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IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr System Administrators,…
October 31, 2024
IT System Administrator (MSP/Partial WFH)
IT System Administrator (MSP/Partial WFH) Requirements: Previous MSP experience is required Proven experience as a System Administrator, Network Administrator, or similar role Strong understanding of operating systems (Windows) and server environments up to version 2022 Proficiency in virtualization technologies (VMware, Hyper-V) Experience with network security protocols, firewalls (e.g., SonicWALL, Fortinet, Meraki) and intrusion detection systems…
IT Help Desk Technician Tier 1.5 (MSP)
IT Help Desk Technician Tier 1.5 (MSP) Responsibilities: Technical issues involving Microsoft’s core business applications and operating systems. Support of disaster recovery solutions. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Monitor the remote monitoring and management system…
IT Service Desk Technician (ConnectWise)
IT Service Desk Technician (ConnectWise) Responsibilities: Promptly acknowledges incoming emails and tickets. Answers incoming calls and replies to any voicemails. Determines severity and priority of the problem and either works with the client to resolve the problem or escalates the issue to other team members. Effectively communicates the status and state of various ticket queues.…
Senior Support Engineer
Senior Support Engineer Responsibilities: Respond to incoming service requests via phone, web portal, and email, ensuring timely and effective resolution of end-user issues. Serve as an escalation point for Tier 1 staff and collaborate with Client Account Managers on sales and project management. Set up systems and provision for new hires. Prioritize incidents and service…
IT Senior Engineer (MSP)
IT Senior Engineer (MSP) Requirements: Strong experience with Cloud technologies (Azure) Expertise in Virtualization technologies (VMware) Support experience with Windows Server environments (Active Directory, Group Policy) Knowledge of firewall concepts, configuration, and troubleshooting (SonicWall) Experience managing and troubleshooting Exchange user accounts through Office 365 IT Glue administration and process automation skills preferred IT Senior Engineer…
October 30, 2024
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
Service Desk Coordinator / Dispatcher (MSP)
Service Desk Coordinator / Dispatcher (MSP) Responsibilities: Ticket Management: Assign and update service ticket priority levels in line with company standards and client feedback using Autotask. Client and Team Coordination: Collaborate with clients, support staff, and management to prevent scheduling conflicts, ensuring smooth service delivery. Scheduling and Resource Allocation: Monitor the availability and location of…
Service Delivery Manager (Managed Services)
Service Delivery Manager (Managed Services) Key Responsibilities: Manage the service desk team and oversee daily operations. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming service tickets and delegate tasks to the appropriate team members. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication…
IT Helpdesk Technician Tier 2 (MSP)
IT Helpdesk Technician Tier 2 (MSP) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT…
October 29, 2024
IT System Administrator Tier II – MSP
IT System Administrator Tier II – MSP Desired Experience: 3+ years of hands-on experience with Windows Servers, M365, and Azure CRUCIAL: 1+ YEAR EXPERIENCE IN A MANAGED SERVICE PROVIDER ENVIRONMENT Proven expertise in administering Active Directory and managing Group Policies A knack for delivering exceptional customer service and troubleshooting with finesse Bonus points if you have…
October 20, 2024
System Administrator (Managed Services Provider)
System Administrator (Managed Services Provider) Requirements: Mid to advanced knowledge in Windows server design and implementation, VMware, Hyper-V, SAN, and LAN/WAN routing and switching Hands on experience with designing, implementing and supporting past and current Windows server platforms: Server 2012, 2016, 2019, and 2022 Microsoft 365 administration and migration experience Experience with implementing routing and…
October 18, 2024
Mid-Level System and Network Administrator (MSP)
Mid-Level System and Network Administrator (MSP) Responsibilities: Support and maintain network infrastructure under the guidance of senior engineers. Assist with the design and deployment of network systems (OSI Layers 1-3). Install, manage, and troubleshoot network equipment and devices (Fortinet and Meraki). Help maintain backup and recovery procedures for network systems. Provide technical support for cloud-based…
System Administrator (Windows/MSP)
System Administrator (Windows/MSP) Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 administration and migrations Experience troubleshooting email-related issues Implementing client/server applications architecture Implementing network software and…
Senior System Administrator (Hybrid WFH)
Senior System Administrator (Hybrid WFH) Requirements: At least 1 year of previous MSP experience Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..). • Design, Implement and Support Microsoft Active Directory environments (2012-2022) on-premise and in the cloud. • Design, Implement and Support both AWS/Azure infrastructures. • Advanced Knowledge…
October 11, 2024
Senior System Administrator (Managed Services/Azure)
Senior System Administrator (Managed Services/Azure) Experience: Previous MSP experience required Experience in consulting, ability to work well in multiple client settings. Provide end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations, and identity and access management. Knowledge of cloud-based technologies such as Microsoft Azure and Microsoft 365…
System Administrator MSP – Hybrid WFH
System Administrator MSP – Hybrid WFH Responsibilities: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, Microsoft 365, and SharePoint, as well as virtualization technologies on VMware, Hyper-V, and Azure. Implement and support remote access solutions like VPN and Microsoft Intune.…
IT System Administrator (MSP/Azure)
IT System Administrator (MSP/Azure) Required Skills: Ability to migrate servers and perform M365 migrations Support Azure Entra ID, Intune, Virtual Desktops, and VMs Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL and Cisco shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS,…
October 9, 2024
Senior System Administrator (MSP/Windows)
Senior System Administrator (MSP/Windows) Qualifications: Previous Experience working for a MSP, CSP, or supporting multiple domains concurrently highly preferred Experience performing advanced troubleshooting and administration of servers, networks, and standard business application. Experience with Autotask and Datto RMM preferred. Experience managing IT projects. Experience building technical documents such as SOP’s, runbooks, and roadmaps Experience managing…
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