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Technical Account Manager (Managed Services Provider)
Technical Account Manager (Managed Services) & Advocate: Develop relationships with key client contacts (senior partners, managers and executives) as their trusted advisor through regularly scheduled meetings (conference calls and onsite). Act as the client advocate and liaison to all other departments, as well as other vendors who provide services to clients. Be patient, calm and…
January 16, 2025
IT Senior System Administrator (MSP/Hybrid WFH)
IT Senior System Administrator (MSP/Hybrid WFH) Requirements: At least 1 year of previous MSP experience Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..). Design, Implement and Support Microsoft Active Directory environments (2012-2022) on-premise and in the cloud. Design, Implement and Support both AWS/Azure infrastructures. Advanced Knowledge & Experience…
System Administrator – Team Lead (MSP)
System Administrator – Team Lead (MSP) Responsibilities: Guide, train, and mentor Service Desk Technicians on ticket resolution, technical growth, and best practices. Develop and implement KPIs, SLAs, and SOPs to streamline service delivery and improve client satisfaction. Handle high-level escalations and ensure timely resolution of complex technical issues. Manage and maintain AD/GPO, Microsoft Cloud solutions,…
Senior System Engineer (MSP) – PARTIAL Remote
Senior System Engineer (MSP) – PARTIAL Remote Requirements: Advanced in Microsoft Azure / Intune configuration and administration Expert in Microsoft 365 and Exchange Expert in Microsoft Windows (server and desktop) Expert in Networking connectivity & related equipment including routers, managed switches, VLANs, WLANs, NAT, etc. Expert in SonicWALL firewalls Expert in Virtualization (Citrix/Microsoft/VMWare) configuration and…
IT Project Manager (MSP)
IT Project Manager (MSP) Primary Responsibilities: Developing project plans, goals, and budgets; identifying resources needed. Assembling and coordinating project team members; assigning individual responsibilities. Work with the technical team to brainstorm new processes for technical projects. Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. Organizing and…
January 14, 2025
System Administrator Tier 2 (MSP/ConnectWise)
System Administrator Tier 2 (MSP/ConnectWise) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier 2 (MSP/ConnectWise) Requirements: Strong experience with management…
January 13, 2025
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II – MSP Location: Lake Dallas, TX Salary: $60,000 – $70,000 Key Responsibilities Provide Tier II support, troubleshooting escalated technical issues. Configure and install computer systems and Windows servers. Perform M365 and Azure migrations, including Intune and MDM deployments. Support virtualization projects using Hyper-V and VMware. Maintain and upgrade customer networks,…
January 10, 2025
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Key Responsibilities: Supervise, mentor, and develop a team of help desk technicians. Assign tasks, monitor progress, and ensure timely resolution of support tickets. Foster a positive and collaborative work environment. Oversee the help desk’s daily operations, including incident and problem management. Maintain and improve SLA compliance, ensuring top-tier support for…
January 9, 2025
IT Service Desk Technician Level 2 (MSP/Azure)
IT Service Desk Technician Level 2 (MSP/Azure) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer teams to address…
System Administrator – Managed Services (Hybrid WFH)
System Administrator – Managed Services (Hybrid WFH) Key Responsibilities: Provide Tier 2/2.5 support for Microsoft environments, including Azure, Office 365, and Windows Server. Troubleshoot and resolve escalated issues for desktops, workstations, and user software. Manage and configure SonicWALL firewalls, VPNs, and networking equipment. Document and track issues using MSP tools such as ConnectWise, Ninja RMM,…
IT System Administrator
IT System Administrator Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 administration and migrations Experience troubleshooting email-related issues Implementing network software and hardware upgrades (Cisco Meraki;…
Senior System Administrator (MSP Projects Team)
Senior System Administrator (MSP Projects Team) Responsibilities: Configure and implement cloud solutions based around Azure and InTune. Diagnoses and correlates complex problems, identifies root causes, and develops remediation strategies Microsoft Active Directory Microsoft 365 Email Solution Windows 10/11 endpoint operating system, joined to domain or Microsoft Entra ID Traditional File/Print services Senior System Administrator (MSP…
IT Service Desk Technician Tier 1.5 (MSP)
IT Service Desk Technician Tier 1.5 (MSP) Responsibilities: Provide first-line technical support to end-users via phone, email, or in-person. Assist users in resolving hardware and software issues promptly and effectively. Guide users through step-by-step solutions and document issue resolutions. Hardware and Software Troubleshooting: Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.…
System Administrator (ConnectWise/Windows)
System Administrator (ConnectWise/Windows) Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 and G-Suite Experience troubleshooting email-related issues Implementing client/server applications architecture on a team Implementing network…
Help Desk Manager – MSP (Hands On)
Help Desk Manager – MSP (Hands On) Primary Job Functions: Identify areas within our support model and roll out operational procedures and technologies that increase efficiency and scale service delivery model Manage, mentor, train, lead and further build out our 15–person Helpdesk team. Function as a technical hands–on escalation engineer for 15–person Helpdesk. This person…
IT Service Delivery Manager
IT Service Delivery Manager Key Responsibilities and Requirements : 5+ years of experience in IT Service Delivery At least 1 year of IT Management experience within a MSP Act as the primary point of contact for service-related matters, building strong, trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communication to ensure…
System Administrator Tier 2 (MSP/ConnectWise)
System Administrator Tier 2 (MSP/ConnectWise) Responsibilities: Day-to-day M365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier 2 (MSP/ConnectWise) Requirements: Strong experience with management…
January 6, 2025
IT System Administrator Tier 2
IT System Administrator Tier 2 Technical Skills: Windows desktop support Microsoft Windows Server 2012, 2016, 2019, & 2022 administration and configuration Networking configuration, management, and troubleshooting Comprehensive knowledge of Office/Microsoft 365 configuration, management, and troubleshooting Firewall /VPN configuration and troubleshooting Azure Entra ID and Intune support LAN/WAN networks IT System Administrator Tier 2 Benefits: Health,…
System Administrator (Managed Services)
System Administrator (Managed Services) Experience and Technologies: Windows Server versions 2012/2016/2019/2022 Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN M365 administrations and migrations VMware and Hyper-V implementations and upgrades Azure or AWS administration SonicWALL or Meraki firewall configuration Familiarity with ConnectWise, Datto RMM, ITGlue, or similar products System Administrator (Managed Services) Benefits: Health, Dental, and…
System Administrator Tier 2.5 (MSP)
System Administrator Tier 2.5 (MSP) Responsibilities: Based on the size and/or type of project, you may be in a lead role working with junior resource(s) or working with a more senior Project Engineer. Work with Project Design Desk resource(s) and other Project Engineer(s) to review and validate prospective Project scope based on the “Working Knowledge”…
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