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IT System & Network Engineer Team Lead
IT System & Network Engineer Team Lead Responsibilities: Responding to Help Desk escalations (<20% of your time) Managing all aspects of networking platforms for our customers Serving as a subject matter expert, leveraging your IT/MSP background to provide expertise and guidance to junior technicians Demonstrating proficiency in server administration, including DNS management, to ensure optimal…
July 26, 2024
IT Technical Account Manager (MSP)
IT Technical Account Manager (MSP) Duties and Responsibilities: Develop a 3-year strategic technology plan for each client. Provide regular technology reviews for each client. Regularly consult with your clients to provide them with solutions to meet their technology requirements. Escalate client issues and/or concerns effectively, as needed. Manage client satisfaction & expectations, facilitating CTS services…
Senior System Administrator / Team Lead (MSP)
Senior System Administrator / Team Lead (MSP) Essential Duties and Responsibilities: 70% Escalations 30% Leadership Lead a team of 4 systems engineers to provide advanced technical support, troubleshooting, and solution development for servers, infrastructure, and network issues. Lead Incident response and cybersecurity operations with SOC. -Act as a point of escalation for complex technical problems,…
System Administrator Tier II (Managed Services)
System Administrator Tier II (Managed Services) Responsibilities: Provide day to day technical support for all users, both onsite and remote Maintain Active Directory in regard to on-boarding/off-boarding employees, including synchronization with Microsoft 365, SharePoint and OneDrive Maintain Microsoft 365 mailboxes for the company and troubleshoot issues as needed Provide basic support for Azure Virtual Desktops…
Mid Level IT Support Technician (MSP)
Mid Level IT Support Technician (MSP) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices. Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity Experience…
IT Helpdesk Support (Entry Level) -MSP
IT Helpdesk Support (Entry Level) -MSP Responsibilities: Provide remote support using ConnectWise Assist senior engineers with some project based work Support technologies including but limited to O365, Exchange, Active Directory, Azure Entra ID, Group Policy, Windows Servers Troubleshoot end user issues, provide desktop support Server administration and basic network troubleshooting IT Helpdesk Support (Entry Level) -MSP Requirements:…
Helpdesk Technician Level 1 (MSP)
Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system…
IT Support Desk Technician (Managed Services)
IT Support Desk Technician (Managed Services) Position Details: Responsible for providing first line support in a professional and timely manner relating to all technology. IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems. Basic technical support at…
Service Desk Technician (MSP/ConnectWise)
Service Desk Technician (MSP/ConnectWise) Skills: Microsoft Windows Operating Systems for Desktops and Laptop Windows Server versions 2008-2022 Windows Server: Remotely Diagnose, Troubleshoot and Repair M365 administration Active Directory and Group Policy requests Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.) Backup Solutions (hardware/software and Cloud) Azure Entra ID (Intune a plus) Service Desk…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Technical Requirements: Ability to handle and resolve escalated network and server support issues independently and with minimal supervision Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Troubleshooting and deploying Windows Server 2012r2 – 2022 M365 administration and migrations Active Directory and Group Policy creation VMware…
July 23, 2024
System Administrator Tier 2.5 (MSP)
System Administrator Tier 2.5 (MSP) Requirements: Experienced in Managed Services (MSP); excellent knowledge with best practices in keeping IT systems efficient – minimum of 1 year of managed services experience Deployment and administration of Microsoft 365 (M365) environments. Proven success migrating business email to M365 Building and deploying file servers and cloud computing solutions; Windows…
July 19, 2024
IT System Administrator – MSP
IT System Administrator – MSP Responsibilities: Serve as a primary contact on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365 and Azure Support Virtualization technologies VMware, HyperV, Azure Virtual Machines Support Network equipment (SonicWall, Fordinet, Cisco) IT System…
July 18, 2024
IT Network Administrator – MSP
IT Network Administrator – MSP Responsibilities: Work in-house or be assigned to project management teams working with outside clients. Implementing new network solutions and/or improving the efficiency of current networks Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP Procuring network equipment and managing subcontractors involved with network…
IT Helpdesk Technician “ticket crusher” – MSP
IT Helpdesk Technician “ticket crusher” – MSP Responsibilities: Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Complete remote access solution implementation and support: VPN and Terminal Services Monitor the manage system alerts & resolve incoming tickets at a tier 1 level Provide IT Support relating to technical issues involving…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr System Administrators,…
System Administrator (Tier II) – Unleash Your IT Mastery in MSP Realm
Requirements: 3+ years of battle-tested experience in the trenches of Managed Service Providers (MSPs) Advanced prowess in wrangling servers and critical components within Azure’s labyrinth Proficiency in providing technical support to users navigating the realms of Microsoft 365 and Google Mastery of troubleshooting methodologies and techniques across servers, desktops, laptops, printers, peripherals, and network management…
System Engineer – Partial WFH (MSP)
System Engineer – Partial WFH (MSP) Requirements: Experienced in Managed Services (MSP); excellent knowledge with best practices in keeping IT systems efficient – minimum of 1 year of managed services experience Deployment and administration of Microsoft 365 (M365) environments. Proven success migrating business email to M365 Building and deploying file servers and cloud computing solutions;…
Helpdesk Technician Level 2 (MSP)
Helpdesk Technician Level 2 (MSP) Essential Duties and Responsibilities: Document all work performed in ConnectWise in a timely, accurate, and detailed manner. Participate in company training programs and achieve required milestones. Assist team leads with client or internal projects. Contribute ideas to address client IT needs strategically. Deploy and maintain laptops and desktop equipment. Administer…
Helpdesk Technician Level 1 (MSP)
Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system…
System Administrator II – Managed Services
System Administrator II – Managed Services Responsibilities: Responsible for the day-to-day maintenance and operation of client systems and infrastructure You will work closely with our System Admin Level 1 and Level 3 teams to ensure our clients’ IT needs are met with speed and efficiency Participate in the design and execution of system upgrades and…
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