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IT System Administrator & Field Technician (Hybrid WFH)
IT System Administrator & Field Technician Responsibilities: Provide excellent service and support to end-users onsite at customer locations in Oakland Resolve user issues assigned in the form of tickets in the onsite and helpdesk service boards communicating with technical staff and escalating outstanding matters when needed. Perform work on servers as required to resolve user-facing…
January 30, 2024
System Administrator Level 2 – MSP Projects Team
System Administrator Level 2 – MSP Projects Team Responsibilities: Responsible for the day-to-day maintenance and operation of client systems and infrastructure Monitor server and network performance and troubleshoot issues as needed Manage and maintain Active Directory, DNS and DHCP servers Manage Office 365 and Azure environment Provide basic support for Azure Virtual Desktops for remote…
January 25, 2024
IT Service Desk Manager – MSP
IT Service Desk Manager – MSP Requirements: Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise Tier II/III technical knowledge required Experience directing challenging technology issues Knowledge of Windows and Servers, Active Directory, Exchange On-Prem and Office 365 2+ years previous Managed & Cloud Services Experience*** 5+ years of experience Managing a Service Desk Leadership…
January 24, 2024
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 and G-Suite Experience troubleshooting email-related issues Implementing client/server applications architecture on a team Implementing network…
January 23, 2024
IT Service Desk Technician Level 2 (MSP)
IT Service Desk Technician Level 2 (MSP) Responsibilities: Answer support calls and provide clients with remote support Troubleshoot desktops & networks Install operating system, software, and updates Remove viruses Install antivirus Work alongside Senior Engineer team to troubleshoot IT Service Desk Technician Level 2 (MSP) Skills & Qualifications Desired: Managed Services experience required Microsoft Technologies…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
January 19, 2024
MSP Vice President (IT Service Delivery)
MSP Vice President (IT Service Delivery) Key Responsibilities: Customer Relations/ Satisfaction Consistently engage with clients to build relationships and understand how our performance is perceived and/or where gaps exist. Ensure overall client satisfaction and look for ways of improvement. Train team on how to manage and meet client expectations. Process Development/ Improvement Maintain satisfactory levels…
IT Support Specialist Tier 1.5 (ConnectWise)
IT Support Specialist Tier 1.5 (ConnectWise) Day to Day IT support relating to technical issues involving Microsoft’s core business applications and cloud offerings, as well as virtual environments Troubleshooting workstation, networking, and server issues remotely Manage and support disaster recovery and business continuity solutions Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and…
January 17, 2024
IT System Administrator (MSP)
IT System Administrator (MSP) Requirements: Microsoft Server expertise. (Configuration and Troubleshooting). Exchange, 2010, 2013, 2016, Office 365. Migrate to M365/Servers/AWS or Azure Virtualization knowledge is a must (VMware or Hyper V). Intermediate understanding of networking. (Routing and Switching) IT System Administrator (MSP) Salary/Benefits: $70k – $80k (dependent on experience) Health/Dental/Vision Hybrid WFH (2-3 days at…
January 12, 2024
Technical Account Manager (IT Managed Services)
Technical Account Manager (IT Managed Services) Responsibilities: Assist in the planning and execution of technology projects Utilize a Cross-functional skill set to ensure a high level of client satisfaction by taking charge of difficult issues and ensuring that we are reactive properly to client feedback Conduct end-user technology systems training Ensure that all service-level agreements…
Business Development Manager – Cloud & IT Sales
Business Development Manager – Cloud & IT Sales Responsibilities Meet or exceed monthly, quarterly and annual quotas Develop and execute a multi-faceted prospecting plan through cold calling, emailing, leveraging personal contacts, and following up on company generated leads. Attend networking events, conferences and tradeshows to build relationships that will create new business opportunities Being active…
January 10, 2024
IT System Engineer (Managed Services)
IT System Engineer (Managed Services) Responsibilities: Design, implement, and support server architecture including: Windows Server, SQL, Exchange, VMWare, etc. Experience with configuring business-class firewalls and VPNs. Knowledge and experience with setting up and maintaining Windows Domains, GPOs, and Active Directory Work with clients, vendors, and 3rd party consultants to implement technical solutions projects for infrastructure…
January 8, 2024
IT Account Executive (Managed Services)
IT Account Executive (Managed Services) Experience & Requirements: Experience in full cycle sales in IT Technology with a focus on staffing augmentation Managed Services, Support Desk, Field support technical support solutions. Proven background in prospecting for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as…
January 4, 2024
IT Support Engineer (Windows/Azure)
IT Support Engineer (Windows/Azure) Technology Experience: Strong hands-on/practical experience with the Windows desktop environment, Linux/Mac experience a plus. Experience with Windows Server, active directory, group policy, domain environments. Experience with basic networking principals, routers, modems, switches. Experience with Exchange/365 Administration Experience with VMWare, Hyper-V, virtualization Experience with Azure AD, Intune is a plus Experience with…
IT System Administrator & Field Technician
IT System Administrator & Field Technician Responsibilities: Provide excellent service and support to end-users onsite at customer locations. Resolve user issues assigned in the form of tickets in the onsite and helpdesk service boards communicating with technical staff and escalating outstanding matters when needed. Perform work on servers as required to resolve user-facing tickets. Work…
System Administrator – Projects Team (MSP)
System Administrator – Projects Team (MSP) Experience at an Intermediate to High Level: Windows 2012, 2016 & 2019 and 2022 Server roles Microsoft 365, Azure Entra ID, Intune, GPO, switches and firewalls Technical aptitude and hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Microsoft 365, Microsoft Office…
January 3, 2024
IT System Administrator Level 2 (MSP) – Partial Remote
IT System Administrator Level 2 (MSP) Requirements 2+ years Managed Service Provider experience required. 3+ years experience in administration, configuration, management and design of Windows Server-based environments Experience configuring and installing various computer and Windows servers Microsoft 365 and Microsoft Azure experience Migrate O365/G-Suite/Servers Familiarity with virtualization requirements, including VMWare Experience supporting, configuring, and upgrading…
January 2, 2024
MSP System Administrator (Partial WFH)
MSP System Administrator (Partial WFH) Responsibilities: Provide day to day technical support for all users, both onsite and remote Maintain Active Directory in regard to on-boarding/off-boarding employees, including synchronization with Office 365, SharePoint and OneDrive Maintain Microsoft 365 mailboxes for the company and troubleshoot issues as needed Provide basic support for Azure Virtual Desktops for…
MSP System Administrator (Partial WFH)
MSP System Administrator (Partial WFH) Responsibilities: Provide day to day technical support for all users, both onsite and remote Maintain Active Directory in regard to on-boarding/off-boarding employees, including synchronization with Office 365, SharePoint and OneDrive Maintain Microsoft 365 mailboxes for the company and troubleshoot issues as needed Provide basic support for Azure Virtual Desktops for…
IT Managed Services (MSP) System Administrator
Human Responsibilities: Friendly, upbeat attitude Interest in finding root cause of problems Love working with a variety of people Focus on high level customer service at all times Set and manage customer expectations Technical Responsibilities: Install/upgrade, maintain and decommission hardware and software environments Windows Server 2012+ (on premise and hosted environments) Hyper-V/VMware Azure AD &…
January 1, 2024
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