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Level 1 Support Engineer (MSP)
Level 1 Support Engineer (MSP) Duties: Experience with administration of M365 and M365 product suite Proficiency in Active Directory administration, implementation, and troubleshooting of Group Policy and AD topologies Provide end-user technical support, hardware installation, and infrastructure replacement at customer location Familiarity with ConnectWise and IT Glue Escalate technical issues to tier 2 and tier…
July 12, 2026
System Engineer (Hybrid) MSP
System Engineer (Hybrid) MSP Requirements: Ability to handle Microsoft Exchange and M365 configurations and maintenance tasks. 2+ years of experience with ConnectWise Ticketing System and ConnectWise Automate Knowledge and experience working with Azure Virtual Machines, Networks, Azure Site Recovery, Azure Backup and Storage, Application Be well-versed with antivirus solutions like Webroot and SentinelOne Provide technical…
IT Technician Administrator (L2/L3) – MSP
IT Technician Administrator (L2/L3) – MSP Responsibilities: Experience working with Office 365, Windows Server, VMware, Hyper-V, Meraki, and networking infrastructure to support and manage on-premise and cloud-based networks Create and manage networks with firewalls, switches, access points, and possess a deep understanding of DHCP/DNS/VPNs Utilize your business analysis and project management skills to deliver effective…
Hybrid System Administrator (Level 2) – MSP
Hybrid System Administrator (Level 2) – MSP: Experience supporting End User IT Support, Cloud, O365 troubleshooting/administration, virtualization, Windows System Administration, and general Network Administration (TCP/IP) Technical experience with network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Experience with Windows OS and server from 2008-2019 Knowledge and experience with building and managing firewalls Experience working…
MSP – Service Technician
MSP – Service Technician: Provides support from start to finish for all desktop/server-related issues including problem assessment/resolution Performing software and hardware installation/configuration as needed. Perform some analytical, technical and administrative work in the planning, design, and installation of new or existing computer systems in a Windows environment. Resolve customer issues, providing superior customer service to…
Hybrid Senior System Engineer (Projects Team) MSP
Hybrid Senior System Engineer (Projects Team) MSP Duties : Complex software migrations (ERP upgrades, new cloud software installations with integrations with DNS, etc) Configuring and installing various computer and Windows servers Migrations on O365 & G-Suite and Azure Experience deploying and configuring Meraki switches, wireless, and routers Experience working with Teams Voice implementations Design, implement,…
Help Desk Manager (Hybrid) – MSP
Help Desk Manager (Hybrid) – MSP Requirements: Develop daily, weekly and monthly reports on help desk team’s productivity Ensure customer service is timely and accurate on a daily basis Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers…
System Administrator (Level 2) – MSP
System Administrator (Level 2) – MSP Duties: Experience with network and firewalls Cisco, SonicWall, Meraki, Fortinet, AV, CFS, routing, switching, network access control systems Knowledgeable in Citrix and VMware migrations and deployments Virtualization/cloud computing technologies, specifically VMware and performing P2Vs Understanding and supporting 24/7 infrastructure and business-critical applications Migration experience / Hybrid Cloud and on-prem Knowledge…
Senior System Engineer (Hybrid) MSP
Senior System Engineer (Hybrid) MSP Experience: End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting MS Office 365 administration with domain synchronization and migrations MUST HAVE 3 + YEARS OF MANAGED SERVICE PROVIDER EXPERIENCE Server 2008/2008R2, Server 2012/2012R2, Server 2016, VMware, Hyper-V Exchange, SQL, Active Directory, DNS, File Server, Domain…
System Administrator (IT Generalist) – MSP
System Administrator (IT Generalist) – MSP Duties & Requirements: Minimum of 2 years of experience with ConnectWise Manage. 5 years of IT experience, including 3+ years in the MSP industry Proficiency in cybersecurity best practices and network troubleshooting Strong knowledge of Active Directory and Azure AD. Familiarity with Microsoft Exchange, M365, Windows 10, and Mac…
Hybrid System Administrator (Tier 2) MSP
