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Junior Technical Support Representative (MSP)
Junior Technical Support Representative (MSP) Responsibilities: Ensure exceptional client satisfaction is consistently delivered and maintained. Implementation of overall Technical Services, strategies, & objectives. Provide accurate and timely technology support and problem resolution to our clients. Support clients with technical support issues and know when to escalate the issue. Work closely with the project manager on the…
October 12, 2025
Systems Engineer – Hybrid Workplace
Systems Engineer – Hybrid Workplace Responsibilities: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, M365, and SharePoint, as well as virtualization technologies on VMware and Azure. Implement and support remote access solutions like VPN and Microsoft Intune. Maintain remote monitoring…
October 4, 2025
System Administrator Level 2 – Managed Services
System Administrator Level 2 – Managed Services Duties and Responsibilities: Support end-users remotely and on-site environment resolving hardware/software issues. Troubleshoot network devices and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests. Configure servers and other key components in Azure. Azure administration and support. MS Office 365 administration…
System Administrator L2 (MSP) – Hybrid Work Enviroment
System Administrator L2 (MSP) – Hybrid Work Enviroment Job Responsibilities: Provide Tier 2 support for client systems, including troubleshooting, maintenance, and upgrades Monitor and manage client networks, servers, and applications Assist with IT projects, such as system migrations and network upgrades Document and maintain accurate records of client systems and configurations Collaborate with team members…
September 28, 2025
IT Solutions Architect – MSP
IT Solutions Architect – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation. Provide recommendations…
IT Support Engineer Tier 2 – Managed Service Provider
IT Support Engineer Tier 2 – Managed Service Provider Responsibilities: Troubleshooting and resolving hardware and software issues Diagnosing and resolving basic server and network issues Responding to and managing support tickets through various tools such as ConnectWise Monitoring client systems and networks for performance issues and identifying potential problems before they cause downtime Supporting Cloud…
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
September 22, 2025
IT Field Technician & IT Support Specialist Tier II (MSP)
IT Field Technician & IT Support Specialist Tier II (MSP) Technologies/ Requirements: Windows Servers VMware, Hyper-V ConnectWise a major plus Ability to conceptualize the design and deployments of new offices and new clients (Windows/VMware/Cloud) Experience with Network Administration Experience with Active Directory, Group Policy, O365, Exchange and Azure AD Ability to articulate your work to…
Field Engineer T2 (Managed Services)
Field Engineer T2 (Managed Services) Job Responsibilities: Provide technical support to clients, including hardware and software troubleshooting Install and configure networking equipment, servers, and workstations Perform software updates and patches Monitor and maintain IT infrastructure for optimal performance Respond to client service requests in a timely and professional manner Document all work performed in our…
September 21, 2025
System Engineer “Jack of All Trades”
System Engineer “Jack of All Trades” Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy working relationships…
September 18, 2025
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
System Engineer “Jack of all Trades” – MSP Division
System Engineer “Jack of all Trades” – MSP Division Responsibilities: Configure and install various computer and Windows servers to meet the specific needs of our clients, including both physical and virtual environments. Plan, manage, and execute migrations from G-Suite to M365 or between M365 environments, ensuring smooth transitions with minimal downtime and data integrity. Design,…
Lead Systems Engineer – Managed Services
Lead Systems Engineer – Managed Services Responsibilities: Lead and guide the team in efforts to create an effective and seamless process designing, implementing, and maintaining complex systems solutions Provide expert-level solutions and top escalated support focusing on resolving complex issues related to networking, infrastructure, servers, cloud environments Assist in the design, implementation, and management of…
IT Field Engineer Tier 2 – MSP
IT Field Engineer Tier 2 – MSP Responsibilities: Provide expert technical support and guidance to clients in various environments. Manage, configure, and deploy Windows servers, including handling escalated tickets and setting up complex server environments. Perform on-site troubleshooting and repairs, including hardware fixes, delivery of peripherals, and other necessary adjustments when remote solutions are insufficient.…
Senior Service Desk Analyst (MSP)
Senior Service Desk Analyst (MSP) Responsibilities: Act as the primary contact for user support via telephone, email, and in-person interactions Provide remote and collaborative support to clients for issue resolution. Evaluate, prioritize, and troubleshoot requests related to networks, devices, software, and peripherals Ensure precise ticket tracking and comprehensive system documentation. Independently resolve service tickets, showcasing…
September 17, 2025
IT Sales Executive – Managed Service Provider
IT Sales Executive – Managed Service Provider Responsibilities: Identify, target, and secure new business opportunities through networking, cold calling, and referrals. Develop and maintain strong relationships with existing clients to ensure ongoing satisfaction and identify upsell opportunities. Understand client needs and present appropriate managed services and IT solutions, including cloud services, cybersecurity, networking, and data…
September 14, 2025
System Engineer L3/ Client Discovery
System Engineer L3/ Client Discovery Responsibilities: Provide clients with technical expertise pertaining to networking, mobility, virtualization, security, and cloud-based solutions. Evaluate, recommend, and execute new technologies. Update existing infrastructure to ensure optimal network performance, security, and availability. Develop IT strategies to ensure the networking, compute, and storage infrastructure meets current and future requirements based on…
IT Project Engineer – Managed Services/ Hybrid
IT Project Engineer – Managed Services/ Hybrid Job Responsibilities: Collaborate with cross-functional teams to ensure successful project delivery, from planning to implementation. Work with CTO and Project Manager on Project based initiatives for clients Participate and Update Clients on Client Projects or Presentations Responsible for project scoping, meeting with clients and pitching solutions, conducting quarterly…
System Administrator Tier 2 (MSP)
System Administrator Tier 2 (MSP) Qualifications: 2+ years MSP experience REQUIRED Server OS and associated technologies experience – (Server 2008 +, Exchange 2010+, Active Directory, Group Policy, etc.) Strong understanding of DNS and how it affects network and servers Experience with Office 365 migrations, troubleshooting and setup Network administration and configuration (Sophos, Palo Alto, Fortinet,…
Helpdesk Support Level 3 – Partial Remote
Helpdesk Support Level 3 – Partial Remote Responsibilities: Working with System Engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects such…
September 11, 2025
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