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IT Support Technician Tier 1.5 (MSP)- Bilingual Spanish
Core Responsibilities: Handle escalated Tier 1 support tickets, troubleshooting and resolving issues related to desktops, laptops, printers, and peripherals. Assist Tier 2 technicians in diagnosing and resolving complex technical problems involving Microsoft 365 applications, Windows operating systems, and basic network configurations. Perform system upgrades, installations, and configurations under the guidance of senior team members. Collaborate…
August 4, 2026
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Office 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
Tier 3 Escalation Engineer & Architect (MSP)
Tier 3 Escalation Engineer & Architect (MSP) Requirements 8+ years of experience in systems architecture, administration, installation, and troubleshooting Proven experience as a Solutions Architect or similar role within an MSP or IT consulting environment. MUST HAVE EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER Strong knowledge of IT infrastructure, including networks, servers, storage, and cloud…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
Intermediate IT Systems Engineer – MSP
Intermediate IT Systems Engineer – MSP Key Responsibilities: Administer and support Microsoft 365 environments and migrations Design, implement, and manage Azure infrastructure Handle system administration tasks for Windows Servers Ensure security and compliance to protect our infrastructure Oversee backup and disaster recovery processes Manage network infrastructure including firewall configuration and support Intermediate IT Systems Engineer…
IT Tier 3 Engineer & Team Lead (MSP)
IT Tier 3 Engineer & Team Lead (MSP) Responsibilities: Project Management Ensuring optimal service delivery and client satisfaction Supervising junior engineers Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT Tier 3…
IT Systems Engineer Tier II/III (Partial Work From Home)
IT Systems Engineer Tier II/III (Partial Work From Home) Responsibilities: Deploy solutions across various technologies, including Exchange, VMware, and Windows Server. Build new network and server environments, and conduct physical to virtual conversions. Install physical network, server, and desktop equipment for clients. Manage, maintain, and upgrade existing servers, networks, and desktops. Conduct security audits and…
IT System Engineer (Tier 2.5) MSP
Role Overview: As a Systems Engineer, you’ll be crucial in maintaining the stability and efficiency of our clients’ network systems. Your role involves designing, installing, supporting, and maintaining network infrastructure while adhering to our best practices. Key Responsibilities: Design and support client network and computing infrastructure Administer servers and virtual server clusters Install, configure, and…
IT Senior Support Engineer (Consultative & Technical)
IT Senior Support Engineer (Consultative & Technical) Qualifications: 2+ years MSP experience REQUIRED Experience with Office 365 migrations, troubleshooting and setup Experience configuring and installing various computer and Windows servers up to 19 Knowledge of Citrix and VMware administration Experience installing and maintaining approved security tools, and policies, and following procedures to implement Experience supporting,…
Senior Technical Account Manager (MSP)
Senior Technical Account Manager (MSP) Requirements: 4+ years of experience working with Windows Server, Exchange Server, Active Directory, Office 365, Azure, VMWare/Hyper-V, Wireless Networks, and Firewalls (SonicWALL, WatchGuard, Cisco ASA) 3+ years of experience working in a consultative capacity Experience with presales and IT road mapping Ability to analyze client infrastructure and provide recommendations 3+…
Managed Service Provider – Service Engineer II
Managed Service Provider – Service Engineer II Requirements: 2+ years of MSP experience is REQUIRED ConnectWise Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows System Administration, and general Network Administration (TCP/IP) Experience in general Network Administration/Troubleshooting Ability to perform end-to-end troubleshooting of issues, where the problem may lie in the storage,…
FT Help Desk Technician – (MSP)
FT Help Desk Technician – (MSP) Requirements: Experience with O365 and ConnectWise Direct experience with Windows 8, 10, and server 2012, 2016, 2019. Hands on experience with Active Directory, Group Policy, Exchange, VMware, and Hyper-V Experience with routers, switches, and troubleshooting connectivity Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP Managed…
MSP – Help Desk Engineer
MSP – Help Desk Engineer Requirements: Experience with O365 and ConnectWise Direct experience with Windows 8, 10, and server 2012, 2016, 2019. Hands on experience with Active Directory, Group Policy, Exchange, VMware, and Hyper-V Experience with routers, switches, and troubleshooting connectivity Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP Managed Services…
System Engineer – Level 2 (MSP) – Projects and Migrations
System Engineer – Level 2 (MSP) – Projects and Migrations Experience: Excellent communication and documentation skills Troubleshooting and administering Microsoft infrastructure (O365, Active Directory, Group Policy, etc.) Working knowledge of Basic Networking, Windows OS’s to include XP, 7, 10, Server 2008 R2, 2012, 2012 R2 and 2016 3+ EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER…
Field Service Engineer – MSP
Field Service Engineer – MSP Experience: Remote and Onsite support of Windows-based desktop, mobile computes/devices, and printers Installs and optimizes hardware/software/network products and configurations at customer sites EXPERIENCE WORKING WITH A MANAGED SERVICE PROVIDER (MSP) REQUIRED Installation and configuration of Windows Servers Diagnoses and resolves product performance problems ConnectWise and N-Able experience Performs maintenance and…
MSP IT Support Engineer
MSP IT Support Engineer Responsibilities: Communicate effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explain resolutions, answer questions, and provide professional advice as needed. Perform timely recognition, isolation, resolutions, and follow-up of submitted help desk tickets and understand when to escalate. Provide detailed documentation of help…
Managed Service Provider – Project Engineer
Managed Service Provider – Project Engineer Responsibilities: 3+ Years Working for a Managed Service Provider REQUIRED 3+ years working in a Project-oriented role completing migrations Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..) Design, Implement, and Support storage area networks (SANs) Remotely install, configure and support PC, Server…
Support Desk Administrator – MSP
Support Desk Administrator – MSP Experience: 2+ years of experience working for a Managed Service Provider REQUIRED Install and configure disaster recovery solutions Good understanding of MSP/MSSP support tools, techniques and how technology is used to provide IT services Migrate O365/G-Suite/Servers Intermediate Scripting knowledge including PowerShell VMware and Hyper-V virtualization tools experience Install and maintain…
MSP – Support Desk Administrator
MSP – Support Desk Administrator Experience: 2+ years of experience working for a Managed Service Provider REQUIRED Configure and install various computer and Windows servers Good understanding of MSP/MSSP support tools, techniques and how technology is used to provide IT services Migrate O365/G-Suite/Servers VMware and Hyper-V virtualization tools experience Contacts software and hardware vendors to…
Desk Support Administrator – MSP
Desk Support Administrator – MSP Experience: 1+ year of experience working for a Managed Service Provider REQUIRED Great communication skills Closing tickets / Triage / Dispatch is a plus Install, configure, and migrate client line of business applications and hardware Install, configure, and basic troubleshooting Windows 10 and Apple OSX AutoTask experience a plus Knowledge…
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