Hyper-V and VMware. Install, configure, and maintain security tools and policies to protect client…
Senior System Administrator Level 3 (MSP)
Senior System Administrator Level 3 (MSP) Responsibilities: Lead cloud migration projects and infrastructure improvements. Implement Microsoft 365 and Azure solutions, including Endpoint Manager (Intune), Defender ATP, and Sentinel. Transition applications and services from on-premises to Azure cloud environments. Develop and maintain cloud monitoring tools for automation and efficiency. Stay current with Microsoft cloud technologies and…
System Administrator Level 2 (MSP/ConnectWise)
System Administrator Level 2 (MSP/ConnectWise) Required Skills: Ability to migrate servers and perform M365 migrations Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. The configuration, management, and troubleshooting…
Senior System Administrator (ConnectWise)
Senior System Administrator (ConnectWise) Technical Skills: Compliance and Security focused Cloud technologies, Azure Cloud, AWS Cloud, GCP Virtualization: VMware, Proxmox VE, VSphere, Xen, KVM Qemu Veeam, AWsS3, Glacier, and other replication applications Operating Systems: Linux, Centos, Ubuntu, Debian, Windows Servers MySQL, MS SQL Active Directory, DNS registrars Monitoring: Zabbix, Observium, NTOP Web Tools: Cpanel, ticketing…
IT Senior System Administrator – Projects Team (MSP)
IT Senior System Administrator – Projects Team (MSP) Responsibilities and Qualifications: At least 1 year of MSP experience MUST have an A+, Network+, or Security+ certification. No exceptions. Deploy and manage complete server room stacks, including routers, switches, firewalls, SANs, Windows Server environments, and virtualization platforms. Design and implement infrastructure with security-by-design principles, ensuring reliability,…
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