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IT System Engineer (Windows) – MSP
IT System Engineer (Windows) – MSP Duties: Experience in computer hardware troubleshooting, new setups, and installations Experience in troubleshooting and supporting Microsoft Windows desktop operating systems, Microsoft Office suites, and Office 365 Experience with self-managing small projects Install and optimizes hardware/software/network products and configurations at customer sites Diagnoses and resolves product performance problems Performs maintenance…
June 20, 2025
Senior System Administrator
Responsibilities: Serve as the primary onsite engineer and trusted advisor for a major client Lead technical projects from design to implementation Deploy and manage Azure environments (VMs, networking, identity, storage) Administer the full Microsoft 365 suite (Exchange, SharePoint, Teams) Manage and secure endpoints using Microsoft Intune Handle advanced support escalations (servers, cloud, networking) Collaborate with…
June 18, 2025
Technical Account Manager (MSP/ConnectWise)
Technical Account Manager (MSP/ConnectWise) Responsibilities: Conduct regular client meetings to assess technical needs and business goals Develop and present IT roadmaps that drive operational success Build trusted client relationships and serve as their strategic advisor Identify risks, gaps, and improvement opportunities across infrastructure and systems Work cross-functionally with technical teams to ensure solution delivery Lead…
IT Service Desk Technician Tier 2 (Managed Services)
Responsibilities: Resolve escalated helpdesk tickets from Tier 1 support Troubleshoot and support Windows desktops, laptops, and servers Manage Active Directory, Group Policy, DNS, DHCP, and file/print services Provide Microsoft 365 and Azure support (account setup, permissions, syncing issues, etc.) Use RMM tools (ConnectWise or similar) to remotely diagnose and resolve issues Perform intermediate network support:…
Senior System Administrator (MSP Team)
Key Responsibilities: Administer and support Microsoft 365, Azure, SharePoint, Teams, Windows Server, and Active Directory environments Troubleshoot and resolve complex technical issues escalated from the service desk (Tier 3+) Manage and support virtual environments using VMware, Citrix, and/or Hyper-V Provide advanced network and security support, including LAN/WAN, VPN, firewalls, and BDR solutions Collaborate with project…
Help Desk Technician Tier 2 (MSP/ConnectWise)
Help Desk Technician Tier 2 (MSP/ConnectWise) Daily Responsibilities: Tackle 10–15 Tier 2 tickets daily and keep your workflow organized and efficient Deliver smart, fast solutions for our business clients Stay connected with clients and provide clear, friendly updates throughout the process Visit client sites periodically and represent our team with professionalism and expertise Help Desk…
IT Sales Executive (Managed Services)
IT Sales Executive (Managed Services) Responsibilities: Leverage your existing relationships with business owners and executives to drive sales Generate leads through cold calling, referrals, LinkedIn, and networking Convert leads into long-term client relationships with consultative selling Manage the full sales cycle from prospecting to closing Hit sales targets and track activities using CRM tools like…
System Administrator (Managed Services Provider)
System Administrator (Managed Services Provider) Key Responsibilities: Serve as a technical escalation point for desktop, server, and infrastructure issues Administer and support Microsoft 365 (Exchange, OneDrive, SharePoint, Teams) Manage Windows Server environments, Active Directory, and Group Policy Troubleshoot networking issues involving TCP/IP, DNS, DHCP, and RADIUS Respond to malware, virus, and spyware incidents Provide end-user…
Level 2 Help Desk Technician (MSP Experience Required)
Responsibilities: Resolve Level 2 service tickets via phone, email, or remote access Troubleshoot hardware, software, network, and cloud-related issues Provision new users, configure devices, and assist with onboarding Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365 Perform patching, antivirus installs, and routine updates Use RMM and PSA tools to monitor client systems and…
Cloud Systems Administrator (MSP)
Responsibilities: Act as the primary technical contact for a group of clients, building strong relationships through consistent support Mentor and guide Level 1 technicians to elevate team performance Resolve a wide range of technical issues across networks, servers, endpoints, phones, and cloud platforms Optimize and monitor Azure environments with a focus on security, compliance, and…
