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MSP – Level 1 Engineer
MSP – Level 1 Engineer Requirements: Previous MSP experience is REQUIRED Experience working in a hands-on IT Support environment. Solid understanding of basic networking fundamentals (routing, NAT, DNS) Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services recommended Have experience with PSA and RMM…
June 15, 2026
IT System Engineer – Tier II (Hybrid) MSP
IT System Engineer – Tier II (Hybrid) MSP Duties: Configuring, maintaining, and supporting client IT infrastructure (hardware and online services) Troubleshooting M365 and Office365 applications (Intune, Exchange, etc.) Configuring Windows Server tools (PowerShell, Active Directory, Group Policy) Basic configuration, management, troubleshooting, and ability to deploy software-based network services Knowledge and experience with Active Directory and…
Level 1 Support Engineer (MSP)
Level 1 Support Engineer (MSP) Duties: Experience with administration of M365 and M365 product suite Proficiency in Active Directory administration, implementation, and troubleshooting of Group Policy and AD topologies Provide end-user technical support, hardware installation, and infrastructure replacement at customer location Familiarity with ConnectWise and IT Glue Escalate technical issues to tier 2 and tier…
Hybrid Support Engineer (Level II) MSP
Hybrid Support Engineer (Level II) MSP Experience Experience and understanding of supporting Microsoft Office (premise and M365) Experience working with any of the following RMM tools, such as ConnectWise Automate, Datto RMM, etc. Experience in network troubleshooting firewalls/routers/switches (Cisco, SonicWall, Meraki, Fortinet, Sophos, Ubiquiti, etc.) Experience working with Backup Solutions – BDR’s, DATTO, Infrascale, etc.…
Technology Alignment Manager – MSP (Hands-On Experience)
Technology Alignment Manager – MSP (Hands-On Experience) Duties: Serve as the trusted technology advisor for our clients, responsible for defining and executing overall IT Strategy Experience performing IT Risk planning and management strategies within client environments to help reduce overall risk Create proposals and quotes based on client needs and requirements Technical support of networking…
Mid-Level System Admin (Level 2) MSP
Mid-Level System Admin (Level 2) MSP Duties and Requirements: Onsite support relating to technical issues involving all of Microsoft’s core business applications (AD, DNS, Exchange, SQL, Hyper-V, etc.), VMware Virtualization, and Client Operating Systems Advanced technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Advanced access solution implementation and support: VPN,…
IT System Administrator (Local WFH)- MSP
IT System Administrator (Local WFH)- MSP Duties: Proven experience in IT support with a focus on the areas mentioned above Strong understanding of desktop operating systems, both Windows and Mac Experience with O365, ConnectWise, and Active Directory functionalities Knowledge of backup solutions and troubleshooting remote desktop services and VPN. Proficiency in core network components and…
Hybrid System Engineer (MSP)
Hybrid System Engineer (MSP) Responsibilities: Responding to technical escalations: You would be responsible for addressing and resolving complex technical issues reported by clients, and ensuring that SLAs are met Troubleshooting: You would use your expertise to diagnose and troubleshoot issues in complex IT environments, such as hybrid cloud environments and on-premises infrastructure Providing technical guidance:…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
IT System Administrator (Mid-Level Support) MSP
IT System Administrator (Mid-Level Support) MSP Duties: Configuring, maintaining, and supporting client IT infrastructure (hardware and online services) Troubleshooting M365 and Office365 applications (Intune, Exchange, etc.) Configuring Windows Server tools (PowerShell, Active Directory, Group Policy) Basic configuration, management, troubleshooting, and ability to deploy software-based network services Knowledge and experience with Active Directory and Microsoft Azure…
System Administrator Level 2 – MSP
System Administrator Level 2 – MSP Duties: Diagnoses and resolves end-user network or local printer problems, PC hardware problems, and mainframe, e-mail, Internet, dial-in, and local-area network access problems. Identify and drive opportunities to automate repeatable networking tasks including through the creation and maintenance of scripts and tools Troubleshoot network devices, printers, and business-specific or…
Entry Level Junior System Administrator (Ticket crusher) – MSP
Entry Level Junior System Administrator (Ticket crusher) – MSP Experience Install operating systems, software applications, and perform routine maintenance on equipment such as computers, printers, and scanner Work on firewalls, routers, wireless access points, and other network equipment Set up and configure new technology equipment such as computers, printers, and scanners Train on and learn…
Senior System Engineer (L3) MSP
Senior System Engineer (L3) MSP Duties & Responsibilities: Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..) Design, Implement, and Support storage area networks (SAN’s) O365 migration experience Support both AWS/Azure infrastructures Virtualization via Hyper-V or VMware Remote access solutions: VPN, Terminal Services, and Citrix Networking experience with Cisco…
System Administrator (ConnectWise)
System Administrator (ConnectWise) Responsibilities: Manage, maintain, and monitor client IT environments using ConnectWise Perform daily system checks and ensure all systems are up-to-date, secure, and running optimally Troubleshoot hardware or software issues quickly and efficiently Document all work performed, including issues, resolutions, and time tracking Create and maintain users, groups, and access permissions Monitor system…
MSP Service Delivery Manager – Hybrid
MSP Service Delivery Manager – Hybrid Responsibilities: Help lead and prioritize the support team’s workload Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor team…
IT Technician Level 2 (Hybrid) – Managed Service Provider
IT Technician Level 2 (Hybrid) – Managed Service Provider Responsibilities: Responsible for supporting our clients and resolving technical issues that arise within their environments Working with L3 engineers to assist with cloud migrations Managing and maintaining complex IT systems, including servers, networks, and security protocols Installing and configuring software and hardware, managing and monitoring system…
Helpdesk Support Level 1.5 – Managed Service Provider
Helpdesk Support Level 1.5 – Managed Service Provider Responsibilities: Working with L3 engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects…
IT Senior System Engineer (Configuration Team) MSP
IT Senior System Engineer (Configuration Team) MSP Duties & Experience: Expert-level experience managing Microsoft solutions (Microsoft Configuration Manager, Hyper-V, failover clustering, file services) Provide top-notch technical support in your areas of subject matter expertise (network, virtualization) Coordinating and implementing client/server applications architecture VMware and/or Hyper-V experience Implementing network software and hardware upgrades (Cisco Meraki; SonicWall)…
Hybrid IT Senior System Engineer (Level 3) – MSP
What Does A Hybrid IT Senior System Engineer (Level 3) – MSP DO: Completing all project work assigned in a timely manner, with excellent communication and intended result. Projects may include: client line of business software deployments/ upgrades/ migrations Knowledge of VDI and/or Session-based desktop design and implementation (Citrix, Microsoft RDS). Experience working with LAN…
System Administrator (Mid-level Escalations) – MSP
System Administrator (Mid-level Escalations) – MSP Duties: Knowledge of (AD, O365, Azure) and Network support (Switches, routers, firewalls) Configure and install various computer and Windows servers Knowledgeable in Hyper-V / VMWare Knowledgeable in-network and firewalls (Cisco, SonicWall, Meraki, Fortinet, etc.) Understand and support 24/7 infrastructure and business-critical applications User account maintenance SharePoint and Teams experience…
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