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MSP Service Coordinator / Level 1 Help Desk
MSP Service Coordinator / Level 1 Help Desk Responsibilities: Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload Monitor open service tickets to make sure the team is meeting customer SLA’s Schedule internal and field technical resources on the dispatch portal Monitor resource schedules to ensure prompt time entry…
June 27, 2025
Hybrid Junior System Administrator (MSP)
Hybrid Junior System Administrator (MSP) Responsibilities: Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows Systems Administration, and general Network Administration (TCP/IP) Experience in general Network Administration/Troubleshooting Ability to perform end-to-end troubleshooting of issues, where the problem may lie in the storage, server, network, or anywhere in between MS Office 365 administration…
June 25, 2025
System Administrator (Hybrid) – MSP
System Administrator (Hybrid) – MSP Duties and Responsibilities: Work with the team to provide server administration Support projects to implement, upgrade and support hardware/software systems Provide/implement general best practices and security posture Experience with virtualization/cloud computing technologies with VMware or performing P2V Experience in working with firewalls/routers/switches (Cisco, SonicWall, Meraki, Fortinet, etc.) Providing Support on…
June 24, 2025
Senior System Engineer Tier 3 (Hybrid) MSP
Senior System Engineer Tier 3 (Hybrid) MSP Overview & Responsibilities: Juggling many projects, migrations, and deployments Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Implementing & Design Cloud infrastructures Design, implement, and support SonicWall networks Configuring and managing firewalls, switches, WAPs, VPNs, and other network appliances Highly proficient with virtualization platforms including VMWare and/or…
Hybrid WFH Senior System Engineer – MSP
Hybrid WFH Senior System Engineer – MSP Duties & Experience: Extensive experience designing, implementing, managing, and servicing our clients’ networks and critical systems Strong experience with Cloud technologies (Azure) & Virtualization technologies (VMware) Implementation, troubleshooting, and resolution of various technologies and systems, including by not limited to Microsoft Azure, Hyper-V, Server Virtualization Identifying and driving…
Hybrid Support Engineer (Level II) MSP
Hybrid Support Engineer (Level II) MSP Experience Experience and understanding of supporting Microsoft Office (premise and M365) Experience working with any of the following RMM tools, such as ConnectWise Automate, Datto RMM, etc. Experience in network troubleshooting firewalls/routers/switches (Cisco, SonicWall, Meraki, Fortinet, Sophos, Ubiquiti, etc.) Experience working with Backup Solutions – BDR’s, DATTO, Infrascale, etc.…
Senior System Engineer Tier 3 – MSP (Hybrid)
Senior System Engineer Tier 3 – MSP (Hybrid) Experience: Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuring and managing firewalls, switches, W.A.P.s, VPNs, and other network appliances Support end-users in a help desk and on-site environment, resolving hardware/software issues Configure servers and other critical components in Azure Azure & AWS administration and support…
System Administrator (Partial Remote – MSP)
System Administrator (Partial Remote – MSP) Duties: Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Active Directory, DNS Installing and integrating new server hardware and applications under the supervision of a more senior engineer Understanding and supporting 24/7 infrastructure and business-critical applications Supporting migrations and deployments of O365/G-Suite/Servers/ Citrix and Hyper-V /…
Hybrid Junior System Administrator – MSP
Hybrid Junior System Administrator – MSP Experience: Experience with Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2, and 2016 Experience working with HP or Dell servers Experience working with Cisco routers and switches with a CCNA preferred Experience with Virtualization Technologies: VMWare, Hyper-V (preferred) Maintained ticket updates for reported…
Hybrid IT System Engineer (Escalation Team) MSP
Hybrid IT System Engineer (Escalation Team) MSP Duties: Extensive experience with Hyper-V and VMware including deployment, advanced troubleshooting, and management Experience with Microsoft Server Operating in an Enterprise Environment Including Management, Implementations into Dynamic Environments with Various Roles, Migrations, Group Policy Creation / Management, and High-Level Troubleshooting Configuration, Management, Troubleshooting and Ability to Deploy Software…
