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IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities: Help lead and prioritize the support team’s workload Act as a resource to the rest of the team for rapid decisions and direction. Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes Regularly monitor team performance and report on…
August 12, 2023
IT System Support Administrator (Managed Services)
IT System Support Administrator (Managed Services) Responsibilities: Implement and support virtualization technologies including Hyper-V and VMware. Implement and support network technologies: WAN/LAN connectivity, firewalls, routers, switches, wireless, and general security Implement and support secure remote access solutions: VDI, terminal services, and VPN Maintain confidentiality, integrity, & security of clients’ data by adhering to security standards.…
IT System Engineer Tier 2- (MSP)
IT System Engineer Tier 2- (MSP) Technical Skills: Design, deploy, maintain, and support: Dell/HP server hardware Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Office 365, etc. Windows Server 2008/2012/2016/2019: Active Directory, DNS, DHCP, Printing, etc. Exchange Server 2013/2016/2019 Common Client/Server applications, including MS Office 2013/2016/365, ERP, QuickBooks, Sage Accounting, etc. Remote access solutions: VPN, RD…
IT Service Desk Technician – Level 2 (MSP)
IT Service Desk Technician – Level 2 (MSP) Technical Experience: Experience with desktop operating systems Previous MSP experience is required for consideration Email Administration with mid-level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues Virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities: Drive the highest levels of performance from each team member through coaching, training, mentoring, and attainment of performance metrics Manage the Help Desk team, NOC Supervisor, NOC team, and Dispatchers’ daily activities Develop Agendas and lead weekly recurring Meetings, Roundtables, and Ad-Hoc meetings as necessary to disseminate pertinent technical…
System Engineer – Mid-level (Projects Team)
System Engineer – Mid-level (Projects Team) Responsibilities: Participate in all infrastructure-related designs, implementations, upgrades, and migrations Assist in the Design and Implementation of network software and hardware upgrades and migrations (SonicWall, HP, Dell, and/or Cisco/Meraki) Provide technical guidance to junior technicians in your areas of subject matter expertise (storage, virtualization, Windows OS). Identify and drive…
System Engineer (MSP-Project Team)
System Engineer (MSP-Project Team) Responsibilities/Requirements: Ability to successfully implement, deploy and maintain Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Office 365, etc. Design, deploy, and maintain Windows Server 2008/2012/2016/2019: Active Directory, DNS, DHCP, Printing, etc. Experience serving as a Tier 3 escalation point Communicate with clients/ provide recommendations/ improvements Experience with Cloud Technologies Azure, InTune,…
IT Junior System Administrator – ConnectWise
IT Junior System Administrator – ConnectWise Essential Duties & Responsibilities: Monitor and respond quickly and effectively to requests received through the IT Service Desk Field incoming requests to the Service Desk to ensure courteous, timely and effective Resolution of end user issues. Monitor Service Desk for tickets assigned to the queue and process first-in first-out…
August 11, 2023
IT System & Project Engineer (MSP)
IT System & Project Engineer (MSP) Position Responsibilities: Take a lead role as the technical expert for all infrastructure-related outages, failures, and problems. Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis. Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation. Advocate…
IT Help Desk Technician (MSP)
IT Help Desk Technician (MSP) Technical Expertise: Working knowledge of Windows operating systems (desktop and all server) Tracking & documenting support activities, ConnectWise preferred. Working knowledge of desktop, laptop, and basic server hardware. Working knowledge of routers, firewalls, networking and TCP/IP protocol Moderate to advanced knowledge of Microsoft Office/M365 (Exchange) Working knowledge of VMware or…
IT System Engineer (ConnectWise)
IT System Engineer (ConnectWise) Requirements: Must have advanced experience with each of the following: System hardware, software, and operating systems. Networking concepts such as TCP/IP, DNS, and DHCP. Active Directory and Group Policy administration. Switches, firewalls, and advanced infrastructure. Server applications such as SQL Server and RDS. Cloud solutions such as M365 Virtualization using VMware…
