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IT Helpdesk Manager – MSP
IT Helpdesk Manager – MSP Summary: Leading and mentoring a team of skilled IT professionals to deliver exceptional support services. Establishing and optimizing Helpdesk procedures and workflows to ensure efficient operations. Serving as a pivotal point of contact for escalated technical issues and providing guidance for effective resolution. Collaborating with cross-functional teams to address client…
November 17, 2023
Help Desk Technician – Level 2 (MSP)
Help Desk Technician – Level 2 (MSP) Requirements: Experience working with enterprise E-mail solutions such as Office 365, G-Suite and Exchange along with ability to integrate them on mobile devices Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity…
Senior System Administrator (Windows/Azure)
Senior System Administrator (Windows/Azure) Technical Experience: Microsoft 365 migrations/setups(Local to Office 365. Tenant to tenant etc) Complex software migrations (ERP upgrades, new cloud software installations with integrations with DNS, etc) Server migrations (VMWare, HyperV, Azure) Azure migrations/setups SharePoint migrations/setups Teams Implementations Software Migrations SharePoint setup Onboarding new clients Network installations (New firewalls from scratch, switches,…
IT Help Desk Technician L2 (MSP)
IT Help Desk Technician L2 (MSP) Technical Knowledge: The IT Support Specialist is typically responsible for the smooth running of the client’s computer and technology systems while ensuring users receive the maximum benefits from them Interest in problem solving and learning new skills Experience in installing and configuring computer systems, diagnosing and solving hardware/software faults,…
November 10, 2023
IT System Administrator (MSP)
IT System Administrator (MSP) Requirements: Experience managing and servicing clients through RMM, PSA, and remote-control toolsets. Strong, hands-on experience in hardware and Microsoft server operating system Management (Windows 2012 – current) in a networked environment. Experience with Microsoft’s Active Directory and Exchange e-mail platforms, including Office 365 and all related services (DNS, DHCP, etc.). Experience…
IT Help Desk Engineer Level 2 (MSP)
IT Help Desk Engineer Level 2 (MSP) Requirements: Windows Server 2012/2016/2019/2022 (AD and GPO) M365 Administration, any migration experience a plus VMWare or Hyper-V Hypervisors Microsoft Azure AD (Intune is a plus) Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Install, Configure and Troubleshoot PC, MAC and Mobile device hardware…
November 8, 2023
IT Infrastructure Engineer (MSP)
IT Infrastructure Engineer (MSP) Main Responsibilities: Projects, deployments, and onboarding new clients Designing solutions and network assessments Escalations IT Infrastructure Engineer (MSP) Technology Requirements: Design, plan, implement and support Microsoft infrastructure for on-premise and cloud solutions such as O365 or Azure using the latest technology and virtualization. Build, support and maintain customers managed network, security…
IT Security Compliance Analyst (Partial WFH)
IT Security Compliance Analyst (Partial WFH) Responsibilities: Lead the planning, scoping, execution and documentation of audits primarily in areas associated with technology and technology-related risks (e.g., cybersecurity) Act as a liaison between Auditors and Engineering/IT by coordinating requests for information and coordinating responses to any observations. Maintain proactive ongoing compliance by utilizing GRC tool to…
November 6, 2023
IT Help Desk Manager (MSP)
IT Help Desk Manager (MSP) Requirements & Experience: Assigning and tracking helpdesk tickets using ConnectWise Developing recurring or ad hoc reports Tracking, reporting, and ensuring adherence to SLAs Implementation of a Quality Assurance Plan Collecting metrics for proactive trend monitoring Knowledge of MS Active Directory, Azure environments, M365 admin, and ideally workstation imaging Previous experience…
IT Senior System Administrator (Windows/MSP)
IT Senior System Administrator (Windows/MSP) Required Experience: MS365 troubleshooting/administration/migration Server and workstation hardware and software, including Windows, and Mac Azure migrations/deployments Backup and Disaster Recovery (BDR) Security Monitoring, Assessment and Remediation. Maintenance of IT Systems Installation, service, troubleshooting and repair. Operating System installation and configuration Cloud and virtualization using Hyper-V, VMWare, and other technologies. Firewall,…
IT Service Desk Engineer – Level 2 (MSP)
