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IT Senior Network Engineer – MSP
IT Senior Network Engineer – MSP Responsibilities: Design and deploy functional networks (LAN, WLAN, WAN) Configure and install software, servers, routers and other network devices Monitor network performance and integrity Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure Automate tasks and monitor their effectiveness Mentor team members on technical issues Create,…
July 1, 2023
Help Desk Technician – ConnectWise/MSP
Help Desk Technician – ConnectWise/MSP Responsibilities: Experience with desktop operating systems Email Administration with mid-level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues Virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor Experience with O365 and ConnectWise Domain…
June 30, 2023
IT Help Desk Technician – Level 2 (MSP)
IT Help Desk Technician – Level 2 (MSP) Technical Proficiencies: Knowledge/ Experience with Microsoft 365 Knowledge/ Experience with Active Directory Knowledge/ Experience with DNS Knowledge/ Experience with DHCP ConnectWise Experience preferable (Not required) Configure and install various computer and Windows servers Integrate new server hardware and applications under the supervision of a more senior engineer…
June 29, 2023
Vice President of Service Delivery (MSP)
Vice President of Service Delivery (MSP) Responsibilities Quality assurance and accuracy across all ticket types and teams Assist with escalated tickets when needed (MUST HAVE A HANDS ON TECHNICAL BACKGROUND) Consistently engage with clients to build relationships and understand how our performance is perceived and/or where gaps exist. Train team on how to manage and meet…
June 28, 2023
IT Support Technician – MSP
IT Support Technician – MSP Requirements: Support, configure, maintain, and upgrade corporate customer’s networks and in-house servers Install and integrate new server hardware and applications under the supervision of a more senior engineer O365 Administration Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications. Ability to communicate technical guidance and…
June 27, 2023
Senior Success Manager (vCIO) – MSP
Senior Success Manager (vCIO) – MSP Duties and Responsibilities: Developing relationships with key client contacts (senior partners, managers, and executives) as their trusted advisors through regularly scheduled meetings (conference calls and onsite). Act as the client advocate and liaison to all other departments within the company, as well as other vendors who provide services to…
June 23, 2023
Service Desk Analyst (MSP)
Service Desk Analyst (MSP) Responsibilities: Support Azure, VMware, and Windows Server environments within a team environment Manage accounts in active directory, complete password resets, provide printer support Remote into desktops & complete basic troubleshooting Troubleshooting and some administration of Office 365 and Microsoft Azure Service Desk Analyst (MSP) Requirements: Experience with Windows Server 2012/2016, Exchange 2013/2016 Excellent…
June 15, 2023
Technical Support Representative (MSP)
Technical Support Representative (MSP) Responsibilities: Support Azure, VMware, and Windows Server environments remotely within a team environment Manage accounts in active directory, complete password resets, provide printer support Remote into desktops & complete basic troubleshooting Troubleshooting and some administration of Office 365 and Microsoft Azure Technical Support Representative (MSP) Requirements: Experience with Windows Server 2012/2016, Exchange 2013/2016…
June 14, 2023
Director of Engineering (MSP)
Director of Engineering (MSP): Analyze complex business needs presented by the user community and/or clients and design/recommend technical solutions Supervise company and client system infrastructure to ensure functionality, standardization and efficiency and making changes as necessary Assist with hardware and software evaluations and maintains vendor contracts Monitor KPIs to assess technological performance Ensure the company’s…
June 6, 2023
IT System Engineer “Jack of all Trades”
IT System Engineer “Jack of all Trades” Requirements: Experience in administration, configuration, management and design of Windows Server-based corporate networks Experience with Exchange 2+ Years of Managed Service Provider experience required** Office 365 and Microsoft Azure experience Migration experience: Windows Servers and performing P2V migrations with VMware and Hyper-V Familiarity with virtualization requirements, including VMWare Server…
June 2, 2023
Dedicated Support Technician (Level 2) -MSP
