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Help Desk Manager (MSP)
Help Desk Manager (MSP) Responsibilities: Create Daily, Weekly, and Monthly Reports for Help Desk and Phone Systems. Produce On-Demand Client Health and Asset Reports. Monitor and review service tickets to ensure they are assigned to technicians and meet SLA standards, updating every 24 hours. Manage priority tickets, ensuring proper escalation according to policy. Schedule and…
September 1, 2024
IT Service Desk Lead – Remote Flexibility
IT Service Desk Lead – Remote Flexibility Responsibilities Lead, mentor, and motivate a team of service desk technicians to achieve high levels of performance, productivity, and job satisfaction. Oversee service desk operations, including ticket management, incident resolution, and service request fulfillment, ensuring that SLAs and KPIs are met or exceeded. Develop and implement service desk…
August 31, 2024
Senior System Administrator – M365/Azure Specialist (MSP)
Senior System Administrator – M365/Azure Specialist (MSP) Required Qualifications: Certification in Microsoft Azure Cloud or AWS platforms. Relevant certification such as Microsoft 365 Certified: Administrator Expert is preferred Proven experience with Microsoft Azure identity services, preferably Azure Entra. Strong understanding of Microsoft 365 technologies and best practices, including Exchange Online, SharePoint Online, OneDrive for Business,…
August 30, 2024
Senior System Administrator – VMware Specialist (MSP)
Senior System Administrator – VMware Specialist (MSP) Required Qualifications: 3+ years of administration experience with VMware Horizon (now Omnissa) Infrastructure Experience with large-scale virtualization clusters with hundreds of VMs per cluster 3+ years of experience with physical and virtual switch/router/firewall components (Cisco, Juniper, etc.) and troubleshooting complex network issues. 3+ years of strong, hands-on experience…
System Administrator – Projects Team (MSP)
System Administrator – Projects Team (MSP) Responsibilities: Project Implementation Ability to follow Statement of Work and Project Design Ability to follow and create checklists and procedures. Report on hours (actual vs budget) Identify Out of Scope and Change Order issues Report on metrics Architectural Design & Review Create project design with milestones and timelines Work…
Senior System Administrator / Projects Engineer (MSP)
Senior System Administrator / Projects Engineer (MSP) Responsibilities: Lead Azure migration projects end-to-end for a variety of clients, including planning, analysis, design, implementation, and support. Troubleshoot network and server-related issues for internal and external clients. Follow technical best practices and provide subject matter expertise for project and support engagements. Act as a technical escalation point…
IT Helpdesk Technician Level 2 (MSP)
IT Helpdesk Technician Level 2 (MSP) Responsibilities and Technologies: At least 1 year of MSP experience Form relationships with clients to learn their requirements and business objectives Provide on-site and remote end user and server support with a focus on client satisfaction and technical expertise Perform system and network diagnostics, repairs and suggest improvements Windows…
IT Helpdesk Technician (MSP)
IT Helpdesk Technician (MSP) Essential Duties and Responsibilities: Document all work performed in ConnectWise in a timely, accurate, and detailed manner. Participate in company training programs and achieve required milestones. Assist team leads with client or internal projects. Contribute ideas to address client IT needs strategically. Deploy and maintain laptops and desktop equipment. Administer and…
System Administrator (Managed Services)
System Administrator (Managed Services) Experience and Technologies: Windows Server versions 2012/2016/2019/2022 Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN M365 administrations and migrations VMware and Hyper-V implementations and upgrades Azure or AWS administration SonicWALL or Meraki firewall configuration Familiarity with ConnectWise, Datto RMM, ITGlue, or similar products System Administrator (Managed Services) Benefits: Health, Dental, and…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Complete management of Office 365 tenants including Teams, OneDrive, and SharePoint Complete management of Windows Active Directory, Domain Controller, related Microsoft Server Applications, and Virtualization tools Complete management of Windows/Mac workstations including configuration, maintenance, updates to operating system and applications Physically/virtually deploy internal and client Servers and Workstations Complete management of…
