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MSP – Service Delivery Manager (PWFH)
MSP – Service Delivery Manager (PWFH) Responsibilities: Measure and manage utilization across the service team. Oversees and manages the Service Desk team. Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. Ensure that all customer documentation in ConnectWise is kept up to date. Understand processes in…
September 1, 2022
Managed Service Provider – Level 2 Engineer
Managed Service Provider – Level 2 Engineer Requirements: ***Experience working with a Managed Service Provider REQUIRED*** 2+ years of working in MSP environment Virtualization: Hyper-V and VMware O365 administration Active Directory Implementing and configuring network software and hardware upgrades (Cisco Meraki; SonicWall) Azure & A.W.S. administration and support Managed Service Provider – Level 2 Salary…
August 30, 2022
Help Desk Support – (MSP)
Help Desk Support – (MSP) Responsibilities: Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix, Office 365, AzureAD Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Use software and hardware pertinent to the detection and resolution of desktop computers and network problems. Knowledge of Windows…
August 22, 2022
Sr. Microsoft Engineer – (MSP)
Sr. Microsoft Engineer – (MSP) Experience: MUST HAVE 3+ YEARS OF MANAGED SERVICE PROVIDER EXPERIENCE Office 365 troubleshooting/administration/migration Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..). Advanced Knowledge & Experience designing, Implementing, and supporting Hyper V, and VMware environments. Advanced Knowledge & Experience with Microsoft Cloud Solutions –…
IT Senior Engineer for Azure Projects – MSP
IT Senior Engineer for Azure Projects – MSP Experience: Excellent communication and documentation skills Advanced experience and knowledge of Microsoft OS (2008-2019) Experience with Windows Server 2012, 2016, 2019 or above Implementing and migrating legacy infrastructures to AWS/AZURE 3+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER Maintained ticket updates for reported incidents and…
August 18, 2022
Senior IT Support Engineer – (MSP)
Senior IT Support Engineer – (MSP) Responsibilities: Handle all manner of desktop and laptop computer support duties, including format, install, set up, upgrade, maintenance, and troubleshooting. Office 365 including Exchange Online, SharePoint, and Teams Experience with PowerShell Active Directory including maintenance of accounts, groups, and policies Assisting Sr. technicians with designing and implementing infrastructure desktop…
August 17, 2022
Senior Support Engineer – (MSP)
Senior Support Engineer – (MSP) Responsibilities: Handle all manner of desktop and laptop computer support duties, including format, install, set up, upgrade, maintenance, and troubleshooting. Office 365 including Exchange Online, SharePoint, and Teams Experience with PowerShell Active Directory including maintenance of accounts, groups, and policies Assisting Sr. technicians with designing and implementing infrastructure desktop technologies…
Senior Engineer – MSP (PWFH)
Senior Engineer – MSP (PWFH) Responsibilities: Lead and assist on remote and on-premise server/virtualization upgrades Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation. Provide Microsoft 365 and Azure Platform solutions leadership, including Azure Active Directory, Azure Virtual Desktop, email, Intune, etc. Provide leadership, team development, project assessment, planning and…
Senior Engineer – (MSP)
Senior Engineer – (MSP) Responsibilities: Lead and assist on remote and on-premise server/virtualization upgrades Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation. Provide Microsoft 365 and Azure Platform solutions leadership, including Azure Active Directory, Azure Virtual Desktop, email, Intune, etc. Provide leadership, team development, project assessment, planning and management…
MSP – Senior Engineer
MSP – Senior Engineer Responsibilities: Lead and assist on remote and on-premise server/virtualization upgrades Lead and assist on premise to Microsoft Azure migrations Provide Microsoft 365 and Azure Platform solutions leadership, including Azure Active Directory, Azure Virtual Desktop, email, Intune, etc. Provide leadership, team development, project assessment, planning and management direction to the Managed Services…
MSP – SR. Support Engineer
MSP – SR. Support Engineer Responsibilities: Handle all manner of desktop and laptop computer support duties, including format, install, set up, upgrade, maintenance, and troubleshooting. Office 365 including Exchange Online, SharePoint, and Teams Experience with PowerShell Mastering a wide range of network environments and continuing to expand your skill set as the technology landscape evolves.…
August 16, 2022
MSP – IT Coordinator 100% WFH
MSP – IT Coordinator 100% WFH Requirements: Qualify client issues and open support tickets. Monitor service boards for new tickets and or respond to tickets. Schedule internal and field resources on the ConnectWise dispatch portal. Overseeing alert management systems Monitor resource schedules to ensure prompt time entry/completion of service requests. Escalate service requests that cannot…
MSP – IT Service Coordinator & Dispatcher
MSP – IT Service Coordinator & Dispatcher Requirements: Qualify client issues and open support tickets. Monitor service boards for new tickets and or respond to tickets. Schedule internal and field resources on the CRM dispatch portal (ConnectWise). Plan, manage and schedule projects such as server migrations, office build outs, etc Monitor resource schedules to ensure…
Managed Services – System Engineer
Managed Services – System Engineer Responsibilities: • Handling a mixed bag of escalated support, senior administration, and projects/deployments • Install, configure, test and maintain operating systems, application software and system management tools • Documentation Compilation & Review (Client Environments, Internal Services, Etc.) • Design and implement system requirements, processes, and design specs based on organizational…
August 15, 2022
Managed Service Provider – System Engineer
Managed Service Provider – System Engineer Responsibilities: Serve as an escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) 50% projects 50% support- can fluctuate depending on client needs Troubleshooting VMware and Windows Server (Active Directory and Group Policy) Implement client solutions on an individual basis and as…
Infrastructure Engineer – MSP
Infrastructure Engineer – MSP Responsibilities: Projects, deployments, and onboarding of new clients Experience designing, building, and maintaining network environments Expertise in Next Generation firewalls Experience deploying and maintaining Cisco switches and routers Experience working with Hyper-V / VMware virtualization Design, plan, implement and support Microsoft infrastructure for on-premise and cloud solutions such as O365 or…
System Engineer L2 – (MSP)
System Engineer L2 – (MSP) Experience: ***MANAGED SERVICE PROVIDER (MSP) EXPERIENCE REQUIRED*** Troubleshooting, configuration, and deploying Windows 2016-2019 MS Office 365 administration with domain synchronization and migrations VMware and Hyper-V virtualization infrastructure buildout experience Azure AD and Intune experience Microsoft Windows Server Platforms as well as Active Directory and Group Policy Clear understanding/experience of TCP/IP,…
August 5, 2022
MSP – Sr. Cloud Solutions Engineer
MSP – Sr. Cloud Solutions Engineer Responsibilities: Provide tier 3 troubleshooting support for a complete range of systems and network issues. Implement and administer Microsoft 365 and Azure cloud infrastructure Work closely with senior leadership on opportunities where technical expertise is required during the client and business development process Configure and manage enterprise applications such…
MSP – Project Manager
MSP – Project Manager Responsibilities: Manage a portfolio of client initiatives and projects Full project life cycle ownership: successful project delivery including full implementation from initiation to deployment for one major or several minor initiatives simultaneously Meet with sales and client success team to understand project scope, estimates, and goals. Report on project success criteria…
Sr. Project Manager – MSP
Sr. Project Manager – MSP Responsibilities: Ability to travel to client locations when needed. Most travel is local to DFW and Central Texas. Staying in scope and interfacing with client and internal sales team when scope changes Keep clients updated on their tickets (status and/or progress) Meet Key Performance Indicators (KPIs) and Metrics Onboard and…
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