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Windows Systems Support Engineer // Hybrid NYC
Windows Systems Support Engineer Requirements: Exposure to cloud-based environments VMware troubleshooting/support Azure Active Directory, Group Policies MSP (Managed Service Provider) Experience Windows Systems Support Engineer Daily Responsibilities: 60% Administration/ Engineering 30% Escalated Support 10% Mentorship Windows Systems Support Engineer Benefits: 3 Weeks PTO Step immediately into a leadership role within the company Certification reimbursement Full…
January 1, 2026
Hybrid System Administrator (Level 2) – MSP
Hybrid System Administrator (Level 2) – MSP: Experience supporting End User IT Support, Cloud, O365 troubleshooting/administration, virtualization, Windows System Administration, and general Network Administration (TCP/IP) Technical experience with network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Experience with Windows OS and server from 2008-2019 Knowledge and experience with building and managing firewalls Experience working…
December 29, 2025
Hybrid Mid-Level System Engineer (MSP)
Hybrid Mid-Level System Engineer (MSP) Responsibilities: Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows Systems Administration, and general Network Administration (TCP/IP) Experience in general Network Administration/Troubleshooting Ability to perform end-to-end troubleshooting of issues, where the problem may lie in the storage, server, network, or anywhere in between MS Office 365 administration…
Technical Support Engineer Level 2 – (Hybrid) MSP
Technical Support Engineer Level 2 – (Hybrid) MSP Requirements: Performing software and hardware installation/configuration as needed. Perform some analytical, technical, and administrative work in the planning, design, and installation of new or existing computer systems in a Windows environment. Resolve customer issues, providing superior customer service to ensure satisfied customers Understand account procedures to properly inform…
Hybrid System Administrator (ConnectWise) – MSP
Hybrid System Administrator (ConnectWise) – MSP Qualifications: Experience working for a Managed Service Provider Required Understanding and supporting 24/7 infrastructure and business-critical applications Knowledge of (AD, O365, Azure) and Network support (Switches, routers, firewalls) Configure and install various computer and Windows servers Knowledgeable in Hyper-V / VMWare Knowledgeable in-network and firewalls (Cisco, SonicWall, Meraki, Fortinet,…
MSP Helpdesk Specialist – L2
MSP Helpdesk Specialist – L2 Responsibilities: Will be part of a team coordinating technology refreshes and deployments to end-users Configuring, troubleshooting, and repairing network devices, servers, and computers enjoys working with customers and learning from senior-level engineers. Have the ability to add/delete users to/from domain Escalate tickets to tier 2 and tier 3 support technicians…
IT Service Coordinator (Connectwise)
IT Service Coordinator (Connectwise) Responsibilities: A point of contact to the customer for all types of service requests Monitor service boards for new tickets and or respond to tickets Schedule internal and field resources on the CRM dispatch portal IT Service Coordinator (Connectwise) Requirements: MSP experience is REQUIRED Experience with Connectwise or Autotask or Kaseya…
Hybrid System Administrator (Level 1) MSP
Hybrid System Administrator (Level 1) MSP Duties & Requirements: Orienting new end users in hardware, software, and network systems/services available Experience providing remote support via telephone, or remote desktop technology Experience with Microsoft Windows 7/8/10 Experience with Microsoft Office and Active Directory Experience with setting up, configuring & troubleshooting PC & laptop hardware and peripherals…
Senior IT Specialist (MSP)
Senior IT Specialist (MSP) Responsibilities & Tasks include but are not limited to: Resolve Escalated Helpdesk Tickets Project work includes new client onboarding, deployments, or migrations of servers and networks, providing infrastructure guidance to C-level clients, designs, and implementations. Function as an assistant Project Manager, Team Lead, and/or hands-on escalation support for the lower-level tiered…
Service Desk Lead – Client IT Support Team
Service Desk Lead – Client IT Support Team Responsibilities and Technologies: Leadership aptitude and previous experience leading/managing other techs Experience handling escalated tickets in an SLA-driven environment Experience supporting multiple clients concurrently Hosted Exchange & O365 administration Windows Server 2012+, including AD, GPOs, File, DHCP, etc. Familiarity with Routers/Switches/Firewalls (mainly Cisco/SonicWall) Strong leadership potential and a desire…
IT Senior Engineer- MSP
IT Senior Engineer- MSP Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure, maintain…
December 28, 2025
Senior System Engineer (MSP)
Senior System Engineer (MSP) Responsibilities: Service as a project lead architecting and implementing solutions Serve as a highest point of escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) Extensive knowledge of Active Directory and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …) In-depth working knowledge of…
Help Desk Technician
Help Desk Technician Responsibilities: Configuring, troubleshooting, and repairing network devices, servers, and computers Have the ability to add/delete users to/from domain Escalate tickets to tier 2 and tier 3 support technicians as needed From time to time on-site teams will need additional resource to help deliver projects either on-site or remotely Help Desk Technician Requirements: …
MSP Service Coordinator / Level 1 Help Desk
MSP Service Coordinator / Level 1 Help Desk Responsibilities: Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload Monitor open service tickets to make sure the team is meeting customer SLA’s Schedule internal and field technical resources on the dispatch portal Monitor resource schedules to ensure prompt time entry…
IT Support Engineer Tier 2 (MSP)
IT Support Engineer Tier 2 (MSP) Required Skills & Abilities: Competent desktop support Mobile device support Competent Windows Server administration Competent network infrastructure support Competent Microsoft cloud ecosystem management Advanced on Microsoft Server Operating Systems (2008-2019) Advanced on Microsoft Workstation Operating Systems (XP to Windows 10) Advanced on Microsoft Office, QuickBooks, and Adobe software (Tech…
IT Senior Engineer- MSP
Key Responsibilities: Configure and install Windows servers and various computer systems. Lead migrations for M365 & G-Suite. Design and implement Azure build-outs and migrations. Troubleshoot and manage SharePoint migrations. Virtualize using Hyper-V or VMware, including setting up new infrastructure and performing P2V migrations. Install and maintain security tools, policies, and procedures. Design, configure, maintain, and…
December 27, 2025
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
December 26, 2025
Technical Account Manager – Managed Services
Technical Account Manager – Managed Services Requirements: Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client. Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports. Prepare, process, and track ongoing client Change Orders, Work Orders, and…
Technical Account Manager – Managed Services
Technical Account Manager – Managed Services Requirements: Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client. Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports. Prepare, process, and track ongoing client Change Orders, Work Orders, and…
IT Support Technician Tier 1.5 (MSP)- Bilingual Spanish
Core Responsibilities: Handle escalated Tier 1 support tickets, troubleshooting and resolving issues related to desktops, laptops, printers, and peripherals. Assist Tier 2 technicians in diagnosing and resolving complex technical problems involving Microsoft 365 applications, Windows operating systems, and basic network configurations. Perform system upgrades, installations, and configurations under the guidance of senior team members. Collaborate…
December 24, 2025
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