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Level 2 Cloud & Client IT Support Engineer
Level 2 Cloud & Client IT Support Engineer requirements: MS Windows Servers Azure Entra ID & O365 Support Windows OS Mobile devices (Intune) Familiarity with at least one remote monitoring / management and professional services automation tool (ConnectWise, Kaseya, Labtech, Autotask, etc) Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN Ability to work multiple tickets…
July 15, 2024
Level 1 System Administrator – Field Server Engineer
Level 1 System Administrator – Field Server Engineer Job Requirements Include: Experience with an RMM/PSA tool (we use ConnectWise) Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Determining which products or services best fit the customers’ needs Recommending and building systems…
Lead IT Support Engineer
Lead IT Support Engineer Responsibilities: Manage and mentor a team of Level 3 support technicians Oversee all support tickets and ensure timely resolution Work closely with clients to ensure satisfaction and address any escalations Continuously improve support processes and procedures Lead IT Support Engineer Technical Skills: 5+ years of experience in IT support, with at…
July 12, 2024
System Administrator Level 2 (Managed Services)
System Administrator Level 2 (Managed Services) Skills and Experience: 5 plus years of experience in network / IT systems and troubleshooting steps Experience with escalated helpdesk/desktop support Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams Experience with Windows Server, Active Directory Management, Group Policy, Etc. A general understanding of TCPIP, DNS, DHCP, and RADIUS…
System Administrator / Help Desk Level 2 (MSP)
System Administrator / Help Desk Level 2 (MSP) Skills & Requirements: Working knowledge of Windows server (2016-2022) Solid Desktop support experience with Windows 11 Solid networking experience with switches, firewalls, and connectivity issues Working knowledge of Microsoft Remote Desktop and Azure AVD Exposure to image-based backup solutions (Veeam, Unitrends, Datto BDR) Solid experience with Microsoft…
System Administrator Tier II (MSP/ConnectWise)
System Administrator Tier II (MSP/ConnectWise) Responsibilities: Day-to-day MS365 cloud administration, server, workstation, and application support Ensure client requests are responded to in a timely fashion. Build, upgrade & maintain systems and applications on multiple platforms. Troubleshoot, resolve & document solutions related to systems and applications. System Administrator Tier II (MSP/ConnectWise) Requirements: Strong experience with management…
Help Desk Technician Level 2 (MSP)
Help Desk Technician Level 2 (MSP) Technical Skills: Hardware and Software: PC/Mac, MS Office, QuickBooks, Dell Servers and Workstations (Dell/Lenovo/HP) Operating Systems: Windows, macOS Mobile Phones: Apple, Android Server Systems: Windows Server 2012/2016/2019/2022 Business Applications: Office 365, G Suite Virtualization: VMware or Hyper-V Cloud: Azure (Entra ID, Intune) Networking: routers, switches, and firewalls – primarily…
System Administrator (MSP)
System Administrator (MSP) Responsibilities & Experience: Be the escalation point for our Tier I Service Desk team. Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support Identify, document, and find solutions for customer issues and product problems Administration of M365 and Active Directory environments. Provide support for multiple security…
IT Helpdesk Technician Level 2 (MSP/Partial WFH)
IT Helpdesk Technician Level 2 (MSP/Partial WFH) Duties and Responsibilities: Support Windows Server versions 2012r2 through 2022 Act as the point of contact to the customer for all types of support requests Support and train Tier 1 Support Engineers Support clients who have been migrated to Microsoft 365 Creating & managing Users, groups in Active…
IT Service Desk Manager (MSP)
IT Service Desk Manager (MSP) Responsibilities: Drive the highest levels of performance from each team member through coaching, training, mentoring, and attainment of performance metrics Manage the Help Desk team, Dispatchers’ daily activities Develop Agendas and lead weekly recurring Meetings, Roundtables, and Ad-Hoc meetings as necessary to disseminate pertinent technical and client information to the…
July 10, 2024
IT Senior System Engineer (Windows/MSP)
