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IT Service Desk Technician Level 2 (MSP)
IT Service Desk Technician Level 2 (MSP) Responsibilities: Troubleshoot and handle escalated Tier 1 service tickets as needed. Support Microsoft applications, operating systems, and Office suite. Provide remote assistance for hardware, software, and SaaS issues. Manage and troubleshoot end-user mobile devices. Monitor and resolve tickets promptly with team collaboration. Onboard new users with hardware, software,…
December 3, 2024
System Engineer (Managed Services)
System Engineer (Managed Services) Responsibilities: Provide technical guidance and expertise to the team and clients, fostering team technical expertise. Effectively communicate complex technical decisions to clients in a clear and understandable manner. Lead architecture and design creation for projects, and drive the execution of technical task breakdown and estimation. Execute all stages of IT projects,…
November 27, 2024
IT Support Engineer Level 2 (MSP/ConnectWise)
IT Support Engineer Level 2 (MSP/ConnectWise) Technology & Responsibilities: Serve as an escalation point on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365, and Azure Troubleshoot workstation software and hardware Perform hardware upgrades and swaps Support the back…
IT Senior System Administrator (Local WFH)
IT Senior System Administrator (Local WFH) Responsibilities: Support services for Microsoft related technologies: Microsoft 365, Teams, Azure, SharePoint, Windows Server, SQL etc. Support services for virtualization technologies: VMware, Citrix, and Microsoft IT Support relating to issues with the internal systems and network infrastructure. Technical services and support at the network level: WAN and LAN connectivity,…
Senior Escalation Engineer Level 3 (MSP)
Senior Escalation Engineer Level 3 (MSP) Position Responsibilities: Take a lead role as the technical expert for all infrastructure-related outages, failures, and problems. Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis. Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation. Advocate…
System Administrator Tier 2 (MSP) – LOCAL Work from Home
What You’ll Do: Provide escalated support to clients with diverse IT environments. Administer, configure, and design Windows Server-based environments. Install, configure, and migrate Microsoft 365, Azure, and G-Suite solutions. Manage and upgrade corporate customer networks, including routers, switches, firewalls, and servers. Collaborate on impactful projects, like server migrations and virtualization setups using VMWare. What You Bring: 2+ years of MSP…
November 26, 2024
System Administrator (Managed Services/ConnectWise)
System Administrator (Managed Services/ConnectWise) Responsibilities: Provide escalated support for technical issues and ensure timely resolution. Perform on-site client visits to deliver hands-on technical support and expertise. Manage and execute project-based tasks, including migrations and implementations of M365, MS Azure, SharePoint, and OneDrive. Troubleshoot and maintain desktops, networking equipment, and physical servers. Install, configure, and update…
November 22, 2024
System Administrator (MSP/Azure)
System Administrator (MSP/Azure) Required Skills: Ability to migrate servers and perform M365 migrations Support Azure Entra ID, Intune, Virtual Desktops, and VMs Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL and Cisco shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS,…
Service Desk Technician Level 2 (MSP/Azure)
Service Desk Technician Level 2 (MSP/Azure) Key Responsibilities: Manage ConnectWise ticket queues, taking ownership of escalated tickets or forwarding them as necessary. Support clients using Azure, Entra ID, M365, Intune, and other innovative technologies. Participate in an after-hours rotation to handle emergency support needs. Keep client documentation updated and work closely with internal teams to…
System Administrator – Managed Services (Hybrid WFH)
System Administrator – Managed Services (Hybrid WFH) Responsibilities: Be an escalation point for our T1 staff and work with our Client Account Manager in sales and project management. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to…
System Administrator (ConnectWise/MSP)
