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IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
July 31, 2024
Senior System Administrator – MSP (Hybrid WFH)
Senior System Administrator – MSP (Hybrid WFH) Key Responsibilities: Manage VEEAM backup and replication platform to ensure data integrity and availability. Maintain Azure Stack HCI environments, including working with vendor for additional resource deployment, scaling, hypervisor management, and troubleshooting. Develop and maintain PowerShell scripts to automate administrative tasks and streamline operations. Configure, manage, and troubleshoot…
Systems Engineer
Role Overview: We are seeking a skilled Systems Engineer to join our Managed IT division. This role involves overseeing client onboarding, implementing new hardware, managing migration projects, and providing technical support for complex issues. You will play a crucial role in ensuring seamless technology transitions and supporting our clients’ IT needs. Key Responsibilities: Manage client…
IT Service Delivery Manager (Managed Services)
IT Service Delivery Manager (Managed Services) Responsibilities: Manage a team of 50 support desk technicians Proactively monitor assigned and open tickets/projects, contacting customers when necessary, and ensuring tickets and projects are updated on a timely basis Create and continuously update policies and procedures for creating, updating, escalating, and closing tickets and projects Ensure that all…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, M365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
Service Delivery Manager (MSP)
Service Delivery Manager (MSP) Responsibilities: Help lead and prioritize the support team and Engineering teams workload Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor…
IT Helpdesk Technician Level 1 (MSP)
IT Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current…
IT Helpdesk Technician Level 1 (MSP)
IT Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current…
Senior System Administrator – Team Lead (Managed Services)
Senior System Administrator – Team Lead (Managed Services) Responsibilities: Lead a team of 6 IT Engineers Lead cybersecurity operations with SOC Act as final point of escalation Develop and maintain team procedures/policies Lead trainings for Engineering team Senior System Administrator – Team Lead (Managed Services) Technology Skills: Windows Server 2012r2 through 2022 administration and implementation…
Help Desk Technician Level 2 (MSP/ConnectWise)
Help Desk Technician Level 2 (MSP/ConnectWise) Responsibilities: Providing escalated support. Conducting on-site client visits within the area. Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive. Hands-on work with desktops, networking, and a few physical servers. Server and workstation support including installing and updating software and troubleshooting errors Network…
Help Desk Technician Level 2 (MSP/ConnectWise)
Help Desk Technician Level 2 (MSP/ConnectWise) Responsibilities: Providing escalated support. Conducting on-site client visits within the area. Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive. Hands-on work with desktops, networking, and a few physical servers. Server and workstation support including installing and updating software and troubleshooting errors Network…
Field Engineer Tier 2 (MSP)
Field Engineer Tier 2 (MSP) Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes (MACs) Troubleshooting and resolving technical…
July 30, 2024
IT Senior System Administrator (Managed Services)
IT Senior System Administrator (Managed Services) Experience: Passion for delivering remarkable customer experience and success with a commitment to integrity and excellence. Previous MSP experience required Experience in consulting, ability to work well in multiple client settings. Provide end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations,…
System Administrator / Field Technician (Hybrid WFH)
System Administrator / Field Technician (Hybrid WFH) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices. Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity…
IT Support Engineer Level 1.5 (ConnectWise)
IT Support Engineer – Level 1.5 (ConnectWise) Required Skills: MSP experience (no exceptions) ConnectWise / ITGlue Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows System Administration, and general Network Administration (TCP/IP) At least 1 years of experience in general Network Administration/Troubleshooting Ability to perform end-to-end troubleshooting of issues, where the problem…
IT Support Technician Tier 1.5 (MSP)- Bilingual Spanish
Core Responsibilities: Handle escalated Tier 1 support tickets, troubleshooting and resolving issues related to desktops, laptops, printers, and peripherals. Assist Tier 2 technicians in diagnosing and resolving complex technical problems involving Microsoft 365 applications, Windows operating systems, and basic network configurations. Perform system upgrades, installations, and configurations under the guidance of senior team members. Collaborate…
July 29, 2024
IT Junior Administrator – MSP System Infrastructure Team
IT Junior Administrator – MSP System Infrastructure Team Essential Duties and Responsibilities: Experience with administrating and maintaining Windows Server 2012 and above High level knowledge of supporting/managing desktop operating systems Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues Basic virtualization Administration which…
Junior Administrator – MSP System Infrastructure Team
Junior Administrator – MSP System Infrastructure Team Essential Duties and Responsibilities: Experience with administrating and maintaining Windows Server 2012 and above High level knowledge of supporting/managing desktop operating systems Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues Basic virtualization Administration which may…
Intermediate IT Systems Engineer – MSP
Intermediate IT Systems Engineer – MSP Key Responsibilities: Administer and support Microsoft 365 environments and migrations Design, implement, and manage Azure infrastructure Handle system administration tasks for Windows Servers Ensure security and compliance to protect our infrastructure Oversee backup and disaster recovery processes Manage network infrastructure including firewall configuration and support Intermediate IT Systems Engineer…
IT Systems Administrator Tier 2.5 (MSP)
IT Systems Administrator Tier 2.5 (MSP) Key Responsibilities: Manage and optimize IT systems within a Managed Services environment. Deploy and administer Microsoft 365 (M365) solutions, including successful email migrations. Build and manage file servers and cloud computing solutions, with experience in Windows Server 2019/2022 and Hyper-V. Perform network deployments, including setting up firewalls, switches, and…
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