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Help Desk Manager (Local WFH) MSP
Help Desk Manager (Local WFH) MSP Duties & Responsibilities: Proven experience in IT management, with a focus on help desk operations Exceptional leadership, communication, and interpersonal skills ***Must have 1+ year of MSP experience or working for MSP like environment *** Advanced knowledge of IT management practices, strategic planning, and customer service Strong problem-solving abilities…
July 5, 2025
System Administrator (IT System Support) – MSP
System Administrator (IT System Support) – MSP Experience: 2+ years of experience working for a Managed Service Provider REQUIRED Understand and support 24/7 infrastructure and business-critical applications Migration experience / Hybrid Cloud and on-pre Knowledge of Exchange (Azure, O365 is a plus), Active Directory, DNS Configure and install various computer and Windows servers Knowledgeable in Citrix…
IT System Administrator (Level 2) – MSP
IT System Administrator (Level 2) – MSP Experience: Understand and support 24/7 infrastructure and business-critical applications Migration experience / Hybrid Cloud and on-prem Knowledge of Exchange (Azure, O365 is a plus), Active Directory, DNS Configure and install various computer and Windows servers Ticketing system and RMM experience (ConnectWise, Kaseya, Datto, SolarWinds, etc.) Knowledgeable in Citrix and VMware…
Hybrid System Engineer (Escalation Team) MSP
Hybrid System Engineer (Escalation Team) MSP Experience: Working knowledge and experience with VMware to perform basic VM edits, troubleshooting, and extend data stores/partitions Ability to configure and troubleshoot network equipment including routers, switches, and firewalls. Deploy new hardware using Imaging technology Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients Responsible…
System Engineer (Projects Team) MSP
System Engineer (Projects Team) MSP Duties : Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuring and installing various computer and Windows servers Migrations on O365 & G-Suite and Azure Implementing & Design Cloud infrastructures Experience deploying and configuring Meraki switches, wireless, and routers Design, implement, and support SonicWall networks Design, implement, and support…
Hybrid Senior System Engineer (Projects Team) MSP
Hybrid Senior System Engineer (Projects Team) MSP Duties & Requirements: Designing, implementing, and administering Microsoft 365 and Azure cloud infrastructure Designing, implementing, administering, and troubleshooting VMware or other virtualization platforms Designing, implementing, and administering troubleshooting remote desktop environments such as Citrix and Microsoft Remote Desktop Handing complex software migrations (ERP upgrades, new cloud software installations…
IT Manager & Engineer (Hands On Manager) – MSP
IT Manager & Engineer (Hands On Manager) – MSP: Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met. Implement personal development plans for team leaders. Conduct performance evaluations for team leaders and…
July 3, 2025
IT Help Desk Engineer (MSP)
IT Help Desk Engineer (MSP) Requirements: Experience with MS Exchange/Office365 Direct experience with Windows 8, 10, and Server 2012, 2016, 2019. Hands-on experience with Active Directory, Group Policy, Exchange, VMware, and Hyper-V Experience with routers, switches, and troubleshooting connectivity Basic knowledge of Azure AD Managed Services or IT Services Firm experience required IT Help Desk…
June 29, 2025
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide 70% support and 30% project assistance, acting as a key resource in resolving technical issues and executing projects with a team Handle escalations effectively, with a balanced workload of 50% support and 50% escalations. Address escalations, including BCDR (Business Continuity and Disaster Recovery) incidents, critical errors, failed events…
June 27, 2025
Project Coordinator / Dispatcher (MSP)
Project Coordinator / Dispatcher (MSP) Responsibilities: Answer all phone calls and emails directed to support. Collect information about the customer and their technical issues or requests, then use that information to create helpful and descriptive tickets. Direct calls and tickets to the appropriate resources while communicating ticket handling priority, availability, and due dates to the…
MSP Service Coordinator / Level 1 Help Desk
