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Senior System Administrator (MSP/Azure)
Senior System Administrator (MSP/Azure) Responsibilities: Lead the implementation and build-out of comprehensive support services for Microsoft-related technologies, including but not limited to Microsoft 365, Teams, Azure, SharePoint, Windows Server, and SQL. Drive the design and implementation of support services for virtualization technologies such as VMware and Microsoft platforms. Take charge of IT support issues related…
November 7, 2024
System Administrator – Tier 2 (MSP)
System Administrator – Tier 2 (MSP) Requirements: Experience with Windows 2012, 2016, 2019, and 2022 Server roles Onsite installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Experience with Microsoft 365 Administration & Migrations Experience Azure (Entra ID, Intune, and VMs are a plus) Thorough understanding of…
Service Desk Technician (MSP/ConnectWise)
Service Desk Technician (MSP/ConnectWise) Responsibilities: Promptly acknowledges incoming emails and tickets. Answers incoming calls and replies to any voicemails. Determines severity and priority of the problem and either works with the client to resolve the problem or escalates the issue to other team members. Effectively communicates the status and state of various ticket queues. Set…
IT Help Desk Technician (MSP/Windows)
IT Help Desk Technician (MSP/Windows) Key Responsibilities: Provide first-level technical support for Windows and Macintosh operating systems, troubleshoot domain environments, and maintain productivity software such as Microsoft Office Suite (Outlook, Word, Excel). Utilize Autotask and Datto RMM to log, categorize, and manage incidents reported by users, ensuring timely resolution or escalation to Level 2 or…
System Engineer “Jack of all Trades” – MSP Division
System Engineer “Jack of all Trades” – MSP Division Responsibilities: Configure and install various computer and Windows servers to meet the specific needs of our clients, including both physical and virtual environments. Plan, manage, and execute migrations from G-Suite to M365 or between M365 environments, ensuring smooth transitions with minimal downtime and data integrity. Design,…
November 4, 2024
System Engineer “Jack of All Trades”
System Engineer “Jack of All Trades” Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy working relationships…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
IT Field Engineer Tier 2 – MSP
IT Field Engineer Tier 2 – MSP Responsibilities: Provide expert technical support and guidance to clients in various environments. Manage, configure, and deploy Windows servers, including handling escalated tickets and setting up complex server environments. Perform on-site troubleshooting and repairs, including hardware fixes, delivery of peripherals, and other necessary adjustments when remote solutions are insufficient.…
Lead Systems Engineer – Managed Services
Lead Systems Engineer – Managed Services Responsibilities: Lead and guide the team in efforts to create an effective and seamless process designing, implementing, and maintaining complex systems solutions Provide expert-level solutions and top escalated support focusing on resolving complex issues related to networking, infrastructure, servers, cloud environments Assist in the design, implementation, and management of…
Senior Service Desk Analyst (MSP)
Senior Service Desk Analyst (MSP) Responsibilities: Act as the primary contact for user support via telephone, email, and in-person interactions Provide remote and collaborative support to clients for issue resolution. Evaluate, prioritize, and troubleshoot requests related to networks, devices, software, and peripherals Ensure precise ticket tracking and comprehensive system documentation. Independently resolve service tickets, showcasing…
November 3, 2024
IT System Administrator Tier II (MSP)
IT System Administrator Tier II (MSP) Key Responsibilities: Provide exceptional customer service, maintaining professionalism and respect in all interactions. Respond quickly and effectively to client inquiries and technical issues. Communicate clearly with both technical and non-technical users. Proactively troubleshoot and resolve problems, documenting all cases for future reference. Work with a diverse range of technologies,…
November 1, 2024
IT Support Specialist Tier 1.5 ( MSP)
Why Choose Us? At our company, we believe that great IT professionals deserve an environment where they can flourish. Here’s what sets us apart: Dynamic Growth: Experience the excitement of being part of a company that’s rapidly expanding, offering you plenty of opportunities for career advancement. Hands-On Experience: Start with end-user support on our service…
October 31, 2024
IT Service Desk Analyst (Tier 2) – MSP
IT Service Desk Analyst (Tier 2) – MSP Requirements: 2+ Years of MSP experience REQUIRED Experience with ConnectWise Automate/Manage a plus! Experience with Cloud technologies (Azure/AWS) Experience with Virtualization technologies (VMware ESX or ESXi) Experience with Windows Server 2016+ Exchange 2016+, Office 365 Experience with administrating Microsoft Active Directory and Group Policy IT Service Desk Analyst…
IT Support Specialist Tier II (Partial Remote) – MSP
IT Support Specialist Tier II (Partial Remote) – MSP Responsibilities: Mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, printers, and workstations. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance Provide support for Microsoft server technologies including Windows Server, Active Directory,…
IT System Administrator Tier 2 (MSP)
IT System Administrator Tier 2 (MSP) Key Responsibilities: Provide remote support and answer support calls Troubleshoot desktop and network issues Install operating systems, software, and updates Remove viruses and install antivirus software Communicate issues to the engineering team Collaborate with Senior Engineers on troubleshooting tasks IT System Administrator Tier 2 (MSP) Qualifications: Relevant IT experience…
Tier 2 IT Support Specialist – MSP
Tier 2 IT Support Specialist – MSP Key Responsibilities: Administer Windows Servers, O365, Ubiquiti/Unifi, and desktop operating systems across various customer platforms. Participate in projects and deployments, dedicating up to 30% of your time to hands-on initiatives. Monitor and troubleshoot client backups to ensure data integrity. Provide diagnostics and support for workstations and peripherals. Escalate…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
IT Support Specialist Tier 2 (MSP)
IT Support Specialist Tier 2 (MSP) Responsibilities: Administer Windows Servers, O365, Azure AD, and desktop operating systems across various client platforms. Participate in projects and deployments, dedicating up to 30% of your time to these initiatives. Monitor and troubleshoot client backups to ensure data integrity. Provide diagnostics and support for workstations and peripherals. Escalate customer…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr System Administrators,…
IT System Administrator (MSP/Partial WFH)
IT System Administrator (MSP/Partial WFH) Requirements: Previous MSP experience is required Proven experience as a System Administrator, Network Administrator, or similar role Strong understanding of operating systems (Windows) and server environments up to version 2022 Proficiency in virtualization technologies (VMware, Hyper-V) Experience with network security protocols, firewalls (e.g., SonicWALL, Fortinet, Meraki) and intrusion detection systems…
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