IT Senior System Engineer (Windows/MSP) Qualifications: Experience working within a managed service provider is required Implementation experience with any of the following technologies: o LAN/WAN (switches, firewalls, WAPs, etc) o Virtualization platforms: Hyper-V and VMware o M365 administration and migration experience o Windows Servers and Active Directory o Cloud platforms – Azure VMs, Azure Entra,…
July 9, 2024
Junior System Administrator / Helpdesk Technician Level 2 (MSP)
Junior System Administrator / Helpdesk Technician Level 2 (MSP) Technical Experience: Windows 2012, 2016 & 2019 and 2022 Server roles Administer, manage, support and maintain Windows Desktops, Microsoft 365, and Azure Supporting VMware and Hyper-V environments Knowledge of Active Directory GPO support, and domain administration. Networking, Cisco, SonicWall, Network Security ConnectWise or similar MSP tools…
July 8, 2024
Senior System Administrator – MSP (Partial WFH)
Senior System Administrator – MSP (Partial WFH) Technical Expertise: Microsoft Windows Server OS (2016/2019/2022) VMware and Hyper-V Microsoft Active Directory (Trusts, Group Policy, Login Scripts, etc…) Microsoft Exchange Setup, Configuration, and Troubleshooting Microsoft SQL Server Setup and Troubleshooting Microsoft RDP Server Setup and Troubleshooting Microsoft 365 Setup, Migrations, and Troubleshooting Azure Entra ID, Azure Servers,…
System Administrator / Mid Level Engineer – MSP (Hybrid WFH)
System Administrator / Mid Level Engineer – MSP (Hybrid WFH) Responsibilities: Deploy solutions involving various technologies, including Exchange, VMware, and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server, and desktop equipment for customers. Manage, maintain, and upgrade existing servers, networks, and desktops. Conduct security audits…
IT Service Coordinator & Dispatcher (ConnectWise)
Position Overview: Title: System Administrator Location: Saint Charles, IL Work Schedule: Initially 5 days onsite for 6 months, then hybrid options available with flexibility Salary Range: $90,000- $100,000 Opportunity for growth with a clear path to advance within a year Incentive plan up to 15% earnings enhancement Exposure to company metrics and client profitability Ideal…
July 2, 2024
Managed Services IT Administrator
Managed Services IT Administrator JOB DUTIES AND RESPONSIBILITIES Act as the escalation point to your team, so you must have intermediate to advance knowledge in Windows Server 2012+, O365, Azure AD, and basic networking fundamentals. Will be managing a team of 10 Assist The Technical Customer Support Manager in leading and servicing remote office clients…
Junior Administrator – MSP System Infrastructure Team
Junior Administrator – MSP System Infrastructure Team Essential Duties and Responsibilities: Experience with administrating and maintaining Windows Server 2012 and above High level knowledge of supporting/managing desktop operating systems Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues Basic virtualization Administration which may…
Senior System Administrator – Multi-Domain Engineer
Senior System Administrator – Multi-Domain Engineer Requirements: Up to date IT Network Engineer skills, strong Windows support and troubleshooting of network infrastructure Experience engineer and supporting networking components with virtualization/cloud technologies, specifically VMware Experience with network security and firewalls (Cisco is a plus) Network troubleshooting and solutions for small to medium-sized company systems Migration experience…
MSP Junior System & Network Administrator
MSP Junior System & Network Administrator Responsibilities: – Reviews ticketing and monitoring dashboards for timely assignment of tickets – Checks, validates and updates ticket documentation (contact, ticket fields, etc.) – Quickly and accurately prioritizes incidents and promotes proper Incident Management – Troubleshoots, escalates, and/or resolves tickets within defined SLAs – Leverages re mote support tools…
System Administrator – Level 2 – MSP Projects Team
System Administrator – Level 2 – MSP Projects Team JOB DUTIES AND RESPONSIBILITIES Designing, implementing, and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless. Designing, implementing, and troubleshooting multi-site Active Directory 2012/2016/2019 environments. Migrations from Exchange to O365 Designing, implementing, and troubleshooting multi-site WAN environments. Designing, implementing,…
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