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IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
October 30, 2024
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
Service Desk Coordinator / Dispatcher (MSP)
Service Desk Coordinator / Dispatcher (MSP) Responsibilities: Ticket Management: Assign and update service ticket priority levels in line with company standards and client feedback using Autotask. Client and Team Coordination: Collaborate with clients, support staff, and management to prevent scheduling conflicts, ensuring smooth service delivery. Scheduling and Resource Allocation: Monitor the availability and location of…
Service Delivery Manager (Managed Services)
Service Delivery Manager (Managed Services) Key Responsibilities: Manage the service desk team and oversee daily operations. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming service tickets and delegate tasks to the appropriate team members. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication…
IT Helpdesk Technician Tier 2 (MSP)
IT Helpdesk Technician Tier 2 (MSP) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT…
October 29, 2024
IT System Administrator Tier II – MSP
IT System Administrator Tier II – MSP Desired Experience: 3+ years of hands-on experience with Windows Servers, M365, and Azure CRUCIAL: 1+ YEAR EXPERIENCE IN A MANAGED SERVICE PROVIDER ENVIRONMENT Proven expertise in administering Active Directory and managing Group Policies A knack for delivering exceptional customer service and troubleshooting with finesse Bonus points if you have…
October 20, 2024
System Administrator (Managed Services Provider)
System Administrator (Managed Services Provider) Requirements: Mid to advanced knowledge in Windows server design and implementation, VMware, Hyper-V, SAN, and LAN/WAN routing and switching Hands on experience with designing, implementing and supporting past and current Windows server platforms: Server 2012, 2016, 2019, and 2022 Microsoft 365 administration and migration experience Experience with implementing routing and…
October 18, 2024
Mid-Level System and Network Administrator (MSP)
Mid-Level System and Network Administrator (MSP) Responsibilities: Support and maintain network infrastructure under the guidance of senior engineers. Assist with the design and deployment of network systems (OSI Layers 1-3). Install, manage, and troubleshoot network equipment and devices (Fortinet and Meraki). Help maintain backup and recovery procedures for network systems. Provide technical support for cloud-based…
System Administrator (Windows/MSP)
System Administrator (Windows/MSP) Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 administration and migrations Experience troubleshooting email-related issues Implementing client/server applications architecture Implementing network software and…
Senior System Administrator (Hybrid WFH)
Senior System Administrator (Hybrid WFH) Requirements: At least 1 year of previous MSP experience Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..). • Design, Implement and Support Microsoft Active Directory environments (2012-2022) on-premise and in the cloud. • Design, Implement and Support both AWS/Azure infrastructures. • Advanced Knowledge…
October 11, 2024
Senior System Administrator (Managed Services/Azure)
Senior System Administrator (Managed Services/Azure) Experience: Previous MSP experience required Experience in consulting, ability to work well in multiple client settings. Provide end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations, and identity and access management. Knowledge of cloud-based technologies such as Microsoft Azure and Microsoft 365…
System Administrator MSP – Hybrid WFH
System Administrator MSP – Hybrid WFH Responsibilities: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, Microsoft 365, and SharePoint, as well as virtualization technologies on VMware, Hyper-V, and Azure. Implement and support remote access solutions like VPN and Microsoft Intune.…
IT System Administrator (MSP/Azure)
IT System Administrator (MSP/Azure) Required Skills: Ability to migrate servers and perform M365 migrations Support Azure Entra ID, Intune, Virtual Desktops, and VMs Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL and Cisco shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS,…
October 9, 2024
Senior System Administrator (MSP/Windows)
Senior System Administrator (MSP/Windows) Qualifications: Previous Experience working for a MSP, CSP, or supporting multiple domains concurrently highly preferred Experience performing advanced troubleshooting and administration of servers, networks, and standard business application. Experience with Autotask and Datto RMM preferred. Experience managing IT projects. Experience building technical documents such as SOP’s, runbooks, and roadmaps Experience managing…
System Administrator (Managed Services)
System Administrator (Managed Services) Key Responsibilities & Technology: Troubleshoot and resolve Tier 2 service tickets to provide senior level technical IT support to local and remote clients. Perform hardware and software installations and updates. Cybersecurity best practices Network troubleshooting skills Active Directory and Azure Entra ID Microsoft Exchange and M365 Hands-on Configuration and troubleshooting switches,…
IT Support Technician Level 2 (Windows/Azure)
IT Support Technician Level 2 (Windows/Azure) Responsibilities: Provide Level 2 support for our clients, handling escalated technical issues related to Windows desktop environment, Windows Server, Active Directory, Group Policy, Domain Environments, basic networking principals, routers, modems, switches, M365 Administration, VMWare, Hyper-V, virtualization, Azure Entra ID, Intune, remote management tool, and ticketing system (ConnectWise or Autotask…
October 8, 2024
System Administrator (MSP/Azure)
System Administrator (MSP/Azure) Requirements: Experience working in an MSP Knowledge of Microsoft and Apple platforms Experience with Windows Server including 2016, 2019, & 2022 Management and Understanding of Active Directory Environments and Group Policies Fundamental understanding of Microsoft 365, Azure Entra ID, Intune, and AVD Experience with Azure Cloud environments on both administration and infrastructure…
IT Outside Salesperson (MSP)
IT Outside Salesperson (MSP) Responsibilities: Identify and develop new business opportunities by understanding client needs and offering appropriate IT services and solutions. Conduct thorough needs analysis and technical assessments to propose customized IT solutions. Present and demonstrate our IT services and products to potential clients. Develop and deliver compelling sales presentations and proposals. Build and…
October 1, 2024
Senior System Engineer
Why Work Here? Innovative Environment: Be part of a dynamic team that embraces new technologies and solutions. Career Growth: We prioritize professional development, offering education and certification assistance to help you advance your skills. Supportive Culture: Enjoy a collaborative atmosphere where your contributions are valued, and teamwork is essential. Key Responsibilities: Administer and support servers,…
IT Helpdesk Technician Tier 1.5 (MSP)
IT Helpdesk Technician Tier 1.5 (MSP) Technologies and Requirements: Administration and support of Windows Servers versions 2012 through 2022 Proficient in VMware ESXi and Hyper-V. Experience with Microsoft 365 and Azure Entra ID (Azure VMs preferred) Intermediate understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, and VLANs. Familiarity with basic firewall concepts and…
September 30, 2024
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