vCIO (Managed IT Services)
vCIO (Managed IT Services) Key Responsibilities Serve as the strategic IT point of contact for 20–30 business clients Lead quarterly planning meetings with stakeholders, developing and presenting technology roadmaps Help clients translate business needs into actionable IT strategies Identify opportunities for project-based work and present solutions that align with business goals Collaborate with internal teams…
System Administrator (Managed Services/ConnectWise)
Responsibilities: Provide level 2 support for servers, networks, and business-critical systems Troubleshoot and configure firewalls, switches, and wireless access points (Fortinet, SonicWall, Cisco, Ubiquiti, Juniper) Administer and support Microsoft 365 (Exchange, SharePoint, Teams) and RingCentral VoIP systems Communicate effectively with clients and deliver reliable, user-friendly solutions Maintain detailed documentation of troubleshooting steps and system changes…
IT Support Technician Tier 1 (Managed Services)
What You’ll Do: Respond to incoming IT support requests via phone, email, and chat Troubleshoot common desktop, application, and network connectivity issues Handle password resets, MFA challenges, system access, and basic account provisioning Log all support interactions in the ticketing system with detailed documentation Escalate complex issues to Tier II or specialized technical teams Provide…
Help Desk Technician Tier 1.5 (MSP)
Day to Day: Serve as the first point of contact for support via phone, email, or remote tools Troubleshoot and resolve hardware, software, and network issues—both remotely and on-site Configure and maintain servers, workstations, and key IT infrastructure Support cloud services such as Microsoft 365, SharePoint, Teams, and Exchange Online Perform routine system updates, patching,…
System Administrator / Technical Account Manager
What You’ll Do: Conduct recurring client site visits to perform hands-on infrastructure reviews Evaluate IT environments against internal standards and flag potential risks Collaborate closely with vCIOs to shape and support long-term tech strategies Serve as the technical point of contact for alignment and client satisfaction Keep documentation sharp, consistent, and accessible across the team…
IT System Administrator (Managed Services Provider)
Day to Day: Install, configure, and maintain desktops, servers, network devices, printers, and applications Deliver expert-level support both remotely and on-site to troubleshoot system or connectivity issues Monitor infrastructure performance, identify bottlenecks, and take corrective action proactively Manage user accounts, permissions, MFA, and endpoint protection using Active Directory and security tools Administer and support Microsoft…
Help Desk Technician Level 1 (MSP)
Responsibilities: Serve as the first line of support for desktop, software, and connectivity issues Provide helpdesk support for Windows 10/11, Microsoft 365, and basic networking Handle user onboarding and offboarding (accounts, permissions, password resets) Support Microsoft 365 platforms: Exchange Online, SharePoint, OneDrive, Teams Use ticketing and RMM tools to resolve issues and track progress Escalate…
System Administrator Tier 2 (ConnectWise)
Key Responsibilities Provide Tier 2 support for systems, workstations, cloud services, and networking issues Troubleshoot escalated incidents related to performance, access, and infrastructure Configure and support Microsoft 365 (Exchange, OneDrive, SharePoint, Teams) Perform onboarding and offboarding tasks: provisioning, system setup, and user access Troubleshoot firewalls, VPNs, routers, and switches (Ubiquiti, Cisco, SonicWall) Diagnose and repair…
IT System Administrator (Mid-Level Support) MSP
IT System Administrator (Mid-Level Support) MSP Duties: Configuring, maintaining, and supporting client IT infrastructure (hardware and online services) Troubleshooting M365 and Office365 applications (Intune, Exchange, etc.) Configuring Windows Server tools (PowerShell, Active Directory, Group Policy) Basic configuration, management, troubleshooting, and ability to deploy software-based network services Knowledge and experience with Active Directory and Microsoft Azure…
Hybrid Technical Account Manager (TAM) – MSP
Hybrid Technical Account Manager (TAM) – MSP Duties: Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems Onboard and document new client environments to facilitate a graceful transition during new service/agreement implementations Build long-term partnerships with assigned clients. Ensure client satisfaction by fostering highly responsive communication between…
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