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Service Delivery Manager – Cloud MSP
Service Delivery Manager – Cloud MSPLocation: Oceanside, NY (In-Person Required) About the Role As the Service Delivery Manager, you’ll act as the “air traffic controller” of the team—managing workflows, troubleshooting issues, and ensuring top-tier service delivery. You’ll work closely with technicians, streamline processes, and maintain high customer satisfaction in a dynamic, collaborative environment. Key Responsibilities…
January 5, 2026
Service Desk Escalation Engineer (MSP)
Role Overview: As a Service Desk Escalation Engineer, you will be the key escalation point for our tier 1 and tier 2 support technicians. You will work with a range of technologies, including Microsoft server and desktop operating systems, virtualization platforms, and network security solutions. Key Responsibilities: Serve as the primary escalation contact for complex…
January 4, 2026
Cloud/Systems Engineer – MSP Experience Required
Responsibilities: Leverage 5+ years of IT/MSP experience to communicate effectively with clients. Troubleshoot server and cloud applications, with expertise in Microsoft 365, Azure AD, and Windows Server. Lead on-premises to cloud migrations and manage networking tasks (VLAN, TCP/IP, routing, firewalls). Prepare and configure laptops/desktops, ensuring seamless integration with network environments. Administer client accounts in Office…
IT Field Engineer -MSP
IT Field Engineer -MSP Requirements: 2+ years Managed Service Provider experience required. 2+ years Managed Service Provider Experience Required*** 2+ years experience with ConnectWise Experience configuring and administering Microsoft Office 365 Intermediate experience with Intune, Azure Virtual Desktop Hands-on experience with Windows Server and Hyper-V or VMware Proficient in networking technologies like Ethernet, TCP/IP, and…
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Microsoft 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
IT Support & Project Engineer (Tier 2.5) MSP
IT Support & Project Engineer (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (Fortinet, Cisco, Sophos, SonicWall, Aruba) IT Support & Project Engineer (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud…
MSP – Service Technician
MSP – Service Technician: Provides support from start to finish for all desktop/server-related issues including problem assessment/resolution Performing software and hardware installation/configuration as needed. Perform some analytical, technical and administrative work in the planning, design, and installation of new or existing computer systems in a Windows environment. Resolve customer issues, providing superior customer service to…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
January 3, 2026
Hybrid Windows Systems Support Engineer (MSP)
Hybrid Windows Systems Support Engineer (MSP) Requirements: Exposure to cloud-based environments VMware troubleshooting/support Azure Active Directory, Group Policies MSP (Managed Service Provider) Experience Hybrid Windows Systems Support Engineer (MSP) Daily Responsibilities: 60% Administration/ Engineering 30% Escalated Support 10% Mentorship Hybrid Windows Systems Support Engineer (MSP) Benefits: Salary: $65,000 – $80,000 3 Weeks PTO 2 days onsite/…
January 1, 2026
Windows Systems Support Engineer // Hybrid NYC
Windows Systems Support Engineer Requirements: Exposure to cloud-based environments VMware troubleshooting/support Azure Active Directory, Group Policies MSP (Managed Service Provider) Experience Windows Systems Support Engineer Daily Responsibilities: 60% Administration/ Engineering 30% Escalated Support 10% Mentorship Windows Systems Support Engineer Benefits: 3 Weeks PTO Step immediately into a leadership role within the company Certification reimbursement Full…
Hybrid System Administrator (Level 2) – MSP
Hybrid System Administrator (Level 2) – MSP: Experience supporting End User IT Support, Cloud, O365 troubleshooting/administration, virtualization, Windows System Administration, and general Network Administration (TCP/IP) Technical experience with network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Experience with Windows OS and server from 2008-2019 Knowledge and experience with building and managing firewalls Experience working…
December 29, 2025
Hybrid Mid-Level System Engineer (MSP)
Hybrid Mid-Level System Engineer (MSP) Responsibilities: Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows Systems Administration, and general Network Administration (TCP/IP) Experience in general Network Administration/Troubleshooting Ability to perform end-to-end troubleshooting of issues, where the problem may lie in the storage, server, network, or anywhere in between MS Office 365 administration…
Technical Support Engineer Level 2 – (Hybrid) MSP
Technical Support Engineer Level 2 – (Hybrid) MSP Requirements: Performing software and hardware installation/configuration as needed. Perform some analytical, technical, and administrative work in the planning, design, and installation of new or existing computer systems in a Windows environment. Resolve customer issues, providing superior customer service to ensure satisfied customers Understand account procedures to properly inform…
Hybrid System Administrator (ConnectWise) – MSP
Hybrid System Administrator (ConnectWise) – MSP Qualifications: Experience working for a Managed Service Provider Required Understanding and supporting 24/7 infrastructure and business-critical applications Knowledge of (AD, O365, Azure) and Network support (Switches, routers, firewalls) Configure and install various computer and Windows servers Knowledgeable in Hyper-V / VMWare Knowledgeable in-network and firewalls (Cisco, SonicWall, Meraki, Fortinet,…
MSP Helpdesk Specialist – L2
MSP Helpdesk Specialist – L2 Responsibilities: Will be part of a team coordinating technology refreshes and deployments to end-users Configuring, troubleshooting, and repairing network devices, servers, and computers enjoys working with customers and learning from senior-level engineers. Have the ability to add/delete users to/from domain Escalate tickets to tier 2 and tier 3 support technicians…
IT Service Coordinator (Connectwise)
IT Service Coordinator (Connectwise) Responsibilities: A point of contact to the customer for all types of service requests Monitor service boards for new tickets and or respond to tickets Schedule internal and field resources on the CRM dispatch portal IT Service Coordinator (Connectwise) Requirements: MSP experience is REQUIRED Experience with Connectwise or Autotask or Kaseya…
Hybrid System Administrator (Level 1) MSP
Hybrid System Administrator (Level 1) MSP Duties & Requirements: Orienting new end users in hardware, software, and network systems/services available Experience providing remote support via telephone, or remote desktop technology Experience with Microsoft Windows 7/8/10 Experience with Microsoft Office and Active Directory Experience with setting up, configuring & troubleshooting PC & laptop hardware and peripherals…
Senior IT Specialist (MSP)
Senior IT Specialist (MSP) Responsibilities & Tasks include but are not limited to: Resolve Escalated Helpdesk Tickets Project work includes new client onboarding, deployments, or migrations of servers and networks, providing infrastructure guidance to C-level clients, designs, and implementations. Function as an assistant Project Manager, Team Lead, and/or hands-on escalation support for the lower-level tiered…
Service Desk Lead – Client IT Support Team
Service Desk Lead – Client IT Support Team Responsibilities and Technologies: Leadership aptitude and previous experience leading/managing other techs Experience handling escalated tickets in an SLA-driven environment Experience supporting multiple clients concurrently Hosted Exchange & O365 administration Windows Server 2012+, including AD, GPOs, File, DHCP, etc. Familiarity with Routers/Switches/Firewalls (mainly Cisco/SonicWall) Strong leadership potential and a desire…
IT Senior Engineer- MSP
IT Senior Engineer- MSP Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure, maintain…
December 28, 2025
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