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Hybrid Client Account Manager (TAM/vCIO) – MSP
Hybrid Client Account Manager (TAM/vCIO) – MSP Duties: Proven experience as a Technical Account Manager or similar client-facing role Solid technical background with a keen understanding of Cloud/Managed Services and IT solutions Outstanding communication and interpersonal skills, capable of building lasting client relationships Ability to handle crisis situations with composure and effectively provide escalation support…
September 4, 2023
System Administrator – MSP IT Engineer
System Administrator – MSP IT Engineer Professional/Technical/Business Qualifications Required: 3-5+ years’ experience in a professional IT environment – any experience with a Managed Service Provider highly preferred. Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely and accurate resolution Demonstrated leadership ability, strong team player who enjoys a fast-paced atmosphere Administration…
September 1, 2023
IT Support Engineer (Windows/Azure)
IT Support Engineer (Windows/Azure) Technology Experience: Strong hands-on/practical experience with the Windows desktop environment, Linux/Mac experience a plus. Experience with Windows Server, Active Directory, Group Policy, Domain Environments. Experience with basic networking principals, routers, modems, switches. Experience with M365 Administration Experience with VMWare, Hyper-V, virtualization Experience with Azure AD, InTune is a plus Experience with…
Managed Services Service Delivery Manager – (MSP)
Responsibilities: · Help lead and prioritize the support team’s workload · Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations. · Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes · Regularly monitor team performance and…
IT System Administrator (Managed Services)
IT System Administrator (Managed Services) Requirements: Solid expertise in desktop and application support, demonstrating the capability to work autonomously and deliver direct assistance for desktop/laptop PCs at an advanced level. Solid understanding of server troubleshooting fundamentals. Proficiency in handling networking devices, including the capacity to engage with them and execute minor configuration adjustments. Proficient background…
August 31, 2023
IT System Administrator (Level 2) – MSP
IT System Administrator (Level 2) – MSP: Experience supporting End User IT Support, Cloud, O365 troubleshooting/administration, virtualization, Windows System Administration, and general Network Administration (TCP/IP) Technical experience with network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Experience with Windows OS and server from 2008-2019 Knowledge and experience with building and managing firewalls Experience working…
IT Security Engineer (MSP)
IT Security Engineer (MSP) Duties: Manage MFA platform, Zscaler tenant, and audit security implementations Build and maintain lab environments using VMware vCenter and ESXi Develop, execute, and monitor security measures to safeguard information, network infrastructure, and computer systems Implement security OS hardening using GPOs and scripting Identify, define, and document system security requirements and propose…
IT Security Engineer
IT Security Engineer Duties: Ability to obtain or currently hold the following certifications is a plus (ITIL Foundation, CompTIA A+, CompTIA Net+, VMware, CCNA and CompTIA Security) Develop, execute, and monitor security measures to safeguard information, network infrastructure, and computer systems Implement security OS hardening using GPOs and scripting Managing the MFA platform, Zscaler tenant,…
SOC Engineer (Zscaler)
SOC Engineer (Zscaler) REQUIREMENTS TO BE CONSIDERED: Advanced experience with Windows GPO Advanced experience with VMware Advanced experience with Zscaler 6+ years of technical experience troubleshooting complex network, system, and end-user support issues Excellent communication skills both written and verbal ***Currently hold OR be willing and able to obtain 1-3 of the following certifications within…
IT System Engineer (L2) MSP
IT System Engineer (L2) MSP Duties & Qualifications: Administer MS Office 365, including domain synchronization and migration from various platforms Configure and oversee firewalls, switches, W.A.P.s, VPNs, and other network appliances Utilize ConnectWise or similar ticketing and RMM systems effectively 3-5+ years of hands-on experience in deploying and supporting SMB environments Strong background in MS…
