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IT Project Engineer (M365/Azure) – MSP
Why Join? Project-Based Work – No daily ticket grind; focus on cloud migrations, Microsoft 365 implementations, and Azure projects. Career Growth – Work directly with senior engineers and leadership to develop advanced skills in Microsoft security, automation, and infrastructure. Strong Culture – A supportive, team-first work environment where your ideas and expertise matter. What You’ll…
March 7, 2025
Junior IT Support Engineer (MSP)
What You’ll Be Doing: Frontline Support: Act as the first point of contact for IT issues via phone, email, and remote support tools. Troubleshooting: Diagnose and resolve Windows desktop and server issues, M365 email setups, DNS, networking, and security software. Escalation Support: Work alongside senior engineers to resolve more complex technical challenges. Client Interaction: Provide…
Senior System Engineer (MSP)
What You’ll Be Doing: Project Engineering: Lead IT projects including cloud migrations, server deployments, and network upgrades. Escalation Support: Serve as the go-to expert for advanced troubleshooting across Windows, networking, and security. Microsoft 365 & Azure Management: Deploy and manage SharePoint, Intune, Entra ID, and email migrations. Active Directory & Intune: Configure and troubleshoot GPOs,…
IT Support Specialist Tier 2 – Kaseya (MSP)
Responsibilities: Administer and monitor client systems proactively using Kaseya. Identify recurring issues and develop automation or standardization solutions. Manage security standards, including phishing protection, patching, and compliance. Optimize backups and hardware provisioning using Datto. Standardize onboarding processes for new clients. Collaborate with internal teams to drive efficiency and reduce reactive support. Requirements: Must-Have: Experience using…
IT Manager – MSP
IT Manager – MSP Salary: $100,000 – $120,000 Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for service-related matters, building trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communications to ensure satisfaction. Resolve escalated service issues promptly while managing client expectations effectively. Service Delivery Oversight: Monitor and…
Service Delivery Manager – MSP
Service Delivery Manager – MSP Location: McHenry, IL Salary: $100,000 – $130,000 Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for service-related matters, building trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communications to ensure satisfaction. Resolve escalated service issues promptly while managing client expectations effectively. Service…
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
March 6, 2025
IT Helpdesk Technician Tier II (Quick Advancement!)
IT Helpdesk Technician Tier II (Quick Advancement!) Configuration of standard Microsoft 365 and Exchange clients Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences. Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup. Administration of enterprise e-mail application, including add/remove users and group,…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP)Location: Chicago, IL (60% Onsite, 40% Remote)Base Salary: $60,000 – $85,000 + Uncapped Commissions Why Join Us? Uncapped Commission Potential – Earn based on Managed Services Contracts, Project Work, and Retainer Agreements. Long-Term Career Growth – Opportunity to advance into leadership roles. Established Reputation – Join a well-known MSP with over…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, O365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
System Engineer – MSP
Role Overview: As a Systems Engineer, you’ll be crucial in maintaining the stability and efficiency of our clients’ network systems. Your role involves designing, installing, supporting, and maintaining network infrastructure while adhering to our best practices. Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and…
March 5, 2025
Network Engineer w/ Systems Experience (MSP)
What You’ll Do Design, deploy, and manage network infrastructures (Layer 1-3 and beyond). Install, configure, and troubleshoot network equipment (Fortinet, Meraki). Implement security best practices including VPNs, ACLs, proxies, and firewall configurations. Support cloud-based solutions including Microsoft 365, Intune, SharePoint, Teams, and Azure networking. Troubleshoot and optimize IT environments in a Microsoft-centric ecosystem. Provide expert-level network support for managed service agreements and IT…
Technical Account Manager (MSP/ConnectWise)
Technical Account Manager (MSP/ConnectWise) Key Responsibilities: Conduct regular technology alignment reviews for clients, assessing systems, security, and compliance with industry best practices. Develop technology strategies and recommendations based on findings from assessments. Collaborate with vCIOs and other client-facing teams to ensure strategic IT decisions align with business goals. Help to prepare and deliver presentations for…
March 4, 2025
Service Delivery Manager
Service Delivery Manager Key Responsibilities Oversee daily IT service operations and ensure efficient ticket resolution. Lead and mentor the service team to maintain high performance. Develop and enforce service delivery best practices and compliance standards. Build strong client relationships and ensure top-tier customer satisfaction. Optimize IT service processes and implement automation for efficiency. Service Delivery…
Project Manager (MSP)
Project Manager (MSP) Key Responsibilities Oversee internal operational projects, system migrations, and client technology roadmaps. Serve as the primary point of contact for project execution, ensuring client satisfaction. Coordinate cross-functional teams to deliver smooth project and service implementations. Track key performance indicators (KPIs) to drive continuous improvement. Successfully onboard new clients and oversee IT project…
Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities: Generate Daily, Weekly, and Monthly Reports for Help Desk and Phone System. Generate On-Demand Client Health and Asset Reports. Review Service Tickets to ensure all tickets are assigned to a technician. Ensure all tickets meet SLA and are updated every 24 hours. Review priority tickets and ensure proper internal escalations…
Account Executive (MSP Sales)
Account Executive (MSP Sales) Key Responsibilities: Develop and execute strategic sales plans to meet revenue targets. Identify, qualify, and close new business opportunities through prospecting and networking. Deliver consultative sales presentations that showcase the value of managed IT services. Collaborate with internal teams to design tailored solutions for clients. Negotiate contracts and manage the full…
IT Senior System Administrator (MSP Team)
IT Senior System Administrator (MSP Team) Required Skills: Strong experience in Windows System Administration and SMB Network Administration Strong experience managing Microsoft 365 Strong experience managing Azure Experience with virtual technologies such as VMware ESX, or Hyper-V Strong understanding of base concepts and protocols such as TCP, NAT, ARP, DHCP, DNS, Active Directory, VLAN, VPN…
Senior System Administrator (MSP/Projects)
Senior System Administrator (MSP/Projects) Key Responsibilities: Provide advanced support and lead projects for Microsoft 365, Active Directory, networking, servers, and workstations. Resolve level 3 issues Deploy and maintain firewalls, switches, and network infrastructure. Implement and support Hyper-V hosts and Intune solutions. Ensure timely issue resolution and maintain high customer satisfaction. Senior System Administrator (MSP/Projects) Qualifications:…
IT Project Manager – Managed Service Provider
Key Responsibilities Oversee IT projects, including client onboarding, system migrations, and technology upgrades. Develop and execute project plans to meet client needs and business objectives. Serve as the primary point of contact for clients, providing regular project updates and fostering engagement. Collaborate with cross-functional teams to ensure successful project delivery and service alignment. Track and report on project progress using KPIs to…
February 28, 2025
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