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Desk Support Administrator – MSP
Desk Support Administrator – MSP Experience: 1+ year of experience working for a Managed Service Provider REQUIRED Great communication skills Closing tickets / Triage / Dispatch is a plus Install, configure, and migrate client line of business applications and hardware Install, configure, and basic troubleshooting Windows 10 and Apple OSX AutoTask experience a plus Knowledge…
September 23, 2025
System Support Administrator – MSP
System Support Administrator – MSP Experience: Recommend solutions and services to C-levels 2+ years of experience working for a Managed Service Provider REQUIRED Microsoft Windows 7, 8, 10 & 11 experience Regularly working in AD, TCP/IP, DNS, and DHCP Have the ability to configure and install disaster recovery solutions Direct communication with customers and follow-up…
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
September 22, 2025
IT Field Technician & IT Support Specialist Tier II (MSP)
IT Field Technician & IT Support Specialist Tier II (MSP) Technologies/ Requirements: Windows Servers VMware, Hyper-V ConnectWise a major plus Ability to conceptualize the design and deployments of new offices and new clients (Windows/VMware/Cloud) Experience with Network Administration Experience with Active Directory, Group Policy, O365, Exchange and Azure AD Ability to articulate your work to…
Field Engineer T2 (Managed Services)
Field Engineer T2 (Managed Services) Job Responsibilities: Provide technical support to clients, including hardware and software troubleshooting Install and configure networking equipment, servers, and workstations Perform software updates and patches Monitor and maintain IT infrastructure for optimal performance Respond to client service requests in a timely and professional manner Document all work performed in our…
September 21, 2025
System Engineer “Jack of All Trades”
System Engineer “Jack of All Trades” Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy working relationships…
September 18, 2025
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
System Engineer “Jack of all Trades” – MSP Division
System Engineer “Jack of all Trades” – MSP Division Responsibilities: Configure and install various computer and Windows servers to meet the specific needs of our clients, including both physical and virtual environments. Plan, manage, and execute migrations from G-Suite to M365 or between M365 environments, ensuring smooth transitions with minimal downtime and data integrity. Design,…
Lead Systems Engineer – Managed Services
Lead Systems Engineer – Managed Services Responsibilities: Lead and guide the team in efforts to create an effective and seamless process designing, implementing, and maintaining complex systems solutions Provide expert-level solutions and top escalated support focusing on resolving complex issues related to networking, infrastructure, servers, cloud environments Assist in the design, implementation, and management of…
IT Field Engineer Tier 2 – MSP
IT Field Engineer Tier 2 – MSP Responsibilities: Provide expert technical support and guidance to clients in various environments. Manage, configure, and deploy Windows servers, including handling escalated tickets and setting up complex server environments. Perform on-site troubleshooting and repairs, including hardware fixes, delivery of peripherals, and other necessary adjustments when remote solutions are insufficient.…
Senior Service Desk Analyst (MSP)
Senior Service Desk Analyst (MSP) Responsibilities: Act as the primary contact for user support via telephone, email, and in-person interactions Provide remote and collaborative support to clients for issue resolution. Evaluate, prioritize, and troubleshoot requests related to networks, devices, software, and peripherals Ensure precise ticket tracking and comprehensive system documentation. Independently resolve service tickets, showcasing…
September 17, 2025
IT Sales Executive – Managed Service Provider
IT Sales Executive – Managed Service Provider Responsibilities: Identify, target, and secure new business opportunities through networking, cold calling, and referrals. Develop and maintain strong relationships with existing clients to ensure ongoing satisfaction and identify upsell opportunities. Understand client needs and present appropriate managed services and IT solutions, including cloud services, cybersecurity, networking, and data…
September 14, 2025
System Engineer L3/ Client Discovery
System Engineer L3/ Client Discovery Responsibilities: Provide clients with technical expertise pertaining to networking, mobility, virtualization, security, and cloud-based solutions. Evaluate, recommend, and execute new technologies. Update existing infrastructure to ensure optimal network performance, security, and availability. Develop IT strategies to ensure the networking, compute, and storage infrastructure meets current and future requirements based on…
IT Project Engineer – Managed Services/ Hybrid
IT Project Engineer – Managed Services/ Hybrid Job Responsibilities: Collaborate with cross-functional teams to ensure successful project delivery, from planning to implementation. Work with CTO and Project Manager on Project based initiatives for clients Participate and Update Clients on Client Projects or Presentations Responsible for project scoping, meeting with clients and pitching solutions, conducting quarterly…
System Administrator Tier 2 (MSP)
System Administrator Tier 2 (MSP) Qualifications: 2+ years MSP experience REQUIRED Server OS and associated technologies experience – (Server 2008 +, Exchange 2010+, Active Directory, Group Policy, etc.) Strong understanding of DNS and how it affects network and servers Experience with Office 365 migrations, troubleshooting and setup Network administration and configuration (Sophos, Palo Alto, Fortinet,…
Helpdesk Support Level 3 – Partial Remote
Helpdesk Support Level 3 – Partial Remote Responsibilities: Working with System Engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects such…
September 11, 2025
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide 70% support and 30% project assistance, handling escalations and resolving technical issues with a 50/50 split between support and escalations. Address escalations like BCDR incidents, critical errors, and virtual environment issues while maintaining systems through regular Server Administration tasks (OS, AD, GPO). Lead system upgrades with thorough research…
August 31, 2025
IT Sales Executive – Managed Service Provider
IT Sales Executive – Managed Service Provider Responsibilities: Identify, target, and secure new business opportunities through networking, cold calling, and referrals. Develop and maintain strong relationships with existing clients to ensure ongoing satisfaction and identify upsell opportunities. Understand client needs and present appropriate managed services and IT solutions, including cloud services, cybersecurity, networking, and data…
August 30, 2025
MSP IT Support Engineer
MSP IT Support Engineer Responsibilities: Communicate effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explain resolutions, answer questions, and provide professional advice as needed. Perform timely recognition, isolation, resolutions, and follow-up of submitted help desk tickets and understand when to escalate. Provide detailed documentation of help…
August 21, 2025
Senior Project Engineer
Senior Project Engineer Experience: Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuring and managing firewalls, switches, WAPs, VPNs, and other network appliances Configure servers and other critical components in Azure Azure & AWS administration and support Troubleshooting and deploying Windows Server 2012-2019 MS Office 365 administration with domain synchronization and migrations from G-suite…
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