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System Engineer (Managed Services)
System Engineer (Managed Services) Responsibilities: Provide technical guidance and expertise to the team and clients, fostering team technical expertise. Effectively communicate complex technical decisions to clients in a clear and understandable manner. Lead architecture and design creation for projects, and drive the execution of technical task breakdown and estimation. Execute all stages of IT projects,…
November 22, 2024
IT Account Executive (MSP Sales)
IT Account Executive (MSP Sales) Key Responsibilities: Identify and pursue new business by understanding client requirements and recommending suitable IT services and solutions. Conduct in-depth needs assessments and technical evaluations to propose customized IT solutions. Present and demonstrate our IT offerings to potential clients. Create and deliver persuasive sales presentations and proposals. Establish and nurture…
IT Service Desk Technician Level 2 – Hybrid WFH (MSP)
IT Service Desk Technician Level 2 – Hybrid WFH (MSP) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer…
IT Azure Architect/ Senior Engineer (MSP)
Key Responsibilities: Design and implement Azure solutions, integrating with Windows Servers, M365, and network infrastructure. Lead hybrid cloud migrations, ensuring smooth integration of on-premises systems with Azure. Architect secure, scalable network solutions within Azure, including VPNs and ExpressRoute. Automate infrastructure deployments using PowerShell, Azure CLI, and ARM templates. Troubleshoot and resolve complex issues related to…
System Administrator – Managed IT Services
System Administrator – Managed IT Services Primary Responsibilities: Manage and support core Microsoft business applications, including Windows Server, M365, and SharePoint. Configure and maintain virtualization platforms such as Azure and VMware. Implement and support remote access technologies, including VPN and Microsoft Intune. Oversee network infrastructure, including WAN/LAN connectivity, routers, firewalls, and security protocols. Deploy and…
November 21, 2024
Junior System Administrator / Level 2 Technician (MSP)
Junior System Administrator / Level 2 Technician (MSP) Responsibilities: Configure and manage Windows servers and computer systems Provide advanced support for Microsoft 365 and the full Microsoft suite Work with senior engineers to implement secure, effective network solutions Assist with configuration, maintenance, and upgrades for clients’ networks and in-house servers Install and integrate new server…
November 19, 2024
IT Helpdesk Manager (MSP)
IT Helpdesk Manager (MSP) Key Responsibilities: Oversee daily operations of the service desk team. Utilize ConnectWise to track, manage, and prioritize service tickets. Assess the severity and complexity of incoming tickets and delegate tasks accordingly. Ensure timely and efficient resolution of service tickets. Maintain high levels of communication within the IT team and with clients.…
IT Senior Project Engineer (Managed Services)
IT Senior Project Engineer (Managed Services) Responsibilities: Be the go-to person for network support agreements. Design and deploy network infrastructures (OSI Layers 1-3 and beyond). Install, manage, and troubleshoot network equipment and devices (SonicWall, HP/Cisco, etc.). Maintain backup and recovery procedures for network systems. Provide advanced support and professional services for cloud-based solutions like Microsoft…
Senior System Administrator / Projects Engineer (MSP)
Senior System Administrator / Projects Engineer (MSP) Responsibilities: Lead Azure migration projects end-to-end for a variety of clients, including planning, analysis, design, implementation, and support. Responsible for designing, implementing, and configuring new network infrastructures from the ground up, ensuring optimal performance, security, and scalability Follow technical best practices and provide subject matter expertise for project…
IT Project Engineer (Managed Services)
IT Project Engineer (Managed Services) Responsibilities: Design, implement, and maintain complex network and system infrastructures for clients. Manage and troubleshoot network configurations, including firewalls, routers, switches, and VPNs. Lead M365 email migrations Advanced experience with troubleshooting, management, and deployment of Fortinet and Cisco Meraki Provide advanced support for Windows Server, virtual environments (VMware and Hyper-V),…
IT Senior System Administrator (Partial WFH)
IT Senior System Administrator (Partial WFH) Responsibilities: Ability to independently upgrade/configure complex deployments and/or migration of legacy and modern Microsoft server products and platforms. Plans and executes software upgrades and migration activity. Develop transition plans to bridge current and planned infrastructure and integration requirements, including pre and post migration test and validations. Support and maintain…
IT Project Manager (MSP)
IT Project Manager (MSP) Primary Responsibilities: Developing project plans, goals, and budgets; identifying resources needed. Assembling and coordinating project team members; assigning individual responsibilities. Work with the technical team to brainstorm new processes for technical projects. Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. Organizing and…
IT Senior System Administrator / Team Lead (MSP)
IT Senior System Administrator / Team Lead (MSP) Technical Knowledge: Microsoft Windows Server OS (2016/2019/2022) VMware and Hyper-V Installation, Configuration, and Troubleshooting (servers, OS, etc.) Microsoft Active Directory (Trusts, Group Policy, Login Scripts) Microsoft Exchange Setup, Configuration, and Troubleshooting Microsoft SQL Server Setup and Troubleshooting Microsoft RDP Server Setup and Troubleshooting Microsoft 365 Setup, Migration,…
Senior System Administrator (ConnectWise)
Senior System Administrator (ConnectWise) Responsibilities: Lead client consultations with C-level executives to scope and design IT solutions that align with business goals, including physical and virtual network architecture and cloud migrations Design, implement, and manage LAN/WAN networks, including configuration and deployment of routers, switches, firewalls, and wireless solutions Architect and support both on-premises and cloud-based…
Junior System Administrator / Helpdesk Technician Level 2 (MSP)
Junior System Administrator / Helpdesk Technician Level 2 (MSP) Technical Experience: Windows 2012, 2016 & 2019 and 2022 Server roles Administer, manage, support and maintain Windows Desktops, Microsoft 365, and Azure Supporting VMware and Hyper-V environments Knowledge of Active Directory GPO support, and domain administration. Networking, Cisco, SonicWall, Network Security ConnectWise or similar MSP tools…
IT Help Desk Technician Level 2 (Managed Services)
IT Help Desk Technician Level 2 (Managed Services) Requirements: Strong experience with management of MS365 environments including email, Azure Entra ID, and Intune Strong knowledge of Windows 10/11 including baseline security policies. Supporting Windows-based servers (2012r2 – 2022). Familiarity with RMM and remote assistance tools (e.g. ConnectWise) Experience troubleshooting issues related to Windows AD, DNS…
Service Desk Technician Tier 2 (MSP)
Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using ConnectWise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware Have…
IT Support Technician Level 1.5 (MSP)
IT Support Technician Level 1.5 (MSP) Key Responsibilities: Handle Level 1 and some Level 2 support requests, including troubleshooting desktops, laptops, mobile devices, and printers. Support client environments using Windows OS, M365, and common MSP platforms (ConnectWise, Autotask, Ninja, etc). Resolve connectivity issues with Active Directory, DNS, DHCP, and other common networking protocols. Assist with…
System Administrator (IT Managed Services)
System Administrator (IT Managed Services) Responsibilities: Support end-users in a help desk and on-site environment resolving hardware/software issues Field in-bound helpdesk calls over the phone or on client sites (when needed) Troubleshoot network devices, printers, and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests Configure servers and…
System Support Engineer – Managed Services
System Support Engineer – Managed Services Responsibilities: Work with Kaseya (BMS) ticketing system and (VSA) remote monitoring tool s Answering customer calls and resolving technical issues remotely via phone and email. Resolve assigned customer technical issues either remotely or onsite if needed. Proficiency in Windows 10 and MAC. Must be able to diagnose and resolve…
November 14, 2024
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