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Help Desk Technician Tier 2 (MSP)
Help Desk Technician Tier 2 (MSP) Experience: Windows Server and Workstation Operating Systems Active Directory management and maintenance Microsoft 365, Azure Entra, Intune, and VM Other cloud solutions within Azure and Microsoft (Teams, Intune, SharePoint) Mimecast and Sentinel One solutions DNS, DHCP, Remote Desktop Services VMWare, Hyper-V and other virtualization technologies Storage solutions: SAN, NAS,…
November 22, 2024
Junior System Administrator / Level 2 Technician (MSP)
Junior System Administrator / Level 2 Technician (MSP) Responsibilities: Configure and manage Windows servers and computer systems Provide advanced support for Microsoft 365 and the full Microsoft suite Work with senior engineers to implement secure, effective network solutions Assist with configuration, maintenance, and upgrades for clients’ networks and in-house servers Install and integrate new server…
IT Help Desk Technician Tier 2 (MSP/ConnectWise)
IT Help Desk Technician Tier 2 (MSP/ConnectWise) Responsibilities: Provide second-level technical support for issues escalated from Level 1, ensuring timely and efficient problem resolution. Troubleshoot software, hardware, and network issues, including but not limited to operating systems, business applications, printing systems, and email. Perform detailed analysis of complex technical problems, offering long-term solutions when possible.…
IT Support Technician Level 1.5 (MSP)
IT Support Technician Level 1.5 (MSP) Key Responsibilities: Handle Level 1 and some Level 2 support requests, including troubleshooting desktops, laptops, mobile devices, and printers. Support client environments using Windows OS, M365, and common MSP platforms (ConnectWise, Autotask, Ninja, etc). Resolve connectivity issues with Active Directory, DNS, DHCP, and other common networking protocols. Assist with…
IT Service Desk Engineer Tier 2 (MSP)
IT Service Desk Engineer Tier 2 (MSP) Responsibilities: Provide second-level support for technical issues, including operating systems, applications, and network troubleshooting. Track and document all support activities and update the internal knowledge base. Communicate effectively with clients and escalate complex issues as needed. Monitor systems, perform maintenance, and support system upgrades and migrations. IT Service…
System Engineer (Managed Services)
System Engineer (Managed Services) Responsibilities: Provide technical guidance and expertise to the team and clients, fostering team technical expertise. Effectively communicate complex technical decisions to clients in a clear and understandable manner. Lead architecture and design creation for projects, and drive the execution of technical task breakdown and estimation. Execute all stages of IT projects,…
IT Account Executive (MSP Sales)
IT Account Executive (MSP Sales) Key Responsibilities: Identify and pursue new business by understanding client requirements and recommending suitable IT services and solutions. Conduct in-depth needs assessments and technical evaluations to propose customized IT solutions. Present and demonstrate our IT offerings to potential clients. Create and deliver persuasive sales presentations and proposals. Establish and nurture…
IT Service Desk Technician Level 2 – Hybrid WFH (MSP)
IT Service Desk Technician Level 2 – Hybrid WFH (MSP) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer…
IT Azure Architect/ Senior Engineer (MSP)
Key Responsibilities: Design and implement Azure solutions, integrating with Windows Servers, M365, and network infrastructure. Lead hybrid cloud migrations, ensuring smooth integration of on-premises systems with Azure. Architect secure, scalable network solutions within Azure, including VPNs and ExpressRoute. Automate infrastructure deployments using PowerShell, Azure CLI, and ARM templates. Troubleshoot and resolve complex issues related to…
System Administrator – Managed IT Services
System Administrator – Managed IT Services Primary Responsibilities: Manage and support core Microsoft business applications, including Windows Server, M365, and SharePoint. Configure and maintain virtualization platforms such as Azure and VMware. Implement and support remote access technologies, including VPN and Microsoft Intune. Oversee network infrastructure, including WAN/LAN connectivity, routers, firewalls, and security protocols. Deploy and…
