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Lead System Engineer – Managed IT
Lead System Engineer – Managed IT Responsibilities: Lead and guide our team in streamlining and optimizing processes for designing, implementing, and maintaining complex systems solutions. Provide expert-level support to address a wide range of issues related to networking, infrastructure, servers, cloud environments. You’ll investigate recurring problems, determine root causes, and develop long-term solutions to prevent…
September 6, 2024
System Administrator – Projects Team (MSP)
System Administrator – Projects Team (MSP) Technologies: M365 administration and migration experience Windows Server administration and configuration, versions 2012-2022 Configuring and managing VMware and Hyper-V environments Firewall administration and configuration of (Fortinet, SonicWALL, Meraki) Azure administration, migration experience is a major plus System Administrator – Projects Team (MSP) Benefits: Health, Dental, and Vision Insurance 401(k)…
IT System Administrator (MSP/Windows)
IT System Administrator (MSP/Windows) Requirements: Previous experience working for a MSP Comfortable working in large datacenter environments Possess strong knowledge of local and off-site data center environments and vulnerability security management Comfortable implementing / deploying IT security & data protection systems Working with setting up and managing corporate firewalls Possess knowledge of MS Server /…
Senior System Engineer (MSP)
Senior System Engineer (MSP) Key Responsibilities: Support and administer servers, Microsoft 365, Azure, and BDR solutions (on-premise and cloud). Handle escalations and advanced support for service requests. Assist with the implementation of server and storage projects. Senior System Engineer (MSP) Requirements: Strong experience with Microsoft Azure, Microsoft 365, Teams, and SharePoint. Proficiency in Microsoft server…
September 5, 2024
IT Field Engineer Tier II- MSP
Company Overview: We are a premier managed technology services provider committed to enhancing the operational efficiency of nonprofit organizations. Our team specializes in offering comprehensive IT solutions that empower our clients to achieve their missions through cutting-edge technology. We focus on delivering outstanding support and tailored services in cloud computing, cybersecurity, data protection, and network…
September 1, 2024
IT Helpdesk Technician Tier 1.5 – MSP
Position Overview: We are looking for an IT Helpdesk Technician Tier 1.5 to enhance our team. This role is vital in delivering outstanding technical support and ensuring a seamless client experience. If you thrive in a fast-paced environment, excel at solving technical problems, and are passionate about exceptional customer service, we’d love to hear from…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities (35%) of time allocated to developing procedures, identifying areas & opportunities to improve the Service Desk department. (20%) of time allocated to non-billable, internal tasks and tickets. (monitoring the ticket que, ensuring tickets are escalated to proper teams) (15%) of time allocated to managing the Service Desk and schedules,…
Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities: Create Daily, Weekly, and Monthly Reports for Help Desk and Phone Systems. Produce On-Demand Client Health and Asset Reports. Monitor and review service tickets to ensure they are assigned to technicians and meet SLA standards, updating every 24 hours. Manage priority tickets, ensuring proper escalation according to policy. Schedule and…
IT Service Desk Lead – Remote Flexibility
IT Service Desk Lead – Remote Flexibility Responsibilities Lead, mentor, and motivate a team of service desk technicians to achieve high levels of performance, productivity, and job satisfaction. Oversee service desk operations, including ticket management, incident resolution, and service request fulfillment, ensuring that SLAs and KPIs are met or exceeded. Develop and implement service desk…
August 31, 2024
Senior System Administrator – M365/Azure Specialist (MSP)
Senior System Administrator – M365/Azure Specialist (MSP) Required Qualifications: Certification in Microsoft Azure Cloud or AWS platforms. Relevant certification such as Microsoft 365 Certified: Administrator Expert is preferred Proven experience with Microsoft Azure identity services, preferably Azure Entra. Strong understanding of Microsoft 365 technologies and best practices, including Exchange Online, SharePoint Online, OneDrive for Business,…
August 30, 2024
Senior System Administrator – VMware Specialist (MSP)
