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IT System Administrator & Network Administrator (MSP)
**Candidates with Managed Services experience, are strongly encouraged to apply** IT System Administrator & Network Administrator (MSP) Requirements: Experience in Tier II, administration, configuration, management and design of Windows Server-based corporate networks Experience with Exchange Office 365 and Microsoft Azure experience Migration experience with O365 and performing P2V migrations with VMware and Hyper-V Familiarity with virtualization…
April 22, 2025
IT Helpdesk Support Tier II (MSP)
What You’ll Be Doing: Serve as a Tier II escalation point for complex technical issues. Support and maintain Windows Server environments, Active Directory, and Group Policies. Administer and troubleshoot Microsoft 365, Azure, and cloud-based solutions. Diagnose and resolve networking issues, system failures, and security concerns. Assist with server deployments, upgrades, and migrations. Work closely with…
IT Support Specialist Tier II (Mac & Windows)
What You’ll Be Doing: Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals Set up and troubleshoot user accounts, email configurations, and hardware/software issues Support and escalate technical issues related to macOS, Office 365, Active Directory/Azure Entra, Intune, and networking Assist in implementing IT solutions across both on-prem and cloud-based environments Maintain…
April 18, 2025
Sales Executive – Managed IT Services
Sales Executive – Managed IT Services Responsibilities: Lead full-cycle B2B sales in the MSP/IT services space Drive daily outbound prospecting via phone, email, and LinkedIn Build strong relationships with decision-makers and C-level executives Conduct in-depth discovery calls to identify client needs Deliver tailored sales presentations and proposals Negotiate pricing and close deals that align with…
April 17, 2025
System Administrator (MSP Team)
System Administrator (MSP Team) Day to Day: Installing, configuring, and supporting desktops, laptops, and Windows servers Assisting in M365 and Azure deployments, including Intune and MDM setup Implementing and maintaining security tools, policies, and procedures Supporting and maintaining customer networks, servers, and IT infrastructure Collaborating with project engineers on larger infrastructure builds and upgrades System…
Service Desk Technician Tier 1.5 (MSP)
Service Desk Technician Tier 1.5 (MSP) Responsibilities: Proficiency in Windows operating systems (Windows 10, Windows 11, and basic Windows Server administration). Experience with Active Directory (user management, password resets, group policy basics). Knowledge of Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams). Familiarity with Remote Desktop Protocol (RDP) and troubleshooting connectivity issues. Understanding of DNS,…
April 16, 2025
Service Desk Technician Level 2 (Windows/Mac)
Service Desk Technician Level 2 (Windows/Mac) Key Responsibilities: Troubleshoot and resolve macOS and Windows 11 issues within set timeframes. Design and manage macOS system deployment workflows using JAMF, FileWave, or similar tools. Support and troubleshoot Apple Business Manager and MDM environments. Address workstation, server, networking, and remote work technology issues. Maintain and update documentation, service…
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Key Responsibilities: Supervise, mentor, and develop a team of help desk technicians. Assign tasks, monitor progress, and ensure timely resolution of support tickets. Foster a positive and collaborative work environment. Oversee the help desk’s daily operations, including incident and problem management. Maintain and improve SLA compliance, ensuring top-tier support for all…
Help Desk Manager (Managed Services)
Help Desk Manager (Managed Services) Key Responsibilities Oversee ticket flow and ensure efficient issue resolution. Manage emails, ticketing systems, dashboards, and team workflows. Coordinate with technicians to provide real-time support and direction. Ensure high customer satisfaction through top-tier IT service delivery. Manage help desk operations, troubleshoot issues, and optimize processes. Continuously assess service delivery performance…
Network/Solutions Architect (MSP)
Network/Solutions Architect (MSP) Responsibilities: Design and Architecture Network Infrastructure in Cyber Security Responsible for the design and delivery of complex projects focusing on Microsoft technology stack across all industry verticals to meet our client’s technology and business needs. Consults with our sales team, project management team and clients to deploy highly technical solutions to help…
Hybrid Senior System Engineer L3 – MSP
Hybrid Senior System Engineer L3 – MSP Job Duties: Manage on-site networks and provide technical support/consulting to an assigned set of customers. Our customers are small to medium-sized businesses that require IT support ranging from supplemental support to total IT management. Serve as a trusted IT advisor in empowering our clients to Win with IT…
April 13, 2025
IT Support Technician Tier 2 (MSP)
IT Support Technician Tier 2 (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience supporting Windows…
April 4, 2025
IT Senior System Administrator (ConnectWise)
IT Senior System Administrator (ConnectWise) Responsibilities: Build strong client relationships and be a key technical contact for smaller clients: Develop trust with clients and become their go-to person for technical support. Guide and mentor the L1 support team: Share your knowledge with junior team members to help them grow professionally. Manage and troubleshoot IT systems…
Senior System Administrator (ConnectWise)
Senior System Administrator (ConnectWise) Responsibilities: Build strong client relationships and be a key technical contact for smaller clients: Develop trust with clients and become their go-to person for technical support. Guide and mentor the L1 support team: Share your knowledge with junior team members to help them grow professionally. Manage and troubleshoot IT systems like…
IT System Administrator Level 2 (MSP)
IT System Administrator Level 2 (MSP) Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes Troubleshooting and resolving technical…
April 3, 2025
IT Support Specialist Tier II (MSP)
What You’ll Be Doing Deliver onsite and remote support for desktops, laptops, mobile devices, and user accounts Troubleshoot and resolve hardware, software, and connectivity issues across Mac and Windows environments Administer and support Office 365 (user setup, licensing, email, and Teams) Assist with Azure/Entra ID, Active Directory, and Intune Manage basic networking tasks (DHCP, DNS,…
March 28, 2025
Customer Success Manager – Managed IT Services (MSP)
Customer Success Manager – Managed IT Services (MSP) Location: Reston, VA Salary: $90,000 – $110,000 What You’ll Do As a Customer Success Manager, you will act as the primary point of contact for clients, ensuring their business and technology goals align for maximum success. This role blends technical expertise, strategic guidance, and strong relationship management…
vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Job Responsibilities and Essential Functions: Managing relationships with principals, owners, and key stakeholders in client organizations Understanding technology business drivers in client organizations Strategic Technology Roadmap / Budget Planning and Educating clients on technology trends and opportunities Technical business consulting Working with clients and internal teams on support escalations, project scoping and…
Technical Account Manager (TAM) – MSP
What You’ll Do: As a Technical Account Manager, you will be the primary IT liaison for assigned clients, ensuring their technology aligns with business needs. You’ll oversee IT operations, manage vendor relationships, and collaborate with engineers to resolve issues and optimize IT environments. Act as the go-to IT contact for assigned client accounts. Oversee IT…
March 27, 2025
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
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