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System Administrator – Projects Team (MSP)
System Administrator – Projects Team (MSP) Primary Responsibilities: Primary Duties: Tasks encompassing Windows system management, systems security, local application hosting setup and support, network administration, storage administration, etc. Critical Focus: Proficiency in Windows security policies, regular server patch management, and continuous vulnerability assessment and remediation. Windows Management: Proficient in managing Windows Active Directory / Domains,…
July 16, 2024
IT Network Engineer (Managed Services)
IT Network Engineer (Managed Services) Responsibilities: Evaluate and consult on network design and configuration Execute pre-sales functions (bill of materials, statement of work, estimate of hours) Deploy systems Define monitoring requirements based on criticality Assist in troubleshooting systems Configure local and remote network connectivity Troubleshoot performance issues Work with third party vendors/partners Implement and support…
IT Senior System Administrator (Partial WFH)
IT Senior System Administrator (Partial WFH) Requirements: Advanced knowledge of Windows Server. This includes Active Directory, DHCP and DNS. Hands-on experience with Windows Server deployment. Various file sharing technologies Solid understand of DNS concepts. Experience with Microsoft 365 Cloud suite. Hands-on experience with various Hypervisor technologies (Hyper-V/VMware) Experience with managing/deploying Azure resources (VM, AAD, Storage,…
IT Service Desk Engineer Level 2 (Hybrid WFH)
IT Service Desk Engineer Level 2 (Hybrid WFH) Responsibilities: Windows Desktop Support, Connectwise Manage, Connectwise Automate, and Connectwise Control Experience Preferred Knowledge of Microsoft 365 support, Outlook configurations, mobile devices email configurations, Azure Entra ID Virus, Malware and Security Troubleshooting & Remedies Network Component Installation and Basic Diagnostics Knowledge of backups utilities, ie Datto, Carbonite,…
IT Senior System Administrator (Hybrid WFH)
IT Senior System Administrator (Hybrid WFH) Key Responsibilities: Design, implement, and support IT solutions across on-premises, cloud, and hybrid environments. Utilize Co-pilot, SentinelOne, Intune, M365, Azure, and SharePoint for comprehensive IT management and security operations. Provide advanced support for Windows Server, including Active Directory, DHCP, DNS, and deployment. Manage Microsoft 365 Cloud suite and other…
System Administrator / Level 3 Support (MSP)
System Administrator / Level 3 Support (MSP) Responsibilities: Respond to and resolve a wide range of support tickets, from Level 1 to escalated Level 3 issues. Provide support for key technologies including: Microsoft 365 Active Directory Networking Servers and workstations SonicWall Firewalls Ubiquiti switches and WAPs Perform network deployments, including new firewalls, switches, and servers.…
Solutions Architect (Managed Service Provider)
Solutions Architect (Managed Service Provider) Functional Responsibilities: Assist Sales Representatives with technical knowledge pertaining to the products and services offered by the company. Provide pre-sales technical assistance and product education to the Sales Team, customers, and prospects. Provide technical specifications for quotes and prepare accompanying materials. Interpret customer requirements; speak with customers or prospects to…
Service Desk Technician Tier 2 (Hybrid WFH)
Service Desk Technician Tier 2 (Hybrid WFH) Responsibilities: Troubleshoot, resolve, and document client technical issues Provide remote support, troubleshooting efforts, and remediation in a timely fashion Assist with New client on-boardings Onsite Windows Server Active Directory/GPO deployment and troubleshooting General Windows Server troubleshooting PowerShell scripting and automation Backup Implementation and maintenance Hypervisor deployment and maintenance…
System Administrator / Help Desk Level 2 (MSP)
System Administrator / Help Desk Level 2 (MSP) Skills & Requirements: Working knowledge of Windows server (2016-2022) Solid Desktop support experience with Windows 11 Solid networking experience with switches, firewalls, and connectivity issues Working knowledge of Microsoft Remote Desktop and Azure AVD Exposure to image-based backup solutions (Veeam, Unitrends, Datto BDR) Solid experience with Microsoft…
Service Desk Technician Tier 2 (MSP)
