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Service Desk Manager (MSP/ConnectWise)
Service Desk Manager (MSP/ConnectWise) Responsibilities: Create, measure and report on support teams KPI’s against defined performance SLAs and proactively leads continuous improvement efforts (in partnership with cross- functional IT stakeholders as appropriate). Deploy and promote ITIL best practices. Create and Reviews IT Service Desk training materials and ensure proper training of all team members Develop…
March 8, 2024
System Administrator (MSP)
System Administrator (MSP) Responsibilities & Experience: Be the escalation point for our Tier I Service Desk team. Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support Identify, document, and find solutions for customer issues and product problems Configure, set up, and install desktop and laptop PCs. Administration of M365…
System Administrator Level 2.5 (MSP)
System Administrator Level 2.5 (MSP) Technical Abilities: Microsoft Windows Server 2008/2012/2016/2019 Active Directory DHCP/ DNS Internet Information Services Routers, switches, firewalls, wireless networks Microsoft Windows 7/8/10/11 Microsoft Office 2007/2010/2012/2016 Microsoft SQL Server 2005/2008/2012 experience a plus Experience with troubleshooting, and supporting the following technologies: Microsoft Exchange and Microsoft 365 Amazon Web Services (AWS) Microsoft Azure…
IT Helpdesk Manager (MSP/ConnectWise)
IT Helpdesk Manager (MSP/ConnectWise) Essential Duties and Responsibilities: Lead and oversee the Service Desk operations, fostering employee growth, promoting company values, and ensuring the team is adequately staffed and equipped to deliver exceptional customer service. Utilize key performance metrics and client feedback surveys to evaluate success and pinpoint areas for enhancement. Collaborate with internal teams…
Senior System Administrator (Managed Services)
Senior System Administrator (Managed Services) Responsibilities: Operates and supervises the daily operation, security, and performance of information systems, including (but not limited to) networks, communication systems, databases, web servers, and other technologies that require ongoing management. Responsible for all system administration functions including, security and update patch management, preventative maintenance, monitoring system performance, system performance…
Junior System Administrator (MSP)
Junior System Administrator (MSP) Duties & Responsibilities: Provide detailed communication and follow up of work performed to other roles in the organization. Be responsible for documenting and maintaining technical aspects of the clients’ environment: network, systems, and security. Create new and update existing standards, as technology is constantly evolving. Identify technology risks and recommend changes.…
March 6, 2024
System Administrator
System Administrator Technical Proficiencies: Microsoft Active Directory Create AD users, groups and group policies with minimal guidance Ability to add workstations to domains and to manage file server shares and permissions Proficient with troubleshooting Users, Groups, GPOs Microsoft Azure Entra ID Conditional Access Policy creation, deployment, and management Microsoft 365 All standard Office Suite applications…
Senior System Administrator – Projects Team
Senior System Administrator – Projects Team Requirements: Experience on IT projects such as: Onboarding clients to Managed Services, M365 and Azure onboarding and migrations, Environment Security Audits (Cloud and on Premises) General Knowledge around Networking and Wireless setups Fundamental understanding of Office 365, Azure AD, SharePoint and Intune General Knowledge of File Share and VPNs…
IT Service Desk Technician (ConnectWise)
IT Service Desk Technician (ConnectWise) Responsibilities: Basic troubleshooting of workstations and printer issues Network connectivity problem Mail-flow complications Active Directory and Group Policy requests Firewall configuration (including basic LAN/WAN and vLAN configuration and troubleshooting) Server deployments (physical and ESXi) Server and email migrations on a team Server troubleshooting and all things networking Azure Entra ID…
March 5, 2024
MSP System Engineer (Hybrid WFH)
MSP System Engineer (Hybrid WFH) Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy working relationships with…
IT Help Desk Technician (MSP/ConnectWise)
IT Help Desk Technician (MSP/ConnectWise) Job Functions: Work through a daily schedule in ConnectWise that has been established through the dispatch process. Remote and on site IT support relating to technical issues of clients involving Microsoft’s core business applications, as well as virtual environments built on Hyper V, Microsoft, and VMware. Remote and on site…
IT System Administrator (Hybrid WFH)
IT System Administrator (Hybrid WFH) Technologies & Experience: ALL recent versions of MS Windows Server Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN Experience with IAAS Platforms such as AWS and Azure MS Exchange Server (2007-2019) and Office 365 hosted solutions, including migrations from prior versions and cloud Exchange deployments Moderate MS SQL Server database…
March 1, 2024
Mid Level IT Support Technician (MSP)
Mid Level IT Support Technician (MSP) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices. Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 1 & 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet…
IT Project Manager (MSP)
IT Project Manager (MSP) Position Responsibilities: Primary point of contact to the client, responsible for keeping them up to date throughout the project Lead project planning and implementation Define project scope, goals, tasks, and resource requirements Create and manage project schedules Assemble and coordinate project teams Manage project budget and resources Track project progress and…
Mid Level IT Support Technician (MSP)
Mid Level IT Support Technician (MSP) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices. Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity Experience…
February 29, 2024
IT Service Desk Technician Level 2 (MSP)
IT Service Desk Technician Level 2 (MSP) Requirements: Comfortable going onsite handling replacements of customer computers Install and integrate new server hardware and applications under the supervision of a more senior engineer Configure and install various computer and Windows servers Knowledge of M365 Knowledge of Azure (Intune/MDM) Knowledge of Hyper-V and VMware Install and maintain…
System Administrator (IT Managed Services)
System Administrator (IT Managed Services) Essential Duties and Responsibilities: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, Office 365, and SharePoint, as well as virtualization technologies on VMware and Azure. Implement and support remote access solutions like VPN and Microsoft…
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Experience and Requirements: Managing IT teams (5-10 technicians) Strong knowledge of IT infrastructure, including servers, networks, and cloud-based systems Excellent communication and customer service skills Ability to prioritize, manage multiple tasks, and enforce SLA requirements Produce KPIs, and CSAT reports to monitor improvements in service delivery and report to the…
February 27, 2024
System Administrator (MSP/ConnectWise)
System Administrator (MSP/ConnectWise) Skills Required: Advanced network troubleshooting (Firewalls/Switches/Routers) Windows Server (DHCP, DNS, and GPO/AD) M365 Administration Data migration (M365/SharePoint/Azure) Patience and understanding in helping to resolve client issues Strong technical skills and willingness to learn System Administrator (MSP/ConnectWise) Salary + Benefits: $75,000 – $85,000 Medical, Dental, Vision 401K with company match Hybrid WFH after…
IT System Administrator (Managed Services)
IT System Administrator (Managed Services) Responsibilities & Projects: Troubleshoot and resolve Tier 2 service tickets to provide senior level technical IT support to local and remote clients. Perform hardware and software installations and updates. Ensure all client issues are thoroughly documented and account for all time spent supporting clients and provide an audit trail for…
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