Hybrid System Administrator (Mid-Level Projects) – MSP
Hybrid System Administrator (Mid-Level Projects) – MSP Experience: Installation and configuration of Window server 2016-2019 Advanced experience with Microsoft Technologies, AD, O365, Windows Server, LAN/WAN, Knowledge and experience with VMware to perform basic VM edits, troubleshooting extend data stores/partitions Implementing and configuring network devices (Cisco, SonicWALL, Meraki) Implementation of wired and wireless network software/hardware installation…
Tier 3 Senior System Engineer (Projects) Hybrid – MSP
Tier 3 Senior System Engineer (Projects) Hybrid – MSP Duties Experience working with Microsoft Azure and M365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop Experience with a leading team of engineers on complex network infrastructure projects Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless,…
June 23, 2025
Level 3 – Senior System Engineer (Hybrid) MSP
Level 3 – Senior System Engineer (Hybrid) MSP Experience: Strong experience with Cloud technologies (Azure)/virtualization technologies (VMware) Experience configuring and troubleshooting firewalls (SonicWall) Expertise working with storage, virtualization, Windows OS Ability to handle -Data backup and recovery solutions (Acronis, Datto, etc…) Advance experience working with M365 setup, migrations, and troubleshooting Advanced Scripting knowledge including PowerShell…
Hybrid Senior System Engineer – Project Team (MSP)
Hybrid Senior System Engineer – Project Team (MSP) Experience: Citrix applications, server infrastructure/ Backup, and Disaster Recovery (BDR) Implement a data network with routers, firewalls, and switches Cloud and virtualization using Azure, VMWare, Hyper-V, etc. Microsoft Windows Server OS (2012 R2/2016/2019/2022) Knowledge of TCP/IP, DNS, DHCP, SMTP, VPN Routing, High Availability, networking concepts, and protocols…
Hybrid IT System Administrator (L1/L2) MSP
Hybrid IT System Administrator (L1/L2) MSPMSP Duties: Troubleshooting and administering Microsoft infrastructure (M365, Active Directory, Group Policy, Azure AD, etc.) Maintain ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.) Perform general preventative maintenance tasks on computers, laptops, printers Experience with network troubleshooting (Cisco Meraki, SonicWall, or…
Hybrid System Administrator (Mid-Level Projects) – MSP
Hybrid System Administrator (Mid-Level Projects) – MSP Experience: Knowledge and experience with VMware to perform basic VM edits, troubleshooting extend data stores/partitions Implementing and configuring network devices (Cisco, SonicWALL, Meraki) Excellent communication skills for remote clients and on-site technical support Windows desktop and server operating systems experience Experience with Active Directory and Group Policy on…
IT System Administrator Level 2 (Hybrid) MSP
IT System Administrator Level 2 (Hybrid) MSP Duties: Understanding of computer hardware and how to diagnose hardware problems including desktops, laptops, and printers Knowledge of networks and network troubleshooting. Basic understanding of TCP/IP, routing and switching, DHCP, DNS, VLAN, VPNs Experience with the ConnectWise suite of products (Manage, Automate, Control) Troubleshooting M365 and Office365 applications…
Hybrid Mid-Level IT Technician (MSP)
Hybrid Mid-Level IT Technician (MSP) Experience: Technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Experience with Networking, Windows OS’s to include 7, 10, 11 Server 2008 R2, 2012, 2012 R2, 2016, and 2019 Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow,…
Hybrid System Administrator (Escalation Team) MSP
Hybrid System Administrator (Escalation Team) MSP Experience: Working knowledge and experience with VMware to perform basic VM edits, troubleshooting, and extend data stores/partitions Ability to configure and troubleshoot network equipment including routers, switches, and firewalls. Deploy new hardware using Imaging technology Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients Responsible…
IT System Support Technician (Tier 2) – MSP
IT System Support Technician (Tier 2) – MSP Do?: Support and experience working with Cloud products: (Office 365, OneDrive, Azure). Knowledge of Microsoft Windows Server Platforms. Support of disaster recovery solutions. (Datto) Configuring, Installing and Supporting routers, firewalls, switches & servers (VLAN, SonicWall) Knowledge of VMware/Hyper-V (creating new virtual machines, changing resource allocations, etc.) Experience…
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