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IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Key Responsibilities: Supervise, mentor, and develop a team of help desk technicians. Assign tasks, monitor progress, and ensure timely resolution of support tickets. Foster a positive and collaborative work environment. Oversee the help desk’s daily operations, including incident and problem management. Maintain and improve SLA compliance, ensuring top-tier support for…
January 9, 2025
IT Service Desk Technician Level 2 (MSP/Azure)
IT Service Desk Technician Level 2 (MSP/Azure) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer teams to address…
System Administrator – Managed Services (Hybrid WFH)
System Administrator – Managed Services (Hybrid WFH) Key Responsibilities: Provide Tier 2/2.5 support for Microsoft environments, including Azure, Office 365, and Windows Server. Troubleshoot and resolve escalated issues for desktops, workstations, and user software. Manage and configure SonicWALL firewalls, VPNs, and networking equipment. Document and track issues using MSP tools such as ConnectWise, Ninja RMM,…
IT System Administrator
IT System Administrator Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 administration and migrations Experience troubleshooting email-related issues Implementing network software and hardware upgrades (Cisco Meraki;…
Senior System Administrator (MSP Projects Team)
Senior System Administrator (MSP Projects Team) Responsibilities: Configure and implement cloud solutions based around Azure and InTune. Diagnoses and correlates complex problems, identifies root causes, and develops remediation strategies Microsoft Active Directory Microsoft 365 Email Solution Windows 10/11 endpoint operating system, joined to domain or Microsoft Entra ID Traditional File/Print services Senior System Administrator (MSP…
IT Service Desk Technician Tier 1.5 (MSP)
IT Service Desk Technician Tier 1.5 (MSP) Responsibilities: Provide first-line technical support to end-users via phone, email, or in-person. Assist users in resolving hardware and software issues promptly and effectively. Guide users through step-by-step solutions and document issue resolutions. Hardware and Software Troubleshooting: Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.…
System Administrator (ConnectWise/Windows)
System Administrator (ConnectWise/Windows) Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 and G-Suite Experience troubleshooting email-related issues Implementing client/server applications architecture on a team Implementing network…
Help Desk Manager – MSP (Hands On)
Help Desk Manager – MSP (Hands On) Primary Job Functions: Identify areas within our support model and roll out operational procedures and technologies that increase efficiency and scale service delivery model Manage, mentor, train, lead and further build out our 15–person Helpdesk team. Function as a technical hands–on escalation engineer for 15–person Helpdesk. This person…
IT Service Delivery Manager
IT Service Delivery Manager Key Responsibilities and Requirements : 5+ years of experience in IT Service Delivery At least 1 year of IT Management experience within a MSP Act as the primary point of contact for service-related matters, building strong, trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communication to ensure…
System Administrator Tier 2 (MSP/ConnectWise)
System Administrator Tier 2 (MSP/ConnectWise) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier 2 (MSP/ConnectWise) Requirements: Strong experience with management…
January 6, 2025
IT System Administrator Tier 2
IT System Administrator Tier 2 Technical Skills: Windows desktop support Microsoft Windows Server 2012, 2016, 2019, & 2022 administration and configuration Networking configuration, management, and troubleshooting Comprehensive knowledge of Office/Microsoft 365 configuration, management, and troubleshooting Firewall /VPN configuration and troubleshooting Azure Entra ID and Intune support LAN/WAN networks IT System Administrator Tier 2 Benefits: Health,…
System Administrator (Managed Services)
System Administrator (Managed Services) Experience and Technologies: Windows Server versions 2012/2016/2019/2022 Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN M365 administrations and migrations VMware and Hyper-V implementations and upgrades Azure or AWS administration SonicWALL or Meraki firewall configuration Familiarity with ConnectWise, Datto RMM, ITGlue, or similar products System Administrator (Managed Services) Benefits: Health, Dental, and…
System Administrator Tier 2.5 (MSP)
System Administrator Tier 2.5 (MSP) Responsibilities: Based on the size and/or type of project, you may be in a lead role working with junior resource(s) or working with a more senior Project Engineer. Work with Project Design Desk resource(s) and other Project Engineer(s) to review and validate prospective Project scope based on the “Working Knowledge”…
IT System Administrator – MSP
IT System Administrator – MSP Responsibilities: Serve as a primary contact on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365 and Azure Support Virtualization technologies VMware, HyperV, Azure Virtual Machines Support Network equipment (SonicWall, Fordinet, Cisco) IT System…
January 5, 2025
IT System Administrator – MSP (PARTIAL REMOTE)
About Us: We are a trusted provider of managed IT services, custom business applications, and security awareness programs for small to mid-size companies, nonprofit organizations, and associations in the Baltimore-Washington region. Our team works as virtual CIOs and IT departments, helping organizations plan, manage, and optimize their technology infrastructure. Key Responsibilities: Provide timely, professional responses…
January 4, 2025
IT Helpdesk Support Technician Tier II (Partial Remote)
IT Helpdesk Support Technician Tier II Requirements 2+ years Managed Service Provider experience required. 3+ years experience in administration, configuration, management and design of Windows Server-based environments Experience configuring and installing various computer and Windows servers Microsoft 365 and Microsoft Azure experience Migrate O365/G-Suite/Servers Familiarity with virtualization requirements, including VMWare Experience supporting, configuring, and upgrading…
Tier 2 Engineer (Projects Team) – MSP
Tier 2 Engineer (Projects Team) – MSP Responsibilities: Lead or assist in projects involving servers, networks, cloud environments, and workstations. Collaborate with Project Design resources and other engineers to validate project scopes. Mentor junior technical staff and provide support as needed. Maintain adherence to defined metrics, including daily time entry and status reporting. Create and update…
January 3, 2025
IT System Administrator Level 2 (MSP) – Partial Remote
IT System Administrator Level 2 (MSP) Requirements 2+ years Managed Service Provider experience required. 3+ years experience in administration, configuration, management and design of Windows Server-based environments Experience configuring and installing various computer and Windows servers Microsoft 365 and Microsoft Azure experience Migrate O365/G-Suite/Servers Familiarity with virtualization requirements, including VMWare Experience supporting, configuring, and upgrading…
January 2, 2025
IT System Administrator – Windows Server (IaaS)
IT System Administrator – Windows Server (IaaS) Qualifications: Server OS and associated technologies experience – (Server 2008 +, Exchange 2010+, PowerShell, Active Directory, Group Policy, etc.) Strong understanding of DNS and how it affects network and servers 2+ years MSP experience REQUIRED Experience with Office 365 migrations, troubleshooting and setup Network administration and configuration (Sophos, Palo…
January 1, 2025
Vice President of Client Services – Managed IT Services
What You’ll Do Lead and mentor the Client Services team, ensuring high performance and alignment with organizational goals. Develop and maintain trusted relationships with clients, acting as the primary point of contact for key stakeholders. Oversee service delivery, including onboarding, SLA adherence, and proactive issue resolution. Collaborate with sales, technical teams, and product teams to…
December 27, 2024
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