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IT System Administrator – Windows Server (IaaS)
IT System Administrator – Windows Server (IaaS) Qualifications: Server OS and associated technologies experience – (Server 2008 +, Exchange 2010+, PowerShell, Active Directory, Group Policy, etc.) Strong understanding of DNS and how it affects network and servers 2+ years MSP experience REQUIRED Experience with Office 365 migrations, troubleshooting and setup Network administration and configuration (Sophos, Palo…
January 1, 2025
Vice President of Client Services – Managed IT Services
What You’ll Do Lead and mentor the Client Services team, ensuring high performance and alignment with organizational goals. Develop and maintain trusted relationships with clients, acting as the primary point of contact for key stakeholders. Oversee service delivery, including onboarding, SLA adherence, and proactive issue resolution. Collaborate with sales, technical teams, and product teams to…
December 27, 2024
IT Client Success Manager (MSP)
IT Client Success Manager (MSP) Qualifications: 1+ years of MSP experience REQUIRED 5+ Years of IT experience working with Microsoft Technologies (O365, windows servers) Experience with ConnectWise, Continuum RMM, and IT Glue preferred Experience serving as a trusted advisor, VCIO, client consultant, customer success manager IT Client Success Manager (MSP) Benefits: Salary $90,000-$110,000 Health, Vision, Dental insurance…
Technical Pre-Sales Consultant – MSP Solutions
Technical Pre-Sales Consultant – MSP Solutions Key Responsibilities: Collaborate with existing and potential clients to understand goals, evaluate current IT systems, and propose technology improvements. Document systems and processes effectively to support solution design. Present recommended solutions to clients, highlighting technical and business benefits. Work within existing accounts to identify opportunities for growth and assist…
December 17, 2024
Senior System Administrator (IT Managed Services)
Senior System Administrator (IT Managed Services) Key Responsibilities: Design and implement IT projects, such as server upgrades, network deployments, and virtualization solutions, as a senior system administrator (MSP). Deploy and configure Hyper-V and VMware virtual environments to optimize client infrastructures. Install, configure, and maintain Fortinet and Meraki firewalls, VLANs, and secure network solutions. Perform Windows…
IT Senior Engineer (MSP)
IT Senior Engineer (MSP) Responsibilities: Design, implement, and support for Microsoft related technologies including: Windows Server, Exchange, SQL, SharePoint, etc. Design, implement, and support for virtualization technologies including: VMware, Hyper-V Design, implement, and support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Design, implementation, and support of backup and disaster recovery (BDR)…
December 12, 2024
IT Service Coordinator (ConnectWise)
IT Service Coordinator (ConnectWise) Dispatching Responsibilities: Act as the primary point of contact for all incoming service requests from clients via phone, email, and ticketing system. Review, prioritize, and assign service tickets to appropriate technicians based on their skill level, availability, and geographic location. Monitor open tickets and ensure SLAs (Service Level Agreements) are met…
System Administrator Tier 2 (Managed Services)
System Administrator Tier 2 (Managed Services) Technical Requirements: Ability to handle and resolve escalated network and server support issues independently and with minimal supervision Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Troubleshooting and deploying Windows Server 2016 – 2022 M365 administration and migrations Active Directory and Group…
System Administrator (Managed Services/ConnectWise)
System Administrator (Managed Services/ConnectWise) Responsibilities: Provide escalated support for technical issues and ensure timely resolution. Perform on-site client visits to deliver hands-on technical support and expertise. Manage and execute project-based tasks, including migrations and implementations of M365, MS Azure, SharePoint, and OneDrive. Troubleshoot and maintain desktops, networking equipment, and physical servers. Install, configure, and update…
Help Desk Technician Tier 2 (MSP/ConnectWise)
Help Desk Technician Tier 2 (MSP/ConnectWise) Responsibilities: Configuration of standard Microsoft 365 and Exchange clients Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences. Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices. Configure file, print, and remote…
IT System Administrator Tier II – Remote & Onsite Support (MSP)
IT System Administrator Tier II – Remote & Onsite Support (MSP) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both…
December 11, 2024
Senior Network Engineer – Managed Service Provider (MSP)
Senior Network Engineer – Managed Service Provider (MSP) Location: Hybrid with occasional client site visits Employment Type: Full-Time. Why Join Us? Work with advanced networking technologies and enterprise-grade tools. Be part of a team that values professional growth and continuous learning. Enjoy a collaborative, client-focused culture that prioritizes both employee and customer success. Comprehensive benefits…
December 3, 2024
Senior System Administrator / Project Engineer (MSP)
Senior System Administrator / Project Engineer (MSP) Essential Job Duties: Plan and execute complex cloud migration and IT infrastructure improvement projects. Lead the migration, refactoring, and/or transformation of existing applications and infrastructure services from physical data centers to Azure. Develop, implement, and maintain policies, procedures, and associated training plans for administration, usage, and disaster recovery.…
IT Senior System Administrator (MSP)
IT Senior System Administrator (MSP) Responsibilities: Acting as a key resource in resolving technical issues and executing projects with a team Handle escalations effectively Advanced Azure expertise to design, implement, and manage cloud solutions Address escalations, including BCDR (Business Continuity and Disaster Recovery) incidents, critical errors, failed events from backups, file and folder restoration, and…
IT Senior System Administrator (MSP/Azure)
IT Senior System Administrator (MSP) Requirements: Advanced knowledge of Windows Server. This includes Active Directory, DHCP and DNS. Hands-on experience with Windows Server deployment. Various file sharing technologies Solid understand of DNS concepts. Experience with Microsoft 365 Cloud suite. Hands-on experience with various Hypervisor technologies (Hyper-V/VMware) Experience with managing/deploying Azure resources (VM, AAD, Storage, Hybrid…
IT Service Desk Technician Level 2 (MSP)
IT Service Desk Technician Level 2 (MSP) Responsibilities: Troubleshoot and handle escalated Tier 1 service tickets as needed. Support Microsoft applications, operating systems, and Office suite. Provide remote assistance for hardware, software, and SaaS issues. Manage and troubleshoot end-user mobile devices. Monitor and resolve tickets promptly with team collaboration. Onboard new users with hardware, software,…
System Engineer (Managed Services)
System Engineer (Managed Services) Responsibilities: Provide technical guidance and expertise to the team and clients, fostering team technical expertise. Effectively communicate complex technical decisions to clients in a clear and understandable manner. Lead architecture and design creation for projects, and drive the execution of technical task breakdown and estimation. Execute all stages of IT projects,…
November 27, 2024
IT Support Engineer Level 2 (MSP/ConnectWise)
IT Support Engineer Level 2 (MSP/ConnectWise) Technology & Responsibilities: Serve as an escalation point on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365, and Azure Troubleshoot workstation software and hardware Perform hardware upgrades and swaps Support the back…
IT Senior System Administrator (Local WFH)
IT Senior System Administrator (Local WFH) Responsibilities: Support services for Microsoft related technologies: Microsoft 365, Teams, Azure, SharePoint, Windows Server, SQL etc. Support services for virtualization technologies: VMware, Citrix, and Microsoft IT Support relating to issues with the internal systems and network infrastructure. Technical services and support at the network level: WAN and LAN connectivity,…
Senior Escalation Engineer Level 3 (MSP)
Senior Escalation Engineer Level 3 (MSP) Position Responsibilities: Take a lead role as the technical expert for all infrastructure-related outages, failures, and problems. Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis. Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation. Advocate…
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