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System Administrator – ConnectWise/MSP
System Administrator – ConnectWise/MSP Requirements: Providing escalated support. Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive. M365 migration experience highly preferred Hands-on work with desktops, networking, and a few physical servers. Server and workstation support including installing and updating software and troubleshooting errors Network administration (Meraki and SonicWall)…
March 19, 2025
Centralized Services Engineer (MSP/Kaseya)
Centralized Services Engineer (MSP/Kaseya) Responsibilities: 80% Centralized Services | 20% Ticket Overflow Administer & monitor client systems proactively using Kaseya Identify recurring issues & develop automation or standardization solutions Manage security standards (phishing protection, patching, compliance) Optimize backups & hardware provisioning via Datto Standardize onboarding processes for new clients Collaborate with internal teams to drive…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
Service Desk Technician Tier 1.5 (MSP/ConnectWise)
Service Desk Technician Tier 1.5 (MSP/ConnectWise) Responsibilities: Proficiency in Windows operating systems (Windows 10, Windows 11, and basic Windows Server administration). Experience with Active Directory (user management, password resets, group policy basics). Knowledge of Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams). Familiarity with Remote Desktop Protocol (RDP) and troubleshooting connectivity issues. Understanding of DNS,…
March 18, 2025
IT System Administrator Level 2.5 (MSP)
IT System Administrator Level 2.5 (MSP) Responsibilities and Experience: At least 1 year of MSP experience Strong IT fundamentals are essential, including a solid understanding of DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems. Experience with M365 migration is required. Proficiency in Windows 11, Windows Server OS, and Active Directory/Entra ID is necessary for…
IT Service Coordinator (MSP)
IT Service Coordinator (MSP) Key Responsibilities: Serving as the primary contact for requests via phone, email, and monitoring alerts, maintaining active communication with customers and their staff, providing incident updates, and notifying them of changes. Overseeing all newly generated and active Customer Tickets throughout their entire lifecycle within the Autotask ticketing system, adhering to SOPs,…
IT Service Desk Technician Level 2.5 / Team Lead (MSP)
IT Service Desk Technician Level 2.5 / Team Lead (MSP) Responsibilities: Be the backstop for the help desk—escalations flow through you Own the ticket queue, keeping things moving efficiently Provide L2/L3 troubleshooting across Windows Servers, M365, Networking, and Security Tools Lead new installations for clients (starting fresh!) Collaborate on service delivery improvements Maintain top-tier documentation…
March 17, 2025
Senior System Administrator – MSP Professional Services
Senior System Administrator – MSP Professional Services Responsibilities: Manage client service delivery and advanced systems/cloud projects Resolve escalations through root cause analyses Mentor junior engineers Design and manage Windows, VMware, Azure, and Microsoft 365 environments Lead projects within scope and budget Drive strategic technology investments Develop and maintain best practices and process documentation Senior System…
IT System Administrator & Network Administrator (MSP)
IT System Administrator & Network Administrator (MSP) Responsibilities/Requirements: Experience supporting Windows servers, VMWare, Hyper-V, and Azure Good grasp and working knowledge of acronyms like IP addresses, DNS, and DHCP Troubleshooting Network issues Microsoft Windows Server 2008/2012/2016 (Active Directory, OU and GP management) O365 Administration/Troubleshooting ConnectWise Experience Experience working in the Managed Service Provider industry is…
March 7, 2025
IT Project Engineer (M365/Azure) – MSP
Why Join? Project-Based Work – No daily ticket grind; focus on cloud migrations, Microsoft 365 implementations, and Azure projects. Career Growth – Work directly with senior engineers and leadership to develop advanced skills in Microsoft security, automation, and infrastructure. Strong Culture – A supportive, team-first work environment where your ideas and expertise matter. What You’ll…
Senior System Engineer (MSP)
What You’ll Be Doing: Project Engineering: Lead IT projects including cloud migrations, server deployments, and network upgrades. Escalation Support: Serve as the go-to expert for advanced troubleshooting across Windows, networking, and security. Microsoft 365 & Azure Management: Deploy and manage SharePoint, Intune, Entra ID, and email migrations. Active Directory & Intune: Configure and troubleshoot GPOs,…
IT Manager – MSP
IT Manager – MSP Salary: $100,000 – $120,000 Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for service-related matters, building trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communications to ensure satisfaction. Resolve escalated service issues promptly while managing client expectations effectively. Service Delivery Oversight: Monitor and…
Service Delivery Manager – MSP
Service Delivery Manager – MSP Location: McHenry, IL Salary: $100,000 – $130,000 Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for service-related matters, building trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communications to ensure satisfaction. Resolve escalated service issues promptly while managing client expectations effectively. Service…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP)Location: Chicago, IL (60% Onsite, 40% Remote)Base Salary: $60,000 – $85,000 + Uncapped Commissions Why Join Us? Uncapped Commission Potential – Earn based on Managed Services Contracts, Project Work, and Retainer Agreements. Long-Term Career Growth – Opportunity to advance into leadership roles. Established Reputation – Join a well-known MSP with over…
March 6, 2025
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
Network Engineer w/ Systems Experience (MSP)
What You’ll Do Design, deploy, and manage network infrastructures (Layer 1-3 and beyond). Install, configure, and troubleshoot network equipment (Fortinet, Meraki). Implement security best practices including VPNs, ACLs, proxies, and firewall configurations. Support cloud-based solutions including Microsoft 365, Intune, SharePoint, Teams, and Azure networking. Troubleshoot and optimize IT environments in a Microsoft-centric ecosystem. Provide expert-level network support for managed service agreements and IT…
March 5, 2025
Technical Account Manager (MSP/ConnectWise)
Technical Account Manager (MSP/ConnectWise) Key Responsibilities: Conduct regular technology alignment reviews for clients, assessing systems, security, and compliance with industry best practices. Develop technology strategies and recommendations based on findings from assessments. Collaborate with vCIOs and other client-facing teams to ensure strategic IT decisions align with business goals. Help to prepare and deliver presentations for…
March 4, 2025
Service Delivery Manager
Service Delivery Manager Key Responsibilities Oversee daily IT service operations and ensure efficient ticket resolution. Lead and mentor the service team to maintain high performance. Develop and enforce service delivery best practices and compliance standards. Build strong client relationships and ensure top-tier customer satisfaction. Optimize IT service processes and implement automation for efficiency. Service Delivery…
Project Manager (MSP)
Project Manager (MSP) Key Responsibilities Oversee internal operational projects, system migrations, and client technology roadmaps. Serve as the primary point of contact for project execution, ensuring client satisfaction. Coordinate cross-functional teams to deliver smooth project and service implementations. Track key performance indicators (KPIs) to drive continuous improvement. Successfully onboard new clients and oversee IT project…
Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities: Generate Daily, Weekly, and Monthly Reports for Help Desk and Phone System. Generate On-Demand Client Health and Asset Reports. Review Service Tickets to ensure all tickets are assigned to a technician. Ensure all tickets meet SLA and are updated every 24 hours. Review priority tickets and ensure proper internal escalations…
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