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IT Senior Project Engineer (Managed Services)
IT Senior Project Engineer (Managed Services) Responsibilities: Be the go-to person for network support agreements. Design and deploy network infrastructures (OSI Layers 1-3 and beyond). Install, manage, and troubleshoot network equipment and devices (SonicWall, HP/Cisco, etc.). Maintain backup and recovery procedures for network systems. Provide advanced support and professional services for cloud-based solutions like Microsoft…
November 19, 2024
Senior System Administrator / Projects Engineer (MSP)
Senior System Administrator / Projects Engineer (MSP) Responsibilities: Lead Azure migration projects end-to-end for a variety of clients, including planning, analysis, design, implementation, and support. Responsible for designing, implementing, and configuring new network infrastructures from the ground up, ensuring optimal performance, security, and scalability Follow technical best practices and provide subject matter expertise for project…
IT Project Engineer (Managed Services)
IT Project Engineer (Managed Services) Responsibilities: Design, implement, and maintain complex network and system infrastructures for clients. Manage and troubleshoot network configurations, including firewalls, routers, switches, and VPNs. Lead M365 email migrations Advanced experience with troubleshooting, management, and deployment of Fortinet and Cisco Meraki Provide advanced support for Windows Server, virtual environments (VMware and Hyper-V),…
IT Senior System Administrator (Partial WFH)
IT Senior System Administrator (Partial WFH) Responsibilities: Ability to independently upgrade/configure complex deployments and/or migration of legacy and modern Microsoft server products and platforms. Plans and executes software upgrades and migration activity. Develop transition plans to bridge current and planned infrastructure and integration requirements, including pre and post migration test and validations. Support and maintain…
IT Project Manager (MSP)
IT Project Manager (MSP) Primary Responsibilities: Developing project plans, goals, and budgets; identifying resources needed. Assembling and coordinating project team members; assigning individual responsibilities. Work with the technical team to brainstorm new processes for technical projects. Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. Organizing and…
IT Senior System Administrator / Team Lead (MSP)
IT Senior System Administrator / Team Lead (MSP) Technical Knowledge: Microsoft Windows Server OS (2016/2019/2022) VMware and Hyper-V Installation, Configuration, and Troubleshooting (servers, OS, etc.) Microsoft Active Directory (Trusts, Group Policy, Login Scripts) Microsoft Exchange Setup, Configuration, and Troubleshooting Microsoft SQL Server Setup and Troubleshooting Microsoft RDP Server Setup and Troubleshooting Microsoft 365 Setup, Migration,…
Senior System Administrator (ConnectWise)
Senior System Administrator (ConnectWise) Responsibilities: Lead client consultations with C-level executives to scope and design IT solutions that align with business goals, including physical and virtual network architecture and cloud migrations Design, implement, and manage LAN/WAN networks, including configuration and deployment of routers, switches, firewalls, and wireless solutions Architect and support both on-premises and cloud-based…
Junior System Administrator / Helpdesk Technician Level 2 (MSP)
Junior System Administrator / Helpdesk Technician Level 2 (MSP) Technical Experience: Windows 2012, 2016 & 2019 and 2022 Server roles Administer, manage, support and maintain Windows Desktops, Microsoft 365, and Azure Supporting VMware and Hyper-V environments Knowledge of Active Directory GPO support, and domain administration. Networking, Cisco, SonicWall, Network Security ConnectWise or similar MSP tools…
IT Help Desk Technician Level 2 (Managed Services)
IT Help Desk Technician Level 2 (Managed Services) Requirements: Strong experience with management of MS365 environments including email, Azure Entra ID, and Intune Strong knowledge of Windows 10/11 including baseline security policies. Supporting Windows-based servers (2012r2 – 2022). Familiarity with RMM and remote assistance tools (e.g. ConnectWise) Experience troubleshooting issues related to Windows AD, DNS…
Service Desk Technician Tier 2 (MSP)
Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using ConnectWise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware Have…
IT Support Technician Level 1.5 (MSP)
IT Support Technician Level 1.5 (MSP) Key Responsibilities: Handle Level 1 and some Level 2 support requests, including troubleshooting desktops, laptops, mobile devices, and printers. Support client environments using Windows OS, M365, and common MSP platforms (ConnectWise, Autotask, Ninja, etc). Resolve connectivity issues with Active Directory, DNS, DHCP, and other common networking protocols. Assist with…
System Administrator (IT Managed Services)
System Administrator (IT Managed Services) Responsibilities: Support end-users in a help desk and on-site environment resolving hardware/software issues Field in-bound helpdesk calls over the phone or on client sites (when needed) Troubleshoot network devices, printers, and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests Configure servers and…
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Office 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
November 18, 2024
System Support Engineer – Managed Services
System Support Engineer – Managed Services Responsibilities: Work with Kaseya (BMS) ticketing system and (VSA) remote monitoring tool s Answering customer calls and resolving technical issues remotely via phone and email. Resolve assigned customer technical issues either remotely or onsite if needed. Proficiency in Windows 10 and MAC. Must be able to diagnose and resolve…
November 14, 2024
IT Help Desk Technician Tier 2 (MSP)
IT Help Desk Technician Tier 2 (MSP) Essential Duties and Responsibilities: Monitor and respond quickly and effectively to requests received through the IT Service Desk Field incoming requests to the Service Desk to ensure courteous, timely and effective Resolution of end user issues. Monitor Service Desk for tickets assigned to the queue and process first-in…
Service Desk Engineer (MSP/ConnectWise)
Service Desk Engineer (MSP/ConnectWise) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 1 and 2 issues Knowledge of Hyper-V and VMware Solid understanding of and ability to configure TCP/IP…
IT System Administrator
IT System Administrator Required Skills: Ability to migrate servers and perform M365 migrations Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. The configuration, management, and troubleshooting of firewalls,…
IT Project Engineer (Managed Services)
IT Project Engineer (Managed Services) Knowledge and Responsibilities: Offer expert support for Windows Server, including Active Directory, DHCP, DNS, and system deployment. Skilled in using Co-pilot, SentinelOne, Intune, M365, Azure, and SharePoint. Advanced knowledge of Windows Server, versions 2012R2 through 2022. Advanced knowledge of M365 and Azure. Design, implement, and support IT solutions. Intermediate to…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Technical Requirements: Ability to handle and resolve escalated network and server support issues independently and with minimal supervision Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Windows Server Troubleshooting and deploying Windows 2012-2022 M365 administration and migrations Active Directory and Group Policy creation VMware and/or…
System Administrator Level 2 (Managed Services)
System Administrator Level 2 (Managed Services) Skills and Experience: 5 plus years of experience in network / IT systems and troubleshooting steps Experience with escalated helpdesk/desktop support Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams Experience with Windows Server, Active Directory Management, Group Policy, Etc. A general understanding of TCPIP, DNS, DHCP, and RADIUS…
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