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vCIO (Managed Service Provider)
vCIO (Managed Service Provider) Job Responsibilities and Essential Functions: Managing relationships with principals, owners, and key stakeholders in client organizations Understanding technology business drivers in client organizations Strategic Technology Roadmap / Budget Planning and Educating clients on technology trends and opportunities Technical business consulting Working with clients and internal teams on support escalations, project scoping and…
August 8, 2026
IT System Administrator Tier 2 (MSP)
IT System Administrator Tier 2 (MSP) Responsibilities: Manage servers, firewalls, routers, and switches. Manage virtualization technologies Vmware & HyperV Tier 2 service desk support Assist with Microsoft 365 migrations System documentation maintenance and review in ConnectWise and IT Glue IT System Administrator Tier 2 (MSP) Skills/ Experience: Active Directory and Group Policy creation Microsoft 365,…
IT Helpdesk Technician Tier 1.5 (Quick Advancement!)
IT Helpdesk Technician Tier 1.5 (Quick Advancement!) Configuration of standard Microsoft 365 and Exchange clients Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences. Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup. Administration of enterprise e-mail application, including add/remove users and group,…
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Microsoft 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
IT System Engineer “Jack of All Trades” – MSP
IT System Engineer “Jack of All Trades” – MSP Responsibilities : Lead all cloud infrastructure evaluation, design, architecture and implementation projects and tasks both internally and for clients. Act as the last escalation point for the Engineering team for all technical issues. Design, develop, and/or integrate proven solutions to complex application problems for vast portfolio of…
IT Service Coordinator (MSP)
IT Service Coordinator (MSP) Responsibilities: Communicate with clients providing updates on client services, escalated tickets, and project updates Scheduling: Schedule internal and field resources on the CRM dispatch portal (ConnectWise), schedule regular client meetings, schedule documentation trainings with internal teams Documentation: create standardized templates and ensure technical team is utilizing the correct processes and procedures…
IT Support Specialist Tier II (MSP)
IT Support Specialist Tier II (MSP): 2+ years Managed Service Provider experience REQUIRED Experience in administration, configuration, management and design of Windows Server-based networks Experience with Exchange 2013/2016 Office 365 and Microsoft Azure experience (administration and assisting with migrations) Virtualization technology experience with VMware or HyperV (P2V migrations, troubleshooting, administration) Server maintenance and support, including…
IT Support Specialist Tier 1.5 (MSP)
IT Support Specialist Tier 1.5 (MSP) Responsibilities: Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Complete remote access solution implementation and support: VPN and Terminal Services Monitor the manage system alerts & resolve incoming tickets at a tier 1 level Provide IT Support relating to technical issues involving Microsoft’s…
IT System Administrator (MSP)
IT System Administrator (MSP) Responsibilities: Provide installation & configuration support of routers, servers, firewalls, & network equipment Performs configuration/implementation/management within Windows Server environments including Active Directory & Group Policy (Creating user accounts, Managing Security levels/principles, Login scripts, configuration/set up of network printers) Assist with cloud migrations and other projects Provide escalation support to various clients…
Hybrid Junior System Administrator (Level 1) MSP
Hybrid Junior System Administrator (Level 1) MSP Requirements: Experience working and understanding Active Directory & O365 Basic understanding of Linux and Mac OS troubleshooting. Basic knowledge of working with desktop software such as all Microsoft Office Suites. Experience with Active Directory/Microsoft Windows Experience working with ConnectWise or other ticketing / RMM experience Comfortable being client-facing…
Systems Engineer L3 (Hybrid) – MSP
Systems Engineer L3 (Hybrid) – MSP – Duties: Strong experience with Cloud technologies, particularly Azure Proficiency in Virtualization technologies, with a focus on VMware Solid expertise in supporting Windows Server environments, including Active Directory (AD) and Group Policy Objects (GPO) Familiarity with concepts, configuration, and troubleshooting of firewalls, specifically SonicWall Experience managing and troubleshooting Exchange…
Junior Technical Support Representative (MSP)
Junior Technical Support Representative (MSP) Responsibilities: Ensure exceptional client satisfaction is consistently delivered and maintained. Implementation of overall Technical Services, strategies, & objectives. Provide accurate and timely technology support and problem resolution to our clients. Support clients with technical support issues and know when to escalate the issue. Work closely with the project manager on the…
IT Senior System Engineer (Hybrid) – MSP
IT Senior System Engineer (Hybrid) – MSP Duties & Requirements: Excellent oral/written communication skills (emphasis on technical communication) in a business environment. Experience providing customer service on-site and remotely to our valued partners. Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..) Design, Implement, and Support storage area networks…
Mid-Level System Administrator (Hybrid) MSP
Mid-Level System Administrator (Hybrid) MSP Duties & Requirements: Orienting new end users in hardware, software, and network systems/services available Experience providing remote support via telephone, or remote desktop technology Experience with Microsoft Windows 7/8/10 Experience with Microsoft Office and Active Directory Experience with setting up, configuring & troubleshooting PC & laptop hardware and peripherals Experience…
Project Engineer/System Engineer (Hybrid) MSP
Project Engineer/System Engineer (Hybrid) MSP Requirements: Extensive experience building cloud foundations for delivering infrastructure Experience configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers) Assist in conducting analyses of new technologies and recommendations for system configurations and network design Strong understanding of VoIP (systems, setup, call flow, troubleshooting, etc.) Knowledge…
IT Support Engineer – MSP
IT Support Engineer – MSP Experience: Experience troubleshooting/administrating O365 environments, primarily for SMBs Must have experience with an MSP-oriented RMM tool – (ConnectWise and Datto) Experience working in an SLA-driven environment and ticket crusher Must be able to appropriately document your work (IT Glue and ConnectWise) Proficient with router, firewall, switch, and access point configuration/management…
Technology Alignment Manager (TAM) MSP
Technology Alignment Manager (TAM) MSP Duties: Own and manage the end-to-end portfolio of clients’ post-sales Conduct weekly, monthly, and quarterly client engagements (remote and onsite) to improve client care Coordinate product fulfillment requests between clients and the procurement team Act as the primary point of contact for clients’ inquiries as it relates to billing, services,…
Junior System Administrator (Hybrid) MSP
Junior System Administrator (Hybrid) MSP Duties & Requirements: Orienting new end users in hardware, software, and network systems/services available Experience providing remote support via telephone, or remote desktop technology Experience with Microsoft Windows 7/8/10 Experience with Microsoft Office and Active Directory Experience with setting up, configuring & troubleshooting PC & laptop hardware and peripherals Experience…
(Hybrid) IT Senior System Engineer – MSP
(Hybrid) IT Senior System Engineer – MSP Experience: Azure deployments and migration experience Expert-level experience managing Microsoft solutions (Microsoft Configuration Manager, Hyper-V, failover clustering, file services) Provide top-notch technical support in your areas of subject matter expertise (network, virtualization) Implementing network software and hardware upgrades (Cisco Meraki; SonicWall) Configuring and managing firewalls, switches, WAPs, VPNs,…
Senior System Engineer (Hybrid) MSP
Senior System Engineer (Hybrid) MSP Experience: Designing & implementing Microsoft systems such as virtualization cloud or workstation projects Design & Implementation of project-based assessments and documentation taken Extensive experience with installing, configuring, testing, and maintaining operating systems, application software, and system management tools Significant experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure…
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