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IT Sales Executive (Managed Services)
IT Sales Executive (Managed Services) Responsibilities: Leverage your existing relationships with business owners and executives to drive sales Generate leads through cold calling, referrals, LinkedIn, and networking Convert leads into long-term client relationships with consultative selling Manage the full sales cycle from prospecting to closing Hit sales targets and track activities using CRM tools like…
June 18, 2025
System Administrator (Managed Services Provider)
System Administrator (Managed Services Provider) Key Responsibilities: Serve as a technical escalation point for desktop, server, and infrastructure issues Administer and support Microsoft 365 (Exchange, OneDrive, SharePoint, Teams) Manage Windows Server environments, Active Directory, and Group Policy Troubleshoot networking issues involving TCP/IP, DNS, DHCP, and RADIUS Respond to malware, virus, and spyware incidents Provide end-user…
Level 2 Help Desk Technician (MSP Experience Required)
Responsibilities: Resolve Level 2 service tickets via phone, email, or remote access Troubleshoot hardware, software, network, and cloud-related issues Provision new users, configure devices, and assist with onboarding Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365 Perform patching, antivirus installs, and routine updates Use RMM and PSA tools to monitor client systems and…
Cloud Systems Administrator (MSP)
Responsibilities: Act as the primary technical contact for a group of clients, building strong relationships through consistent support Mentor and guide Level 1 technicians to elevate team performance Resolve a wide range of technical issues across networks, servers, endpoints, phones, and cloud platforms Optimize and monitor Azure environments with a focus on security, compliance, and…
vCIO (Managed IT Services)
vCIO (Managed IT Services) Key Responsibilities Serve as the strategic IT point of contact for 20–30 business clients Lead quarterly planning meetings with stakeholders, developing and presenting technology roadmaps Help clients translate business needs into actionable IT strategies Identify opportunities for project-based work and present solutions that align with business goals Collaborate with internal teams…
System Administrator (Managed Services/ConnectWise)
Responsibilities: Provide level 2 support for servers, networks, and business-critical systems Troubleshoot and configure firewalls, switches, and wireless access points (Fortinet, SonicWall, Cisco, Ubiquiti, Juniper) Administer and support Microsoft 365 (Exchange, SharePoint, Teams) and RingCentral VoIP systems Communicate effectively with clients and deliver reliable, user-friendly solutions Maintain detailed documentation of troubleshooting steps and system changes…
IT Support Technician Tier 1 (Managed Services)
What You’ll Do: Respond to incoming IT support requests via phone, email, and chat Troubleshoot common desktop, application, and network connectivity issues Handle password resets, MFA challenges, system access, and basic account provisioning Log all support interactions in the ticketing system with detailed documentation Escalate complex issues to Tier II or specialized technical teams Provide…
Help Desk Technician Tier 1.5 (MSP)
Day to Day: Serve as the first point of contact for support via phone, email, or remote tools Troubleshoot and resolve hardware, software, and network issues—both remotely and on-site Configure and maintain servers, workstations, and key IT infrastructure Support cloud services such as Microsoft 365, SharePoint, Teams, and Exchange Online Perform routine system updates, patching,…
System Administrator / Technical Account Manager
What You’ll Do: Conduct recurring client site visits to perform hands-on infrastructure reviews Evaluate IT environments against internal standards and flag potential risks Collaborate closely with vCIOs to shape and support long-term tech strategies Serve as the technical point of contact for alignment and client satisfaction Keep documentation sharp, consistent, and accessible across the team…
IT System Administrator (Managed Services Provider)
Day to Day: Install, configure, and maintain desktops, servers, network devices, printers, and applications Deliver expert-level support both remotely and on-site to troubleshoot system or connectivity issues Monitor infrastructure performance, identify bottlenecks, and take corrective action proactively Manage user accounts, permissions, MFA, and endpoint protection using Active Directory and security tools Administer and support Microsoft…