Dedicated Support Technician (Level 2) – MSP Experience supporting End User IT Support, Cloud, O365 troubleshooting/administration, virtualization, Windows System Administration, and general Network Administration (TCP/IP) Technical experience with network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless Experience with Networking, Windows OS’s to include XP,2007-2019 Knowledge and experience with building and managing firewalls Experience working…
June 1, 2023
Senior Network Engineer (Cisco & CCNP) MSP
Senior Network Engineer (Cisco & CCNP) MSP Experience: Design and develop network solutions based on customer business requirements. Configure deploy and manage onsite at customer locations in Queens and New York City (Manhattan) Cisco Routers, Switches, and Wireless access points. Manage and maintain firewalls – Palo Alto and Cisco Firepower Design, Implement, maintain site-to-site and…
Senior Network Engineers (Network Guru) MSP
Senior Network Engineers (Network Guru) MSP Duties: Experience designing and deploying functional networks (LAN, WLAN, WAN) Experience configuring and installing software, servers, routers, and other network devices Create, oversee, and test security measures (e.g. access authentication and disaster recovery) Experience mentoring network performance and integrity Resolve issues tiers of support have escalated by troubleshooting cloud…
Senior Desktop Engineer – MSP Escalated IT Support
Senior Desktop Engineer – MSP Escalated IT Support: IT support relating to technical issues involving Microsoft’s core business applications Support services for Microsoft related technologies: Windows 7, Windows 10, Windows Server, Exchange, O365, Active Directory, etc. Azure cloud experience. Minimum Azure AD administration, preferable Azure VM administration. Ability to configure and troubleshoot network equipment including…
Technical Account Manager (MSP)
Technical Account Manager (MSP) Responsibilities: Understands our Client’s business needs and aligns with our technology solution and services Track customer issues and resolutions through ticketing system Ensure processes and procedures are followed Proactively solve problems and recommend preventive options to stay ahead of future problems Can quickly evaluate the priority of the issue and determine…
May 31, 2023
IT System & Project Engineer (MSP)
IT System & Project Engineer (MSP) Position Responsibilities: Support end-users remotely and on-site environment resolving hardware/software issues. Troubleshoot network devices and business-specific or line of business applications. Support for escalated tickets and respond to urgent customer requests. Configure servers and other key components in Azure. Azure administration and support. MS Office 365 administration with domain…
IT Support Engineer (Windows/Azure)
IT Support Engineer (Windows/Azure) Technology Experience: Strong hands-on/practical experience with the Windows desktop environment, Linux/Mac experience a plus. Experience with Windows Server, active directory, group policy, domain environments. Experience with basic networking principals, routers, modems, switches. Experience with Exchange/365 Administration Experience with VMWare, Hyper-V, virtualization Experience with Azure AD, Intune is a plus Experience with…
IT System Administrator (MSP)
IT System Administrator (MSP) Requirements: ConnectWise or Autotask experience Previous experience supporting Azure Advanced server level knowledge and troubleshooting experience (AD/GPO/Scripting) Must be highly proficient with Windows Server 2012 R2 and newer Previous experience with virtualization platforms including VMWare and/or Hyper-V Highly proficient with Active Directory, and GPO Highly proficient with DNS, DHCP, and DFS…
IT Service Delivery Manager (MSP)
IT Service Delivery Manager (MSP) Responsibilities: Ensure exceptional client satisfaction is consistently delivered and maintained by Support Team members. Implementation/Administration of internal technical tools, knowledge base, RMM, etc. Ensure SLA-adherence, and that accurate and timely technology support and problem resolution is being delivered to our clients. Serve as an occasional escalation point for technical support…
System Engineer Level 3 (MSP)
System Engineer Level 3 (MSP) Responsibilities: Diagnose and resolve a wide range of technical issues remotely, or at client sites. Handle escalations/questions from the team, mentor junior techs, and lead training sessions. Liaise with vendors and other third parties to move issues towards completion. Create and update documentation such as client configurations, work instructions etc.…
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