IT Senior System Administrator (Microsoft)
IT Senior System Administrator (Microsoft) Responsibilities: Proficient in troubleshooting and deploying Windows Server versions 2012 through 2022. Experienced in PowerShell scripting and development. Capable of implementing and managing Infrastructure as a Service (IaaS) and Software as a Service (SaaS) cloud solutions in Azure. Proficient in designing and maintaining client/server application architectures. Competent in upgrading network…
IT Support Engineer (MSP)
IT Support Engineer (MSP) Responsibilities: Perform remote help desk support. Tracking & documenting support activities, using ConnectWise ticketing system. Must be able to troubleshoot and diagnose technical issues in a timely manner to implement a solution or offer alternative options. Must have good working knowledge of Windows operating systems (desktop and all server) Must have…
IT Senior System Administrator (Managed Services)
IT Senior System Administrator (Managed Services) Qualifications: Previous Experience working for a MSP, CSP, or supporting multiple domains concurrently Experience performing advanced troubleshooting and administration of servers, networks, and standard business application. Experience with ConnectWise and It Glue. Specifically, ConnectWise Manage, Automate (now CW RMM) and IT Glue. Experience managing IT projects. Experience building technical…
Service Desk Technician Level 2 (MSP/ConnectWise)
Service Desk Technician Level 2 (MSP/ConnectWise) Skills: Microsoft Windows Operating Systems for Desktops and Laptop Windows Server versions 2008-2022 Windows Server: Remotely Diagnose, Troubleshoot and Repair M365 administration Active Directory and Group Policy requests Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.) Backup Solutions (hardware/software and Cloud) Azure Entra ID (Intune a plus)…
System and Network Administrator (Managed Services)
System and Network Administrator (Managed Services) Responsibilities: Tracking time, communications, and work output via our ConnectWise Manage PSA. Collaborating with internal teams, vendors, and client contacts. Installing, configuring, and troubleshooting workstations, servers, and cloud applications. Creating and maintaining information and documentation. System and Network Administrator (Managed Services) Experience: At least 1 year of previous MSP…
IT Help Desk Technician Tier 2 (MSP)
IT Help Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience is a must Provide tier two support to end users remotely or on customer site Work on escalated tickets to find timely resolutions to complex customer issues Experience with provisioning, administering, and troubleshooting various components of Microsoft 365 including but not limited…
IT Helpdesk Manager – MSP
IT Helpdesk Manager – MSP Summary: Leading and mentoring a team of skilled IT professionals to deliver exceptional support services. Establishing and optimizing Helpdesk procedures and workflows to ensure efficient operations. Serving as a pivotal point of contact for escalated technical issues and providing guidance for effective resolution. Collaborating with cross-functional teams to address client…
Senior NOC Tier 3 Engineer
Key Responsibilities: Oversee and maintain network connectivity, performance, and system alerts within the Network Operations Center. Manage backups, patches, releases, and change management processes to ensure system reliability and security. Address advanced NOC and server issues, including patch and firmware updates, as well as vulnerability remediation. Demonstrate expertise in applications and platforms, including MS Intune,…
August 29, 2024
Senior Centralized Services Engineer (MSP)
Senior Centralized Services Engineer (MSP) Key Responsibilities: Monitor and manage network connectivity, performance, and system alerts within the Network Operations Center. Oversee backups, patches, releases, and change management processes. Handle NOC and server-related tasks, including patch remediation, firmware updates, and vulnerability management. Expertise in managing and optimizing applications and platforms such as MS Intune, MS…
IT Support Specialist (MSP)
IT Support Specialist (MSP) Requirements: Windows OS Experience 1+ years working for a Managed Service Provider Required 2+ years of IT experience Experience troubleshooting/ administering M365 Active directory & Group Policy management Windows server administration Project experience with migrations, upgrades and virtualization/consolidation Preferred Client side server and network support IT Support Specialist (MSP) Benefits: Salary: $50,000-$60,000 Health,…
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