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MSP – IT Service Coordinator & Dispatcher
MSP – IT Service Coordinator & Dispatcher Requirements: Qualify client issues and open support tickets. Monitor service boards for new tickets and or respond to tickets. Schedule internal and field resources on the CRM dispatch portal (ConnectWise). Plan, manage and schedule projects such as server migrations, office build outs, etc Monitor resource schedules to ensure…
August 16, 2022
Managed Services – System Engineer
Managed Services – System Engineer Responsibilities: • Handling a mixed bag of escalated support, senior administration, and projects/deployments • Install, configure, test and maintain operating systems, application software and system management tools • Documentation Compilation & Review (Client Environments, Internal Services, Etc.) • Design and implement system requirements, processes, and design specs based on organizational…
August 15, 2022
Managed Service Provider – System Engineer
Managed Service Provider – System Engineer Responsibilities: Serve as an escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) 50% projects 50% support- can fluctuate depending on client needs Troubleshooting VMware and Windows Server (Active Directory and Group Policy) Implement client solutions on an individual basis and as…
Infrastructure Engineer – MSP
Infrastructure Engineer – MSP Responsibilities: Projects, deployments, and onboarding of new clients Experience designing, building, and maintaining network environments Expertise in Next Generation firewalls Experience deploying and maintaining Cisco switches and routers Experience working with Hyper-V / VMware virtualization Design, plan, implement and support Microsoft infrastructure for on-premise and cloud solutions such as O365 or…
System Engineer L2 – (MSP)
System Engineer L2 – (MSP) Experience: ***MANAGED SERVICE PROVIDER (MSP) EXPERIENCE REQUIRED*** Troubleshooting, configuration, and deploying Windows 2016-2019 MS Office 365 administration with domain synchronization and migrations VMware and Hyper-V virtualization infrastructure buildout experience Azure AD and Intune experience Microsoft Windows Server Platforms as well as Active Directory and Group Policy Clear understanding/experience of TCP/IP,…
August 5, 2022
MSP – Sr. Cloud Solutions Engineer
MSP – Sr. Cloud Solutions Engineer Responsibilities: Provide tier 3 troubleshooting support for a complete range of systems and network issues. Implement and administer Microsoft 365 and Azure cloud infrastructure Work closely with senior leadership on opportunities where technical expertise is required during the client and business development process Configure and manage enterprise applications such…
MSP – Project Manager
MSP – Project Manager Responsibilities: Manage a portfolio of client initiatives and projects Full project life cycle ownership: successful project delivery including full implementation from initiation to deployment for one major or several minor initiatives simultaneously Meet with sales and client success team to understand project scope, estimates, and goals. Report on project success criteria…
Sr. Project Manager – MSP
Sr. Project Manager – MSP Responsibilities: Ability to travel to client locations when needed. Most travel is local to DFW and Central Texas. Staying in scope and interfacing with client and internal sales team when scope changes Keep clients updated on their tickets (status and/or progress) Meet Key Performance Indicators (KPIs) and Metrics Onboard and…
Helpdesk Support Specialist (MSP)
Helpdesk Support Specialist (MSP) Experience: Experience supporting Windows servers, VMWare, Azure AD, Group Policy, LAN/WAN, active directory, O365 1+ year experience working for a Managed Service Provider Exceptional client satisfaction experience Support clients with technical support and problem resolution Be part of weekly service or project meetings Troubleshoot and resolve problems with servers (physical and…
IT System Engineer – Level 2
IT System Engineer – Level 2 Experience: ***Experience working for a Managed Services Provider (MSP) REQUIRED*** Configuring and deploying Windows 2012-2022 Superior troubleshooting/diagnostic skills Strong Windows Server & Virtualization experience (VMware and Hyper-V) Implementing network software and hardware upgrades and configurations (Cisco, SonicWALL, Meraki) Support end-users in a help desk and on-site environment, resolving hardware/software…