IT System & Project Engineer (MSP)
IT System & Project Engineer (MSP) Position Responsibilities: Take a lead role as the technical expert for all infrastructure-related outages, failures, and problems. Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis. Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation. Advocate…
IT System Engineer (Managed Services)
IT System Engineer (Managed Services) Responsibilities: Server deployment and decommissioning Client line of business software deployments/ upgrades/ migrations Microsoft Exchange, Online and On-Premise Azure cloud migrations MFA and M365 security enhancements ROAM (Microsoft Teams and VoIP solution) Deploy, upgrade, review, and document network infrastructure, including high-availability firewalls and stacked switching Install and configure Windows Servers,…
August 10, 2023
IT Field & Server Support Engineer
IT Field & Server Support Engineer responsibilities: Support of all things Microsoft, from Windows Server 2012+, Azure AD, O365, Active Directory, GPOs, etc Working with Server Operating Systems Installation, configuration, and troubleshooting Configuring file, print, and remote access services Handling Tier 2 escalations Administration consisting of adding/removing users and groups, configuring file permissions, event logs,…
IT Support Engineer & Jr System Administrator (MSP)
IT Support Engineer & Jr System Administrator (MSP) Requirements: Support, configure, maintain, and upgrade corporate customer’s networks and in-house servers Install and integrate new server hardware and applications under the supervision of a more senior engineer M365 Administration Implement vulnerability testing, threat analyses, and security checks (Security Assessments) IT Support Engineer & Jr System Administrator…
August 7, 2023
Computer Support Specialist – MSP
Computer Support Specialist – MSP Responsibilities and Requirements: Support Microsoft Windows server technologies (Server 2016/2019) operating systems, Exchange, DNS and Active Directory, and virtualization platforms. VMware, experienced in the management of ESXi virtual hosts (Hyper-V experience ok too, just VMware preferred) Provide support for Office 365 (and sometimes Exchange for the few still holding out…
August 3, 2023
IT System Administrator & Network Administrator
IT System & Network Administrator (MSP) Responsibilities/Requirements: Experience supporting Windows servers, VMWare, Hyper-V, and Azure Good grasp and working knowledge of acronyms like IP addresses, DNS, and DHCP Troubleshooting Network issues Microsoft Windows Server 2008/2012/2016 (Active Directory, OU and GP management) O365 Administration/Troubleshooting ConnectWise Experience Experience working in the Managed Service Provider industry is a must!!!!…
August 2, 2023
IT Help Desk Technician (MSP)
IT Help Desk Technician (MSP) Technical Expertise: Working knowledge of Windows operating systems (desktop and all server) Tracking & documenting support activities, ConnectWise preferred. Working knowledge of desktop, laptop, and basic server hardware. Working knowledge of routers, firewalls, networking and TCP/IP protocol Moderate to advanced knowledge of Microsoft Office/Office 365 (Exchange) Working knowledge of VMware…
August 1, 2023
MSP System Administrator Level 3
MSP System Administrator – Level 3 Requirements: Microsoft Windows Server 2012/2016/2019 configuration & implementation Active Directory/DHCP/DNS M365 Administration and migrations Virtualization via VMware/Hyper-V Routers, switches, firewalls, wireless networks MS Azure administration & deployments Design/implementation of mid-large size Microsoft ecosystems (SharePoint, O365, Exchange, etc.) MSP System Administrator – Level 3 Salary + Benefits: $110,000 – $120,000…
IT Support Engineer & Jr System Administrator (MSP)
IT Support Engineer & Jr System Administrator (MSP) Requirements: Proficiency in Windows 10, Office 365, Enterprise tools for OS deployment, software distribution, the client setup on applications Understanding/ familiarity with Microsoft desktop operating systems and productivity applications Experience with testing and troubleshooting PC’s Troubleshooting and managing Microsoft Windows-based environments. Experience with Microsoft Office 365, Active…
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