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System Engineer
What You’ll Do: Act as the highest-level escalation for technical support issues Mentor and coach Tier 1 engineers, helping them improve troubleshooting skills Troubleshoot and resolve network, virtualization, and infrastructure issues Perform proactive and reactive Incident Response to system and service anomalies Work on IT projects, including system upgrades, migrations, and network configurations Identify opportunities for automation…
September 27, 2024
IT Support Engineer Tier 2
IT Support Engineer Tier 2 Position Overview: We are seeking a highly-skilled Support Engineer with a strong drive and determination to support our growing client base. The ideal candidate will be a problem-solver with a proven track record of working effectively within a team, successfully addressing complex IT issues, and staying current with technical training.…
MSP Help Desk Coordinator/ Dispatcher
MSP Help Desk Coordinator/ Dispatcher Responsibilities: A point of contact to the customer for all types of service requests. Pre-process service requests as they arrive through a phone call, email, manual entry, or direct customer input. Schedule internal and field technical resources via the ticketing system. Monitor resource schedules to ensure prompt time entry on service…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
IT Service Desk Technician (MSP/ConnectWise)
IT Service Desk Technician (MSP/ConnectWise) Responsibilities: Promptly acknowledges incoming emails and tickets. Answers incoming calls and replies to any voicemails. Determines severity and priority of the problem and either works with the client to resolve the problem or escalates the issue to other team members. Effectively communicates the status and state of various ticket queues.…
September 26, 2024
Help Desk Technician Level 2 (MSP)
Help Desk Technician Level 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. You can use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience…
Help Desk Technician Tier 2 (ConnectWise)
Help Desk Technician Tier 2 (ConnectWise) Responsibilities: IT support relating to technical issues involving Microsoft’s core business applications Support services for Microsoft-related technologies: Windows 10, Windows Server, O365, Azure Ability to configure and troubleshoot Cisco Meraki and Ubiquiti network equipment including Access Points, routers, switches and firewalls. Provisioning and installation of hardware and software as…
Service Desk Technician Level 2 (ConnectWise)
Service Desk Technician Level 2 (ConnectWise) Responsibilities: IT support relating to technical issues involving Microsoft’s core business applications Support services for Microsoft-related technologies: Windows 10, Windows Server, O365, Azure Ability to configure and troubleshoot Cisco Meraki and Ubiquiti network equipment including Access Points, routers, switches and firewalls. Provisioning and installation of hardware and software as…
Help Desk Technician Level 2 (Managed Services)
Help Desk Technician Level 2 (Managed Services) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using ConnectWise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware…
IT System Engineer & Network Engineer (MSP)
IT System Engineer & Network Engineer (MSP) Requirements: Experience in Tier III, administration, configuration, management and design of Windows Server-based corporate networks Microsoft 365 and Microsoft Azure experience Migration experience with M365 and performing P2V migrations with VMware and Hyper-V Familiarity with virtualization requirements, including VMWare Experience in SonicWall deployments Experience in deployment, management and…
September 20, 2024
Senior Infrastructure Systems Engineer
Role Overview: We are seeking a highly skilled Senior Infrastructure Systems Engineer to join our growing team. This role is designed for experienced professionals who excel in providing advanced technical support and infrastructure management. You’ll play a key role in delivering exceptional service to our clients, driving technical projects, and ensuring robust IT systems. Key…
Senior System Engineer/ Escalation Engineer (MSP)
Senior System Engineer/ Escalation Engineer (MSP) Position Overview: As a Senior IT Specialist (MSP), you will play a critical role in maintaining systems, monitoring alerts, and providing support for Virtualization, Cloud, and Windows technologies. This position offers a mix of reactive and proactive support, allowing you to make a real impact. Senior System Engineer/ Escalation…
Senior Technical Account Manager
Senior Technical Account Manager Responsibilities: Develop relationships with key client contacts (senior partners, managers and executives) as their trusted advisor through regularly scheduled meetings (conference calls and onsite). Ensure that all escalated issues reported by client are tracked and addressed, and the client is involved and updated on status. Prepare and present project, service and product…
Senior System Engineer (MSP)
Senior System Engineer (MSP) Key Responsibilities: Support and administer servers, Microsoft 365, Azure, and BDR solutions (on-premise and cloud). Handle escalations and advanced support for service requests. Assist with the implementation of server and storage projects. Senior System Engineer (MSP) Requirements: Strong experience with Microsoft Azure, Microsoft 365, Teams, and SharePoint. Proficiency in Microsoft server…
Infrastructure Engineer (Managed Services) – Hybrid Work Enviroment
Infrastructure Engineer (Managed Services) – Hybrid Work Enviroment Responsibilities: Script solutions through ConnectWise to install software, resolve issues, remediate vulnerabilities, and deploy new services. Assist with ConnectWise maintenance: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Patching and maintenance at the network level: WAN and LAN connectivity, routers, firewalls, and security.…
Service Desk Technician (MSP/ConnectWise)
Service Desk Technician (MSP/ConnectWise) Responsibilities: Promptly acknowledges incoming emails and tickets. Answers incoming calls and replies to any voicemails. Determines severity and priority of the problem and either works with the client to resolve the problem or escalates the issue to other team members. Effectively communicates the status and state of various ticket queues. Set…
System Administrator (Managed Services)
System Administrator (Managed Services) Key Responsibilities & Technology: Troubleshoot and resolve Tier 2 service tickets to provide senior level technical IT support to local and remote clients. Perform hardware and software installations and updates. Cybersecurity best practices Network troubleshooting skills Active Directory and Azure Entra ID Microsoft Exchange and M365 Hands-on Configuration and troubleshooting switches,…
System Administrator – MSP (Hybrid WFH)
System Administrator – MSP (Hybrid WFH) Technical Knowledge: Mac and Windows Client Operating Systems Windows Server Administration: Manage and administer Windows servers, including Active Directory, DNS, DHCP, and networking. Microsoft 365 & Azure: Utilize your experience with Microsoft 365 and Azure to enhance client systems. Server Migrations: Perform server migrations from older platforms (as old…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Job Responsibilities: Provide remote and on-site server/workstation/network support and maintenance Install applications and operating systems on customer hardware Investigate user problems and identify their source; determine solutions; test and implement solutions Configure and install servers (Windows 2016-2022), firewalls (Cisco, SonicWALL, Meraki, Fortinet), switches (Cisco, Meraki, Aruba, Unifi), and other related equipment, devices,…
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