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MSP Senior System Engineer (Windows/Azure)
MSP Senior System Engineer (Windows/Azure) Technical Skills/Responsibilities: Develop a reusable repository of SOPs, tools, work objects, best practices, project development Delivery standards, though leadership and frameworks for efficient execution of IT Service Delivery MS Hyper-V or Azure deployments MS Office 365 migrations Support and administration of MS Windows Server solutions (Active Directory, Group Policy, PowerShell,…
February 14, 2024
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities & Technologies: Tracking & documenting support activities, using ConnectWise ticketing system Perform onsite and remote help desk support Must have good working knowledge of Windows operating systems (desktop and all server) Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol Understanding of VoIP Phone Systems required to set up…
Help Desk Technician Level 2 (MSP)
Help Desk Technician Level 2 (MSP) Required: Intermediate knowledge of Windows desktops and Windows Servers Familiarity with Active Directory, account and group creation and editing, Basic GPO settings Hardware experience, RAM, PCI, SCSI replacements/installs, Hard drive swaps, rack mounting Understanding/Experience with VPN clients and site to site setups Experience with MS Exchange/Office365 Basic experience with…
Senior System Administrator / Help Desk Manager (MSP)
Senior System Administrator / Help Desk Manager (MSP) Responsibilities: Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met. Implement personal development plans for team leaders. Conduct performance evaluations for team leaders and…
February 12, 2024
Senior System Administrator / Help Desk Manager (ConnectWise)
Senior System Administrator / Help Desk Manager (ConnectWise) Responsibilities: Must have experience working with ConnectWise Manage Demonstrated progressive experience in the management of a technical support team Proven track record of developing and providing processes and procedures. Use of metrics data to identify common problems and perform root cause analysis to aid problem resolution Maintaining…
Senior System Engineer (Managed Services)
Senior System Engineer (Managed Services) Technical Skills & Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuration, management, and troubleshooting skills for routers, switches, and firewalls Leading and autonomously performing M365 migrations MS Hyper-V and Azure deployments Implement and administer Microsoft…
IT Helpdesk Specialist Tier 2 – Managed Services
IT Helpdesk Specialist Tier 2 – Managed Services – Managed Services Requirements: 2+years of MSP Experience required Extensive experience in Server and Desktop Support, as well as Remote Support Strong knowledge of M365, Windows servers, Azure, and SharePoint Act as the primary IT consultant for our clients, handling email structure, licensing, and warranty renewals Collaborate…
February 8, 2024
System Support Analyst L1.5 (MSP)
System Support Analyst L1.5 (MSP) Responsibilities: Handle incoming help requests from end users via phone, email, and work orders in a friendly and professional manner. Respond to assigned tickets/tasks according to SLA guidelines. Maintain accurate records of the troubleshooting process, including successful and unsuccessful decisions, until the issue is resolved. Utilize diagnostic utilities and best…
VP of Service Delivery (Managed Services Provider)
VP of Service Delivery (Managed Services Provider) Management: Provide direct oversight and guidance to all the service delivery areas. Manage, motivate, lead, discipline, train, improve & encourage service delivery personnel. Mentor key personnel to success in the positions. Develop, train and hold personnel to service delivery processes. Work with Services Manager to Improve customer service…
February 7, 2024
Microsoft Power Platform Engineer (Managed Services)
Microsoft Power Platform Engineer (Managed Services) Essential Duties & Responsibilities: Design, build, and publish PowerApps to the Microsoft App Store and Teams/SharePoint Online Work with client and project team members to design, test, and deploy automation scripts, apps, and flows. Troubleshoot and resolve bugs and configuration issues within various flows, scripts, and forms. Monitor and…
Senior System Administrator – Projects Team (MSP)
Senior System Administrator – Projects Team (MSP) Requirements: Ability to independently upgrade/configure complex deployments and/or migration of legacy and modern Microsoft server products and platforms. Previous hands-on experience designing, implementing and supporting Microsoft Server and Microsoft 365 environments in a MSP environment. Advanced knowledge of Windows Server. This includes Active Directory, DHCP and DNS. Hands-on…
Managed Services Senior System Administrator
Managed Services Senior System Administrator Experience: Strong Microsoft Azure experience. Strong Microsoft 365, Teams, SharePoint experience. Strong Microsoft server and domain experience. Strong Virtualization experience with VMware, Hyper-V, and/or Citrix Strong experience in SonicWALL, Meraki, and/or Fortinet technologies Strong experience with Veeam Backup and Replication Managed Services Senior System Administrator Benefits: Health, Vision, and Dental…
February 6, 2024
System Administrator (Windows)
System Administrator (Windows) Responsibilities: System Administration: Perform day-to-day system administration tasks, including server setup, configuration, maintenance, and troubleshooting. Monitor system performance and proactively address issues to ensure uninterrupted operations. Implement and maintain security measures to protect systems from threats and vulnerabilities. User Support: Provide technical support to end-users for Windows-based systems and applications. Troubleshoot and…
February 2, 2024
IT Support Specialist Tier 2 (MSP)
IT Support Specialist Tier 2 (MSP) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Support…
February 1, 2024
Tier II IT Support Specialist (ConnectWise)
Tier II IT Support Specialist (ConnectWise) Responsibilities: Support, and troubleshoot servers, firewalls, routers, and switches (primarily Watchgaurd). Support, and troubleshoot VMware, HyperV, etc. Administer O365 Setup wireless networks Handle a mixture of front-line tickets and escalated desktop support issues Act as a Team Lead over the more junior Service Desk members; monitoring “trouble tickets”, keeping tabs…
IT System Administrator (Windows/Mac)
IT System Administrator (Windows/Mac) Technical Proficiencies: Microsoft Windows, MacOS, iOS, Android Application troubleshooting in both Windows and Mac Network layer 1-3 troubleshooting Email Security (Phishing identification/explanation to clients, identification of legitimate hacked account) Microsoft M365/Google Admin Console Google Workspace Microsoft SharePoint Comfortable supporting Windows in Parallels Server troubleshooting (Server 2012-2022, MacOS Server, NAS) Email migrations…
Senior System Administrator / Solutions Architect (MSP)
Senior System Administrator / Solutions Architect (MSP) Required Skills and Experience: At least 5 years of experience in Windows System Administration At least 5 years of experience in Network Administration At least 3 years of experience managing Microsoft 365 At least 2 years of experience managing Azure At least 1 year of previous experience working…
Senior System Administrator (MSP)
Senior System Administrator (MSP) Projects/Skills: Microsoft 365 migrations/setups(Local to Office 365. Tenant to tenant etc) Complex software migrations (ERP upgrades, new cloud software installations with integrations with DNS, etc) Server migrations (VMWare, Hyper-V, Azure) Sharepoint migrations/setups Teams Implementations Azure migrations/setups VMware server migrations Server migrations/setups Network installations (New firewalls from scratch, switches, racks, wifi) New…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities & Technologies: Tracking & documenting support activities, using ConnectWise ticketing system Perform onsite and remote help desk support Must have good working knowledge of Windows operating systems (desktop and all server) Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol Understanding of VoIP Phone Systems required to set up…
Technical Account Manager (MSP)
Technical Account Manager (MSP) Key Responsibilities: Build and maintain strong relationships with assigned customers. Act as the primary point of contact for technical inquiries, issues, and escalations. Understand customer goals and objectives to align offered solutions with their needs Act as a bridge between the customer and internal technical teams, facilitating effective communication. Maintain accurate…
January 30, 2024
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