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IT System Engineer (Tier 2.5) MSP
Role Overview: As a Systems Engineer, you’ll be crucial in maintaining the stability and efficiency of our clients’ network systems. Your role involves designing, installing, supporting, and maintaining network infrastructure while adhering to our best practices. Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and…
July 29, 2024
IT System Administrator (MSP)
IT System Administrator (MSP) Responsibilities: Take Service Desk Calls as well as be the escalation point for our Tier I Service Desk team. Configure, set up, and install desktop and laptop PCs. Provide support for multiple security tools and assist end-users with security-related issues Administration of M365 Implement, and Support Azure infrastructure Interface with account…
July 26, 2024
Senior System Engineer (MSP)
Senior System Engineer (MSP) Responsibilities: Service as a project lead architecting and implementing solutions Serve as a highest point of escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) Extensive knowledge of Active Directory and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …) In-depth working knowledge of…
IT System Administrator- Onsite & Remote Support (MSP)
IT System Administrator- Onsite & Remote Support (MSP) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians…
IT Systems Engineer (Microsoft Products) – MSP
IT Systems Engineer (Microsoft Products) – MSP Responsibilities: Server Migrations to Azure environment Server Builds Network Hardware Deployments M365 Email Migrations New Client Onboarding and Deployment IT Systems Engineer (Microsoft Products) – MSP Core Requirements: 3+ years of MSP experience working in a heavy projects capacity REQUIRED**** Experience in Tier III, administration, configuration, management and design…
Systems Engineer/ IT Consultant
Responsibilities: Timely and competent response to technology support requests Quality Microsoft 365, desktop, server, and network-level support Effective communication of technical information to clients and internal management Configuration of LAN and WAN topologies, server staging, and deployment Tier 2 and Tier 3 Support Required Technical Skills: Minimum of a two-year degree, preferably with emphasis on…
Tier 3 Escalation Engineer & Architect (MSP)
Tier 3 Escalation Engineer & Architect (MSP) Requirements 8+ years of experience in systems architecture, administration, installation, and troubleshooting Proven experience as a Solutions Architect or similar role within an MSP or IT consulting environment. MUST HAVE EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER Strong knowledge of IT infrastructure, including networks, servers, storage, and cloud…
Senior Systems Engineer (Managed Service Provider)
Senior Systems Engineer Responsibilities: Configure and install various computer and Windows servers Migrate O365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure, maintain and…
IT System & Network Engineer Team Lead
IT System & Network Engineer Team Lead Responsibilities: Responding to Help Desk escalations (<20% of your time) Managing all aspects of networking platforms for our customers Serving as a subject matter expert, leveraging your IT/MSP background to provide expertise and guidance to junior technicians Demonstrating proficiency in server administration, including DNS management, to ensure optimal…
IT Senior Support Engineer (Consultative & Technical)
IT Senior Support Engineer (Consultative & Technical) Qualifications: 2+ years MSP experience REQUIRED Experience with Office 365 migrations, troubleshooting and setup Experience configuring and installing various computer and Windows servers up to 19 Knowledge of Citrix and VMware administration Experience installing and maintaining approved security tools, and policies, and following procedures to implement Experience supporting,…
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Office 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
IT Systems Engineer Tier II/III (Partial Work From Home)
IT Systems Engineer Tier II/III (Partial Work From Home) Responsibilities: Deploy solutions across various technologies, including Exchange, VMware, and Windows Server. Build new network and server environments, and conduct physical to virtual conversions. Install physical network, server, and desktop equipment for clients. Manage, maintain, and upgrade existing servers, networks, and desktops. Conduct security audits and…
IT Technical Account Manager (MSP)
IT Technical Account Manager (MSP) Duties and Responsibilities: Develop a 3-year strategic technology plan for each client. Provide regular technology reviews for each client. Regularly consult with your clients to provide them with solutions to meet their technology requirements. Escalate client issues and/or concerns effectively, as needed. Manage client satisfaction & expectations, facilitating CTS services…
Senior System Administrator / Team Lead (MSP)
Senior System Administrator / Team Lead (MSP) Essential Duties and Responsibilities: 70% Escalations 30% Leadership Lead a team of 4 systems engineers to provide advanced technical support, troubleshooting, and solution development for servers, infrastructure, and network issues. Lead Incident response and cybersecurity operations with SOC. -Act as a point of escalation for complex technical problems,…
IT Tier 3 Engineer & Team Lead (MSP)
IT Tier 3 Engineer & Team Lead (MSP) Responsibilities: Project Management Ensuring optimal service delivery and client satisfaction Supervising junior engineers Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT Tier 3…
Senior Technical Account Manager (MSP)
Senior Technical Account Manager (MSP) Requirements: 4+ years of experience working with Windows Server, Exchange Server, Active Directory, Office 365, Azure, VMWare/Hyper-V, Wireless Networks, and Firewalls (SonicWALL, WatchGuard, Cisco ASA) 3+ years of experience working in a consultative capacity Experience with presales and IT road mapping Ability to analyze client infrastructure and provide recommendations 3+…
System Administrator Tier II (Managed Services)
System Administrator Tier II (Managed Services) Responsibilities: Provide day to day technical support for all users, both onsite and remote Maintain Active Directory in regard to on-boarding/off-boarding employees, including synchronization with Microsoft 365, SharePoint and OneDrive Maintain Microsoft 365 mailboxes for the company and troubleshoot issues as needed Provide basic support for Azure Virtual Desktops…
Mid Level IT Support Technician (MSP)
Mid Level IT Support Technician (MSP) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices. Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity Experience…
IT Helpdesk Support (Entry Level) -MSP
IT Helpdesk Support (Entry Level) -MSP Responsibilities: Provide remote support using ConnectWise Assist senior engineers with some project based work Support technologies including but limited to O365, Exchange, Active Directory, Azure Entra ID, Group Policy, Windows Servers Troubleshoot end user issues, provide desktop support Server administration and basic network troubleshooting IT Helpdesk Support (Entry Level) -MSP Requirements:…
Helpdesk Technician Level 1 (MSP)
Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system…
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