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IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Key Responsibilities: Supervise, mentor, and develop a team of help desk technicians. Assign tasks, monitor progress, and ensure timely resolution of support tickets. Foster a positive and collaborative work environment. Oversee the help desk’s daily operations, including incident and problem management. Maintain and improve SLA compliance, ensuring top-tier support for…
January 9, 2025
IT Service Desk Technician Level 2 (MSP/Azure)
IT Service Desk Technician Level 2 (MSP/Azure) Responsibilities: Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour. Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed. Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer teams to address…
System Administrator – Managed Services (Hybrid WFH)
System Administrator – Managed Services (Hybrid WFH) Key Responsibilities: Provide Tier 2/2.5 support for Microsoft environments, including Azure, Office 365, and Windows Server. Troubleshoot and resolve escalated issues for desktops, workstations, and user software. Manage and configure SonicWALL firewalls, VPNs, and networking equipment. Document and track issues using MSP tools such as ConnectWise, Ninja RMM,…
IT System Administrator
IT System Administrator Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 administration and migrations Experience troubleshooting email-related issues Implementing network software and hardware upgrades (Cisco Meraki;…
Senior System Administrator (MSP Projects Team)
Senior System Administrator (MSP Projects Team) Responsibilities: Configure and implement cloud solutions based around Azure and InTune. Diagnoses and correlates complex problems, identifies root causes, and develops remediation strategies Microsoft Active Directory Microsoft 365 Email Solution Windows 10/11 endpoint operating system, joined to domain or Microsoft Entra ID Traditional File/Print services Senior System Administrator (MSP…
IT Service Desk Technician Tier 1.5 (MSP)
IT Service Desk Technician Tier 1.5 (MSP) Responsibilities: Provide first-line technical support to end-users via phone, email, or in-person. Assist users in resolving hardware and software issues promptly and effectively. Guide users through step-by-step solutions and document issue resolutions. Hardware and Software Troubleshooting: Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.…
System Administrator (ConnectWise/Windows)
System Administrator (ConnectWise/Windows) Responsibilities: Experience with troubleshooting and deploying Windows 2012, 2016, 2019 & 2022 Servers Installing, troubleshooting, and managing Microsoft products (Windows 11, and MS Office application suite) as well as Macs Familiarity with PowerShell Automation Experience with M365 and G-Suite Experience troubleshooting email-related issues Implementing client/server applications architecture on a team Implementing network…
Help Desk Manager – MSP (Hands On)
Help Desk Manager – MSP (Hands On) Primary Job Functions: Identify areas within our support model and roll out operational procedures and technologies that increase efficiency and scale service delivery model Manage, mentor, train, lead and further build out our 15–person Helpdesk team. Function as a technical hands–on escalation engineer for 15–person Helpdesk. This person…
IT Service Delivery Manager
IT Service Delivery Manager Key Responsibilities and Requirements : 5+ years of experience in IT Service Delivery At least 1 year of IT Management experience within a MSP Act as the primary point of contact for service-related matters, building strong, trusted relationships with clients. Conduct regular client check-ins, service reviews, and proactive communication to ensure…
Senior Systems Engineer (Azure) – MSP
Senior Systems Engineer (Azure) – MSP Location: Chicago, IL Salary: $110,000- $130,000 Key Responsibilities Design, configure, and implement cloud solutions focused on Azure and Intune. Troubleshoot complex issues, identify root causes, and deliver strategic remediation. Manage Microsoft technologies, including Active Directory, Microsoft 365, and Windows 10/11 operating systems. Implement and support cloud-based solutions such as…
January 8, 2025
Service Delivery Manager – Managed IT Services
Service Delivery Manager – Managed IT Services Location: Naperville, IL Salary: $100,000 – $120,000 Key Responsibilities Client Management: Act as the main point of contact for service-related matters, ensuring strong client relationships and satisfaction through regular check-ins and proactive communication. Service Oversight: Monitor service delivery against SLAs, analyze metrics, and ensure compliance using tools like…
Senior System Engineer – Managed IT
Senior System Engineer – Managed IT Responsibilities: Design, deploy, and maintain infrastructure solutions for our clients Provide advanced troubleshooting and support for a variety of IT systems and applications Manage and monitor network performance and security Collaborate with other team members to deliver high-quality services to our clients Stay current on industry trends and emerging…
January 7, 2025
IT Support Engineer – Managed Service Provider
IT Support Engineer – Managed Service Provider Responsibilities: Provide technical support to clients via email, phone, and in-person (as needed) Perform system configurations, installations, and updates Troubleshoot hardware and software issues Manage and maintain M365 administration Monitor and manage firewalls Utilize ConnectWise and IT Glue to track and document client issues and resolutions Collaborate with…
Field Engineer T2 (Managed Services)
Field Engineer T2 (Managed Services) Job Responsibilities: Provide technical support to clients, including hardware and software troubleshooting Install and configure networking equipment, servers, and workstations Perform software updates and patches Monitor and maintain IT infrastructure for optimal performance Respond to client service requests in a timely and professional manner Document all work performed in our…
Technical Account Manager (TAM) – Hybrid Workplace
Technical Account Manager (TAM) – Hybrid Workplace Job Responsibilities: Understands our Client’s business needs and aligns with our technology solution and services Track customer issues and resolutions through ticketing system Ensure processes and procedures are followed Assist with the client onboarding process Conduct Monthly/ Quarterly/Annual business reviews Provide accurate, timely, and detailed documentation of all…
iManage Engineer (Managed Service Provider)
iManage Engineer (Managed Service Provider) Job Responsibilities: Lead iManage implementation projects from start to finish, including system implementations, document migrations, and iManage cloud-to-cloud migrations Conduct needs assessments and create customized implementation strategies Provide expert advice on document management and workflow optimization using iManage Configure and customize iManage solutions to meet client needs Collaborate with clients’…
IT Sales Executive – Managed Services
IT Sales Executive – Managed Services Duties: Be an integral part of shaping the business development style of the company; assist in choosing the best tools and best practices and build out the managed services practice. Prospect for potential new SMB clients and turn sales pipeline into clients on SLAs. Leverage the existing sales pipeline…
January 6, 2025
Senior System Engineer Level 3 – MSP
Senior System Engineer Level 3 – MSP Job Duties: Provide technical expertise to align VMware Best Practices with company’s existing IT policies, workflows, and procedures in design process Designing and implementing, migrating and supporting Windows, VMware/Hyper-V server networks Maintaining and improving the technology infrastructure of our company, working closely with our team of L2 engineers…
IT Support Engineer (Tier 2.5) MSP
IT Support Engineer (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT Support Engineer (Tier 2.5) MSP Requirements: 3+ years of experience working for a Managed Service…
System Engineer (Escalation Team) – Managed Services
System Engineer (Escalation Team) – Managed Services Expectation: Diagnose and resolve a wide range of technical issues remotely or at client sites. Handle escalations/questions from the team, mentor junior techs, and lead training sessions. Liaise with vendors and other third parties to move issues toward completion. Coordinating and implementing client/server applications architecture. Detailed understanding of…
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