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Senior System Engineer (MSP)
Senior System Engineer (MSP) Responsibilities: Service as a project lead architecting and implementing solutions Serve as a highest point of escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) Extensive knowledge of Active Directory and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …) In-depth working knowledge of…
December 28, 2025
Help Desk Technician
Help Desk Technician Responsibilities: Configuring, troubleshooting, and repairing network devices, servers, and computers Have the ability to add/delete users to/from domain Escalate tickets to tier 2 and tier 3 support technicians as needed From time to time on-site teams will need additional resource to help deliver projects either on-site or remotely Help Desk Technician Requirements: …
MSP Service Coordinator / Level 1 Help Desk
MSP Service Coordinator / Level 1 Help Desk Responsibilities: Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload Monitor open service tickets to make sure the team is meeting customer SLA’s Schedule internal and field technical resources on the dispatch portal Monitor resource schedules to ensure prompt time entry…
IT Support Engineer Tier 2 (MSP)
IT Support Engineer Tier 2 (MSP) Required Skills & Abilities: Competent desktop support Mobile device support Competent Windows Server administration Competent network infrastructure support Competent Microsoft cloud ecosystem management Advanced on Microsoft Server Operating Systems (2008-2019) Advanced on Microsoft Workstation Operating Systems (XP to Windows 10) Advanced on Microsoft Office, QuickBooks, and Adobe software (Tech…
IT Senior Engineer- MSP
Key Responsibilities: Configure and install Windows servers and various computer systems. Lead migrations for M365 & G-Suite. Design and implement Azure build-outs and migrations. Troubleshoot and manage SharePoint migrations. Virtualize using Hyper-V or VMware, including setting up new infrastructure and performing P2V migrations. Install and maintain security tools, policies, and procedures. Design, configure, maintain, and…
December 27, 2025
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
December 26, 2025
Tier 2 Support Engineer – MSP
Tier 2 Support Engineer – MSP Experience: Knowledge of Servers: Active Directory, Group Policy, bring up Domain Controllers 3 years of Managed Service Provider experience REQUIRED Administer and experience migrating on a team or autonomously, on-premise O365 Azure or AWS and other “cloud” solutions Excellent communication and customer service skills P2V experience, working with VMware…
System Engineer (Tier 3 Escalation – MSP)
System Engineer (Tier 3 Escalation – MSP) – Experience: Troubleshooting and deploying Windows 2012-2019 MS Office 365 administration with domain synchronization and migrations from G-suite and Exchange or other providers Working MANAGED SERVICE PROVIDER EXPERIENCE Active Directory and Group Policy creation Superior troubleshooting/diagnostic skills VMware and/or Hyper-V experience P2V migration experience Ticketing and R.M.M. experience…
IT Support Engineer Technician – MSP
IT Support Engineer Technician – MSP Experience: Install, configure, test, and maintain operating systems, application software, and system management tools Troubleshooting of modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless Experience working for a Managed Service Provider/tech experience 1-2 years of experience providing outstanding customer service via phone,…
System Engineer – MSP (Tier 2/3)
System Engineer – MSP (Tier 2/3) Experience: ***Managed Service Provider Experience REQUIRED*** Design and deploy servers in on-premises and cloud environments, using VMWare, Microsoft Server 2012/2016/2019, and Microsoft Azure Installation and configuration of Cisco Meraki Switches and Firewalls Serve as the top tier of escalation for complex server and network issues Define blueprint designs for…
Technical Account Manager – Managed Services
Technical Account Manager – Managed Services Requirements: Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client. Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports. Prepare, process, and track ongoing client Change Orders, Work Orders, and…
Technical Account Manager – Managed Services
Technical Account Manager – Managed Services Requirements: Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client. Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports. Prepare, process, and track ongoing client Change Orders, Work Orders, and…
IT Support Technician Tier 1.5 (MSP)- Bilingual Spanish
Core Responsibilities: Handle escalated Tier 1 support tickets, troubleshooting and resolving issues related to desktops, laptops, printers, and peripherals. Assist Tier 2 technicians in diagnosing and resolving complex technical problems involving Microsoft 365 applications, Windows operating systems, and basic network configurations. Perform system upgrades, installations, and configurations under the guidance of senior team members. Collaborate…
December 24, 2025
Intermediate IT Systems Engineer – MSP
Intermediate IT Systems Engineer – MSP Key Responsibilities: Administer and support Microsoft 365 environments and migrations Design, implement, and manage Azure infrastructure Handle system administration tasks for Windows Servers Ensure security and compliance to protect our infrastructure Oversee backup and disaster recovery processes Manage network infrastructure including firewall configuration and support Intermediate IT Systems Engineer…
IT System Engineer (Tier 2.5) MSP
Role Overview: As a Systems Engineer, you’ll be crucial in maintaining the stability and efficiency of our clients’ network systems. Your role involves designing, installing, supporting, and maintaining network infrastructure while adhering to our best practices. Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and…
IT Field Engineer – Managed Services Support Team
IT Field Engineer – Managed Services Support Team Requirements: Experience troubleshooting/administering Microsoft infrastructure technologies (O365, Active Directory/Azure AD, Group Policy, etc) Windows Server 2016/2016 Experience in an SLA-driven environment, servicing multiple clients concurrently Experience using a help desk ticketing system Strong documentation skills Experience with VMware and/or Hyper-V IT Field Engineer – Managed Services Support…
December 22, 2025
System Administrator – Managed Service Provider
System Administrator – Managed Service Provider Responsibilities: Provide day to day technical support for all users, both onsite and remote Maintain Active Directory in regard to on-boarding/off-boarding employees, including synchronization with Office 365, SharePoint and OneDrive Maintain Office 365 mailboxes for the company and troubleshoot issues as needed Provide basic support for Azure Virtual Desktops…
MSP Network/ Systems Consultant
MSP Network/ Systems Consultant Responsibilities: Managing on-site networks and providing technical support/consulting to a client. Serving as a trusted IT advisor by recommending new technologies and solutions that proactively support and grow client environments. Establishing and maintaining networks, servers, and systems by designing, proactively managing, and troubleshooting network problems. Traveling to a local customer site…
MSP System Administrator (Azure)
MSP System Administrator (Azure) Requirements: Experience and/or certifications in Azure, Microsoft Windows Server, Office 365 Administration and VMWare. Strong knowledge of Windows systems, virtualization, and Cloud/PaaS solutions. Firewall administration and configuration (SonicWALL, Meraki) A proven track record of developing and implementing IT strategies and plans. Previous MSP experience is a must MSP System Administrator (Azure)…
IT Tier 3 Engineer & Team Lead (MSP)
IT Tier 3 Engineer & Team Lead (MSP) Responsibilities: Project Management Ensuring optimal service delivery and client satisfaction Supervising junior engineers Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT Tier 3…
December 21, 2025
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