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Technical Account Manager (MSP/ConnectWise)
Technical Account Manager (MSP/ConnectWise) Key Responsibilities: Conduct regular technology alignment reviews for clients, assessing systems, security, and compliance with industry best practices. Develop technology strategies and recommendations based on findings from assessments. Collaborate with vCIOs and other client-facing teams to ensure strategic IT decisions align with business goals. Help to prepare and deliver presentations for…
March 4, 2025
Service Delivery Manager
Service Delivery Manager Key Responsibilities Oversee daily IT service operations and ensure efficient ticket resolution. Lead and mentor the service team to maintain high performance. Develop and enforce service delivery best practices and compliance standards. Build strong client relationships and ensure top-tier customer satisfaction. Optimize IT service processes and implement automation for efficiency. Service Delivery…
Project Manager (MSP)
Project Manager (MSP) Key Responsibilities Oversee internal operational projects, system migrations, and client technology roadmaps. Serve as the primary point of contact for project execution, ensuring client satisfaction. Coordinate cross-functional teams to deliver smooth project and service implementations. Track key performance indicators (KPIs) to drive continuous improvement. Successfully onboard new clients and oversee IT project…
Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities: Generate Daily, Weekly, and Monthly Reports for Help Desk and Phone System. Generate On-Demand Client Health and Asset Reports. Review Service Tickets to ensure all tickets are assigned to a technician. Ensure all tickets meet SLA and are updated every 24 hours. Review priority tickets and ensure proper internal escalations…
Account Executive (MSP Sales)
Account Executive (MSP Sales) Key Responsibilities: Develop and execute strategic sales plans to meet revenue targets. Identify, qualify, and close new business opportunities through prospecting and networking. Deliver consultative sales presentations that showcase the value of managed IT services. Collaborate with internal teams to design tailored solutions for clients. Negotiate contracts and manage the full…
IT Senior System Administrator (MSP Team)
IT Senior System Administrator (MSP Team) Required Skills: Strong experience in Windows System Administration and SMB Network Administration Strong experience managing Microsoft 365 Strong experience managing Azure Experience with virtual technologies such as VMware ESX, or Hyper-V Strong understanding of base concepts and protocols such as TCP, NAT, ARP, DHCP, DNS, Active Directory, VLAN, VPN…
Senior System Administrator (MSP/Projects)
Senior System Administrator (MSP/Projects) Key Responsibilities: Provide advanced support and lead projects for Microsoft 365, Active Directory, networking, servers, and workstations. Resolve level 3 issues Deploy and maintain firewalls, switches, and network infrastructure. Implement and support Hyper-V hosts and Intune solutions. Ensure timely issue resolution and maintain high customer satisfaction. Senior System Administrator (MSP/Projects) Qualifications:…
IT Project Manager – Managed Service Provider
Key Responsibilities Oversee IT projects, including client onboarding, system migrations, and technology upgrades. Develop and execute project plans to meet client needs and business objectives. Serve as the primary point of contact for clients, providing regular project updates and fostering engagement. Collaborate with cross-functional teams to ensure successful project delivery and service alignment. Track and report on project progress using KPIs to…
February 28, 2025
IT Senior System Administrator (MSP/Projects Team)
IT Senior System Administrator (MSP/Projects Team) Required Experience: Previous MSP experience required Experience in consulting, ability to work well in multiple client settings. Provide end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations, and identity and access management. Knowledge of cloud-based technologies such as Microsoft Azure and…
February 21, 2025
IT Support Technician Level 1.5 (MSP)
IT Support Technician Level 1.5 (MSP) Key Responsibilities: Handle Level 1 and some Level 2 support requests, including troubleshooting desktops, laptops, mobile devices, and printers. Support client environments using Windows OS, M365, and common MSP platforms (ConnectWise, Autotask, Ninja, etc). Resolve connectivity issues with Active Directory, DNS, DHCP, and other common networking protocols. Assist with…
MSP Sales & Business Development Manager
MSP Sales & Business Development ManagerLocation: Dallas, TXCompensation: $70,000 – $85,000 Base + Uncapped Commission Why Join Us? Hybrid Work Setup: 60% on-site (meeting clients, closing deals), 40% remote. Uncapped Commission Structure: 10% of the first month’s MRR (not total contract value). 4% commission on upsells/additional projects. Additional incentives as you grow with the team!…
System Engineer- MSP
What You’ll Do: Act as the highest-level escalation for technical support issues Mentor and coach Tier 1 engineers, helping them improve troubleshooting skills Troubleshoot and resolve network, virtualization, and infrastructure issues Perform proactive and reactive Incident Response to system and service anomalies Work on IT projects, including system upgrades, migrations, and network configurations Identify opportunities for automation…
Networking Engineer/ System Administrator (MSP)
Networking Engineer/ System Administrator (MSP) Responsibilities: This position is a 80/20 split between projects and support. The project side of the house would include installing/configuring networking devices (Fortinet, Meraki, Unify), troubleshooting, heatmapping, providing post support and some security. A lot of their projects are full replacements or moving a network. This is a unique opportunity…
February 20, 2025
Senior System Administrator – Managed Services (Hybrid WFH)
Senior System Administrator – Managed Services (Hybrid WFH) Responsibilities: Configure and implement cloud solutions based around Azure and InTune. Diagnoses and correlates complex problems, identifies root causes, and develops remediation strategies Microsoft Active Directory Microsoft 365 Email Solution Windows 10/11 endpoint operating system, joined to domain or Azure Entra ID Traditional File/Print services Senior System…
February 13, 2025
Service Delivery Manager (MSP/ConnectWise)
Service Delivery Manager (MSP/ConnectWise) Technical Skills: Solid understanding of IT infrastructure, networking, and security Proficient in ITSM tools (ConnectWise) Familiar with cloud services (Azure), virtualization (Hyper-V, VMware) Knowledge of Backups, VDR, VoIP, Microsoft, Dell, and ConnectWise Service Delivery Manager (MSP/ConnectWise) Leadership Skills: Proven ability to lead and develop a team of IT professionals Strong problem-solving…
February 11, 2025
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
February 7, 2025
Help Desk Technician Tier 2 (MSP)
Help Desk Technician Tier 2 (MSP) Responsibilities: Technical issues involving Microsoft’s core business applications and operating systems. Support of disaster recovery solutions. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Monitor the remote monitoring and management system alerts…
IT System Administrator (MSP)
IT System Administrator (MSP) What You’ll Do: Provide support for Mac, PC, and smartphone issues, as well as network, server, and virtual environment troubleshooting—via phone, email, and in-person. Assist colleagues with complex challenges requiring expert problem-solving. Handle onsite support as needed. Set up and configure new Macs, PCs, and smartphones, including software installations and upgrades.…
February 6, 2025
IT Support Specialist Tier II – MSP (Partial Remote)
IT Support Specialist Tier II – MSP (Partial Remote) Location: Partial Remote (Based in NJ with occasional travel to Secaucus, NJ) Salary Range: $75,000-$85,000 (based on experience) What You’ll Do: Provide remote and onsite support for desktops, networks, and servers. Troubleshoot IT issues and escalate complex problems as needed. Install, configure, and maintain operating systems,…
IT Helpdesk Support Tier 1.5 – MSP
IT Helpdesk Support Tier 1.5 – MSP Required Experience: 1+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 1+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 1+ years experience with ConnectWise preferred IT Helpdesk Support Tier…
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