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IT Support Specialist Tier 1.5 (MSP)
Responsibilities: Technical Support: Provide support for issues escalated from Level 1, ensuring timely and effective resolution. Troubleshoot and resolve complex software, hardware, and network issues, including operating systems, business applications, printing systems, and email. Analyze complex technical problems and offer long-term solutions when applicable. Coordinate with vendors and third-party support as needed to resolve client…
August 2, 2026
IT Helpdesk Support Tier III (MSP)
IT Helpdesk Support Tier III (MSP) Responsibilities: Act as the primary escalation point from tier 1 and tier 2 support technicians Support of Microsoft server and desktop operating systems, and hardware Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Completion of Microsoft 365/Azure administration and migrations Device firmware and OS patching/upgrades as required Setup, configuration, administration,…
IT Field Engineer -MSP
IT Field Engineer -MSP Requirements: 2+ years Managed Service Provider experience required. 2+ years Managed Service Provider Experience Required*** 2+ years experience with ConnectWise Experience configuring and administering Microsoft Office 365 Intermediate experience with Intune, Azure Virtual Desktop Hands-on experience with Windows Server and Hyper-V or VMware Proficient in networking technologies like Ethernet, TCP/IP, and…
Service Desk Escalation Engineer (MSP)
Role Overview: As a Service Desk Escalation Engineer, you will be the key escalation point for our tier 1 and tier 2 support technicians. You will work with a range of technologies, including Microsoft server and desktop operating systems, virtualization platforms, and network security solutions. Key Responsibilities: Serve as the primary escalation contact for complex…
IT Business Development Representative (MSP)
IT Business Development Representative (MSP) Responsibilities: Sign new Monthly Recurring Revenue (MRR) clients by executing company sales strategies Prospect, network, develop and create relationships with key decision makers and turn those relationships into new MRR clients Identify, research, and prioritize target accounts Prepare and present proposals Negotiate and close new business Utilize consultative selling techniques that…
IT Senior Engineer- MSP
Key Responsibilities: Configure and install Windows servers and various computer systems. Lead migrations for M365 & G-Suite. Design and implement Azure build-outs and migrations. Troubleshoot and manage SharePoint migrations. Virtualize using Hyper-V or VMware, including setting up new infrastructure and performing P2V migrations. Install and maintain security tools, policies, and procedures. Design, configure, maintain, and…
Cloud/Systems Engineer – MSP Experience Required
Responsibilities: Leverage 5+ years of IT/MSP experience to communicate effectively with clients. Troubleshoot server and cloud applications, with expertise in Microsoft 365, Azure AD, and Windows Server. Lead on-premises to cloud migrations and manage networking tasks (VLAN, TCP/IP, routing, firewalls). Prepare and configure laptops/desktops, ensuring seamless integration with network environments. Administer client accounts in Office…
IT Senior Engineer- MSP
IT Senior Engineer- MSP Responsibilities: Configure and install various computer and Windows servers Migrate M365 & G-Suite Configure servers Azure build outs and migrations SharePoint troubleshooting & migrations Virtualization via Hyper-V or VMware (Configuring new infrastructure and completing P2V migrations) Install and maintain approved security tools, policies, and follow procedures to implement Design, configure, maintain…
IT Support & Project Engineer (Tier 2.5) MSP
IT Support & Project Engineer (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (Fortinet, Cisco, Sophos, SonicWall, Aruba) IT Support & Project Engineer (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud…
Level 1 Support Engineer (MSP)
Level 1 Support Engineer (MSP) Duties: Experience with administration of M365 and M365 product suite Proficiency in Active Directory administration, implementation, and troubleshooting of Group Policy and AD topologies Provide end-user technical support, hardware installation, and infrastructure replacement at customer location Familiarity with ConnectWise and IT Glue Escalate technical issues to tier 2 and tier…
IT System Administrator (Mid-Level Support) MSP
IT System Administrator (Mid-Level Support) MSP Duties: Configuring, maintaining, and supporting client IT infrastructure (hardware and online services) Troubleshooting M365 and Office365 applications (Intune, Exchange, etc.) Configuring Windows Server tools (PowerShell, Active Directory, Group Policy) Basic configuration, management, troubleshooting, and ability to deploy software-based network services Knowledge and experience with Active Directory and Microsoft Azure…
System Administrator Level 2 – MSP
System Administrator Level 2 – MSP Duties: Diagnoses and resolves end-user network or local printer problems, PC hardware problems, and mainframe, e-mail, Internet, dial-in, and local-area network access problems. Identify and drive opportunities to automate repeatable networking tasks including through the creation and maintenance of scripts and tools Troubleshoot network devices, printers, and business-specific or…
Technology Alignment Manager – MSP (Hands-On Experience)
Technology Alignment Manager – MSP (Hands-On Experience) Duties: Serve as the trusted technology advisor for our clients, responsible for defining and executing overall IT Strategy Experience performing IT Risk planning and management strategies within client environments to help reduce overall risk Create proposals and quotes based on client needs and requirements Technical support of networking…
Mid-Level System Admin (Level 2) MSP
Mid-Level System Admin (Level 2) MSP Duties and Requirements: Onsite support relating to technical issues involving all of Microsoft’s core business applications (AD, DNS, Exchange, SQL, Hyper-V, etc.), VMware Virtualization, and Client Operating Systems Advanced technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Advanced access solution implementation and support: VPN,…
Senior System Engineer (MSP)
Senior System Engineer (MSP) Responsibilities: Service as a project lead architecting and implementing solutions Serve as a highest point of escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) Extensive knowledge of Active Directory and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …) In-depth working knowledge of…
Helpdesk Support Level 3 – Partial Remote
Helpdesk Support Level 3 – Partial Remote Responsibilities: Working with System Engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects such…
IT System Engineer – Tier II (Hybrid) MSP
IT System Engineer – Tier II (Hybrid) MSP Duties: Configuring, maintaining, and supporting client IT infrastructure (hardware and online services) Troubleshooting M365 and Office365 applications (Intune, Exchange, etc.) Configuring Windows Server tools (PowerShell, Active Directory, Group Policy) Basic configuration, management, troubleshooting, and ability to deploy software-based network services Knowledge and experience with Active Directory and…
IT Project Engineer – Managed Services/ Hybrid
IT Project Engineer – Managed Services/ Hybrid Job Responsibilities: Collaborate with cross-functional teams to ensure successful project delivery, from planning to implementation. Work with CTO and Project Manager on Project based initiatives for clients Participate and Update Clients on Client Projects or Presentations Responsible for project scoping, meeting with clients and pitching solutions, conducting quarterly…
Hybrid Support Engineer (Level II) MSP
Hybrid Support Engineer (Level II) MSP Experience Experience and understanding of supporting Microsoft Office (premise and M365) Experience working with any of the following RMM tools, such as ConnectWise Automate, Datto RMM, etc. Experience in network troubleshooting firewalls/routers/switches (Cisco, SonicWall, Meraki, Fortinet, Sophos, Ubiquiti, etc.) Experience working with Backup Solutions – BDR’s, DATTO, Infrascale, etc.…
IT System Administrator (Local WFH)- MSP
IT System Administrator (Local WFH)- MSP Duties: Proven experience in IT support with a focus on the areas mentioned above Strong understanding of desktop operating systems, both Windows and Mac Experience with O365, ConnectWise, and Active Directory functionalities Knowledge of backup solutions and troubleshooting remote desktop services and VPN. Proficiency in core network components and…
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