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IT Service Desk Technician Tier 2 (MSP)
IT Service Desk Technician Tier 2 (MSP) Responsibilities: Diagnose and resolve advanced technical issues. Have moderate to advanced knowledge of Microsoft Office/Office 365 (Exchange) Have excellent customer service skills Implement system and software upgrades, as well as performance monitoring and tuning. Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking,…
February 20, 2024
Senior System Administrator – Projects Team (MSP)
Senior System Administrator – Projects Team (MSP) Qualifications: 3+ years of experience in Microsoft Cloud administration Azure Administrator Associate Certification or proven experience as an Azure Administrator/similar role. Microsoft 365 Certified certifications In-depth knowledge of Azure services, including Virtual Machines, Azure Active Directory, Azure Networking, and Storage. Strong understanding of security best practices in cloud environments.…
Senior System Administrator (Windows/Azure)
Senior System Administrator (Windows/Azure) Responsibilities: Operates and supervises the operation, security, and performance of information systems, including (but not limited to) networks, communication systems, databases, web servers, and other technologies that require ongoing management. Responsible for all system administration functions including, security and update patch management, preventative maintenance, monitoring system performance, system performance tuning and…
MSP System Administrator – Projects Team
MSP System Administrator – Projects Team Technical Skills: Proficient in Microsoft 365 cloud computing services including Azure, SharePoint, and Teams. Strong understanding of IT infrastructure, networking, and security. Familiarity with project management tools and methodologies. Knowledge of the following tools: Autotask, Dato, ConnectWise, LogMeIn, Dato, SonicWALL, Microsoft 365 Administration MSP System Administrator – Projects Team…
vCIO (Managed Services)
vCIO (Managed Services) Responsibilities: Business Analysis – The Client’s business, operations, and use of technology. Standards Alignment Lifecycle budgeting Technology Business Review (QBR) Review of reactive tickets Creation of a client meeting agenda Proposal requests from the I.T. Architecture team Creation of a Technical Roadmap from the Architecture Team and Technical Alignment Manager input Initial…
February 16, 2024
System Engineer – Team Lead (MSP)
System Engineer – Team Lead (MSP) Responsibilities: Lead and guide the team in efforts to create an effective and seamless process designing, implementing, and maintaining complex systems solutions Provide expert-level solutions and top escalated support focusing on resolving complex issues related to networking, infrastructure, servers, cloud environments, ISPs, and data centers. Investigate recurring or critical…
February 15, 2024
IT Senior Support Engineer Level 3 (MSP)
IT Senior Support Engineer Level 3 (MSP) Qualifications: Previous experience working for a Managed Services Provider Microsoft 365 (Word, Excel, Outlook, etc.), including advanced Excel formula usage and the use of pivot tables. Windows Server administration and configuration (up to version 2022) Experience with Virtual Servers, RDS, and Horizon Strong background in QuickBooks and CCH…
IT Support Specialist Tier 1.5 (ConnectWise)
IT Support Specialist Tier 1.5 (ConnectWise) Day to Day IT support relating to technical issues involving Microsoft’s core business applications and cloud offerings, as well as virtual environments Troubleshooting workstation, networking, and server issues remotely Manage and support disaster recovery and business continuity solutions Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and…
Senior Systems Engineer (MSP)
Senior Systems Engineer (MSP) Skills: Windows (Active Directory and Group Policy creation) VMware and Cloud Technologies Office 365, Public cloud experience (Azure and AWS) VMware ESXi or Hyper-V, P2V migrations Managing/designing/building private and public cloud Cisco Small Business certified – Switching/Routing/VPN intermediate knowledge ConnectWise PSA experience strongly desired PowerShell scripting MUST HAVE SENIOR LEVEL KNOWLEDGE/EXPERIENCE WITH O365…
MSP Senior System Engineer (Windows/Azure)
MSP Senior System Engineer (Windows/Azure) Technical Skills/Responsibilities: Develop a reusable repository of SOPs, tools, work objects, best practices, project development Delivery standards, though leadership and frameworks for efficient execution of IT Service Delivery MS Hyper-V or Azure deployments MS Office 365 migrations Support and administration of MS Windows Server solutions (Active Directory, Group Policy, PowerShell,…