November 21, 2024
Level 2 Service Desk Support (MSP)
Level 2 Service Desk Support (MSP) Key Responsibilities: Answer support calls and provide clients with remote support Administer and troubleshoot M365 Troubleshoot networks Provide Support through Azure Entra ID Support Client Networks Troubleshoot Vmware & HyperV Assist with projects (client onboardings and cloud migrations) Level 2 Service Desk Support (MSP) Requirements: Minimum of 3 years’ experience…
System Administrator Tier II (MSP)
System Administrator Tier II (MSP) Key Responsibilities: Support Microsoft applications, Windows Server, M365, Azure, and VMware environments. Implement and manage VPN and Microsoft Intune for remote access. Maintain and monitor computer systems, network infrastructure, and security. Provide support for WAN/LAN connectivity, routers, firewalls, and security. Document processes and track time/expenses in ConnectWise. System Administrator Tier…
November 20, 2024
Junior System Administrator / Level 2 Technician (MSP)
Junior System Administrator / Level 2 Technician (MSP) Responsibilities: Configure and manage Windows servers and computer systems Provide advanced support for Microsoft 365 and the full Microsoft suite Work with senior engineers to implement secure, effective network solutions Assist with configuration, maintenance, and upgrades for clients’ networks and in-house servers Install and integrate new server…
November 19, 2024
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Senior Project Engineer (Managed Services)
IT Senior Project Engineer (Managed Services) Responsibilities: Be the go-to person for network support agreements. Design and deploy network infrastructures (OSI Layers 1-3 and beyond). Install, manage, and troubleshoot network equipment and devices (SonicWall, HP/Cisco, etc.). Maintain backup and recovery procedures for network systems. Provide advanced support and professional services for cloud-based solutions like Microsoft…
Senior System Administrator / Projects Engineer (MSP)
Senior System Administrator / Projects Engineer (MSP) Responsibilities: Lead Azure migration projects end-to-end for a variety of clients, including planning, analysis, design, implementation, and support. Responsible for designing, implementing, and configuring new network infrastructures from the ground up, ensuring optimal performance, security, and scalability Follow technical best practices and provide subject matter expertise for project…
IT Project Engineer (Managed Services)
IT Project Engineer (Managed Services) Responsibilities: Design, implement, and maintain complex network and system infrastructures for clients. Manage and troubleshoot network configurations, including firewalls, routers, switches, and VPNs. Lead M365 email migrations Advanced experience with troubleshooting, management, and deployment of Fortinet and Cisco Meraki Provide advanced support for Windows Server, virtual environments (VMware and Hyper-V),…
IT Senior System Administrator (Partial WFH)
IT Senior System Administrator (Partial WFH) Responsibilities: Ability to independently upgrade/configure complex deployments and/or migration of legacy and modern Microsoft server products and platforms. Plans and executes software upgrades and migration activity. Develop transition plans to bridge current and planned infrastructure and integration requirements, including pre and post migration test and validations. Support and maintain…
IT Project Manager (MSP)
IT Project Manager (MSP) Primary Responsibilities: Developing project plans, goals, and budgets; identifying resources needed. Assembling and coordinating project team members; assigning individual responsibilities. Work with the technical team to brainstorm new processes for technical projects. Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. Organizing and…
IT Senior System Administrator / Team Lead (MSP)
IT Senior System Administrator / Team Lead (MSP) Technical Knowledge: Microsoft Windows Server OS (2016/2019/2022) VMware and Hyper-V Installation, Configuration, and Troubleshooting (servers, OS, etc.) Microsoft Active Directory (Trusts, Group Policy, Login Scripts) Microsoft Exchange Setup, Configuration, and Troubleshooting Microsoft SQL Server Setup and Troubleshooting Microsoft RDP Server Setup and Troubleshooting Microsoft 365 Setup, Migration,…
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