System Administrator (ConnectWise/MSP) Experience and Responsibilities: At least one year of previous MSP experience Provide second level support for service requests related to workstations, servers, printers, networks, and vendor-specific hardware and software Handle IT support relating to technical issues for Microsoft’s core business applications and operating systems Support and implement disaster recovery solutions Manage intermediate…
System Administrator Tier 2.5 (MSP)
System Administrator Tier 2.5 (MSP) Responsibilities and Experience: At least 1 year of MSP experience Strong IT fundamentals are essential, including a solid understanding of DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems. Experience with M365 migration is required. Proficiency in Windows 11, Windows Server OS, and Active Directory/Entra ID is necessary for success…
MSP System Administrator (Hybrid WFH)
MSP System Administrator (Hybrid WFH) Knowledge: Network hardware and technology understanding and experience e.g., TCP\IP, LAN, WAN, VPN, Datacenter, Cloud o Firewalls e.g., Meraki, SonicWALL, Cisco ASA, VPN, etc. o Switches e.g., VLAN, SNMP, STP, etc. o Wireless solutions and implementation/troubleshooting o Enterprise Storage Area Network / NAS Windows Server hardware and operating system understanding,…
Senior System Administrator (Partial WFH/MSP)
Senior System Administrator (Partial WFH/MSP) Job Responsibilities: Provide remote and on-site server/workstation/network support and maintenance Install applications and operating systems on customer hardware Investigate user problems and identify their source; determine solutions; test and implement solutions Configure and install servers (Windows 2016-2022), firewalls (Cisco, SonicWALL, Meraki, Fortinet), switches (Cisco, Meraki, Aruba, Unifi), and other related…
System Engineer (Managed Service Provider)
System Engineer (Managed Service Provider) Skills Required: At least 1 year of MSP experience Network troubleshooting (Firewalls/Switches/Routers) Windows Server (DHCP, DNS, and GPO/AD) Data migration (M365/SharePoint/Azure) MSP tools such as ConnectWise, Autotask, Kaseya, Ninja, etc. Patience and understanding in helping to resolve client issues Strong technical skills and willingness to learn System Engineer (Managed Service…
Help Desk Technician Tier 2 (MSP)
Help Desk Technician Tier 2 (MSP) Experience: Windows Server and Workstation Operating Systems Active Directory management and maintenance Microsoft 365, Azure Entra, Intune, and VM Other cloud solutions within Azure and Microsoft (Teams, Intune, SharePoint) Mimecast and Sentinel One solutions DNS, DHCP, Remote Desktop Services VMWare, Hyper-V and other virtualization technologies Storage solutions: SAN, NAS,…
Junior System Administrator / Level 2 Technician (MSP)
Junior System Administrator / Level 2 Technician (MSP) Responsibilities: Configure and manage Windows servers and computer systems Provide advanced support for Microsoft 365 and the full Microsoft suite Work with senior engineers to implement secure, effective network solutions Assist with configuration, maintenance, and upgrades for clients’ networks and in-house servers Install and integrate new server…
IT Help Desk Technician Tier 2 (MSP/ConnectWise)
IT Help Desk Technician Tier 2 (MSP/ConnectWise) Responsibilities: Provide second-level technical support for issues escalated from Level 1, ensuring timely and efficient problem resolution. Troubleshoot software, hardware, and network issues, including but not limited to operating systems, business applications, printing systems, and email. Perform detailed analysis of complex technical problems, offering long-term solutions when possible.…
IT Support Technician Level 1.5 (MSP)
IT Support Technician Level 1.5 (MSP) Key Responsibilities: Handle Level 1 and some Level 2 support requests, including troubleshooting desktops, laptops, mobile devices, and printers. Support client environments using Windows OS, M365, and common MSP platforms (ConnectWise, Autotask, Ninja, etc). Resolve connectivity issues with Active Directory, DNS, DHCP, and other common networking protocols. Assist with…
IT Service Desk Engineer Tier 2 (MSP)
IT Service Desk Engineer Tier 2 (MSP) Responsibilities: Provide second-level support for technical issues, including operating systems, applications, and network troubleshooting. Track and document all support activities and update the internal knowledge base. Communicate effectively with clients and escalate complex issues as needed. Monitor systems, perform maintenance, and support system upgrades and migrations. IT Service…
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