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Senior System Administrator – Hybrid WFH (MSP)
Senior System Administrator – Hybrid WFH (MSP) Responsibilities: Support services for Microsoft related technologies: Microsoft 365, Teams, Azure, SharePoint, Windows Server, SQL etc. Support services for virtualization technologies: VMware, Citrix, and Microsoft IT Support relating to issues with the internal systems and network infrastructure. Technical services and support at the network level: WAN and LAN…
August 1, 2024
Senior System Administrator / Projects Engineer (MSP)
Senior System Administrator / Projects Engineer (MSP) Responsibilities: Lead Azure migration projects end-to-end for a variety of clients, including planning, analysis, design, implementation, and support. Troubleshoot network and server-related issues for internal and external clients. Follow technical best practices and provide subject matter expertise for project and support engagements. Act as a technical escalation point…
Senior IT Support Engineer
Position Overview: We are seeking an experienced Senior IT Support Engineer to join our talented team. In this role, you will be responsible for providing advanced technical support, managing complex IT infrastructure, and ensuring the smooth operation of client systems. You will work autonomously and collaboratively, handling escalations, performing system administration, and supporting a wide…
Senior Systems Administrator / Client Solutions Consultant
Key Responsibilities: Documentation & Maintenance: Develop and manage comprehensive technology documentation for clients, including onboarding, projects, and periodic reviews. Technology Assessment: Perform regular evaluations of client systems to ensure compliance with standards. Document and communicate findings and recommendations to the Client Success Team and virtual Chief Information Officer (vCIO). Standards Implementation: Configure and deploy technology…
Tier 2.5/3 Systems Engineer
Role Overview: As a Tier 2.5/3 Systems Engineer, you will be instrumental in ensuring the stability, integrity, and efficient operation of our client network systems. You will be involved in the design, installation, support, and maintenance of systems and related technologies, adhering to best practices. Key Responsibilities: Plan, design, and support client network and computing…
System Administrator (MSP/ConnectWise)
System Administrator (MSP/ConnectWise) Day to Day Responsibilities: Providing desktop support and server maintenance Administration and migrations of Microsoft 365 Monitoring and resolving system alerts Setting up networking equipment from providers like Meraki, SonicWALL, and Cisco Working on various IT projects Responsibility for allocated escalated tickets, which involves prioritization, communication, and adherence to SLAs System Administrator…
July 31, 2024
Business Development Manager – Cloud & IT Sales
Business Development Manager – Cloud & IT Sales Responsibilities Meet or exceed monthly, quarterly and annual quotas Develop and execute a multi-faceted prospecting plan through cold calling, emailing, leveraging personal contacts, and following up on company generated leads. Attend networking events, conferences and tradeshows to build relationships that will create new business opportunities Being active…
Senior System Administrator – MSP (Hybrid WFH)
Senior System Administrator – MSP (Hybrid WFH) Key Responsibilities: Manage VEEAM backup and replication platform to ensure data integrity and availability. Maintain Azure Stack HCI environments, including working with vendor for additional resource deployment, scaling, hypervisor management, and troubleshooting. Develop and maintain PowerShell scripts to automate administrative tasks and streamline operations. Configure, manage, and troubleshoot…
Systems Engineer
Role Overview: We are seeking a skilled Systems Engineer to join our Managed IT division. This role involves overseeing client onboarding, implementing new hardware, managing migration projects, and providing technical support for complex issues. You will play a crucial role in ensuring seamless technology transitions and supporting our clients’ IT needs. Key Responsibilities: Manage client…
IT Service Delivery Manager (Managed Services)
IT Service Delivery Manager (Managed Services) Responsibilities: Manage a team of 50 support desk technicians Proactively monitor assigned and open tickets/projects, contacting customers when necessary, and ensuring tickets and projects are updated on a timely basis Create and continuously update policies and procedures for creating, updating, escalating, and closing tickets and projects Ensure that all…
IT Helpdesk Support Tier II – MSP
IT Helpdesk Support Tier II (MSP) Required Experience: 3+ years experience with Windows Servers, M365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 3+ years experience administering Active Directory and managing Group Policies. Exceptional customer service and troubleshooting skills. 2+ years experience with ConnectWise preferred IT Helpdesk Support Tier II (MSP) Benefits…
Service Delivery Manager (MSP)
Service Delivery Manager (MSP) Responsibilities: Help lead and prioritize the support team and Engineering teams workload Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor…
IT Helpdesk Technician Level 1 (MSP)
IT Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current…
IT Helpdesk Technician Level 1 (MSP)
IT Helpdesk Technician Level 1 (MSP) Essential Duties and Responsibilities: Perform general maintenance tasks, troubleshoot and repair computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current…
Senior System Administrator – Team Lead (Managed Services)
Senior System Administrator – Team Lead (Managed Services) Responsibilities: Lead a team of 6 IT Engineers Lead cybersecurity operations with SOC Act as final point of escalation Develop and maintain team procedures/policies Lead trainings for Engineering team Senior System Administrator – Team Lead (Managed Services) Technology Skills: Windows Server 2012r2 through 2022 administration and implementation…
Help Desk Technician Level 2 (MSP/ConnectWise)
Help Desk Technician Level 2 (MSP/ConnectWise) Responsibilities: Providing escalated support. Conducting on-site client visits within the area. Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive. Hands-on work with desktops, networking, and a few physical servers. Server and workstation support including installing and updating software and troubleshooting errors Network…
Help Desk Technician Level 2 (MSP/ConnectWise)
Help Desk Technician Level 2 (MSP/ConnectWise) Responsibilities: Providing escalated support. Conducting on-site client visits within the area. Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive. Hands-on work with desktops, networking, and a few physical servers. Server and workstation support including installing and updating software and troubleshooting errors Network…
Field Engineer Tier 2 (MSP)
Field Engineer Tier 2 (MSP) Responsibilities: Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline. Fulfilling requests for moves, adds, and changes (MACs) Troubleshooting and resolving technical…
July 30, 2024
IT Senior System Administrator (Managed Services)
IT Senior System Administrator (Managed Services) Experience: Passion for delivering remarkable customer experience and success with a commitment to integrity and excellence. Previous MSP experience required Experience in consulting, ability to work well in multiple client settings. Provide end-to-end client support with a broad-based IT background with a technical understanding of networks, protocols, security configurations,…
System Administrator / Field Technician (Hybrid WFH)
System Administrator / Field Technician (Hybrid WFH) Requirements: Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices. Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity…
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