IT Service Desk Engineer – Level 2 (MSP) Requirements: Experience with Microsoft 365, Microsoft desktop and server systems, Active Directory, and Azure Experience using Kaseya VSA & BMS SharePoint Administration Microsoft 365 cloud troubleshooting Networking – TCP/IP, DNS, DHCP, Routing, IPSEC, and SSL VPN, Firewalls, and Wireless networks Fortinet and Cisco Stack Knowledge of backup,…
October 24, 2023
System Support Administrator (Managed Services)
System Support Administrator (Managed Services) Requirements: Experience with Windows 7/8/10 and Level 2 experience Windows Server 2012/2016/2019 Communicate with clients on-site (desktop support) to resolve technical issues and close tickets Cloud and virtualization using VMWare, Hyper-V, Azure, Azure AD and other technologies. Advanced Office 365 Administration Firewall, Router, Switch installation and configurations (Meraki, SonicWALL) System…
October 21, 2023
MSP System Administrator Level 3
MSP System Administrator Level 3 Requirements: Microsoft Windows Server 2012/2016/2019 configuration & implementation Active Directory/DHCP/DNS O365 Administration and migrations Virtualization via VMware/Hyper-V Routers, switches, firewalls, wireless networks AWS and MS Azure administration & deployments Design/implementation of mid-large size Microsoft ecosystems (SharePoint, O365, Exchange, etc.) MSP System Administrator Level 3 Benefits: Salary: $70K to $80K 100%…
October 18, 2023
Junior IT Support Technician (MSP)
Junior IT Support Technician (MSP) Responsibilities: Support Azure, VMware, and Windows Server environments remotely within a team environment Manage accounts in active directory, complete password resets, provide printer support Support Windows Server 2012-2019 Troubleshooting and some administration of Office 365 and Microsoft Azure Junior IT Support Technician (MSP) Requirements: Experience with: Office 365 and Azure, Active…
October 16, 2023
IT Help Desk Technician Level 2 (MSP)
IT Help Desk Technician Level 2 (MSP) Technical Proficiencies & Responsibilities: Work through a daily schedule in ConnectWise that has been established through the dispatch process. Remote and on site IT support relating to technical issues of clients involving Microsoft’s core business applications, as well as virtual environments built on Hyper V, Microsoft, and VMware.…
October 13, 2023
Senior System Engineer (MSP)
Senior System Engineer (MSP) Duties and Responsibilities: Conduct network discoveries and client onboarding for new managed service clients. Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for managed service clients to enable a more productive, secure, and stable environment in line with best-in-class IT practices. Provide exceptional, timely technical expertise on projects. Update…
MSP System Engineer (Hybrid WFH)
MSP System Engineer (Hybrid WFH) Required Technical Experience: Microsoft Windows Desktop OS installation and support Microsoft Windows Server OS installation and support Apple / Mac Desktop OS installation and support Microsoft Office 365 administration and support Multi-factor Authentication configuration and support Installation, configuration, troubleshooting and customization of MS Office Suite applications Hyper-V and VMware Cisco,…
October 6, 2023
IT Senior System Administrator (Partial WFH)
IT Senior System Administrator (Partial WFH) Experience: Advanced in Microsoft Azure / Intune configuration and administration Expert in Microsoft 365 and Exchange Expert in Microsoft Windows (server and desktop) Expert in Networking connectivity & related equipment including routers, managed switches, VLANs, WLANs, NAT, etc. Expert in SonicWALL firewalls Expert in Virtualization (Citrix/Microsoft/VMWare) configuration and administration…
Director of Technology (MSP)
Director of Technology (MSP) Coach and mentor team leaders Evaluate Technology trends and ensure company is staying up to date and innovative with technological changes including security Develop and implement internal KPI’s/ employee expectations Develop Tiering system for engineers Develop training for new hires and for graduation of tiers Project Scope development Service Ticket QA…
October 4, 2023
IT System Administrator – Projects Team (MSP)
IT System Administrator – Projects Team (MSP) Requirements: Proficiency in implementing Public Cloud solutions, with a focus on Microsoft Azure. Experience in deploying Virtualization technologies, including VMWare and Hyper-V, and performing tasks like VM Migrations, P2V, and V2V. Competence in setting up and configuring server hardware, including RAID, NIC teaming, and Lights out Management. Skilled…
October 2, 2023
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