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IT Help Desk Technician Tier 2 (MSP)
IT Help Desk Technician Tier 2 (MSP) Essential Duties and Responsibilities: Monitor and respond quickly and effectively to requests received through the IT Service Desk Field incoming requests to the Service Desk to ensure courteous, timely and effective Resolution of end user issues. Monitor Service Desk for tickets assigned to the queue and process first-in…
November 14, 2024
Service Desk Engineer (MSP/ConnectWise)
Service Desk Engineer (MSP/ConnectWise) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 1 and 2 issues Knowledge of Hyper-V and VMware Solid understanding of and ability to configure TCP/IP…
IT System Administrator
IT System Administrator Required Skills: Ability to migrate servers and perform M365 migrations Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. The configuration, management, and troubleshooting of firewalls,…
IT Project Engineer (Managed Services)
IT Project Engineer (Managed Services) Knowledge and Responsibilities: Offer expert support for Windows Server, including Active Directory, DHCP, DNS, and system deployment. Skilled in using Co-pilot, SentinelOne, Intune, M365, Azure, and SharePoint. Advanced knowledge of Windows Server, versions 2012R2 through 2022. Advanced knowledge of M365 and Azure. Design, implement, and support IT solutions. Intermediate to…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Technical Requirements: Ability to handle and resolve escalated network and server support issues independently and with minimal supervision Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Windows Server Troubleshooting and deploying Windows 2012-2022 M365 administration and migrations Active Directory and Group Policy creation VMware and/or…
System Administrator Level 2 (Managed Services)
System Administrator Level 2 (Managed Services) Skills and Experience: 5 plus years of experience in network / IT systems and troubleshooting steps Experience with escalated helpdesk/desktop support Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams Experience with Windows Server, Active Directory Management, Group Policy, Etc. A general understanding of TCPIP, DNS, DHCP, and RADIUS…
IT Support Tier II & IT Consultant (MSP)
IT Support Tier II & IT Consultant (MSP) Requirements: 3+ years working in a similar role for a Managed Service Provider Hands on technical background preferred Must be familiar with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers Recommending new technologies and hardware and software solutions to clients. Proven customer service and problem-solving…
November 13, 2024
Senior Support Engineer (Tier 2) – IT Solutions & Consulting
Job Title: Senior Support Engineer (Tier 2) – IT Solutions & Consulting Location: Dallas, TX (Hybrid/Remote Flexibility) Salary: $75K – $85K (Based on Experience) What You’ll Do: Provide expert-level support to end-users, troubleshooting and resolving technical issues via phone, email, and ticketing systems. Serve as the escalation point for Tier 1 staff, offering guidance and leadership to…
Senior System Administrator – MSP (Hybrid WFH)
Senior System Administrator – MSP (Hybrid WFH) Requirements: At least 1 year of previous MSP experience Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..). • Design, Implement and Support Microsoft Active Directory environments (2012-2022) on-premise and in the cloud. • Design, Implement and Support Azure infrastructures. • Advanced…
November 8, 2024
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
IT Field Technician & IT Support Specialist Tier II (MSP)
IT Field Technician & IT Support Specialist Tier II (MSP) Technologies/ Requirements: Windows Servers VMware, Hyper-V ConnectWise a major plus Ability to conceptualize the design and deployments of new offices and new clients (Windows/VMware/Cloud) Experience with Network Administration Experience with Active Directory, Group Policy, O365, Exchange and Azure AD Ability to articulate your work to…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, M365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
November 7, 2024
IT Helpdesk Specialist Tier 2 – Managed Services
IT Helpdesk Specialist Tier 2 – Managed Services – Managed Services Requirements: 2+years of MSP Experience required Extensive experience in Server and Desktop Support, as well as Remote Support Strong knowledge of M365, Windows servers, Azure, and SharePoint Act as the primary IT consultant for our clients, handling email structure, licensing, and warranty renewals Collaborate…
IT Escalations Engineer (Managed Services)
IT Escalations Engineer (Managed Services) Qualifications: Previous Experience working for a MSP, CSP, or supporting multiple domains concurrently. Experience performing advanced troubleshooting and administration of servers, networks, and standard business application. Experience with Autotask, ConnectWise, IT Glue, Datto RMM or similar. Experience managing IT projects. Experience building technical documents such as SOP’s, runbooks, and roadmaps…
Field Engineer T2 (Managed Services)
Field Engineer T2 (Managed Services) Job Responsibilities: Provide technical support to clients, including hardware and software troubleshooting Install and configure networking equipment, servers, and workstations Perform software updates and patches Monitor and maintain IT infrastructure for optimal performance Respond to client service requests in a timely and professional manner Document all work performed in our…
IT Project Manager (MSP)
IT Project Manager (MSP) Responsibilities: Serve as a leader on the team and assist junior technicians Serve as a consultant to client by recommending, architecting and implementing solutions custom to each client Complete projects such as O365 migrations Configure and support firewall configurations Support cloud set up, configurations, design, and support.• Extreme Proficiency Microsoft Active Directory…
Service Desk Engineer Tier 2 (MSP)
Service Desk Engineer Tier 2 (MSP) Requirements and Responsibilities: At least 1 year of MSP experience Microsoft Office 365 and Microsoft Teams Windows Server versions 2016 – 2022 VMware or Hyper-V support Azure (InTune, SharePoint, OneDrive, etc.) Network troubleshooting (Firewalls/Switches/Routers) Configuration and change management Act as an escalation support point for infrastructure, operational, and security…
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Technical Skills: Strong understanding of IT infrastructure, networking, and Proficiency in ITSM tools and software (ConnectWise, Autotask). Familiarity with cloud services (e.g., AWS, Azure) and virtualization Knowledge with Meraki, Cisco, Microsoft, Dell IT Service Desk Manager (MSP) Leadership and Management Skills: Proven ability to lead, coach, train and develop a…
System Administrator (Managed Services/ConnectWise)
System Administrator (Managed Services/ConnectWise) Responsibilities: Troubleshoots hardware/software/configuration/technical issues (received via ticketing system, email, phone, or in-person) and resolves to client satisfaction Provides installation & configuration support of routers, servers, firewalls, & network equipment Performs Configuration/Implementation/Management within Windows Server environments Provides exceptional service while adhering to contractual Service Level Agreements Utilizes knowledge of common network commands,…
IT Service Desk Technician Level 2 – Hybrid WFH (MSP)
IT Service Desk Technician Level 2 – Hybrid WFH (MSP) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer…
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