MSP Service Coordinator / Level 1 Help Desk Responsibilities: Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload Monitor open service tickets to make sure the team is meeting customer SLA’s Schedule internal and field technical resources on the dispatch portal Monitor resource schedules to ensure prompt time entry…
Hybrid Junior System Administrator (MSP)
Hybrid Junior System Administrator (MSP) Responsibilities: Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows Systems Administration, and general Network Administration (TCP/IP) Experience in general Network Administration/Troubleshooting Ability to perform end-to-end troubleshooting of issues, where the problem may lie in the storage, server, network, or anywhere in between MS Office 365 administration…
June 25, 2025
System Administrator (Hybrid) – MSP
System Administrator (Hybrid) – MSP Duties and Responsibilities: Work with the team to provide server administration Support projects to implement, upgrade and support hardware/software systems Provide/implement general best practices and security posture Experience with virtualization/cloud computing technologies with VMware or performing P2V Experience in working with firewalls/routers/switches (Cisco, SonicWall, Meraki, Fortinet, etc.) Providing Support on…
June 24, 2025
Senior System Engineer Tier 3 (Hybrid) MSP
Senior System Engineer Tier 3 (Hybrid) MSP Overview & Responsibilities: Juggling many projects, migrations, and deployments Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Implementing & Design Cloud infrastructures Design, implement, and support SonicWall networks Configuring and managing firewalls, switches, WAPs, VPNs, and other network appliances Highly proficient with virtualization platforms including VMWare and/or…
Hybrid WFH Senior System Engineer – MSP
Hybrid WFH Senior System Engineer – MSP Duties & Experience: Extensive experience designing, implementing, managing, and servicing our clients’ networks and critical systems Strong experience with Cloud technologies (Azure) & Virtualization technologies (VMware) Implementation, troubleshooting, and resolution of various technologies and systems, including by not limited to Microsoft Azure, Hyper-V, Server Virtualization Identifying and driving…
Hybrid Support Engineer (Level II) MSP
Hybrid Support Engineer (Level II) MSP Experience Experience and understanding of supporting Microsoft Office (premise and M365) Experience working with any of the following RMM tools, such as ConnectWise Automate, Datto RMM, etc. Experience in network troubleshooting firewalls/routers/switches (Cisco, SonicWall, Meraki, Fortinet, Sophos, Ubiquiti, etc.) Experience working with Backup Solutions – BDR’s, DATTO, Infrascale, etc.…
Senior System Engineer Tier 3 – MSP (Hybrid)
Senior System Engineer Tier 3 – MSP (Hybrid) Experience: Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuring and managing firewalls, switches, W.A.P.s, VPNs, and other network appliances Support end-users in a help desk and on-site environment, resolving hardware/software issues Configure servers and other critical components in Azure Azure & AWS administration and support…
System Administrator (Partial Remote – MSP)
System Administrator (Partial Remote – MSP) Duties: Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Active Directory, DNS Installing and integrating new server hardware and applications under the supervision of a more senior engineer Understanding and supporting 24/7 infrastructure and business-critical applications Supporting migrations and deployments of O365/G-Suite/Servers/ Citrix and Hyper-V /…
Hybrid Junior System Administrator – MSP
Hybrid Junior System Administrator – MSP Experience: Experience with Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2, and 2016 Experience working with HP or Dell servers Experience working with Cisco routers and switches with a CCNA preferred Experience with Virtualization Technologies: VMWare, Hyper-V (preferred) Maintained ticket updates for reported…
Hybrid IT System Engineer (Escalation Team) MSP
Hybrid IT System Engineer (Escalation Team) MSP Duties: Extensive experience with Hyper-V and VMware including deployment, advanced troubleshooting, and management Experience with Microsoft Server Operating in an Enterprise Environment Including Management, Implementations into Dynamic Environments with Various Roles, Migrations, Group Policy Creation / Management, and High-Level Troubleshooting Configuration, Management, Troubleshooting and Ability to Deploy Software…
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