SUMMARY Offer over 3 years of IT Systems support as well as more than 15 years of administrative and customer service experience in fast-paced office and retail environments including supervising employees and coordinating executive calendars. EXPERIENCE MSP in St. Charles (2020-Present) IT Systems Engineer Level II Support and troubleshooting of hardware errors for PCs, printers,…
Read MoreEDUCATION Bachelors in Environmental Studies Associate of Arts EMPLOYMENT HISTORY MSP in Chicago (2023-Present) Helpdesk Technician Provide technical support for 50+ companies with varying software and infrastructures Troubleshoot and triage tickets in a timely manner to assure resolution of incidents Document and update companies’ knowledge base for future reference Diagnose & troubleshoot problems related to…
Read MoreSKILLS Windows/MacOS/Chrome OS environments VoIP Configuration and support Enterprise and Endpoint Backup Solutions Network device Installation Active Directory Administration Microsoft Azure Cloud WORK EXPERIENCE MSP in El Segundo (2023-2024) Helpdesk Technician Lead School District (2012-2022) Technology Coordinator Education Company (2011-2012) 21st Century Project Coordinator EDUCATION B.A., Arts, Entertainment, & Media Management SUMMARY I…
Read MoreSUMMARY Dedicated and results-driven IT Consultant with 5 years of experience in providing strategic IT solutions and consultancy services to diverse clients. Proficient in analyzing complex technical issues, developing innovative strategies, and implementing effective solutions to enhance operational efficiency and achieve business objectives. Seeking to leverage expertise in IT consulting to contribute to the success…
Read MoreSUMMARY An accomplished and performance-oriented professional with comprehensive experience in system governance, network security, auditing, security controls, disaster recovery, virtualization, and identifying and mitigating cyber threats. Adaptable at testing and analyzing assets for potential security threats, corroborating with clients to discuss security measures, and suggesting improvements to existing security systems. Expertise in safeguarding critical information,…
Read MoreSUMMARY Hello, I am an IT professional and a hard-working gentleman with 9+ years IT experience for a private healthcare MSP & 6 years of medical office experience. My experience ranges from Computer Repair, Help Desk Support all the way to Server/Networking managing and maintenance. Excellent communication skills & professionalism, humble in approach and a…
Read MoreSUMMARY Technology-driven IT Onsite Engineer who integrates direct customer interaction support with problem-solving expertise to help expand growth within the space. Highly knowledgeable in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis. EXPERIENCE…
Read MoreSUMMARY Customer Success Manager with 5 years of commensurate experience in client relationship management, strategic consulting, and stakeholder partnerships with a direct focus on operational efficiency by improving retention and satisfaction KPIs for organizational growth and developments EXPERIENCE Mid Size MSP (2022-Present) Customer Success Manager Oversees a portfolio totaling net of $1.5 million /yr, comprised…
Read MoreEXPERIENCE MSP in NY (2023-Present) IT Administrator Provide networking & systems solutions via infrastructure & support for SOHO companies, medium-sized companies, & schools. I work with developers to implement custom-hosted applications, & I have a background in programming. Manage company backups, domains, emails/accounts, IIS websites, & database applications daily. Liaison between my company’s ownership &…
Read MoreSKILLS Key Competencies: Understand client needs to determine best-fit solutions Extensive experience growing and improving team-oriented environments. Client environment discovery and assessment of needs Successful collaborator with multiple levels of clientele to maintain client satisfaction and growth. Productive team leadership and communication 15+ years of experience in sales 10+ years of training or educating clients…
Read MoreEXPERIENCE MSP in Denton (2021-Present) Systems Administrator II Currently working in a team of four in the Managed IT Services department. Day-to-day tasks are extremely varied, presenting new challenges and opportunities to learn. Utilized a variety of device management solutions while working on a variety of projects in multiple disciplines. Projects: Led migration of organizations…
Read MoreEXPERIENCE MSP in Dallas (2023-2024) System Engineer III Highest level escalation for help desk and service team. Mentoring Team members and helping with complex technical issues. Implementation of projects for customers Including server migration and new network installations using IT GOAT Standards. Email Migrations and new M365 Tenant setups along with Azure configuration for INTUNE…
Read MoreSUMMARY Experienced IT technician looking to broaden knowledge in the field of technology while offering current expertise to its fullest. SKILLS Hands-on experience with various Windows software, including Operating Systems (7, 8, 8.1, 10, and 11) and Office Suites. Extensive experience with Windows Server up to 2022, as well as implementing and managing Active Directory…
Read MoreSUMMARY Having developed and practiced a range of IT and personal skills to support a large client base in my current role and from my experience in previous roles and contracts, I’m now looking to continue to enhance both my IT and broader career skill sets in delivering efficient and effective IT services in a…
Read MoreSKILLS MacOS, Windows Spanish Problem-solving Customer service Active directory (basic) CompTIA A+ CompTIA Network+ Phyton (basic) SUMMARY Dedicated IT professional with a passion for continuous learning. Proven ability to quickly grasp new concepts and proficient in multitasking. Ready to contribute technical skills and enthusiasm to a dynamic work environment. EXPERIENCE MSP in Humble (2022-Present) Operations…
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