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IT System Administrator Tier 2 (MSP)
IT System Administrator Tier 2 (MSP) Responsibilities: Manage servers, firewalls, routers, and switches. Manage virtualization technologies Vmware & HyperV Tier 2 service desk support Assist with Microsoft 365 migrations System documentation maintenance and review in ConnectWise and IT Glue IT System Administrator Tier 2 (MSP) Skills/ Experience: Active Directory and Group Policy creation Microsoft 365,…
October 18, 2025
IT Helpdesk Technician Tier 1.5 (Quick Advancement!)
IT Helpdesk Technician Tier 1.5 (Quick Advancement!) Configuration of standard Microsoft 365 and Exchange clients Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences. Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup. Administration of enterprise e-mail application, including add/remove users and group,…
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Microsoft 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
IT Support Specialist Tier II (MSP)
IT Support Specialist Tier II (MSP): 2+ years Managed Service Provider experience REQUIRED Experience in administration, configuration, management and design of Windows Server-based networks Experience with Exchange 2013/2016 Office 365 and Microsoft Azure experience (administration and assisting with migrations) Virtualization technology experience with VMware or HyperV (P2V migrations, troubleshooting, administration) Server maintenance and support, including…
IT Support Specialist Tier 1.5 (MSP)
IT Support Specialist Tier 1.5 (MSP) Responsibilities: Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Complete remote access solution implementation and support: VPN and Terminal Services Monitor the manage system alerts & resolve incoming tickets at a tier 1 level Provide IT Support relating to technical issues involving Microsoft’s…
IT System Administrator (MSP)
IT System Administrator (MSP) Responsibilities: Provide installation & configuration support of routers, servers, firewalls, & network equipment Performs configuration/implementation/management within Windows Server environments including Active Directory & Group Policy (Creating user accounts, Managing Security levels/principles, Login scripts, configuration/set up of network printers) Assist with cloud migrations and other projects Provide escalation support to various clients…
IT Service Coordinator (MSP)
IT Service Coordinator (MSP) Responsibilities: Communicate with clients providing updates on client services, escalated tickets, and project updates Scheduling: Schedule internal and field resources on the CRM dispatch portal (ConnectWise), schedule regular client meetings, schedule documentation trainings with internal teams Documentation: create standardized templates and ensure technical team is utilizing the correct processes and procedures…
System Engineer – MSP
System Engineer – MSP Responsibilities: Lead solution designs, consultations, migrations, relocations, administration, and troubleshooting for various clients Lead Projects such as designing networks autonomously Complete server management/deployments (VMware and Hyper-V) Complete Azure build outs and migrations Complete O365 migrations from Exchange Handle Firewall configurations and deployments (SonicWall, Cisco Meraki, Fortinet, FortiGate, etc) System Engineer –…
October 13, 2025
Junior Technical Support Representative (MSP)
Junior Technical Support Representative (MSP) Responsibilities: Ensure exceptional client satisfaction is consistently delivered and maintained. Implementation of overall Technical Services, strategies, & objectives. Provide accurate and timely technology support and problem resolution to our clients. Support clients with technical support issues and know when to escalate the issue. Work closely with the project manager on the…
October 12, 2025
Systems Engineer – Hybrid Workplace
Systems Engineer – Hybrid Workplace Responsibilities: Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware. Support services for Microsoft-related technologies, including Windows Server, M365, and SharePoint, as well as virtualization technologies on VMware and Azure. Implement and support remote access solutions like VPN and Microsoft Intune. Maintain remote monitoring…
October 4, 2025
System Administrator Level 2 – Managed Services
System Administrator Level 2 – Managed Services Duties and Responsibilities: Support end-users remotely and on-site environment resolving hardware/software issues. Troubleshoot network devices and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests. Configure servers and other key components in Azure. Azure administration and support. MS Office 365 administration…
System Administrator L2 (MSP) – Hybrid Work Enviroment
System Administrator L2 (MSP) – Hybrid Work Enviroment Job Responsibilities: Provide Tier 2 support for client systems, including troubleshooting, maintenance, and upgrades Monitor and manage client networks, servers, and applications Assist with IT projects, such as system migrations and network upgrades Document and maintain accurate records of client systems and configurations Collaborate with team members…
September 28, 2025
IT Solutions Architect – MSP
IT Solutions Architect – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation. Provide recommendations…
IT Support Engineer Tier 2 – Managed Service Provider
IT Support Engineer Tier 2 – Managed Service Provider Responsibilities: Troubleshooting and resolving hardware and software issues Diagnosing and resolving basic server and network issues Responding to and managing support tickets through various tools such as ConnectWise Monitoring client systems and networks for performance issues and identifying potential problems before they cause downtime Supporting Cloud…
Technical Account Manager (TAM) – MSP
Technical Account Manager (TAM) Responsibilities: Meet with client success team to understand project scope, estimates, and goals. Responsible for new client onboardings, client management, and alignment to industry best practices Develop, build and cultivate long-term relationships with key management within your clients’ organizations Staying in scope and interfacing with client and internal teams when scope changes…
September 22, 2025
IT Field Technician & IT Support Specialist Tier II (MSP)
IT Field Technician & IT Support Specialist Tier II (MSP) Technologies/ Requirements: Windows Servers VMware, Hyper-V ConnectWise a major plus Ability to conceptualize the design and deployments of new offices and new clients (Windows/VMware/Cloud) Experience with Network Administration Experience with Active Directory, Group Policy, O365, Exchange and Azure AD Ability to articulate your work to…
Field Engineer T2 (Managed Services)
Field Engineer T2 (Managed Services) Job Responsibilities: Provide technical support to clients, including hardware and software troubleshooting Install and configure networking equipment, servers, and workstations Perform software updates and patches Monitor and maintain IT infrastructure for optimal performance Respond to client service requests in a timely and professional manner Document all work performed in our…
September 21, 2025
System Engineer “Jack of All Trades”
System Engineer “Jack of All Trades” Responsibilities: Deploy complex solutions involving a variety of technologies, including Exchange, VMWare and Windows Server. Build new network and server environments and perform physical to virtual conversions. Install physical network, server and desktop equipment for customers. Manage, maintain and upgrade existing servers, networks and desktops. Maintain healthy working relationships…
September 18, 2025
IT Helpdesk Support (ConnectWise)
IT Helpdesk Support (ConnectWise) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise. Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems Provide desktop support, manage accounts in active directory, printer support Provide network support and some administration. IT Helpdesk Support…
System Engineer “Jack of all Trades” – MSP Division
System Engineer “Jack of all Trades” – MSP Division Responsibilities: Configure and install various computer and Windows servers to meet the specific needs of our clients, including both physical and virtual environments. Plan, manage, and execute migrations from G-Suite to M365 or between M365 environments, ensuring smooth transitions with minimal downtime and data integrity. Design,…
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