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IT Support Desk Technician (Managed Services)
IT Support Desk Technician (Managed Services) Position Details: Responsible for providing first line support in a professional and timely manner relating to all technology. IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems. Basic technical support at…
July 26, 2024
Service Desk Technician (MSP/ConnectWise)
Service Desk Technician (MSP/ConnectWise) Skills: Microsoft Windows Operating Systems for Desktops and Laptop Windows Server versions 2008-2022 Windows Server: Remotely Diagnose, Troubleshoot and Repair M365 administration Active Directory and Group Policy requests Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.) Backup Solutions (hardware/software and Cloud) Azure Entra ID (Intune a plus) Service Desk…
IT Desktop Support Technician (MSP)
IT Desktop Support Technician (MSP) Responsibilities: Provide level 1 support for all client tickets. Troubleshoot & Administer O365 Manage accounts in active directory for various clients Provide desktop support, provision laptops Work along side senior engineers for exposure to project based work IT Desktop Support Technician (MSP) Requirements: Comfortable with multiple technologies such as Active Directory, Microsoft…
July 25, 2024
System Administrator (ConnectWise)
System Administrator (ConnectWise) Technical Requirements: Ability to handle and resolve escalated network and server support issues independently and with minimal supervision Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Troubleshooting and deploying Windows Server 2012r2 – 2022 M365 administration and migrations Active Directory and Group Policy creation VMware…
July 23, 2024
IT Solutions Architect & Senior Engineer – MSP
IT Solutions Architect & Senior Engineer – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation.…
System Administrator Tier 2.5 (MSP)
System Administrator Tier 2.5 (MSP) Requirements: Experienced in Managed Services (MSP); excellent knowledge with best practices in keeping IT systems efficient – minimum of 1 year of managed services experience Deployment and administration of Microsoft 365 (M365) environments. Proven success migrating business email to M365 Building and deploying file servers and cloud computing solutions; Windows…
July 19, 2024
IT Field Technician & IT Support Specialist Tier II (MSP)
IT Field Technician & IT Support Specialist Tier II (MSP) Technologies/ Requirements: Windows Servers VMware, Hyper-V ConnectWise a major plus Ability to conceptualize the design and deployments of new offices and new clients (Windows/VMware/Cloud) Experience with Network Administration Experience with Active Directory, Group Policy, O365, Exchange and Azure AD Ability to articulate your work to…
IT System Administrator – MSP
IT System Administrator – MSP Responsibilities: Serve as a primary contact on client support agreements Set up and install new end user devices, servers and network equipment Administer, manage, support and maintain Windows Desktops, Servers, Microsoft 365 and Azure Support Virtualization technologies VMware, HyperV, Azure Virtual Machines Support Network equipment (SonicWall, Fordinet, Cisco) IT System…
July 18, 2024
Tier 2.5 Systems Engineer – IT Service Management
Key Responsibilities: Design, support, and maintain client network and computing infrastructure. Administer servers and virtual server clusters. Configure and manage network hardware, systems, services, and devices. Implement performance-enhancing changes to network architectures. Monitor and maintain network security systems and technologies. Administer software and network security protocols. Manage user accounts, permissions, email systems, and threat management.…
IT Network Administrator – MSP
IT Network Administrator – MSP Responsibilities: Work in-house or be assigned to project management teams working with outside clients. Implementing new network solutions and/or improving the efficiency of current networks Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP Procuring network equipment and managing subcontractors involved with network…
IT Helpdesk Technician “ticket crusher” – MSP
IT Helpdesk Technician “ticket crusher” – MSP Responsibilities: Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Complete remote access solution implementation and support: VPN and Terminal Services Monitor the manage system alerts & resolve incoming tickets at a tier 1 level Provide IT Support relating to technical issues involving…
IT Helpdesk Technician “ticket crusher” – MSP
IT Helpdesk Technician “ticket crusher” – MSP Responsibilities: Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Complete remote access solution implementation and support: VPN and Terminal Services Monitor the manage system alerts & resolve incoming tickets at a tier 1 level Provide IT Support relating to technical issues involving…
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr System Administrators,…
System Administrator (Tier II) – Unleash Your IT Mastery in MSP Realm
Requirements: 3+ years of battle-tested experience in the trenches of Managed Service Providers (MSPs) Advanced prowess in wrangling servers and critical components within Azure’s labyrinth Proficiency in providing technical support to users navigating the realms of Microsoft 365 and Google Mastery of troubleshooting methodologies and techniques across servers, desktops, laptops, printers, peripherals, and network management…
Technical Support Engineer (Tier II)
Technical Support Engineer (Tier II) Responsibilities include: Administrating Microsoft Servers Serving as a technical expert analyzing client infrastructure and providing recommendations on improvements. Systems monitoring, analysis and capacity planning. Virtualization technology support (VMware, Citrix, Hyper-V) Technical Support Engineer (Tier II) Required Experience: 3+ years experience with Windows Servers, Azure, O365 3+ years experience administering Active Directory…
System Engineer – Partial WFH (MSP)
System Engineer – Partial WFH (MSP) Requirements: Experienced in Managed Services (MSP); excellent knowledge with best practices in keeping IT systems efficient – minimum of 1 year of managed services experience Deployment and administration of Microsoft 365 (M365) environments. Proven success migrating business email to M365 Building and deploying file servers and cloud computing solutions;…
Helpdesk Technician Level 2 (MSP)
Helpdesk Technician Level 2 (MSP) Essential Duties and Responsibilities: Document all work performed in ConnectWise in a timely, accurate, and detailed manner. Participate in company training programs and achieve required milestones. Assist team leads with client or internal projects. Contribute ideas to address client IT needs strategically. Deploy and maintain laptops and desktop equipment. Administer…
Helpdesk Technician Level 1 (MSP)
Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system…
System Administrator II – Managed Services
System Administrator II – Managed Services Responsibilities: Responsible for the day-to-day maintenance and operation of client systems and infrastructure You will work closely with our System Admin Level 1 and Level 3 teams to ensure our clients’ IT needs are met with speed and efficiency Participate in the design and execution of system upgrades and…
System Administrator (MSP/Windows)
System Administrator (MSP/Windows) Key Responsibilities: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, Office 365, and SharePoint, as well as virtualization technologies on VMware and Azure. Implement and support remote access solutions like VPN and Microsoft Intune. Maintain remote monitoring…
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