Sr. Field Engineer – MSP
Sr. Field Engineer – MSP Experience: Excellent communication and documentation skills 3+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER Advanced experience and knowledge of Microsoft OS (2008-2019) Experience with Windows Servers 2012, 2016, 2019 or above Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow,…
August 4, 2022
Service Delivery Manager – MSP (Hands-On)
Service Delivery Manager – MSP (Hands-On) Experience: Measure and manage utilization across the service team. Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. Ensure that all customer documentation in ConnectWise is kept up to date. Acts as the last point of Escalations for the team…
MSP – Cloud Engineer
MSP – Cloud Engineer Responsibilities: MSP EXPERIENCE IS REQUIRED Work with the Head of Infrastructure on supporting their clients from the back end on projects and providing 2nd and 3rd level escalation for issues when required Implement and administer Microsoft 365 and Azure cloud infrastructure Ability to manage user accounts, security groups, policies in a…
MSP – Cloud Solutions Engineer
MSP – Cloud Solutions Engineer Responsibilities: MSP EXPERIENCE IS REQUIRED Provide tier 3 troubleshooting support for a complete range of systems and network issues. Implement and administer Microsoft 365 and Azure cloud infrastructure Work closely with senior leadership on opportunities where technical expertise is required during the client and business development process Ability to manage…
Managed Service Provider – Sr. Network Engineer
Managed Service Provider – Sr. Network Engineer Requirements: MSP Experience is REQUIRED Active Directory Virtualization – VMware and Hyper-V Excellent communication skills Experienced with O365 Server backup and mirroring/Disaster Recovery Firewall configuration and management Wireless networking VLAN tagging and configuration Managed Service Provider – Sr. Network Engineer Benefits: Salary range: $80,000-$90,000 Health Insurance Generous PTO…
MSP – Technical Account Manager (WFH)
MSP – Technical Account Manager (WFH) Responsibilities: Design and develop innovative solutions to client requirements Conduct Quarterly Business Review (QBR) with assigned clients. Managing 25 +/- clients Manage the Client’s technical proposal process and ensure that all technical information and recommendations addressing client requirements are accurate, properly defined, and detailed. MSP – Technical Account Manager…
MSP – Network Engineer (Onsite)
MSP – Network Engineer (Onsite) Requirements: MSP Experience is REQUIRED Active Directory Virtualization – VMware and Hyper-V Excellent communication skills Experienced with O365 Server backup and mirroring/Disaster Recovery Firewall configuration and management Wireless networking VLAN tagging and configuration MSP – Network Engineer (Onsite) Benefits: Salary range: $80,000-$90,000 Health Insurance Generous PTO Certification reimbursements Company car
August 2, 2022
MSP – Service Delivery Manager
MSP – Service Delivery Manager Requirements: Must have MSP EXPERIENCE 4+ years of Team Lead/MSP experience REQUIRED O365 Migrations VMWare/Hyper-V virtualization implementation AWS and Azure technical experience Project Management Experience Excellent communication skills related to Customer Service. MSP – Service Delivery Manager Salary/ Benefits: Salary – $105-$115k 401(k) Health, Dental, Vision & Life insurance PTO…
MSP – Microsoft Systems Engineer
MSP – Microsoft Systems Engineer Experience: MUST HAVE 3+ YEARS OF MANAGED SERVICE PROVIDER EXPERIENCE Office 365 troubleshooting/administration/migration Supporting and preserving the Virtual Desktop setup Knowledge of SharePoint Online, Azure AD, Azure to On-Prem VPNs, and hybrid AD connect required. Experience managing Microsoft stack such as Microsoft Exchange/365, Azure/Hyper-V, Server 2012 R2, and Server 2016…
August 1, 2022
Microsoft Project Engineer – MSP
Microsoft Project Engineer – MSP Requirements: 2+ years of MSP Experience is REQUIRED Implementation of Virtualization technologies (VMWare and Hyper-V). Proficient with the Microsoft Windows operating system Firewall Setup and Implementation, WAN & LAN Policies, NAT Rules Knowledge of Microsoft Exchange 2010/2013/2016 Microsoft Project Engineer – MSP Benefits: 401(k) with 4% match Fully remote PTO…
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