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Service Delivery Manager & Technical Service Manager (MSP)
Service Delivery Manager & Technical Service Manager (MSP) Experience: 4+ Years of Team Lead/Management/MSP experience Required Measure utilization across the service team. Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. Ensure that all customer documentation in ConnectWise is kept up to date. Works closely with…
November 3, 2022
IT System Engineer “Jack of All Trades” (MSP)
IT System Engineer “Jack of All Trades” (MSP) Qualifications: 5+ years of helpdesk technician/network administration 5+ years hands on experience with Windows Servers, O365 Experience with Azure Hyper-V and VMware experience ConnectWise/ConnectWise Automate or Manage preferred Working knowledge of network security technologies such as WatchGuard, SonicWALL, or Cisco firewalls. IT System Engineer “Jack of All Trades”…
October 25, 2022
Mid-Level System Engineer (MSP)
Mid-Level System Engineer (MSP) Requirements: ***2+ years Experience working with a Managed Service Provider REQUIRED*** MS Window Server 2016-2019 configuration and deployment Windows systems design of A/D and GP, including experience working with utilities, scripting languages, and systems security used in Windows environments Hyper-V and VMware virtual server environment, P2Vs ConnectWise Manage experience REQUIRED Server…
October 11, 2022
Junior Level Help Desk Technician – Window/ConnectWise (MSP)
Junior Level Help Desk Technician – Window/ConnectWise (MSP) Requirements: Being the first point of defense and trying to resolve the issues before escalating the issue Provide remote support to end-users at multiple customer sites, including: Install, configuring, and troubleshooting Windows OS and Microsoft Office applications Experience supporting password resets in Active Directory, Office 365, etc.…
Senior System Engineer & IT Service Delivery Manager-MSP
Senior System Engineer & IT Service Delivery Manager-MSP Requirements: 2 or more years of Experience working with a Managed Service Provider (MSP) Administration and Management of Remote Monitoring Tool ConnectWise and IT Glue Good networking skills, including business-class routers, firewalls, switches, and wireless access points. Experience with Cisco/Meraki/SonicWall Responsible for overseeing the training of new employees,…
October 10, 2022
Hybrid System Engineer – MSP
Hybrid System Engineer – MSP Experience: Troubleshooting and deploying Window server 2012-2019 Act as the highest point of escalation for Tier 2 and Tier 1 engineers. MS Office 365 administration with domain synchronization and migrations MUST HAVE 2+ YEARS OF MANAGED SERVICE PROVIDER EXPERIENCE and Hands-On Experience Azure deployments Provide top-notch technical support in your…
September 28, 2022
Help Desk Technician – MSP
Help Desk Technician – MSP Experience: Solid and consistent communication with customers by Phone, Email, and in Person 1+ year experience working for a Managed Service Provider Experience with IT supports ticketing systems and RMM (ConnectWise, AutoTask Datto, Kaseya, etc.) Assist with queueing tickets by answering the helpdesk telephone Troubleshooting of modern networks, including but…
Systems Administrator & Network Administrator
Systems Administrator & Network Administrator Responsibilities: Assist with cloud migrations to the latest technology infrastructure (Windows O365, Azure) Support Firewall Technologies including SonicWALL, Cisco products Troubleshooting and deploying Windows 2008, 2012 & 2016 Servers Provide end user support on the helpdesk using ConnectWise Systems Administrator & Network Administrator Requirements: Experience working at a Managed Service Provider REQUIRED**…
September 21, 2022
Managed Service Technician – MSP
Managed Service Technician – MSP Responsibilities: Experience of Backup Solutions Provide Level 1 phone / remote technical support Create and manage Active Directory, email and phone system accounts Experience with O365 and ConnectWise Provide virus / malware protection and remediation Experience in troubleshooting Remote Desktop Services and VPN High-level experience and knowledge of Windows and…
September 7, 2022
Help Desk Engineer – MSP (PWFH)
Help Desk Engineer – MSP (PWFH) Responsibilities: Experience of Backup Solutions Image, install and maintain end user computers and devices Create and manage Active Directory, email and phone system accounts Experience with O365 and ConnectWise Provide virus / malware protection and remediation Experience in troubleshooting Remote Desktop Services and VPN High-level experience and knowledge of…
