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Senior System Administrator (MSP/Azure)
Senior System Administrator (MSP/Azure) Responsibilities: Lead the implementation and build-out of comprehensive support services for Microsoft-related technologies, including but not limited to Microsoft 365, Teams, Azure, SharePoint, Windows Server, and SQL. Drive the design and implementation of support services for virtualization technologies such as VMware and Microsoft platforms. Take charge of IT support issues related…
November 7, 2024
System Administrator – Tier 2 (MSP)
System Administrator – Tier 2 (MSP) Requirements: Experience with Windows 2012, 2016, 2019, and 2022 Server roles Onsite installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Experience with Microsoft 365 Administration & Migrations Experience Azure (Entra ID, Intune, and VMs are a plus) Thorough understanding of…
Service Desk Technician (MSP/ConnectWise)
Service Desk Technician (MSP/ConnectWise) Responsibilities: Promptly acknowledges incoming emails and tickets. Answers incoming calls and replies to any voicemails. Determines severity and priority of the problem and either works with the client to resolve the problem or escalates the issue to other team members. Effectively communicates the status and state of various ticket queues. Set…
IT Help Desk Technician (MSP/Windows)
IT Help Desk Technician (MSP/Windows) Key Responsibilities: Provide first-level technical support for Windows and Macintosh operating systems, troubleshoot domain environments, and maintain productivity software such as Microsoft Office Suite (Outlook, Word, Excel). Utilize Autotask and Datto RMM to log, categorize, and manage incidents reported by users, ensuring timely resolution or escalation to Level 2 or…
IT System Administrator Tier II (MSP)
IT System Administrator Tier II (MSP) Key Responsibilities: Provide exceptional customer service, maintaining professionalism and respect in all interactions. Respond quickly and effectively to client inquiries and technical issues. Communicate clearly with both technical and non-technical users. Proactively troubleshoot and resolve problems, documenting all cases for future reference. Work with a diverse range of technologies,…
November 1, 2024
IT Support Specialist Tier 1.5 ( MSP)
Why Choose Us? At our company, we believe that great IT professionals deserve an environment where they can flourish. Here’s what sets us apart: Dynamic Growth: Experience the excitement of being part of a company that’s rapidly expanding, offering you plenty of opportunities for career advancement. Hands-On Experience: Start with end-user support on our service…
October 31, 2024
IT Service Desk Analyst (Tier 2) – MSP
IT Service Desk Analyst (Tier 2) – MSP Requirements: 2+ Years of MSP experience REQUIRED Experience with ConnectWise Automate/Manage a plus! Experience with Cloud technologies (Azure/AWS) Experience with Virtualization technologies (VMware ESX or ESXi) Experience with Windows Server 2016+ Exchange 2016+, Office 365 Experience with administrating Microsoft Active Directory and Group Policy IT Service Desk Analyst…
Tier 2 IT Support Specialist – MSP
Tier 2 IT Support Specialist – MSP Key Responsibilities: Administer Windows Servers, O365, Ubiquiti/Unifi, and desktop operating systems across various customer platforms. Participate in projects and deployments, dedicating up to 30% of your time to hands-on initiatives. Monitor and troubleshoot client backups to ensure data integrity. Provide diagnostics and support for workstations and peripherals. Escalate…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
IT Support Specialist Tier 2 (MSP)
IT Support Specialist Tier 2 (MSP) Responsibilities: Administer Windows Servers, O365, Azure AD, and desktop operating systems across various client platforms. Participate in projects and deployments, dedicating up to 30% of your time to these initiatives. Monitor and troubleshoot client backups to ensure data integrity. Provide diagnostics and support for workstations and peripherals. Escalate customer…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr System Administrators,…
IT System Administrator (MSP/Partial WFH)
IT System Administrator (MSP/Partial WFH) Requirements: Previous MSP experience is required Proven experience as a System Administrator, Network Administrator, or similar role Strong understanding of operating systems (Windows) and server environments up to version 2022 Proficiency in virtualization technologies (VMware, Hyper-V) Experience with network security protocols, firewalls (e.g., SonicWALL, Fortinet, Meraki) and intrusion detection systems…
IT Help Desk Technician Tier 1.5 (MSP)
IT Help Desk Technician Tier 1.5 (MSP) Responsibilities: Technical issues involving Microsoft’s core business applications and operating systems. Support of disaster recovery solutions. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Monitor the remote monitoring and management system…
IT Service Desk Technician (ConnectWise)
IT Service Desk Technician (ConnectWise) Responsibilities: Promptly acknowledges incoming emails and tickets. Answers incoming calls and replies to any voicemails. Determines severity and priority of the problem and either works with the client to resolve the problem or escalates the issue to other team members. Effectively communicates the status and state of various ticket queues.…
Senior Support Engineer
Senior Support Engineer Responsibilities: Respond to incoming service requests via phone, web portal, and email, ensuring timely and effective resolution of end-user issues. Serve as an escalation point for Tier 1 staff and collaborate with Client Account Managers on sales and project management. Set up systems and provision for new hires. Prioritize incidents and service…
IT Senior Engineer (MSP)
IT Senior Engineer (MSP) Requirements: Strong experience with Cloud technologies (Azure) Expertise in Virtualization technologies (VMware) Support experience with Windows Server environments (Active Directory, Group Policy) Knowledge of firewall concepts, configuration, and troubleshooting (SonicWall) Experience managing and troubleshooting Exchange user accounts through Office 365 IT Glue administration and process automation skills preferred IT Senior Engineer…
October 30, 2024
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
Service Desk Coordinator / Dispatcher (MSP)
Service Desk Coordinator / Dispatcher (MSP) Responsibilities: Ticket Management: Assign and update service ticket priority levels in line with company standards and client feedback using Autotask. Client and Team Coordination: Collaborate with clients, support staff, and management to prevent scheduling conflicts, ensuring smooth service delivery. Scheduling and Resource Allocation: Monitor the availability and location of…
Service Delivery Manager (Managed Services)
Service Delivery Manager (Managed Services) Key Responsibilities: Manage the service desk team and oversee daily operations. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming service tickets and delegate tasks to the appropriate team members. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication…
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