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System Administrator (Managed Services)
System Administrator (Managed Services) Key Responsibilities & Technology: Troubleshoot and resolve Tier 2 service tickets to provide senior level technical IT support to local and remote clients. Perform hardware and software installations and updates. Cybersecurity best practices Network troubleshooting skills Active Directory and Azure Entra ID Microsoft Exchange and M365 Hands-on Configuration and troubleshooting switches,…
October 9, 2024
IT Support Technician Level 2 (Windows/Azure)
IT Support Technician Level 2 (Windows/Azure) Responsibilities: Provide Level 2 support for our clients, handling escalated technical issues related to Windows desktop environment, Windows Server, Active Directory, Group Policy, Domain Environments, basic networking principals, routers, modems, switches, M365 Administration, VMWare, Hyper-V, virtualization, Azure Entra ID, Intune, remote management tool, and ticketing system (ConnectWise or Autotask…
October 8, 2024
System Administrator (MSP/Azure)
System Administrator (MSP/Azure) Requirements: Experience working in an MSP Knowledge of Microsoft and Apple platforms Experience with Windows Server including 2016, 2019, & 2022 Management and Understanding of Active Directory Environments and Group Policies Fundamental understanding of Microsoft 365, Azure Entra ID, Intune, and AVD Experience with Azure Cloud environments on both administration and infrastructure…
IT Outside Salesperson (MSP)
IT Outside Salesperson (MSP) Responsibilities: Identify and develop new business opportunities by understanding client needs and offering appropriate IT services and solutions. Conduct thorough needs analysis and technical assessments to propose customized IT solutions. Present and demonstrate our IT services and products to potential clients. Develop and deliver compelling sales presentations and proposals. Build and…
October 1, 2024
Senior System Engineer
Why Work Here? Innovative Environment: Be part of a dynamic team that embraces new technologies and solutions. Career Growth: We prioritize professional development, offering education and certification assistance to help you advance your skills. Supportive Culture: Enjoy a collaborative atmosphere where your contributions are valued, and teamwork is essential. Key Responsibilities: Administer and support servers,…
IT Helpdesk Technician Tier 1.5 (MSP)
IT Helpdesk Technician Tier 1.5 (MSP) Technologies and Requirements: Administration and support of Windows Servers versions 2012 through 2022 Proficient in VMware ESXi and Hyper-V. Experience with Microsoft 365 and Azure Entra ID (Azure VMs preferred) Intermediate understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, and VLANs. Familiarity with basic firewall concepts and…
September 30, 2024
Help Desk Technician / Field Engineer (MSP)
Help Desk Technician / Field Engineer (MSP) Job Responsibilities: Troubleshooting and resolving desktop issues. Provide “boots on the ground” for remote Service and Project Engineers… this will be an opportunity to learn more about IT! Assist with final data migration of configured computers and position workstations, including computer setup, peripheral setup and cable management Personable,…
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Primary Responsibilities: Team Leadership: Supervise, train, and evaluate the help desk team. Assign tasks, establish performance metrics, and guide team operations. Operational Excellence: Manage day-to-day handling of service requests, ensuring efficient logging, adequate information gathering, accurate prioritization, and resolution within SLAs. Monitor and balance team workloads. Support & Escalation: Guarantee…
Lead Service Desk Technician (Managed Services)
Lead Service Desk Technician (Managed Services) Team Management: Monitor unassigned tickets and ensure team members are assigning them as needed. Create and maintain schedules to ensure phone coverage from 6 am to 6 pm. Manage the after-hours on-call rotation schedule for Service Desk technicians. Ensure technicians are confirmed for their shifts and after-hours support. Provide…
Service Desk Technician Level 2 (MSP)
Service Desk Technician Level 2 (MSP) Key Responsibilities: Provide advanced technical support and troubleshooting for clients’ IT systems and applications. Proactively monitor and maintain clients’ IT infrastructure to ensure high availability and performance. Collaborate with the team to implement new IT solutions and technologies for clients. Support onboarding of new Junior technicians. Document all support…
IT Help Desk Technician Tier 2 (MSP/ConnectWise)
IT Help Desk Technician Tier 2 (MSP/ConnectWise) Responsibilities: Provide second-level technical support for issues escalated from Level 1, ensuring timely and efficient problem resolution. Troubleshoot software, hardware, and network issues, including but not limited to operating systems, business applications, printing systems, and email. Perform detailed analysis of complex technical problems, offering long-term solutions when possible.…
System Engineer – Managed Services (Hybrid WFH)
System Engineer – Managed Services (Hybrid WFH) Qualifications and Experience: Experienced in Managed Services (MSP); excellent knowledge with best practices in keeping IT systems efficient Deployment and administration of Microsoft 365 (M365) environments. Proven success migrating business email to M365 Optimizing network (all components: network gear, servers, desktops, and the like) software and hardware Building…
IT Help Desk Engineer Level 2 – MSP
IT Help Desk Engineer Level 2 – MSP Requirements: Windows Server 2012/2016/2019/2022 VMWare or Hyper-V Hypervisors Active Directory and Group Policy Management Microsoft Azure Entra ID (Intune is a plus) Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Firewall, Spam Filtering, AV, and other security tool management Install, Configure and…
IT Help Desk Engineer Level 2 – MSP (Hybrid WFH)
IT Help Desk Engineer Level 2 – MSP (Hybrid WFH) Requirements: Windows Server 2012/2016/2019/2022 VMWare or Hyper-V Hypervisors Active Directory and Group Policy Management Microsoft Azure Entra ID (Intune is a plus) Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Firewall, Spam Filtering, AV, and other security tool management Install,…
September 27, 2024
IT Help Desk Engineer Level 2 (MSP)
IT Help Desk Engineer Level 2 (MSP) Requirements: Windows Server 2012/2016/2019/2022 VMWare or Hyper-V Hypervisors Active Directory and Group Policy Management Microsoft Azure Entra ID (Intune is a plus) Windows Domains and Workgroups Windows Networking (mapped network drives, shared folders, printers, etc.) Firewall, Spam Filtering, AV, and other security tool management Install, Configure and Troubleshoot…
IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. You can use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience…
IT System Administrator (MSP/Azure)
IT System Administrator (MSP/Azure) Required Skills: Ability to migrate servers and perform M365 migrations Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. The configuration, management, and troubleshooting of…
System Engineer / IT Consultant (MSP)
System Engineer / IT Consultant (MSP) Role and Responsibilities: Perform regular onsite and remote services in support of your assigned clients: -Check server/network health -Monitor tools/application health -Check logs & maintains backups -Perform restoration tests -Provide L3 technical support & resolve escalated user issues that reactive support team is unable to address -Develop relationships with…
IT Help Desk Technician Tier 2 (MSP)
IT Help Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience is a must Provide tier two support to end users remotely or on customer site Work on escalated tickets to find timely resolutions to complex customer issues Experience with provisioning, administering, and troubleshooting various components of Microsoft 365 including but not limited…
IT Service Desk Technician Level 2 (MSP)
IT Service Desk Technician Level 2 (MSP) Day to Day: Help people having problems with their Mac, PC, or smartphone, network, server, or virtual environment – on the phone, by email, and in person. Help coworkers our with challenges that require some extra brains Be available to help with issues onsite Setup new Macs, PCs,…
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