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Level 1 Support Engineer (MSP)
Level 1 Support Engineer (MSP) Duties: Experience with administration of M365 and M365 product suite Proficiency in Active Directory administration, implementation, and troubleshooting of Group Policy and AD topologies Provide end-user technical support, hardware installation, and infrastructure replacement at customer location Familiarity with ConnectWise and IT Glue Escalate technical issues to tier 2 and tier…
November 13, 2026
IT Technician Administrator (L2/L3) – MSP
IT Technician Administrator (L2/L3) – MSP Responsibilities: Experience working with Office 365, Windows Server, VMware, Hyper-V, Meraki, and networking infrastructure to support and manage on-premise and cloud-based networks Create and manage networks with firewalls, switches, access points, and possess a deep understanding of DHCP/DNS/VPNs Utilize your business analysis and project management skills to deliver effective…
Hybrid System Administrator (Level 2) – MSP
Hybrid System Administrator (Level 2) – MSP: Experience supporting End User IT Support, Cloud, O365 troubleshooting/administration, virtualization, Windows System Administration, and general Network Administration (TCP/IP) Technical experience with network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Experience with Windows OS and server from 2008-2019 Knowledge and experience with building and managing firewalls Experience working…
Hybrid Senior System Engineer (Projects Team) MSP
Hybrid Senior System Engineer (Projects Team) MSP Duties : Complex software migrations (ERP upgrades, new cloud software installations with integrations with DNS, etc) Configuring and installing various computer and Windows servers Migrations on O365 & G-Suite and Azure Experience deploying and configuring Meraki switches, wireless, and routers Experience working with Teams Voice implementations Design, implement,…
System Administrator (Level 2) – MSP
System Administrator (Level 2) – MSP Duties: Experience with network and firewalls Cisco, SonicWall, Meraki, Fortinet, AV, CFS, routing, switching, network access control systems Knowledgeable in Citrix and VMware migrations and deployments Virtualization/cloud computing technologies, specifically VMware and performing P2Vs Understanding and supporting 24/7 infrastructure and business-critical applications Migration experience / Hybrid Cloud and on-prem Knowledge…
System Engineer (Hybrid) MSP
System Engineer (Hybrid) MSP Requirements: Ability to handle Microsoft Exchange and M365 configurations and maintenance tasks. 2+ years of experience with ConnectWise Ticketing System and ConnectWise Automate Knowledge and experience working with Azure Virtual Machines, Networks, Azure Site Recovery, Azure Backup and Storage, Application Be well-versed with antivirus solutions like Webroot and SentinelOne Provide technical…
Help Desk Manager (Hybrid) – MSP
Help Desk Manager (Hybrid) – MSP Requirements: Develop daily, weekly and monthly reports on help desk team’s productivity Ensure customer service is timely and accurate on a daily basis Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers…
Senior System Engineer (Hybrid) MSP
Senior System Engineer (Hybrid) MSP Experience: End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting MS Office 365 administration with domain synchronization and migrations MUST HAVE 3 + YEARS OF MANAGED SERVICE PROVIDER EXPERIENCE Server 2008/2008R2, Server 2012/2012R2, Server 2016, VMware, Hyper-V Exchange, SQL, Active Directory, DNS, File Server, Domain…
System Administrator (IT Generalist) – MSP
System Administrator (IT Generalist) – MSP Duties & Requirements: Minimum of 2 years of experience with ConnectWise Manage. 5 years of IT experience, including 3+ years in the MSP industry Proficiency in cybersecurity best practices and network troubleshooting Strong knowledge of Active Directory and Azure AD. Familiarity with Microsoft Exchange, M365, Windows 10, and Mac…
Hybrid System Administrator (Tier 2) MSP
Hybrid System Administrator (Tier 2) MSP Duties: Upgrading hardware and software as needed to ensure optimal workstation performance. Systems set up and testing including installing and updating OS and software. Troubleshoot network devices, printers, and business-specific or line-of-business applications. Ongoing management of Office 365 and Azure environments Experience working with VMware and/or Hyper-V, ConnectWise/Labtech Implementing…
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide 70% support and 30% project assistance, handling escalations and resolving technical issues with a 50/50 split between support and escalations. Address escalations like BCDR incidents, critical errors, and virtual environment issues while maintaining systems through regular Server Administration tasks (OS, AD, GPO). Lead system upgrades with thorough research…
Senior Escalations Engineer (Partial WFH)
Senior Escalations Engineer (Partial WFH) Responsibilities: Provide Tier 2 technical support to local and remote clients, resolving service tickets and troubleshooting issues. Perform hardware and software installations and updates. Thoroughly document all client issues and maintain an audit trail of work performed. Adhere to the company’s best practice standards in all work carried out. Maintain…
Senior Network Engineer – Managed Services
Senior Network Engineer – Managed Services Responsibilities: Diagnose and resolve network issues, from minor to major. Set up network components like firewalls, switches, access points, and assist with hardware installations such as monitors and printers. Install firmware and software updates based on client specifications. Keep all documentation up to date, including changes and new processes,…
Hybrid Jr. Partner Success Advisor/ Technical Account Manager
Hybrid Jr. Partner Success Advisor/ Technical Account Manager Job Responsibilities: Support and Assist the vCTO and TAMs • Execute on tasks delegated by the TAMs and vCTO as needed. • Attend on-boarding, project, and business review meetings. • Email and phone calls on behalf of TAMs and vCTO as directed. SBR and QBR Process /…
Hybrid Technical Engineer II
Hybrid Technical Engineer II Experience and Other required experience: Must be located within Tri-county (Broward, Miami Dade and West Palm), Florida area At least 2 to 3 years of Professional IT Service Desk and/or on-site support experience with a minimum of Level 2 proficiency Managed Service Provider (MSP) experience Proficiency with all Windows Operating systems…
Senior System Administrator
Senior System Administrator Duties and Responsibilities: Support end-users remotely and on-site environment resolving hardware/software issues. Troubleshoot network devices and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests. Configure servers and other key components in Azure. Azure administration and support. MS Office 365 administration with domain synchronization. Configuring…
IT Support Specialist
IT Support Specialist Minimum Experience and Other required experience: Must have experience working for MSP (Managed Service Provider) Knowledge and understanding of the following technologies: Microsoft 365, Active Directory, Basic Hardware Troubleshooting Experience with at least one of the following RMM tools: ConnectWise (Preferred), Autotask, or Kaseya Great communication skills and eagerness to work with…
Network Engineer L3 – MSP Division
Network Engineer L3 – MSP Division Responsibilities and Requirements: Your role involves installing, maintaining, and troubleshooting network infrastructure, applying firmware updates, and assisting clients with technical support and training. You’ll work with firewalls, switches, and various network components, ensuring optimal performance and security. Responsibilities: Diagnose and resolve network issues. Install and update network components and…
Hybrid IT Helpdesk Support (ConnectWise)
Hybrid IT Helpdesk Support (ConnectWise) Responsibilities: Recommending new technologies and solutions to proactively support the clients’ environment Testing and evaluating network systems to eliminate problems and make improvements Recommending and building systems and efficiencies for end-user and overall client site support both remotely and on-site Providing Escalation support for both Help Desk Technicians and Jr…
IT Support Engineer L1 (Cloud Technologies)
IT Support Engineer L1 (Cloud Technologies) Responsibilities: Courteous, knows when to escalate, closing high volume of tickets Troubleshoot and resolve IT issues, including hardware and software problems Provide guidance and support to clients on the use of various software and hardware applications Escalate complex issues to senior technical staff as required Assist with the maintenance…
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