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IT Service Desk Manager (MSP)
What You’ll Do: Manage daily operations of the service desk, ensuring timely resolution of client issues Assign and review service tickets, enforcing SLAs and keeping documentation up to date Oversee high-priority escalations and enforce internal processes for resolution Collaborate with the Director of IT and CEO on reporting, KPIs, and process improvements Generate and analyze…
May 5, 2025
System Administrator (Project & Cloud Focus) – MSP
What You’ll Do Administer, monitor, and maintain Windows-based systems, Active Directory environments, and Exchange Support and troubleshoot DNS, LDAP, SMTP, and general email security protocols Manage disaster recovery processes for Exchange and AD systems Perform network analysis and assist with bandwidth, disk sizing, and capacity planning Maintain and support backup solutions for clients across various…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
May 1, 2025
Senior System Administrator – Managed Services/ Microsoft SME
Senior System Administrator – Managed Services/ Microsoft SME Responsibilities: Lead and manage the MSP team to deliver exceptional IT support services. Design, implement, and support IT solutions across on-premises, cloud, and hybrid environments. Utilize Co-pilot, SentinelOne, Intune, M365, Azure, and SharePoint for comprehensive IT management and security operations. Provide advanced support for Windows Server, including…
April 28, 2025
IT Sales Executive (Managed Services)
IT Sales Executive (Managed Services) Responsibilities: Own the full sales cycle from prospecting to close, with a strong focus on outbound new business development Qualify inbound leads generated by our telemarketing and email marketing partners and convert them into discovery calls and proposals Develop and maintain relationships with small-to-mid-sized business clients in a variety of…
April 25, 2025
Service Desk Technician Level 2 (Windows/Mac)
Service Desk Technician Level 2 (Windows/Mac) Key Responsibilities: Troubleshoot and resolve macOS and Windows 11 issues within set timeframes. Design and manage macOS system deployment workflows using JAMF, FileWave, or similar tools. Support and troubleshoot Apple Business Manager and MDM environments. Address workstation, server, networking, and remote work technology issues. Maintain and update documentation, service…
IT System Administrator Tier 2.5 (MSP)
IT System Administrator Tier 2.5 (MSP) Day to Day: Provide advanced troubleshooting and resolution for escalated IT issues. Manage and support Windows Server, Active Directory, Microsoft 365, and Azure environments. Deploy, configure, and troubleshoot firewalls, switches, and VPNs. Assist in migrating clients to the cloud (Azure, Microsoft 365, Hybrid environments). Automate and optimize processes using…
MSP Sales Executive
MSP Sales Executive Key responsibilities: Identify and connect with potential clients, especially within finance and other professional services Understand client needs and present tailored IT solutions including cloud services, cybersecurity, and compliance support Attend industry events and trade shows to expand network and build brand awareness Stay current on market trends and industry pain points…
Technical Account Manager (IT Managed Services)
Technical Account Manager (IT Managed Services) Responsibilities: Build and maintain long-term, emotionally driven relationships with clients to ensure retention of monthly revenue and prevent service-related attrition. Serve as the primary interface between the client and internal teams to ensure optimal service delivery, while focusing on driving gross margin and increasing overall account profitability. Provide strategic…
System Administrator (MSP/Azure)
System Administrator (MSP/Azure) What You’ll Do Split your time between infrastructure projects (50%) and escalated support (50%) Administer Microsoft 365: Exchange Online, Teams, SharePoint, and user management Maintain and configure Windows Server environments (DNS, DHCP, GPOs) Support hybrid identity environments: Azure Entra ID, on-prem AD, and Microsoft Exchange Conduct routine server audits and implement security…
System Administrator (IT Managed Services)
System Administrator (IT Managed Services) Key Responsibilities Conduct onsite technology assessments and ensure IT alignment with best practices. Identify and communicate technical risks to the vCIO. Maintain and update client IT documentation for consistency and knowledge sharing. Build strong technical relationships with clients and internal teams. Support the service desk and projects team as needed…
System Administrator / Technical Alignment Manager
System Administrator / Technical Alignment Manager Key Responsibilities: Conduct regular onsite visits for technology alignment and technical assessments. Maintain and develop technical standards and best practices for client environments. Identify and communicate technical risks to the vCIO. Build and sustain technical relationships with clients, ensuring alignment with established standards. Document and update all technical information…
vCIO (MSP)
vCIO (MSP) Qualifications and Responsibilities: A minimum of 1 year in the MSP industry Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and maintain company…
vCIO (IT Managed Services)
vCIO (IT Managed Services) Qualifications and Responsibilities: A minimum of 1 year in the MSP industry Understanding our client’s business and how they operate. Building healthy relationships with decision makers. Building technology roadmaps that budgets with clients to foresee future technology spending on projects, migrations, and upgrades. Work with TAM (if applicable) to build and…
System Administrator Level 2
System Administrator Level 2 Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes Troubleshooting and resolving technical issues promptly…
MSP Sales Executive – Managed IT Services
MSP Sales Executive – Managed IT Services Day-to-Day Lead the full B2B sales cycle within the Managed IT Services space Prospect via cold calls, email outreach, LinkedIn, and networking Identify key stakeholders and deliver tailored solution presentations Conduct discovery meetings and needs assessments Build compelling proposals and close deals Maintain CRM accuracy for pipeline forecasting…
Senior System Administrator Level 3 (MSP)
Senior System Administrator Level 3 (MSP) Responsibilities: Lead cloud migration projects and infrastructure improvements. Implement Microsoft 365 and Azure solutions, including Endpoint Manager (Intune), Defender ATP, and Sentinel. Transition applications and services from on-premises to Azure cloud environments. Develop and maintain cloud monitoring tools for automation and efficiency. Stay current with Microsoft cloud technologies and…
IT Service Desk Technician Level 1.5 (MSP)
IT Service Desk Technician Level 1.5 (MSP) Requirements: 1+ years of help desk or network support experience (MSP experience required). Strong proficiency with Windows 10, 11, Microsoft 365, and Active Directory. Experience with DNS/DHCP troubleshooting and hardware staging/deployment. Hands-on experience with desktop and software support. Willingness to travel to client sites within NYC. IT Service…
IT Help Desk Manager (Managed Services)
IT Help Desk Manager (Managed Services) Daily Tasks: Manage and prioritize all incoming help desk tickets to ensure timely and effective resolution Serve as the primary point of contact for escalations and client communication Monitor dashboards, email queues, and technician workloads to ensure SLA compliance Coordinate the day-to-day activities of the technical support team Provide…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr System Administrators,…
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