Help Desk Technician Level 1 (MSP)
Responsibilities: Serve as the first line of support for desktop, software, and connectivity issues Provide helpdesk support for Windows 10/11, Microsoft 365, and basic networking Handle user onboarding and offboarding (accounts, permissions, password resets) Support Microsoft 365 platforms: Exchange Online, SharePoint, OneDrive, Teams Use ticketing and RMM tools to resolve issues and track progress Escalate…
System Administrator Tier 2 (ConnectWise)
Key Responsibilities Provide Tier 2 support for systems, workstations, cloud services, and networking issues Troubleshoot escalated incidents related to performance, access, and infrastructure Configure and support Microsoft 365 (Exchange, OneDrive, SharePoint, Teams) Perform onboarding and offboarding tasks: provisioning, system setup, and user access Troubleshoot firewalls, VPNs, routers, and switches (Ubiquiti, Cisco, SonicWall) Diagnose and repair…
IT System Administrator (Mid-Level Support) MSP
IT System Administrator (Mid-Level Support) MSP Duties: Configuring, maintaining, and supporting client IT infrastructure (hardware and online services) Troubleshooting M365 and Office365 applications (Intune, Exchange, etc.) Configuring Windows Server tools (PowerShell, Active Directory, Group Policy) Basic configuration, management, troubleshooting, and ability to deploy software-based network services Knowledge and experience with Active Directory and Microsoft Azure…
Hybrid Technical Account Manager (TAM) – MSP
Hybrid Technical Account Manager (TAM) – MSP Duties: Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems Onboard and document new client environments to facilitate a graceful transition during new service/agreement implementations Build long-term partnerships with assigned clients. Ensure client satisfaction by fostering highly responsive communication between…
MSP System Administrator Level II (Escalations Team)
MSP System Administrator Level II (Escalations Team) Duties & Requirements: Proficiency in Windows Server, Active Directory, VMWare (Citrix & Hyper-V welcome), Dell, HP Implement new solutions and technologies to enhance client systems Troubleshoot and resolve issues with both physical and virtual servers Experience troubleshooting printers and remote support Extensive experience with network connectivity: WAN and…
L2 Application Support Engineer (Local WFH) MSP
L2 Application Support Engineer (Local WFH) MSP Duties: Knowledge of backup, replication, and disaster recovery solutions. Familiarity with Windows, Linux, VMWare, SAN, and recovery technology. Experience with at least one of the following applications: Commvault, Druva, Datto, or Acronis. Troubleshoot data protection application issues, with knowledge of Windows, Linux, VMWare, SAN, and recovery technology Configure,…
Hybrid System Engineer (Escalation Team) – MSP
Hybrid System Engineer (Escalation Team) – MSP Expectation: Diagnose and resolve a wide range of technical issues remotely, or at client sites. Handle escalations/questions from the team, mentor junior techs, and lead training sessions Liaise with vendors and other third parties to move issues toward completion Coordinating and implementing client/server applications architecture Detailed understanding of…
Hybrid System Administrator (Level 2) – MSP
Hybrid System Administrator (Level 2) – MSP Experience: Configure and troubleshoot issues related to Window Server, DNS, DHCP VPN Experience configuring and troubleshooting VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Citrix servers, Printer Servers, and Office 365 Must be organized, detail-oriented, and self-motivated Email Support and Mailbox Administration Ability to provide and maintain…
Network Consultant (L3) MSP
Network Consultant (L3) MSP Responsibilities: Design, proactively manage, and troubleshoot network problems, ensuring the stability of networks, servers, and systems Travel to local customer sites for scheduled network maintenance, project implementations, and consulting Passion for staying updated with cutting-edge technology and hands-on experience with technologies such as Windows Server, Exchange Server, Active Directory, Office 365,…
IT Senior System Engineer (Project Lead) MSP
IT Senior System Engineer (Project Lead) MSP Duties & Experience: Design & Implementation of network-level projects: WAN, LAN and WIFI connectivity, routers, firewalls, and security Lead and execute multiple projects on a timely basis within a certain time frame Strong experience with Cloud technologies such as Azure, VMware and SonicWall Setting up the right expectation…
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