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IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP
IT Helpdesk Support Tier 1.5 (Partial Remote) -MSP Responsibilities: Provide remote support using ConnectWise Assist senior engineers with some project based work Support technologies including but limited to O365, Exchange, Active Directory, Group Policy, Windows Servers Troubleshoot end user issues, provide desktop support Server administration and basic network troubleshooting IT Helpdesk Support Tier 1.5 (Partial…
August 7, 2026
IT Helpdesk Support Tier 1 (MSP)
IT Helpdesk Support Tier 1 (MSP) Responsibilities: Provide level 1 support for all client tickets. Provide level 2 support when possible by ability. Troubleshoot & Administer O365 Manage accounts in active directory for various clients Provide desktop support Work along side senior engineers for exposure to project based work IT Helpdesk Support Tier 1 (MSP) Requirements: …
IT Senior Engineer- MSP (Local WFH)
IT Senior Engineer- MSP (Local WFH) Responsibilities: Configure and install various computer and Windows servers Migrate O365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure,…
IT Solutions Architect (Azure) – MSP
IT Solutions Architect (Azure) – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation. Provide recommendations…
IT Project Engineer 2.5 – MSP
IT Project Engineer 2.5 – MSP Requirements: Lead the implementation of projects and solutions, primarily focusing on Windows servers, Active Directory, VMWare, Citrix, Hyper-V, Dell, HP, Azure, and ConnectWise. Implementation of Virtualization technologies (VMWare and Hyper-V). Collaborate with clients to gather requirements, design customized solutions, and develop implementation plans. Configure, deploy, and optimize hardware and…
IT Service Coordinator & Dispatcher (ConnectWise)
IT Service Coordinator & Dispatcher (ConnectWise) Requirements: Qualify client issues and open support tickets. This is an onsite position and requires you to be in the office in Richardson, TX Monitor service boards for new tickets and or respond to tickets. Schedule internal and field resources on the CRM dispatch portal (ConnectWise). Plan, manage and schedule…
August 6, 2026
IT Field Engineer Tier II- MSP
IT Field Engineer Tier II- MSP Requirements: 2+ years Managed Service Provider Experience Required*** 2+ years experience with ConnectWise & O365 Experience configuring and administering Microsoft Office 365 Intermediate experience with Intune, Azure Virtual Desktop Hands-on experience with Windows Server and Hyper-V or VMware Proficient in networking technologies like Ethernet, TCP/IP, and firewalls IT Field Engineer…
IT Helpdesk Technician Tier 1.5 (Quick Advancement!)
IT Helpdesk Technician Tier 1.5 Responsibilities: Escalate issues to higher level staff as needed. Utilize ticket tracking system to perform work and bill time for services rendered. Modification of configurations, utilities, software, hardware, etc. for workstations, servers, and network resources. Diagnose and resolve technical hardware and software issues. Technical assistance via phone, email, and ticketing…
IT Senior Engineer- MSP (Local WFH)
IT Senior Engineer- MSP (Local WFH) Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure,…
Senior System Administrator (MSP) – Partial Work From Home
Senior System Administrator (MSP) – Partial Work From Home MSP Responsibilities: Implement and support local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks. Provide support for both Windows and Mac environments. Manage and troubleshoot network and system issues, including routers, switches, and firewalls. Perform network rollouts and manage all aspects of…
Entry Level IT Helpdesk Support (MSP)
Entry Level IT Helpdesk Support (MSP) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. Entry…
IT System & Network Engineer (MSP)
IT System & Network Engineer (MSP) Requirements: Intermediate to Advanced on Networking hardware, software, and devices for layers 1, 2, and 3* – (Required, no flexibility) Advanced on Microsoft Server Operating Systems (2008-2019) AD, DHCP, GPO, Print Management Experience with Microsoft Azure and Office 365 Advanced on Microsoft Workstation Operating Systems (XP to Windows 10) Experience…
IT Support Analyst (Tier 2) – MSP
IT Support Analyst (Tier 2) – MSP Key Skills: Knowledge of Servers: Active Directory, Group Policy (administration, not necessarily creation of new GPs), bring up Domain Controllers G-suite/ O365 migrations Configure, Support, and maintain AWS/Azure Complete Server deployments Configure and set up customer networks, complete firewall deployments IT Support Analyst (Tier 2) – MSP Benefits: Salary: $70,000-$80,000…
IT Desktop Support Technician (MSP)
IT Desktop Support Technician (MSP) Responsibilities: Provide level 1 support for all client tickets. Troubleshoot & Administer O365 Manage accounts in active directory for various clients Provide desktop support, provision laptops Work along side senior engineers for exposure to project based work IT Desktop Support Technician (MSP) Requirements: Comfortable with multiple technologies such as Active Directory, Microsoft…
IT Service Desk Support Specialist (ConnectWise)
IT Service Desk Support Specialist (ConnectWise) Requirements Experience working with ConnectWise ticketing system Experience answering customer calls and resolving technical issues remotely via phone and email. Proficiency in Windows 10 and MAC. Must be able to diagnose and resolve performance issues. Network Component: Installation, Diagnostics and Repair. Ability to create new Office 365 user accounts…
IT Solutions Architect & Senior Engineer – MSP
IT Solutions Architect & Senior Engineer – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation.…
August 5, 2026
Technical Support Engineer (Tier II)
Technical Support Engineer (Tier II) Responsibilities include: Administrating Microsoft Servers Serving as a technical expert analyzing client infrastructure and providing recommendations on improvements. Systems monitoring, analysis and capacity planning. Virtualization technology support (VMware, Citrix, Hyper-V) Technical Support Engineer (Tier II) Required Experience: 3+ years experience with Windows Servers, Azure, O365 3+ years experience administering Active Directory…
IT Desktop Support Technician (MSP)
IT Desktop Support Technician (MSP) Responsibilities: Provide level 1 support for all client tickets. Troubleshoot & Administer O365 Manage accounts in active directory for various clients Provide desktop support, provision laptops Work along side senior engineers for exposure to project based work IT Desktop Support Technician (MSP) Requirements: Comfortable with multiple technologies such as Active Directory, Microsoft…
Tier II/III Engineer- Partial Work From Home
Responsibilities: Deploy solutions across various technologies, including Exchange, VMware, and Windows Server. Build new network and server environments, and conduct physical to virtual conversions. Install physical network, server, and desktop equipment for clients. Manage, maintain, and upgrade existing servers, networks, and desktops. Conduct security audits and implement security measures using technologies like SentinelOne, DUO 2FA,…
Tier 2.5 Systems Engineer – IT Service Management
Key Responsibilities: Design, support, and maintain client network and computing infrastructure. Administer servers and virtual server clusters. Configure and manage network hardware, systems, services, and devices. Implement performance-enhancing changes to network architectures. Monitor and maintain network security systems and technologies. Administer software and network security protocols. Manage user accounts, permissions, email systems, and threat management.…
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