Service Desk Technician Tier 2 (MSP) Responsibilities: Troubleshoot, resolve, and document client technical issues Provide remote support, troubleshooting efforts, and remediation in a timely fashion Assist with New client on-boardings Onsite Windows Server Active Directory/GPO deployment and troubleshooting General Windows Server troubleshooting PowerShell scripting and automation Backup Implementation and maintenance Hypervisor deployment and maintenance Windows…
July 15, 2024
System Administrator – Level 2 (MSP)
System Administrator – Level 2 (MSP) Job Responsibilities: Configuring, maintaining, and supporting client IT infrastructure (hardware and online services) Troubleshooting M365 applications (Intune, Exchange, etc.) Administering Microsoft Azure Services Configuring Windows Server tools (PowerShell, Active Directory, Group Policy) Troubleshooting IT peripherals (monitors, printers, cameras, and anything else that plugs into either the wall or the…
System Administrator – Level 2 (MSP)
System Administrator – Level 2 (MSP) Job Responsibilities: Configuring, maintaining, and supporting client IT infrastructure (hardware and online services) Troubleshooting M365 applications (Intune, Exchange, etc.) Administering Microsoft Azure Services Configuring Windows Server tools (PowerShell, Active Directory, Group Policy) Troubleshooting IT peripherals (monitors, printers, cameras, and anything else that plugs into either the wall or the…
Managed Services (MSP) Escalation IT Engineer
The Ideal Candidate: Proven experience taking escalation tickets Has experience working for an MSP (Managed Service Provider) Knows how to use tools such as N-able, ConnectWise and ITglue Is detail oriented Has strong computer hardware, software and networking skills (primarily in Windows environments) Is very customer service oriented and is focused on customer satisfaction; must…
Level 2 Cloud & Client IT Support Engineer
Level 2 Cloud & Client IT Support Engineer requirements: MS Windows Servers Azure Entra ID & O365 Support Windows OS Mobile devices (Intune) Familiarity with at least one remote monitoring / management and professional services automation tool (ConnectWise, Kaseya, Labtech, Autotask, etc) Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN Ability to work multiple tickets…
Level 1 System Administrator – Field Server Engineer
Level 1 System Administrator – Field Server Engineer Job Requirements Include: Experience with an RMM/PSA tool (we use ConnectWise) Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Determining which products or services best fit the customers’ needs Recommending and building systems…
Lead IT Support Engineer
Lead IT Support Engineer Responsibilities: Manage and mentor a team of Level 3 support technicians Oversee all support tickets and ensure timely resolution Work closely with clients to ensure satisfaction and address any escalations Continuously improve support processes and procedures Lead IT Support Engineer Technical Skills: 5+ years of experience in IT support, with at…
July 12, 2024
System Administrator Level 2 (Managed Services)
System Administrator Level 2 (Managed Services) Skills and Experience: 5 plus years of experience in network / IT systems and troubleshooting steps Experience with escalated helpdesk/desktop support Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams Experience with Windows Server, Active Directory Management, Group Policy, Etc. A general understanding of TCPIP, DNS, DHCP, and RADIUS…
System Administrator / Help Desk Level 2 (MSP)
System Administrator / Help Desk Level 2 (MSP) Skills & Requirements: Working knowledge of Windows server (2016-2022) Solid Desktop support experience with Windows 11 Solid networking experience with switches, firewalls, and connectivity issues Working knowledge of Microsoft Remote Desktop and Azure AVD Exposure to image-based backup solutions (Veeam, Unitrends, Datto BDR) Solid experience with Microsoft…
System Administrator Tier II (MSP/ConnectWise)
System Administrator Tier II (MSP/ConnectWise) Responsibilities: Day-to-day MS365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier II (MSP/ConnectWise) Requirements: Strong experience with management…
Help Desk Technician Level 2 (MSP)
Help Desk Technician Level 2 (MSP) Technical Skills: Hardware and Software: PC/Mac, MS Office, QuickBooks, Dell Servers and Workstations (Dell/Lenovo/HP) Operating Systems: Windows, macOS Mobile Phones: Apple, Android Server Systems: Windows Server 2012/2016/2019/2022 Business Applications: Office 365, G Suite Virtualization: VMware or Hyper-V Cloud: Azure (Entra ID, Intune) Networking: routers, switches, and firewalls – primarily…
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