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IT Support Engineer Level 1.5 (ConnectWise)
IT Support Engineer – Level 1.5 (ConnectWise) Required Skills: MSP experience (no exceptions) ConnectWise / ITGlue Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows System Administration, and general Network Administration (TCP/IP) At least 1 years of experience in general Network Administration/Troubleshooting Ability to perform end-to-end troubleshooting of issues, where the problem…
July 30, 2024
IT Junior Administrator – MSP System Infrastructure Team
IT Junior Administrator – MSP System Infrastructure Team Essential Duties and Responsibilities: Experience with administrating and maintaining Windows Server 2012 and above High level knowledge of supporting/managing desktop operating systems Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues Basic virtualization Administration which…
July 29, 2024
Junior Administrator – MSP System Infrastructure Team
Junior Administrator – MSP System Infrastructure Team Essential Duties and Responsibilities: Experience with administrating and maintaining Windows Server 2012 and above High level knowledge of supporting/managing desktop operating systems Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues Basic virtualization Administration which may…
IT Systems Administrator Tier 2.5 (MSP)
IT Systems Administrator Tier 2.5 (MSP) Key Responsibilities: Manage and optimize IT systems within a Managed Services environment. Deploy and administer Microsoft 365 (M365) solutions, including successful email migrations. Build and manage file servers and cloud computing solutions, with experience in Windows Server 2019/2022 and Hyper-V. Perform network deployments, including setting up firewalls, switches, and…
IT System Administrator (MSP)
IT System Administrator (MSP) Responsibilities: Take Service Desk Calls as well as be the escalation point for our Tier I Service Desk team. Configure, set up, and install desktop and laptop PCs. Provide support for multiple security tools and assist end-users with security-related issues Administration of M365 Implement, and Support Azure infrastructure Interface with account…
July 26, 2024
Senior System Engineer (MSP)
Senior System Engineer (MSP) Responsibilities: Service as a project lead architecting and implementing solutions Serve as a highest point of escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) Extensive knowledge of Active Directory and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …) In-depth working knowledge of…
IT System Administrator- Onsite & Remote Support (MSP)
IT System Administrator- Onsite & Remote Support (MSP) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians…
IT Systems Engineer (Microsoft Products) – MSP
IT Systems Engineer (Microsoft Products) – MSP Responsibilities: Server Migrations to Azure environment Server Builds Network Hardware Deployments M365 Email Migrations New Client Onboarding and Deployment IT Systems Engineer (Microsoft Products) – MSP Core Requirements: 3+ years of MSP experience working in a heavy projects capacity REQUIRED**** Experience in Tier III, administration, configuration, management and design…
Systems Engineer/ IT Consultant
Responsibilities: Timely and competent response to technology support requests Quality Microsoft 365, desktop, server, and network-level support Effective communication of technical information to clients and internal management Configuration of LAN and WAN topologies, server staging, and deployment Tier 2 and Tier 3 Support Required Technical Skills: Minimum of a two-year degree, preferably with emphasis on…
Senior Systems Engineer (Managed Service Provider)
Senior Systems Engineer Responsibilities: Configure and install various computer and Windows servers Migrate O365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure, maintain and…
IT System & Network Engineer Team Lead
IT System & Network Engineer Team Lead Responsibilities: Responding to Help Desk escalations (<20% of your time) Managing all aspects of networking platforms for our customers Serving as a subject matter expert, leveraging your IT/MSP background to provide expertise and guidance to junior technicians Demonstrating proficiency in server administration, including DNS management, to ensure optimal…
IT Technical Account Manager (MSP)
IT Technical Account Manager (MSP) Duties and Responsibilities: Develop a 3-year strategic technology plan for each client. Provide regular technology reviews for each client. Regularly consult with your clients to provide them with solutions to meet their technology requirements. Escalate client issues and/or concerns effectively, as needed. Manage client satisfaction & expectations, facilitating CTS services…
Senior System Administrator / Team Lead (MSP)
Senior System Administrator / Team Lead (MSP) Essential Duties and Responsibilities: 70% Escalations 30% Leadership Lead a team of 4 systems engineers to provide advanced technical support, troubleshooting, and solution development for servers, infrastructure, and network issues. Lead Incident response and cybersecurity operations with SOC. -Act as a point of escalation for complex technical problems,…
System Administrator Tier II (Managed Services)
System Administrator Tier II (Managed Services) Responsibilities: Provide day to day technical support for all users, both onsite and remote Maintain Active Directory in regard to on-boarding/off-boarding employees, including synchronization with Microsoft 365, SharePoint and OneDrive Maintain Microsoft 365 mailboxes for the company and troubleshoot issues as needed Provide basic support for Azure Virtual Desktops…
Mid Level IT Support Technician (MSP)
Mid Level IT Support Technician (MSP) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices. Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity Experience…
IT Helpdesk Support (Entry Level) -MSP
IT Helpdesk Support (Entry Level) -MSP Responsibilities: Provide remote support using ConnectWise Assist senior engineers with some project based work Support technologies including but limited to O365, Exchange, Active Directory, Azure Entra ID, Group Policy, Windows Servers Troubleshoot end user issues, provide desktop support Server administration and basic network troubleshooting IT Helpdesk Support (Entry Level) -MSP Requirements:…
Helpdesk Technician Level 1 (MSP)
Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system…
IT Support Desk Technician (Managed Services)
IT Support Desk Technician (Managed Services) Position Details: Responsible for providing first line support in a professional and timely manner relating to all technology. IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems. Basic technical support at…
Service Desk Technician (MSP/ConnectWise)
Service Desk Technician (MSP/ConnectWise) Skills: Microsoft Windows Operating Systems for Desktops and Laptop Windows Server versions 2008-2022 Windows Server: Remotely Diagnose, Troubleshoot and Repair M365 administration Active Directory and Group Policy requests Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.) Backup Solutions (hardware/software and Cloud) Azure Entra ID (Intune a plus) Service Desk…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Technical Requirements: Ability to handle and resolve escalated network and server support issues independently and with minimal supervision Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Troubleshooting and deploying Windows Server 2012r2 – 2022 M365 administration and migrations Active Directory and Group Policy creation VMware…
July 23, 2024
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