Tier II Helpdesk Technician (MSP)
Tier II Helpdesk Technician (MSP)Duties & Experience: Apple & Android Support with an understanding of networking Proficient in network security and experience with firewalls Server support experience and familiarity with RDS / Terminal Server Collaborative experience within a team on an ISP/MSP Helpdesk project Familiarity with Office 365 / Hosted Exchange Strong understanding of DNS,…
IT System Engineer (L2) MSP
IT System Engineer (L2) MSP Qualifications/Responsibilities: Serve as the ultimate escalation point for Tier 1 engineers, offering guidance and expertise Mentor and coach Tier 1 engineers in technical decision-making and efficient ticket management Demonstrate unwavering dedication to resolving customer issues by diving deep into problems and keeping their business needs in focus. Engage in both…
Helpdesk Technician L1 (MSP)
Helpdesk Technician L1 (MSP) Responsibilities: 1-3 years of experience in providing IT support to end-users Proficiency in administering Microsoft 365 and its product suite Familiarity with Active Directory administration, Group Policy implementation, and AD topologies Understanding of VoIP technologies, administration, and troubleshooting Troubleshoot basic connectivity issues and provide support for networking services Helpdesk Technician L1 (MSP) Salary…
August 29, 2023
Service Desk Support – Tier I (MSP)
Service Desk Support – Tier I (MSP) Experience: Working knowledge of Windows Operating Systems Working knowledge of Microsoft Office and Microsoft 365 Excellent customer service skills over the phone , in person or via email Ability to follow through and make sure issues are resolved Ability to quickly learn new skills and technologies Ability to…
August 28, 2023
IT Help Desk Technician L1 (MSP)
IT Help Desk Technician L1 (MSP) Technical Knowledge: The IT Support Specialist is typically responsible for the smooth running of the client’s computer and technology systems while ensuring users receive the maximum benefits from them Interest in problem solving and learning new skills Experience in installing and configuring computer systems, diagnosing and solving hardware/software faults,…
Business Development Manager – IT Sales
Business Development Manager – IT Sales Requirements: Meet or exceed monthly, quarterly and annual quotas Develop and execute a multi-faceted prospecting plan through cold calling, emailing, leveraging personal contacts, and following up on company generated leads. Attend networking events, conferences and tradeshows to build relationships that will create new business opportunities Being active in local…
IT System Administrator (Hybrid WFH)
IT System Administrator (Hybrid WFH) Requirements: Provide support for Microsoft server technologies including Windows Server, Active Directory, Office 365, Hyper-V, and Azure Manage and Deploy Firewalls, Managed Switches, and other Networking Equipment Manage M365 Deployments and Migrations including New Deployments Manage and Deploy VMWare Environments as well as Hyper-V Assist clients with technology planning, IT…
IT System Administrator (Hybrid Remote)
IT System Administrator (Hybrid Remote) Technologies used day to day: Office 365 (Exchange, Azure AD, SharePoint, OneDrive) Windows Server (Active Directory, file/print sharing, DNS, DHCP) Networking (Connectivity issues, VPN, WiFi, TCP/IP) Desktop Support (Everything you can and cannot think of) Backup issues (Veeam, ShadowProtect, Datto) IT System Administrator (Hybrid Remote) Primary duties: Provide Tier II…
IT System Engineer (ConnectWise)
IT System Engineer (ConnectWise) Requirements: Must have advanced experience with each of the following: System hardware, software, and operating systems. Networking concepts such as TCP/IP, DNS, and DHCP. Active Directory and Group Policy administration. Switches, firewalls, and advanced infrastructure. Server applications such as SQL Server and RDS. Cloud solutions such as M365 Virtualization using VMware…
IT System Administrator (Managed Services)
IT System Administrator (Managed Services) Requirements: ALL recent versions of MS Windows Server Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN Experience with IAAS Platforms such as AWS and Azure MS Exchange Server (2007-2019) and M365 hosted solutions, including migrations from prior versions and cloud Exchange deployments VMware vSphere management, including new implementations and migrations…
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