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Managed Services Senior System Administrator
Managed Services Senior System Administrator Experience: Strong Microsoft Azure experience. Strong Microsoft 365, Teams, SharePoint experience. Strong Microsoft server and domain experience. Strong Virtualization experience with VMware, Hyper-V, and/or Citrix Strong experience in SonicWALL, Meraki, and/or Fortinet technologies Strong experience with Veeam Backup and Replication Managed Services Senior System Administrator Benefits: Health, Vision, and Dental…
February 6, 2024
System Administrator (Windows)
System Administrator (Windows) Responsibilities: System Administration: Perform day-to-day system administration tasks, including server setup, configuration, maintenance, and troubleshooting. Monitor system performance and proactively address issues to ensure uninterrupted operations. Implement and maintain security measures to protect systems from threats and vulnerabilities. User Support: Provide technical support to end-users for Windows-based systems and applications. Troubleshoot and…
February 2, 2024
IT Support Specialist Tier 2 (MSP)
IT Support Specialist Tier 2 (MSP) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Support…
February 1, 2024
Tier II IT Support Specialist (ConnectWise)
Tier II IT Support Specialist (ConnectWise) Responsibilities: Support, and troubleshoot servers, firewalls, routers, and switches (primarily Watchgaurd). Support, and troubleshoot VMware, HyperV, etc. Administer O365 Setup wireless networks Handle a mixture of front-line tickets and escalated desktop support issues Act as a Team Lead over the more junior Service Desk members; monitoring “trouble tickets”, keeping tabs…
IT System Administrator (Windows/Mac)
IT System Administrator (Windows/Mac) Technical Proficiencies: Microsoft Windows, MacOS, iOS, Android Application troubleshooting in both Windows and Mac Network layer 1-3 troubleshooting Email Security (Phishing identification/explanation to clients, identification of legitimate hacked account) Microsoft M365/Google Admin Console Google Workspace Microsoft SharePoint Comfortable supporting Windows in Parallels Server troubleshooting (Server 2012-2022, MacOS Server, NAS) Email migrations…
Senior System Administrator / Solutions Architect (MSP)
Senior System Administrator / Solutions Architect (MSP) Required Skills and Experience: At least 5 years of experience in Windows System Administration At least 5 years of experience in Network Administration At least 3 years of experience managing Microsoft 365 At least 2 years of experience managing Azure At least 1 year of previous experience working…
Senior System Administrator (MSP)
Senior System Administrator (MSP) Projects/Skills: Microsoft 365 migrations/setups(Local to Office 365. Tenant to tenant etc) Complex software migrations (ERP upgrades, new cloud software installations with integrations with DNS, etc) Server migrations (VMWare, Hyper-V, Azure) Sharepoint migrations/setups Teams Implementations Azure migrations/setups VMware server migrations Server migrations/setups Network installations (New firewalls from scratch, switches, racks, wifi) New…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities & Technologies: Tracking & documenting support activities, using ConnectWise ticketing system Perform onsite and remote help desk support Must have good working knowledge of Windows operating systems (desktop and all server) Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol Understanding of VoIP Phone Systems required to set up…
Technical Account Manager (MSP)
Technical Account Manager (MSP) Key Responsibilities: Build and maintain strong relationships with assigned customers. Act as the primary point of contact for technical inquiries, issues, and escalations. Understand customer goals and objectives to align offered solutions with their needs Act as a bridge between the customer and internal technical teams, facilitating effective communication. Maintain accurate…
January 30, 2024
IT System Administrator & Field Technician (Hybrid WFH)
IT System Administrator & Field Technician Responsibilities: Provide excellent service and support to end-users onsite at customer locations in Oakland Resolve user issues assigned in the form of tickets in the onsite and helpdesk service boards communicating with technical staff and escalating outstanding matters when needed. Perform work on servers as required to resolve user-facing…
System Administrator Level 2 – MSP Projects Team
System Administrator Level 2 – MSP Projects Team Responsibilities: Responsible for the day-to-day maintenance and operation of client systems and infrastructure Monitor server and network performance and troubleshoot issues as needed Manage and maintain Active Directory, DNS and DHCP servers Manage Office 365 and Azure environment Provide basic support for Azure Virtual Desktops for remote…
January 25, 2024
IT Service Desk Manager – MSP
IT Service Desk Manager – MSP Requirements: Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise Tier II/III technical knowledge required Experience directing challenging technology issues Knowledge of Windows and Servers, Active Directory, Exchange On-Prem and Office 365 2+ years previous Managed & Cloud Services Experience*** 5+ years of experience Managing a Service Desk Leadership…
January 24, 2024
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 and G-Suite Experience troubleshooting email-related issues Implementing client/server applications architecture on a team Implementing network…
January 23, 2024
IT Service Desk Technician Level 2 (MSP)
IT Service Desk Technician Level 2 (MSP) Responsibilities: Answer support calls and provide clients with remote support Troubleshoot desktops & networks Install operating system, software, and updates Remove viruses Install antivirus Work alongside Senior Engineer team to troubleshoot IT Service Desk Technician Level 2 (MSP) Skills & Qualifications Desired: Managed Services experience required Microsoft Technologies…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
January 19, 2024
MSP Vice President (IT Service Delivery)
MSP Vice President (IT Service Delivery) Key Responsibilities: Customer Relations/ Satisfaction Consistently engage with clients to build relationships and understand how our performance is perceived and/or where gaps exist. Ensure overall client satisfaction and look for ways of improvement. Train team on how to manage and meet client expectations. Process Development/ Improvement Maintain satisfactory levels…
IT Support Specialist Tier 1.5 (ConnectWise)
IT Support Specialist Tier 1.5 (ConnectWise) Day to Day IT support relating to technical issues involving Microsoft’s core business applications and cloud offerings, as well as virtual environments Troubleshooting workstation, networking, and server issues remotely Manage and support disaster recovery and business continuity solutions Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and…
January 17, 2024
IT System Administrator (MSP)
IT System Administrator (MSP) Requirements: Microsoft Server expertise. (Configuration and Troubleshooting). Exchange, 2010, 2013, 2016, Office 365. Migrate to M365/Servers/AWS or Azure Virtualization knowledge is a must (VMware or Hyper V). Intermediate understanding of networking. (Routing and Switching) IT System Administrator (MSP) Salary/Benefits: $70k – $80k (dependent on experience) Health/Dental/Vision Hybrid WFH (2-3 days at…
January 12, 2024
Technical Account Manager (IT Managed Services)
Technical Account Manager (IT Managed Services) Responsibilities: Assist in the planning and execution of technology projects Utilize a Cross-functional skill set to ensure a high level of client satisfaction by taking charge of difficult issues and ensuring that we are reactive properly to client feedback Conduct end-user technology systems training Ensure that all service-level agreements…
Business Development Manager – Cloud & IT Sales
Business Development Manager – Cloud & IT Sales Responsibilities Meet or exceed monthly, quarterly and annual quotas Develop and execute a multi-faceted prospecting plan through cold calling, emailing, leveraging personal contacts, and following up on company generated leads. Attend networking events, conferences and tradeshows to build relationships that will create new business opportunities Being active…
January 10, 2024
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