Senior System Administrator – VMware Specialist (MSP) Required Qualifications: 3+ years of administration experience with VMware Horizon (now Omnissa) Infrastructure Experience with large-scale virtualization clusters with hundreds of VMs per cluster 3+ years of experience with physical and virtual switch/router/firewall components (Cisco, Juniper, etc.) and troubleshooting complex network issues. 3+ years of strong, hands-on experience…
System Administrator – Projects Team (MSP)
System Administrator – Projects Team (MSP) Responsibilities: Project Implementation Ability to follow Statement of Work and Project Design Ability to follow and create checklists and procedures. Report on hours (actual vs budget) Identify Out of Scope and Change Order issues Report on metrics Architectural Design & Review Create project design with milestones and timelines Work…
Senior System Administrator / Projects Engineer (MSP)
Senior System Administrator / Projects Engineer (MSP) Responsibilities: Lead Azure migration projects end-to-end for a variety of clients, including planning, analysis, design, implementation, and support. Troubleshoot network and server-related issues for internal and external clients. Follow technical best practices and provide subject matter expertise for project and support engagements. Act as a technical escalation point…
IT Helpdesk Technician Level 2 (MSP)
IT Helpdesk Technician Level 2 (MSP) Responsibilities and Technologies: At least 1 year of MSP experience Form relationships with clients to learn their requirements and business objectives Provide on-site and remote end user and server support with a focus on client satisfaction and technical expertise Perform system and network diagnostics, repairs and suggest improvements Windows…
IT Helpdesk Technician (MSP)
IT Helpdesk Technician (MSP) Essential Duties and Responsibilities: Document all work performed in ConnectWise in a timely, accurate, and detailed manner. Participate in company training programs and achieve required milestones. Assist team leads with client or internal projects. Contribute ideas to address client IT needs strategically. Deploy and maintain laptops and desktop equipment. Administer and…
System Administrator (Managed Services)
System Administrator (Managed Services) Experience and Technologies: Windows Server versions 2012/2016/2019/2022 Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN M365 administrations and migrations VMware and Hyper-V implementations and upgrades Azure or AWS administration SonicWALL or Meraki firewall configuration Familiarity with ConnectWise, Datto RMM, ITGlue, or similar products System Administrator (Managed Services) Benefits: Health, Dental, and…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Complete management of Office 365 tenants including Teams, OneDrive, and SharePoint Complete management of Windows Active Directory, Domain Controller, related Microsoft Server Applications, and Virtualization tools Complete management of Windows/Mac workstations including configuration, maintenance, updates to operating system and applications Physically/virtually deploy internal and client Servers and Workstations Complete management of…
IT Senior System Administrator (Microsoft)
IT Senior System Administrator (Microsoft) Responsibilities: Proficient in troubleshooting and deploying Windows Server versions 2012 through 2022. Experienced in PowerShell scripting and development. Capable of implementing and managing Infrastructure as a Service (IaaS) and Software as a Service (SaaS) cloud solutions in Azure. Proficient in designing and maintaining client/server application architectures. Competent in upgrading network…
IT Support Engineer (MSP)
IT Support Engineer (MSP) Responsibilities: Perform remote help desk support. Tracking & documenting support activities, using ConnectWise ticketing system. Must be able to troubleshoot and diagnose technical issues in a timely manner to implement a solution or offer alternative options. Must have good working knowledge of Windows operating systems (desktop and all server) Must have…
IT Senior System Administrator (Managed Services)
IT Senior System Administrator (Managed Services) Qualifications: Previous Experience working for a MSP, CSP, or supporting multiple domains concurrently Experience performing advanced troubleshooting and administration of servers, networks, and standard business application. Experience with ConnectWise and It Glue. Specifically, ConnectWise Manage, Automate (now CW RMM) and IT Glue. Experience managing IT projects. Experience building technical…
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