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System Administrator – Level 2 (MSP)
System Administrator – Level 2 (MSP) Job Responsibilities: Configuring, maintaining, and supporting client IT infrastructure (hardware and online services) Troubleshooting M365 applications (Intune, Exchange, etc.) Administering Microsoft Azure Services Configuring Windows Server tools (PowerShell, Active Directory, Group Policy) Troubleshooting IT peripherals (monitors, printers, cameras, and anything else that plugs into either the wall or the…
August 14, 2024
Service Desk Technician Level 2 (MSP)
Service Desk Technician Level 2 (MSP) Responsibilities: Troubleshoot, resolve, and document client technical issues Provide remote support, troubleshooting efforts, and remediation in a timely fashion Assist with New client on-boardings Onsite Windows Server Active Directory/GPO deployment and troubleshooting General Windows Server troubleshooting Backup maintenance Hypervisor maintenance Windows printer server deployment and troubleshooting Windows File Share/DFS…
IT System Administrator (ConnectWise)
IT System Administrator (ConnectWise) Responsibilities & Technologies: Tracking & documenting support activities, using ConnectWise ticketing system Perform onsite and remote help desk support Must have good working knowledge of Windows operating systems (desktop and all server) Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol Understanding of VoIP Phone Systems required to set…
August 13, 2024
Helpdesk Technician Tier 2 (MSP)
Helpdesk Technician Tier 2 (MSP) Responsibilities: Provide technical support to clients via phone, email, or in person, ensuring timely and effective resolution of IT issues. Diagnose and troubleshoot hardware, software, and network issues, escalating complex problems to Tier 3 support when necessary. Perform Microsoft Office 365 and Intune Device Management tasks such as account setups,…
August 9, 2024
System Administrator / Team Lead (MSP)
System Administrator / Team Lead (MSP) Required Skills: Demonstrated experience leading an IT Support team or function. Demonstrated experience with ITIL- oriented process design for IT Service Management. Demonstrated experience working in a time-sensitive, high-visibility environment. Experience with leading service desk performance indicators and service level standards Experience with leading service desk technology solutions for…
IT Help Desk Technician L2 (MSP)
IT Help Desk Technician L2 (MSP) Experience and Requirements: Windows 2012, 2016 & 2019 and 2022 Server Onsite installing, administering, and troubleshooting of Microsoft products (Windows 10, 11, and MS Office application suite) Microsoft 365, Azure Entra ID, GPO, switches and firewalls Basic Network connectivity (Ping, IP address, etc.) – SonicWALL preferred. Enjoys challenge of…
System Administrator (ConnectWise/Azure)
System Administrator (ConnectWise/Azure) Essential Duties & Responsibilities: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, Office 365, and SharePoint, as well as virtualization technologies on VMware and Azure. Implement and support remote access solutions like VPN and Microsoft Intune. Maintain…
IT System Administrator Level 2 (MSP/Azure)
IT System Administrator Level 2 (MSP/Azure) Responsibilities and Requirements: Previous MSP experience Ensure the smooth operation of systems through routine maintenance and detailed documentation for Server Administration (OS, AD, GPO) Support and configuration of Windows Server versions 2016-2022 Proficiency in M365, including license and subscription management. Mid-level or higher familiarity with virtualization (VMware, Hyper-V). Strong…
System Administrator Level 2 (MSP)
System Administrator Level 2 (MSP) Responsibilities and Tasks: Providing remote and onsite level 2/3 escalated server support and system/network administration with a focus on client satisfaction and technical expertise Perform remote and onsite project work such as: Network and Server upgrades and builds Perform system and network diagnostics, repairs and suggest improvements Install, configure, and…
Level 2 IT Support Technician (MSP)
Level 2 IT Support Technician (MSP) Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. You can use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise). Experience…
System Administrator Tier II (MSP)
System Administrator Tier II (MSP) Responsibilities: Delivering top-notch customer service while resolving technical issues promptly and professionally. Conducting desktop support activities, troubleshooting hardware and software problems, and assisting end-users with technical inquiries. Managing systems and servers, ensuring their stability, security, and optimal performance. Configuring and maintaining networking equipment, including routers, switches, and firewalls. Assisting in…
Help Desk Technician Tier I (Managed Services)
Help Desk Technician Tier I (Managed Services) Key Responsibilities: Provide Tier 1 technical support for various clients remotely and onsite within 30 minutes of our office. Handle 100% L1 support tickets and escalate to L2 as needed. Support key technologies including Microsoft 365, Windows 10/11, Active Directory Perform password resets and email forwarding within the…
IT Field Engineer -MSP
IT Field Engineer -MSP Requirements: 2+ years Managed Service Provider experience required. 2+ years Managed Service Provider Experience Required*** 2+ years experience with ConnectWise Experience configuring and administering Microsoft Office 365 Intermediate experience with Intune, Azure Virtual Desktop Hands-on experience with Windows Server and Hyper-V or VMware Proficient in networking technologies like Ethernet, TCP/IP, and…
Cloud/Systems Engineer – MSP Experience Required
Responsibilities: Leverage 5+ years of IT/MSP experience to communicate effectively with clients. Troubleshoot server and cloud applications, with expertise in Microsoft 365, Azure AD, and Windows Server. Lead on-premises to cloud migrations and manage networking tasks (VLAN, TCP/IP, routing, firewalls). Prepare and configure laptops/desktops, ensuring seamless integration with network environments. Administer client accounts in Office…
System Administrator
System Administrator Responsibilities: Implement, maintain, and document Microsoft server environments, including customer line of business applications. Install software releases and updates for client environments. Implement and maintain on-premises Hyper-V/VMware virtual environments. Configure, install, and troubleshoot workstations, servers, and networking components. Collaborate with peers on both client support and projects. Participate in after hours, on-call rotation…
Senior System Administrator (MSP/Azure)
Senior System Administrator (MSP/Azure) Responsibilities: Lead the implementation and build-out of comprehensive support services for Microsoft-related technologies, including but not limited to Microsoft 365, Teams, Azure, SharePoint, Windows Server, and SQL. Drive the design and implementation of support services for virtualization technologies such as VMware and Microsoft platforms. Take charge of IT support issues related…
IT Support & Project Engineer (Tier 2.5) MSP
IT Support & Project Engineer (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (Fortinet, Cisco, Sophos, SonicWall, Aruba) IT Support & Project Engineer (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud…
Service Desk Escalation Engineer (MSP)
Role Overview: As a Service Desk Escalation Engineer, you will be the key escalation point for our tier 1 and tier 2 support technicians. You will work with a range of technologies, including Microsoft server and desktop operating systems, virtualization platforms, and network security solutions. Key Responsibilities: Serve as the primary escalation contact for complex…
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Microsoft 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
Senior Solutions Architect (MSP)
Role Overview: We are seeking a highly skilled IT System Engineer with a strong background in solution architecture to join our dynamic team. This role is ideal for experienced professionals who excel in designing and implementing advanced technical solutions, providing top-tier infrastructure management, and driving strategic IT projects. As a key player, you will be…
August 8, 2024
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