February 14, 2024
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities & Technologies: Tracking & documenting support activities, using ConnectWise ticketing system Perform onsite and remote help desk support Must have good working knowledge of Windows operating systems (desktop and all server) Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol Understanding of VoIP Phone Systems required to set up…
Help Desk Technician Level 2 (MSP)
Help Desk Technician Level 2 (MSP) Required: Intermediate knowledge of Windows desktops and Windows Servers Familiarity with Active Directory, account and group creation and editing, Basic GPO settings Hardware experience, RAM, PCI, SCSI replacements/installs, Hard drive swaps, rack mounting Understanding/Experience with VPN clients and site to site setups Experience with MS Exchange/Office365 Basic experience with…
Senior System Administrator / Help Desk Manager (MSP)
Senior System Administrator / Help Desk Manager (MSP) Responsibilities: Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met. Implement personal development plans for team leaders. Conduct performance evaluations for team leaders and…
February 12, 2024
Senior System Administrator / Help Desk Manager (ConnectWise)
Senior System Administrator / Help Desk Manager (ConnectWise) Responsibilities: Must have experience working with ConnectWise Manage Demonstrated progressive experience in the management of a technical support team Proven track record of developing and providing processes and procedures. Use of metrics data to identify common problems and perform root cause analysis to aid problem resolution Maintaining…
Senior System Engineer (Managed Services)
Senior System Engineer (Managed Services) Technical Skills & Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuration, management, and troubleshooting skills for routers, switches, and firewalls Leading and autonomously performing M365 migrations MS Hyper-V and Azure deployments Implement and administer Microsoft…
IT Helpdesk Specialist Tier 2 – Managed Services
IT Helpdesk Specialist Tier 2 – Managed Services – Managed Services Requirements: 2+years of MSP Experience required Extensive experience in Server and Desktop Support, as well as Remote Support Strong knowledge of M365, Windows servers, Azure, and SharePoint Act as the primary IT consultant for our clients, handling email structure, licensing, and warranty renewals Collaborate…
February 8, 2024
System Support Analyst L1.5 (MSP)
System Support Analyst L1.5 (MSP) Responsibilities: Handle incoming help requests from end users via phone, email, and work orders in a friendly and professional manner. Respond to assigned tickets/tasks according to SLA guidelines. Maintain accurate records of the troubleshooting process, including successful and unsuccessful decisions, until the issue is resolved. Utilize diagnostic utilities and best…
VP of Service Delivery (Managed Services Provider)
VP of Service Delivery (Managed Services Provider) Management: Provide direct oversight and guidance to all the service delivery areas. Manage, motivate, lead, discipline, train, improve & encourage service delivery personnel. Mentor key personnel to success in the positions. Develop, train and hold personnel to service delivery processes. Work with Services Manager to Improve customer service…
February 7, 2024
Microsoft Power Platform Engineer (Managed Services)
Microsoft Power Platform Engineer (Managed Services) Essential Duties & Responsibilities: Design, build, and publish PowerApps to the Microsoft App Store and Teams/SharePoint Online Work with client and project team members to design, test, and deploy automation scripts, apps, and flows. Troubleshoot and resolve bugs and configuration issues within various flows, scripts, and forms. Monitor and…
Senior System Administrator – Projects Team (MSP)
Senior System Administrator – Projects Team (MSP) Requirements: Ability to independently upgrade/configure complex deployments and/or migration of legacy and modern Microsoft server products and platforms. Previous hands-on experience designing, implementing and supporting Microsoft Server and Microsoft 365 environments in a MSP environment. Advanced knowledge of Windows Server. This includes Active Directory, DHCP and DNS. Hands-on…
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