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IT Service Desk Engineer L2 (MSP)
IT Service Desk Engineer L2 (MSP) Technical Skills: Windows desktop support Windows Active Directory LAN/WAN networks M365 Administration experience Azure Entra ID experience (Intune is a plus) Basic firewall management, and troubleshooting Comprehensive knowledge of Office/Microsoft 365 configuration, management, and troubleshooting Setup, Configuration, and Troubleshooting of Hardware (workstations/laptops) Microsoft Windows Server basic understanding and troubleshooting…
December 1, 2023
IT Service Desk Technician – Level 2 (ConnectWise)
IT Service Desk Technician – Level 2 (ConnectWise) Requirements: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. You can use remote tools and diagnostic utilities to help in resolving support requests.…
IT Service Delivery Manager & Senior Engineer (MSP)
IT Service Delivery Manager & Senior Engineer (MSP): Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met. Implement personal development plans for team leaders. Conduct performance evaluations for team leaders and maximize…
IT Manager & Engineer (Hands On Manager) – MSP
IT Manager & Engineer (Hands On Manager) – MSP: Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met. Implement personal development plans for team leaders. Conduct performance evaluations for team leaders and…
November 30, 2023
IT System Administrator (Hybrid WFH)
IT System Administrator (Hybrid WFH) Technology Requirements: Configure and install various computer and Windows servers (AD/GPO, DNS, DHCP) Experience with M365 administration and migrations VMware or Hyper-V administration/engineering Azure AD Management (App Setup, Conditional Access Policies, Security) Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security. Install and maintain approved…
November 27, 2023
IT Service Desk Technician Level 2 (MSP)
IT Service Desk Technician Level 2 (MSP) Responsibilities: Diagnose and resolve advanced technical issues. Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking, and security. Collaborate with Tier 3 support and other IT specialists to resolve complex problems. Mentor and assist Tier 1 technicians in developing their skills and knowledge.…
IT System Administrator – Escalations & Projects (MSP)
IT System Administrator – Escalations & Projects (MSP) Responsibilities: Ability to work on multiple priorities and projects simultaneously on a team Advanced knowledge of all Microsoft Workstation Operating Systems and Applications Intermediate to Advanced knowledge in; servers, routers/switches/firewalls. Design, Implement, and Support Hyper V, Azure, and Intune. M365/Azure Migration and Administration experience Design, Implement, and…
IT Project Manager & Project Engineer (MSP)
IT Project Manager & Project Engineer (MSP) Responsibilities: Serve as a leader on the team and assist junior technicians Serve as a consultant to client by recommending, architecting and implementing solutions custom to each client Complete projects such as O365 migrations Configure and support firewall configurations Support cloud set up, configurations, design, and support.• Extreme Proficiency…
Junior System Administrator & Field Technician (MSP)
Junior System Administrator & Field Technician (MSP) Qualifications: Strong expertise in Microsoft, Linux, and Mac OS installation and troubleshooting.\ Hardware, Software, and Network support Previous MSP experience Proficiency with Windows applications and business-specific software. Familiarity with SaaS and hosting protocols. Problem-solving and multitasking skills. Ability to work both independently and as part of a team.…
November 22, 2023
IT Help Desk Engineer Level 2 (MSP)
IT Help Desk Engineer Level 2 (MSP) Requirements: Windows Server 2012/2016/2019/2022 (AD and GPO) VMWare or Hyper-V Hypervisors Microsoft Azure AD (Intune is a plus) Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues IT Help Desk…
MSP Help Desk Technician Level 2 (Partial WFH)
MSP Help Desk Technician Level 2 (Partial WFH) Responsibilities: Configuration of standard Office 365 and Exchange clients Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences. Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices. Configure file, print,…
IT Helpdesk Manager – MSP
IT Helpdesk Manager – MSP Summary: Leading and mentoring a team of skilled IT professionals to deliver exceptional support services. Establishing and optimizing Helpdesk procedures and workflows to ensure efficient operations. Serving as a pivotal point of contact for escalated technical issues and providing guidance for effective resolution. Collaborating with cross-functional teams to address client…
November 17, 2023
Help Desk Technician – Level 2 (MSP)
Help Desk Technician – Level 2 (MSP) Requirements: Experience working with enterprise E-mail solutions such as Office 365, G-Suite and Exchange along with ability to integrate them on mobile devices Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity…
Senior System Administrator (Windows/Azure)
Senior System Administrator (Windows/Azure) Technical Experience: Microsoft 365 migrations/setups(Local to Office 365. Tenant to tenant etc) Complex software migrations (ERP upgrades, new cloud software installations with integrations with DNS, etc) Server migrations (VMWare, HyperV, Azure) Azure migrations/setups SharePoint migrations/setups Teams Implementations Software Migrations SharePoint setup Onboarding new clients Network installations (New firewalls from scratch, switches,…
IT Help Desk Technician L2 (MSP)
IT Help Desk Technician L2 (MSP) Technical Knowledge: The IT Support Specialist is typically responsible for the smooth running of the client’s computer and technology systems while ensuring users receive the maximum benefits from them Interest in problem solving and learning new skills Experience in installing and configuring computer systems, diagnosing and solving hardware/software faults,…
November 10, 2023
IT System Administrator (MSP)
IT System Administrator (MSP) Requirements: Experience managing and servicing clients through RMM, PSA, and remote-control toolsets. Strong, hands-on experience in hardware and Microsoft server operating system Management (Windows 2012 – current) in a networked environment. Experience with Microsoft’s Active Directory and Exchange e-mail platforms, including Office 365 and all related services (DNS, DHCP, etc.). Experience…
IT Help Desk Engineer Level 2 (MSP)
IT Help Desk Engineer Level 2 (MSP) Requirements: Windows Server 2012/2016/2019/2022 (AD and GPO) M365 Administration, any migration experience a plus VMWare or Hyper-V Hypervisors Microsoft Azure AD (Intune is a plus) Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Install, Configure and Troubleshoot PC, MAC and Mobile device hardware…
November 8, 2023
IT Infrastructure Engineer (MSP)
IT Infrastructure Engineer (MSP) Main Responsibilities: Projects, deployments, and onboarding new clients Designing solutions and network assessments Escalations IT Infrastructure Engineer (MSP) Technology Requirements: Design, plan, implement and support Microsoft infrastructure for on-premise and cloud solutions such as O365 or Azure using the latest technology and virtualization. Build, support and maintain customers managed network, security…
IT Security Compliance Analyst (Partial WFH)
IT Security Compliance Analyst (Partial WFH) Responsibilities: Lead the planning, scoping, execution and documentation of audits primarily in areas associated with technology and technology-related risks (e.g., cybersecurity) Act as a liaison between Auditors and Engineering/IT by coordinating requests for information and coordinating responses to any observations. Maintain proactive ongoing compliance by utilizing GRC tool to…
November 6, 2023
IT Help Desk Manager (MSP)
IT Help Desk Manager (MSP) Requirements & Experience: Assigning and tracking helpdesk tickets using ConnectWise Developing recurring or ad hoc reports Tracking, reporting, and ensuring adherence to SLAs Implementation of a Quality Assurance Plan Collecting metrics for proactive trend monitoring Knowledge of MS Active Directory, Azure environments, M365 admin, and ideally workstation imaging Previous experience…
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