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System Administrator Level 2
System Administrator Level 2 Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes Troubleshooting and resolving technical issues promptly…
April 25, 2025
MSP Sales Executive – Managed IT Services
MSP Sales Executive – Managed IT Services Day-to-Day Lead the full B2B sales cycle within the Managed IT Services space Prospect via cold calls, email outreach, LinkedIn, and networking Identify key stakeholders and deliver tailored solution presentations Conduct discovery meetings and needs assessments Build compelling proposals and close deals Maintain CRM accuracy for pipeline forecasting…
Senior System Administrator Level 3 (MSP)
Senior System Administrator Level 3 (MSP) Responsibilities: Lead cloud migration projects and infrastructure improvements. Implement Microsoft 365 and Azure solutions, including Endpoint Manager (Intune), Defender ATP, and Sentinel. Transition applications and services from on-premises to Azure cloud environments. Develop and maintain cloud monitoring tools for automation and efficiency. Stay current with Microsoft cloud technologies and…
IT Service Desk Technician Level 1.5 (MSP)
IT Service Desk Technician Level 1.5 (MSP) Requirements: 1+ years of help desk or network support experience (MSP experience required). Strong proficiency with Windows 10, 11, Microsoft 365, and Active Directory. Experience with DNS/DHCP troubleshooting and hardware staging/deployment. Hands-on experience with desktop and software support. Willingness to travel to client sites within NYC. IT Service…
IT Help Desk Manager (Managed Services)
IT Help Desk Manager (Managed Services) Daily Tasks: Manage and prioritize all incoming help desk tickets to ensure timely and effective resolution Serve as the primary point of contact for escalations and client communication Monitor dashboards, email queues, and technician workloads to ensure SLA compliance Coordinate the day-to-day activities of the technical support team Provide…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr System Administrators,…
IT Project Engineer (Tier 2.5)- Managed IT & Cloud Projects
What You’ll Be Doing: Own and deliver technical projects independently or alongside a senior engineer Serve as the lead or secondary resource depending on project scope and complexity Collaborate with the Project Design Desk and fellow engineers to scope, validate, and execute new deployments Provide occasional mentorship or assistance to junior team members on escalations…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
Junior Sales Representative – MSP / IT Services
What You’ll Be Doing Lead Generation: Reach out to prospective clients via phone, email, and local outreach to introduce managed IT and project-based services Lead Nurturing: Follow up with warm leads passed from an outsourced cold caller and schedule discovery meetings Networking: Attend local events, meet business owners in NYC/NJ, and build new relationships in…
April 24, 2025
Junior IT Support Specialist (MSP)
Key Responsibilities: Provide end-user support across various platforms, including M365 suite, Windows Server, and Azure AD, while also assisting with Mac and Adobe applications. Engage directly with clients, including C-level executives, to address their IT needs. Utilize tools like PCmover Professional, Autotask, N-able for ticketing and RMM, and Acronis for backup solutions. Assist with network…
Technical Account Manager (Managed Services)
Technical Account Manager (Managed Services) Day to Day: Build and maintain strong, long-term client relationships to ensure retention and satisfaction Act as the primary point of contact for clients regarding all technical and service delivery matters Advise clients on IT strategy, infrastructure planning, and emerging technology trends Lead regular business review meetings to present insights,…
April 23, 2025
IT System Administrator & Network Administrator (MSP)
**Candidates with Managed Services experience, are strongly encouraged to apply** IT System Administrator & Network Administrator (MSP) Requirements: Experience in Tier II, administration, configuration, management and design of Windows Server-based corporate networks Experience with Exchange Office 365 and Microsoft Azure experience Migration experience with O365 and performing P2V migrations with VMware and Hyper-V Familiarity with virtualization…
April 22, 2025
IT Support Specialist Tier II (Mac & Windows)
What You’ll Be Doing: Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals Set up and troubleshoot user accounts, email configurations, and hardware/software issues Support and escalate technical issues related to macOS, Office 365, Active Directory/Azure Entra, Intune, and networking Assist in implementing IT solutions across both on-prem and cloud-based environments Maintain…
April 18, 2025
Sales Executive – Managed IT Services
Sales Executive – Managed IT Services Responsibilities: Lead full-cycle B2B sales in the MSP/IT services space Drive daily outbound prospecting via phone, email, and LinkedIn Build strong relationships with decision-makers and C-level executives Conduct in-depth discovery calls to identify client needs Deliver tailored sales presentations and proposals Negotiate pricing and close deals that align with…
April 17, 2025
System Administrator (MSP Team)
System Administrator (MSP Team) Day to Day: Installing, configuring, and supporting desktops, laptops, and Windows servers Assisting in M365 and Azure deployments, including Intune and MDM setup Implementing and maintaining security tools, policies, and procedures Supporting and maintaining customer networks, servers, and IT infrastructure Collaborating with project engineers on larger infrastructure builds and upgrades System…
Service Desk Technician Tier 1.5 (MSP)
Service Desk Technician Tier 1.5 (MSP) Responsibilities: Proficiency in Windows operating systems (Windows 10, Windows 11, and basic Windows Server administration). Experience with Active Directory (user management, password resets, group policy basics). Knowledge of Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams). Familiarity with Remote Desktop Protocol (RDP) and troubleshooting connectivity issues. Understanding of DNS,…
April 16, 2025
Service Desk Technician Level 2 (Windows/Mac)
Service Desk Technician Level 2 (Windows/Mac) Key Responsibilities: Troubleshoot and resolve macOS and Windows 11 issues within set timeframes. Design and manage macOS system deployment workflows using JAMF, FileWave, or similar tools. Support and troubleshoot Apple Business Manager and MDM environments. Address workstation, server, networking, and remote work technology issues. Maintain and update documentation, service…
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Key Responsibilities: Supervise, mentor, and develop a team of help desk technicians. Assign tasks, monitor progress, and ensure timely resolution of support tickets. Foster a positive and collaborative work environment. Oversee the help desk’s daily operations, including incident and problem management. Maintain and improve SLA compliance, ensuring top-tier support for all…
Help Desk Manager (Managed Services)
Help Desk Manager (Managed Services) Key Responsibilities Oversee ticket flow and ensure efficient issue resolution. Manage emails, ticketing systems, dashboards, and team workflows. Coordinate with technicians to provide real-time support and direction. Ensure high customer satisfaction through top-tier IT service delivery. Manage help desk operations, troubleshoot issues, and optimize processes. Continuously assess service delivery performance…
IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience supporting Windows…
April 4, 2025
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