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Help Desk Technician / Field Engineer (MSP)
Help Desk Technician / Field Engineer (MSP) Job Responsibilities: Troubleshooting and resolving desktop issues. Provide “boots on the ground” for remote Service and Project Engineers… this will be an opportunity to learn more about IT! Assist with final data migration of configured computers and position workstations, including computer setup, peripheral setup and cable management Personable,…
September 30, 2024
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Primary Responsibilities: Team Leadership: Supervise, train, and evaluate the help desk team. Assign tasks, establish performance metrics, and guide team operations. Operational Excellence: Manage day-to-day handling of service requests, ensuring efficient logging, adequate information gathering, accurate prioritization, and resolution within SLAs. Monitor and balance team workloads. Support & Escalation: Guarantee…
Lead Service Desk Technician (Managed Services)
Lead Service Desk Technician (Managed Services) Team Management: Monitor unassigned tickets and ensure team members are assigning them as needed. Create and maintain schedules to ensure phone coverage from 6 am to 6 pm. Manage the after-hours on-call rotation schedule for Service Desk technicians. Ensure technicians are confirmed for their shifts and after-hours support. Provide…
Service Desk Technician Level 2 (MSP)
Service Desk Technician Level 2 (MSP) Key Responsibilities: Provide advanced technical support and troubleshooting for clients’ IT systems and applications. Proactively monitor and maintain clients’ IT infrastructure to ensure high availability and performance. Collaborate with the team to implement new IT solutions and technologies for clients. Support onboarding of new Junior technicians. Document all support…
IT Help Desk Technician Tier 2 (MSP/ConnectWise)
IT Help Desk Technician Tier 2 (MSP/ConnectWise) Responsibilities: Provide second-level technical support for issues escalated from Level 1, ensuring timely and efficient problem resolution. Troubleshoot software, hardware, and network issues, including but not limited to operating systems, business applications, printing systems, and email. Perform detailed analysis of complex technical problems, offering long-term solutions when possible.…
System Engineer – Managed Services (Hybrid WFH)
System Engineer – Managed Services (Hybrid WFH) Qualifications and Experience: Experienced in Managed Services (MSP); excellent knowledge with best practices in keeping IT systems efficient Deployment and administration of Microsoft 365 (M365) environments. Proven success migrating business email to M365 Optimizing network (all components: network gear, servers, desktops, and the like) software and hardware Building…
IT Help Desk Engineer Level 2 – MSP
IT Help Desk Engineer Level 2 – MSP Requirements: Windows Server 2012/2016/2019/2022 VMWare or Hyper-V Hypervisors Active Directory and Group Policy Management Microsoft Azure Entra ID (Intune is a plus) Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Firewall, Spam Filtering, AV, and other security tool management Install, Configure and…
IT Help Desk Engineer Level 2 – MSP (Hybrid WFH)
IT Help Desk Engineer Level 2 – MSP (Hybrid WFH) Requirements: Windows Server 2012/2016/2019/2022 VMWare or Hyper-V Hypervisors Active Directory and Group Policy Management Microsoft Azure Entra ID (Intune is a plus) Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Firewall, Spam Filtering, AV, and other security tool management Install,…
September 27, 2024
IT Help Desk Engineer Level 2 (MSP)
IT Help Desk Engineer Level 2 (MSP) Requirements: Windows Server 2012/2016/2019/2022 VMWare or Hyper-V Hypervisors Active Directory and Group Policy Management Microsoft Azure Entra ID (Intune is a plus) Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Firewall, Spam Filtering, AV, and other security tool management Install, Configure and Troubleshoot…
IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. You can use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience…
IT System Administrator (MSP/Azure)
IT System Administrator (MSP/Azure) Required Skills: Ability to migrate servers and perform M365 migrations Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. The configuration, management, and troubleshooting of…
System Engineer / IT Consultant (MSP)
System Engineer / IT Consultant (MSP) Role and Responsibilities: Perform regular onsite and remote services in support of your assigned clients: -Check server/network health -Monitor tools/application health -Check logs & maintains backups -Perform restoration tests -Provide L3 technical support & resolve escalated user issues that reactive support team is unable to address -Develop relationships with…
IT Help Desk Technician Tier 2 (MSP)
IT Help Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience is a must Provide tier two support to end users remotely or on customer site Work on escalated tickets to find timely resolutions to complex customer issues Experience with provisioning, administering, and troubleshooting various components of Microsoft 365 including but not limited…
IT Service Desk Technician Level 2 (MSP)
IT Service Desk Technician Level 2 (MSP) Day to Day: Help people having problems with their Mac, PC, or smartphone, network, server, or virtual environment – on the phone, by email, and in person. Help coworkers our with challenges that require some extra brains Be available to help with issues onsite Setup new Macs, PCs,…
Senior System Administrator (MSP/ConnectWise)
Senior System Administrator (MSP/ConnectWise) Responsibilities: Configure and install various computer and Windows servers Lead M365 migrations and advanced administration Hyper-V/VMware migrations and setups Deploying and configuring Meraki switches, wireless, and routers Design, configure, maintain and upgrade corporate customer networks and in-house server Implement and design Azure solutions Senior System Administrator (MSP/ConnectWise) Benefits: Health, Dental, and…
System Administrator – MSP (Hybrid WFH)
System Administrator – MSP (Hybrid WFH) Position Responsibilities: Take a lead role as the technical expert for all infrastructure-related outages, failures, and problems. Perform proactive and reactive Incident Response as a result of system or service anomalies. Provide top-notch technical support in your areas of subject matter expertise (network, virtualization). Monitor and work with various…
IT Service Coordinator (MSP/ConnectWise)
IT Service Coordinator (MSP/ConnectWise) Essential Duties and Responsibilities: A point of contact to the customer for all types of service requests. Pre-process service requests as they arrive through a phone call, email, manual entry, or direct customer input. Schedule internal and field technical resources via the ticketing system. Monitor resource schedules to ensure prompt time entry…
IT System Engineer – Hybrid WFH (MSP)
IT System Engineer – Hybrid WFH (MSP) Experience and Technologies: Experienced in Managed Services (MSP); excellent knowledge with best practices in keeping IT systems efficient – minimum of 1 year managed services experience Deployment and administration of Microsoft 365 (M365) environments. Proven success migrating business email to M365 Optimizing network (all components: network gear, servers,…
Help Desk Technician (MSP)
Help Desk Technician (MSP) Key Responsibilities: Coordinate dispatching resources 15% of the time, while providing 85% hands-on helpdesk support. Diagnose and resolve technical issues (Tier 1/1.5 level) quickly and efficiently. Provide exceptional customer service and communication. Manage and support Windows Server (2008-2022), AD user account management, and basic network troubleshooting. Assist with firewall configurations and…
System Engineer
What You’ll Do: Act as the highest-level escalation for technical support issues Mentor and coach Tier 1 engineers, helping them improve troubleshooting skills Troubleshoot and resolve network, virtualization, and infrastructure issues Perform proactive and reactive Incident Response to system and service anomalies Work on IT projects, including system upgrades, migrations, and network configurations Identify opportunities for automation…
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