Service Delivery Manager – Managed Service Provider
Service Delivery Manager – Managed Service Provider Experience: Must have MSP EXPERIENCE Experience with: ConnectWise Windows and OSX Desktops O365 Migrations VMWare/Hyper-V virtualization implementation AWS and Azure technical experience Project Management Experience Strong analytical and technical problem-solving skills. Ability to grasp technical concepts quickly and explain them to others. Service Delivery Manager – Managed Service…
September 1, 2022
MSP – Service Delivery Manager (PWFH)
MSP – Service Delivery Manager (PWFH) Responsibilities: Measure and manage utilization across the service team. Oversees and manages the Service Desk team. Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. Ensure that all customer documentation in ConnectWise is kept up to date. Understand processes in…
Managed Service Provider – Level 2 Engineer
Managed Service Provider – Level 2 Engineer Requirements: ***Experience working with a Managed Service Provider REQUIRED*** 2+ years of working in MSP environment Virtualization: Hyper-V and VMware O365 administration Active Directory Implementing and configuring network software and hardware upgrades (Cisco Meraki; SonicWall) Azure & A.W.S. administration and support Managed Service Provider – Level 2 Salary…
August 30, 2022
Help Desk Support – (MSP)
Help Desk Support – (MSP) Responsibilities: Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix, Office 365, AzureAD Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Use software and hardware pertinent to the detection and resolution of desktop computers and network problems. Knowledge of Windows…
August 22, 2022
Sr. Microsoft Engineer – (MSP)
Sr. Microsoft Engineer – (MSP) Experience: MUST HAVE 3+ YEARS OF MANAGED SERVICE PROVIDER EXPERIENCE Office 365 troubleshooting/administration/migration Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..). Advanced Knowledge & Experience designing, Implementing, and supporting Hyper V, and VMware environments. Advanced Knowledge & Experience with Microsoft Cloud Solutions –…
IT Senior Engineer for Azure Projects – MSP
IT Senior Engineer for Azure Projects – MSP Experience: Excellent communication and documentation skills Advanced experience and knowledge of Microsoft OS (2008-2019) Experience with Windows Server 2012, 2016, 2019 or above Implementing and migrating legacy infrastructures to AWS/AZURE 3+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER Maintained ticket updates for reported incidents and…
August 18, 2022
Senior IT Support Engineer – (MSP)
Senior IT Support Engineer – (MSP) Responsibilities: Handle all manner of desktop and laptop computer support duties, including format, install, set up, upgrade, maintenance, and troubleshooting. Office 365 including Exchange Online, SharePoint, and Teams Experience with PowerShell Active Directory including maintenance of accounts, groups, and policies Assisting Sr. technicians with designing and implementing infrastructure desktop…
August 17, 2022
Senior Support Engineer – (MSP)
Senior Support Engineer – (MSP) Responsibilities: Handle all manner of desktop and laptop computer support duties, including format, install, set up, upgrade, maintenance, and troubleshooting. Office 365 including Exchange Online, SharePoint, and Teams Experience with PowerShell Active Directory including maintenance of accounts, groups, and policies Assisting Sr. technicians with designing and implementing infrastructure desktop technologies…
Senior Engineer – MSP (PWFH)
Senior Engineer – MSP (PWFH) Responsibilities: Lead and assist on remote and on-premise server/virtualization upgrades Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation. Provide Microsoft 365 and Azure Platform solutions leadership, including Azure Active Directory, Azure Virtual Desktop, email, Intune, etc. Provide leadership, team development, project assessment, planning and…
Senior Engineer – (MSP)
Senior Engineer – (MSP) Responsibilities: Lead and assist on remote and on-premise server/virtualization upgrades Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation. Provide Microsoft 365 and Azure Platform solutions leadership, including Azure Active Directory, Azure Virtual Desktop, email, Intune, etc. Provide leadership, team development, project assessment, planning and management…
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