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MSP Service Delivery Manager – Hybrid
MSP Service Delivery Manager – Hybrid Responsibilities: Help lead and prioritize the support team’s workload Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor team…
August 2, 2025
IT Technician Level 2 (Hybrid) – Managed Service Provider
IT Technician Level 2 (Hybrid) – Managed Service Provider Responsibilities: Responsible for supporting our clients and resolving technical issues that arise within their environments Working with L3 engineers to assist with cloud migrations Managing and maintaining complex IT systems, including servers, networks, and security protocols Installing and configuring software and hardware, managing and monitoring system…
Helpdesk Support Level 1.5 – Managed Service Provider
Helpdesk Support Level 1.5 – Managed Service Provider Responsibilities: Working with L3 engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects…
IT Escalation Support Specialist – MSP
IT Escalation Support Specialist – MSP Duties: Provide excellent service and support to end-users remotely and onsite at customer locations. Act as an escalation point for lower-level technicians Work on backend Systems Administration Assist in projects on an as-needed basis to modernize customer infrastructures Perform work on servers as required to resolve user-facing tickets Extensive…
August 1, 2025
MSP System Administrator – Tier 2
MSP System Administrator – Tier 2 Technical Proficiencies: MSP experience required for consideration Knowledge/ Experience with Office 365 Knowledge/ Experience with Active Directory Knowledge/ Experience with DNS Knowledge/ Experience with DHCP ConnectWise Experience preferable (Not required) Configure and install various computer and Windows servers Integrate new server hardware and applications under the supervision of a…
MSP – Help Desk Engineer
MSP – Help Desk Engineer Requirements: Experience with O365 and ConnectWise Direct experience with Windows 8, 10, and server 2012, 2016, 2019. Hands on experience with Active Directory, Group Policy, Exchange, VMware, and Hyper-V Experience with routers, switches, and troubleshooting connectivity Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP IT Managed…
MSP System Administrator
MSP System Administrator Desired Requirements: Experience working for a Managed Service Provider REQUIRED Server Hardware – Raid, iDrac/iLO/OOBM Administration and troubleshooting of Hyper-, VMware, or Citrix Windows Server Roles – AD/DNS/DHCP/IIS/GPO deployment Office 365, Intune, and Microsoft Azure (App Setup, Conditional Access Policies, Security) Implementation and Administration Backup Implementation and Management – Veeam or Equivalent…
Hybrid Mac Support Specialist (MSP Division)
Hybrid Mac Support Specialist (MSP Division) Responsibilities: Provide technical support for Mac and Windows-based systems Configure and maintain Mac and Windows-based servers, computers, and networks Perform troubleshooting and problem-solving on issues related to hardware, software, and network systems Assist with software and hardware installations and upgrades Provide end-user support for both Mac and Windows-based applications…
July 20, 2025
Systems Administrator (MAC and Windows)
Systems Administrator (MAC and Windows) Responsibilities: System Management, Maintenance, and Updates Spyware and Anti-Virus Monitoring and Management Security Patch Management Automated Software Updates & Installations System Backup Monitoring and Management New User Account Onboarding and Offboarding Provisioning and Deployment of IT Assets •Technical issue diagnostics and remote client support via phone, video chat, screen share,…
July 19, 2025
Senior Service Desk Analyst (MSP)
Senior Service Desk Analyst (MSP) Responsibilities: Act as the primary contact for user support via telephone, email, and in-person interactions Provide remote and collaborative support to clients for issue resolution. Evaluate, prioritize, and troubleshoot requests related to networks, devices, software, and peripherals Ensure precise ticket tracking and comprehensive system documentation. Independently resolve service tickets, showcasing…
July 17, 2025
Senior System Engineer – Projects Team (MSP)
Senior System Engineer – Projects Team (MSP) Responsibilities: Join our dynamic team as a mentor and team lead, guiding and supporting fellow engineers in their professional growth. Take charge of project scoping, meeting with clients, and pitching innovative solutions that exceed expectations. Conduct quarterly business reviews to ensure client satisfaction and identify opportunities for improvement.…
MSP Service Coordinator / Level 1 Help Desk
MSP Service Coordinator / Level 1 Help Desk Responsibilities: Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload Monitor open service tickets to make sure the team is meeting customer SLA’s Schedule internal and field technical resources on the dispatch portal Monitor resource schedules to ensure prompt time entry…
July 15, 2025
IT Solutions Engineer (Windows/Azure) – MSP
IT Solutions Engineer (Windows/Azure) – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation. Provide…
July 14, 2025
Senior System Engineer – Hybrid
Senior System Engineer – Hybrid Job Duties: Provide technical expertise to align VMware Best Practices with company’s existing IT policies, workflows, and procedures in design process Designing and implementing, migrating and supporting Windows, VMware/Hyper-V server networks Maintaining and improving the technology infrastructure of our company, working closely with our team of L2 engineers to ensure…
July 13, 2025
IT System Engineer (MSP)
IT System Engineer (MSP) Day to Day: Conduct Office 365 migrations and setups Handle complex software migrations including ERP upgrades and integrations with cloud software Execute server migrations on platforms like VMWare, Hyper-V, and Azure Manage SharePoint and Azure migrations and setups Configure VMWare servers and perform server migrations/setups Set up networks including firewalls, switches,…
Senior System Engineer L3 – Managed Services
Senior System Engineer L3 – Managed Services Responsibilities: Service as a project lead implementing solutions Serve as a highest point of escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) Extensive knowledge of Active Directory and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …) In-depth working…
System Engineer Tier 2 – Cloud Technologies
System Engineer Tier 2 – Cloud Technologies Responsibilities: Manage and maintain the IT infrastructure of our clients. Provide technical support to clients for their IT requirements and problems. Monitor and respond to tickets and requests related to clients’ IT infrastructure. Participate in network and infrastructure projects, including migrations. Maintain accurate documentation of client configurations and…
IT Field Engineer – Managed Services
IT Field Engineer – Managed Services Requirements: Experience troubleshooting/administering Microsoft infrastructure technologies (M365, Active Directory/Azure Entra, Group Policy, etc) Windows Server 2016/2016/2019/2022 Experience in an SLA-driven environment, servicing multiple clients concurrently Experience using a help desk ticketing system Extensive knowledge of networking, including the installation and configuration of firewalls, switches, and routers Experience with network…
MSP IT Manager
MSP IT Manager Job Responsibilities: Drive the highest levels of performance from each team member through coaching, training, mentoring, and attainment of performance metrics Manage the Help Desk team, NOC Supervisor, NOC team, and Dispatchers’ daily activities Develop Agendas and lead weekly recurring Meetings, Roundtables, and Ad-Hoc meetings as necessary to disseminate pertinent technical and…
July 6, 2025
MSP System Administrator (ConnectWise)
MSP System Administrator (ConnectWise) Duties and Responsibilities: Administer and troubleshoot cloud, network & system issues. Monitor active cloud, network, and server infrastructure. Perform routine preventative maintenance on equipment. Administer security measures to prevent system interruptions or breaches. Execute sensitive data backup and restoration procedures. Design, implement, and support Microsoft, Apple, and Linux-related technologies. Design, implement,…
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