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Helpdesk Technician Level 1 (MSP)
Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system…
July 18, 2024
System Administrator II – Managed Services
System Administrator II – Managed Services Responsibilities: Responsible for the day-to-day maintenance and operation of client systems and infrastructure You will work closely with our System Admin Level 1 and Level 3 teams to ensure our clients’ IT needs are met with speed and efficiency Participate in the design and execution of system upgrades and…
System Administrator (MSP/Windows)
System Administrator (MSP/Windows) Key Responsibilities: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, Office 365, and SharePoint, as well as virtualization technologies on VMware and Azure. Implement and support remote access solutions like VPN and Microsoft Intune. Maintain remote monitoring…
IT System Administrator (Hybrid WFH)
IT System Administrator (Hybrid WFH) Technologies: Microsoft 365 (Exchange, Azure Entra ID, SharePoint, OneDrive) Windows Server (Active Directory, file/print sharing, DNS, DHCP) Networking (Connectivity issues, VPN, WiFi, TCP/IP) Desktop Support (Everything you can and cannot think of) Backup issues (Veeam, ShadowProtect, Datto) Cloud (Azure Entra ID, Intune, VMs) RMM Automation experience highly preferred (ConnectWise, Kaseya,…
July 17, 2024
IT System Support Technician (ConnectWise)
IT System Support Technician (ConnectWise) Duties and Responsibilities: Triage and prioritize incoming tickets from clients’ support needs Work at customer locations providing end-user technical support, hardware installation, and infrastructure replacement as needed User onboarding and offboarding computers and accounts Manage and maintain server, storage, and virtual infrastructures (Hyper-V and Azure) Escalate tickets to tier 2…
July 16, 2024
IT System Administrator (MSP/Azure)
IT System Administrator (MSP/Azure) Technologies: Microsoft 365 (Exchange, Azure Entra ID, SharePoint, OneDrive) Windows Server (Active Directory, file/print sharing, DNS, DHCP) Networking (Connectivity issues, VPN, WiFi, TCP/IP) Desktop Support (Everything you can and cannot think of) Backup issues (Veeam, ShadowProtect, Datto) Cloud (Azure Entra ID, Intune, VMs) RMM Automation experience highly preferred (ConnectWise, Kaseya, or…
IT System Administrator & Field Technician (MSP)
IT System Administrator & Field Technician (MSP) Responsibilities: Provide excellent service and support to end-users onsite at customer locations. Resolve user issues assigned in the form of tickets in the onsite and helpdesk service boards communicating with technical staff and escalating outstanding matters when needed. Perform work on servers as required to resolve user-facing tickets.…
System Administrator (MSP Cloud Team)
System Administrator (MSP Cloud Team) Responsibilities & Projects: Troubleshoot and resolve Tier 2 service tickets to provide senior level technical IT support to local and remote clients. Work alongside Senior Engineers performing projects Perform hardware and software installations and updates. Ensure all client issues are thoroughly documented and account for all time spent supporting clients…
Service Desk Engineer Level 2 (MSP)
Service Desk Engineer Level 2 (MSP) Requirements: Network basics – ability to troubleshoot network connectivity issues and network equipment to quickly identify and correct basic issues, since many of our customers use cloud technology. You also need to have basic knowledge on DHCP, DNS and WiFi troubleshooting. Network intermediate – ability to install and configure…
System Administrator (MSP/ConnectWise)
System Administrator (MSP/ConnectWise) Technologies: Microsoft 365 (Exchange, Azure Entra ID, SharePoint, OneDrive) Windows Server (Active Directory, file/print sharing, DNS, DHCP) Networking (Connectivity issues, VPN, WiFi, TCP/IP) Desktop Support (Everything you can and cannot think of) Backup issues (Veeam, ShadowProtect, Datto) Cloud (Azure Entra ID, Intune, VMs) RMM Automation experience highly preferred (ConnectWise, Kaseya, or Ninja)…
IT Help Desk Engineer – Level 2 (MSP)
IT Help Desk Engineer – Level 2 (MSP) Responsibilities & Experience: Experience in installing and configuring computer systems, diagnosing and solving hardware/software faults, and logging and tracking any additional troubleshooting that may occur Supporting Windows Server versions 2012 through 2022 Knowledge of software/hardware repair and Windows 10, 11 M365 administration Veeam Backup VMware/Azure Networking, Routers,…