Hybrid System Administrator (Tier 2) MSP Duties: Upgrading hardware and software as needed to ensure optimal workstation performance. Systems set up and testing including installing and updating OS and software. Troubleshoot network devices, printers, and business-specific or line-of-business applications. Ongoing management of Office 365 and Azure environments Experience working with VMware and/or Hyper-V, ConnectWise/Labtech Implementing…
IT Solutions Engineer (Windows/Azure) – MSP
IT Solutions Engineer (Windows/Azure) – MSP Responsibilities: Collaborate with the sales team to understand client needs and develop tailored solutions that leverage Microsoft Azure and other cutting-edge technologies. Conduct analysis of client infrastructure, applications, and business processes to architect effective and scalable solutions. Design system architectures, create solution blueprints, and produce detailed technical documentation. Provide…
Hybrid Mac Support Specialist (MSP Division)
Hybrid Mac Support Specialist (MSP Division) Responsibilities: Provide technical support for Mac and Windows-based systems Configure and maintain Mac and Windows-based servers, computers, and networks Perform troubleshooting and problem-solving on issues related to hardware, software, and network systems Assist with software and hardware installations and upgrades Provide end-user support for both Mac and Windows-based applications…
Systems Administrator (MAC and Windows)
Systems Administrator (MAC and Windows) Responsibilities: System Management, Maintenance, and Updates Spyware and Anti-Virus Monitoring and Management Security Patch Management Automated Software Updates & Installations System Backup Monitoring and Management New User Account Onboarding and Offboarding Provisioning and Deployment of IT Assets •Technical issue diagnostics and remote client support via phone, video chat, screen share,…
Senior Service Desk Analyst (MSP)
Senior Service Desk Analyst (MSP) Responsibilities: Act as the primary contact for user support via telephone, email, and in-person interactions Provide remote and collaborative support to clients for issue resolution. Evaluate, prioritize, and troubleshoot requests related to networks, devices, software, and peripherals Ensure precise ticket tracking and comprehensive system documentation. Independently resolve service tickets, showcasing…
MSP Service Coordinator / Level 1 Help Desk
MSP Service Coordinator / Level 1 Help Desk Responsibilities: Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload Monitor open service tickets to make sure the team is meeting customer SLA’s Schedule internal and field technical resources on the dispatch portal Monitor resource schedules to ensure prompt time entry…
IT System Engineer (MSP)
IT System Engineer (MSP) Day to Day: Conduct Office 365 migrations and setups Handle complex software migrations including ERP upgrades and integrations with cloud software Execute server migrations on platforms like VMWare, Hyper-V, and Azure Manage SharePoint and Azure migrations and setups Configure VMWare servers and perform server migrations/setups Set up networks including firewalls, switches,…
Senior System Engineer – Projects Team (MSP)
Senior System Engineer – Projects Team (MSP) Responsibilities: Join our dynamic team as a mentor and team lead, guiding and supporting fellow engineers in their professional growth. Take charge of project scoping, meeting with clients, and pitching innovative solutions that exceed expectations. Conduct quarterly business reviews to ensure client satisfaction and identify opportunities for improvement.…
Senior System Engineer L3 – Managed Services
Senior System Engineer L3 – Managed Services Responsibilities: Service as a project lead implementing solutions Serve as a highest point of escalation point for trouble tickets on the Support Desk (ConnectWise and/or N-Able experience is a plus) Extensive knowledge of Active Directory and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …) In-depth working…
System Engineer Tier 2 – Cloud Technologies
System Engineer Tier 2 – Cloud Technologies Responsibilities: Manage and maintain the IT infrastructure of our clients. Provide technical support to clients for their IT requirements and problems. Monitor and respond to tickets and requests related to clients’ IT infrastructure. Participate in network and infrastructure projects, including migrations. Maintain accurate documentation of client configurations and…
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