IT System Administrator
IT System Administrator Required Skills: Ability to migrate servers and perform M365 migrations Solid Working Knowledge of Firewall Technologies including VPN ‐ SonicWALL shop Experience with troubleshooting and deploying Windows 2012 through 2022 servers Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. The configuration, management, and troubleshooting of firewalls,…
System Administrator – Projects Team (MSP)
System Administrator – Projects Team (MSP) Primary Responsibilities: Primary Duties: Tasks encompassing Windows system management, systems security, local application hosting setup and support, network administration, storage administration, etc. Critical Focus: Proficiency in Windows security policies, regular server patch management, and continuous vulnerability assessment and remediation. Windows Management: Proficient in managing Windows Active Directory / Domains,…
IT Network Engineer (Managed Services)
IT Network Engineer (Managed Services) Responsibilities: Evaluate and consult on network design and configuration Execute pre-sales functions (bill of materials, statement of work, estimate of hours) Deploy systems Define monitoring requirements based on criticality Assist in troubleshooting systems Configure local and remote network connectivity Troubleshoot performance issues Work with third party vendors/partners Implement and support…
IT Senior System Administrator (Partial WFH)
IT Senior System Administrator (Partial WFH) Requirements: Advanced knowledge of Windows Server. This includes Active Directory, DHCP and DNS. Hands-on experience with Windows Server deployment. Various file sharing technologies Solid understand of DNS concepts. Experience with Microsoft 365 Cloud suite. Hands-on experience with various Hypervisor technologies (Hyper-V/VMware) Experience with managing/deploying Azure resources (VM, AAD, Storage,…
IT Service Desk Engineer Level 2 (Hybrid WFH)
IT Service Desk Engineer Level 2 (Hybrid WFH) Responsibilities: Windows Desktop Support, Connectwise Manage, Connectwise Automate, and Connectwise Control Experience Preferred Knowledge of Microsoft 365 support, Outlook configurations, mobile devices email configurations, Azure Entra ID Virus, Malware and Security Troubleshooting & Remedies Network Component Installation and Basic Diagnostics Knowledge of backups utilities, ie Datto, Carbonite,…
IT Senior System Administrator (Hybrid WFH)
IT Senior System Administrator (Hybrid WFH) Key Responsibilities: Design, implement, and support IT solutions across on-premises, cloud, and hybrid environments. Utilize Co-pilot, SentinelOne, Intune, M365, Azure, and SharePoint for comprehensive IT management and security operations. Provide advanced support for Windows Server, including Active Directory, DHCP, DNS, and deployment. Manage Microsoft 365 Cloud suite and other…
System Administrator / Level 3 Support (MSP)
System Administrator / Level 3 Support (MSP) Responsibilities: Respond to and resolve a wide range of support tickets, from Level 1 to escalated Level 3 issues. Provide support for key technologies including: Microsoft 365 Active Directory Networking Servers and workstations SonicWall Firewalls Ubiquiti switches and WAPs Perform network deployments, including new firewalls, switches, and servers.…
Solutions Architect (Managed Service Provider)
Solutions Architect (Managed Service Provider) Functional Responsibilities: Assist Sales Representatives with technical knowledge pertaining to the products and services offered by the company. Provide pre-sales technical assistance and product education to the Sales Team, customers, and prospects. Provide technical specifications for quotes and prepare accompanying materials. Interpret customer requirements; speak with customers or prospects to…
Service Desk Technician Tier 2 (Hybrid WFH)
Service Desk Technician Tier 2 (Hybrid WFH) Responsibilities: Troubleshoot, resolve, and document client technical issues Provide remote support, troubleshooting efforts, and remediation in a timely fashion Assist with New client on-boardings Onsite Windows Server Active Directory/GPO deployment and troubleshooting General Windows Server troubleshooting PowerShell scripting and automation Backup Implementation and maintenance Hypervisor deployment and maintenance…
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