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IT Helpdesk Support Technician Tier II (Partial Remote)
IT Helpdesk Support Technician Tier II Requirements 2+ years Managed Service Provider experience required. 3+ years experience in administration, configuration, management and design of Windows Server-based environments Experience configuring and installing various computer and Windows servers Microsoft 365 and Microsoft Azure experience Migrate O365/G-Suite/Servers Familiarity with virtualization requirements, including VMWare Experience supporting, configuring, and upgrading…
June 18, 2024
IT Systems Administrator Tier 2.5 (MSP) – Partial Work From Home
IT Systems Administrator Tier 2.5 (MSP) Skills And Experience: 5 plus years of experience in network / IT systems and troubleshooting steps Experience with helpdesk/desktop support Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams Experience with Windows Server, Active Directory Management, Group Policy, Etc. A general understanding of TCPIP, DNS, DHCP, and RADIUS Hands-on…
IT Support Technician Tier II (Partial Remote)
IT Support Technician Tier II (Partial Remote) Requirements 2+ years Managed Service Provider experience required. 3+ years experience in administration, configuration, management and design of Windows Server-based environments Experience configuring and installing various computer and Windows servers Mid level Microsoft 365 and Microsoft Azure experience Familiarity with virtualization requirements, including VMWare Experience supporting, configuring, and upgrading…
Junior System Administrator – Cloud Services Team
On a daily basis, the Junior System Administrator – Cloud Services Team will be configuring and troubleshooting issues related to the following technologies (and much more!): Azure AD Azure VMs Office 365 Windows Server DNS DHCP VPN Clients Group Policy Folder Permissions Firewalls VMWare servers Print Servers workstation and network connectivity issues Microsoft Office Applications…
June 16, 2024
Hybrid WFH System Administrator for MSP
Hybrid WFH System Administrator for MSP Responsibilities: Administer and support Azure AD/AD Windows Server 2016+ VMware, experienced in management of virtual hosts Provide support for Office 365, administration and migrations Provide Tier 2-3 desktop and application support, including new user setups, line of business application support, and hosted application support. Produce, maintain and update technical…
Hybrid WFH Managed Services Help Desk Engineer
As a Hybrid WFH Managed Services Help Desk Engineer, picture yourself: Taking ownership of customer incidents by providing telephone/remote/email support to end-users. Troubleshooting and resolving various technical issues related to computer hardware and software problems. Troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions,…
Hybrid WFH Managed Services Help Desk Engineer
As a Hybrid WFH Managed Services Help Desk Engineer, picture yourself: Taking ownership of customer incidents by providing telephone/remote/email support to end-users. Troubleshooting and resolving various technical issues related to computer hardware and software problems. Troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions,…
Managed Services System Administrator
Managed Services System Administrator Technical Requirements: Perform routine system upgrades, including Servers, PC/Computers, and Network Devices Routinely and proactively optimize customer-managed networks Administer Windows Based networks for multiple organizations Evaluate customer needs including computers, network hardware/software, technology use, applications, etc. Maintain and keep customer-managed network documentation up to date in near real-time Document troubleshooting steps…
System Administrator & MSP Escalated Support Engineer
System Administrator & MSP Escalated Support Engineer Technical Requirements: Perform routine system upgrades, including Servers, PC/Computers, and Network Devices Routinely and proactively optimize customer-managed networks Administer Windows Based networks for multiple organizations Evaluate customer needs including computers, network hardware/software, technology use, applications, etc. Maintain and keep customer-managed network documentation up to date in near real-time…
MSP Service Desk Engineer – Tier 2 IT Support
MSP Service Desk Engineer – Tier 2 IT Support Responsibilities: Providing timely and effective technical, operations and training support of end-user computers and devices onsite and /or by telephone or email Image, install and maintain end-user computers and devices Create and manage Active Directory, email and phone system accounts Install, support and maintain client printing…
Tier 2 IT Support Engineer – Managed Services
Tier 2 IT Support Engineer – Managed Services Responsibilities: Experience supporting Windows server 2012/2016/2019/2022, VMWare, Hyper-V, Citrix, SQL, Digium, and Azure Good grasp and working knowledge of acronyms like IP addresses, DNS, and DHCP ipconfig is your best friend… not really, but you know what we mean Microsoft Windows Server 2012/2016/2019 (Active Directory, OU and…
System Administrator – MSP IT Engineer
System Administrator – MSP IT Engineer Essential Duties and Responsibilities: Implementation and support of virtual platforms built on Microsoft’s Hyper-V, VMware, or Cloud Servers such as AWS/Azure. Design, implementation, Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc. IT support relating to technical issues involving Microsoft’s core business applications Excellent knowledge with email…
Junior Systems Administrator – Level 1 MSP Team
Junior Systems Administrator – Level 1 MSP Team Competencies and Qualifications: Responsible for providing consultation, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users over the phone or at customer sites. Strong Experience with Windows Server / Active Directory and Windows desktop administration in a domain environment…
Tier 1 System Administrator – Managed Services Team
Tier 1 System Administrator – Managed Services Team Responsibilities: Basic experience supporting Microsoft Windows server technologies 2012+, operating systems, Exchange, DNS and Active Directory, and virtualization platforms. Support Active Directory, DNS & Microsoft Exchange. VMware, experienced in management of ESXi virtual hosts (Hyper-V experience too) Provide administration and support for O365 and Azure AD Provide…
Managed Services Provider – Azure Solutions Engineer
Managed Services Solutions Architect / Engineer Primary Responsibility: Responsible for implementation of architectural design of hardware, software and/or networking systems. KNOWLEDGE/SKILLS/ABILITY: Intermediate to advanced knowledge of: OSs and distributions, Cloud, patching, monitoring, RAID, security, web servers, cluster management, high availability, root cause analysis, systems optimization, configuration and source code management, database administration, scripting language, auth/directory…
Junior Administrator – MSP System Infrastructure Team
Junior Administrator – MSP System Infrastructure Team Essential Duties and Responsibilities: Experience with administrating and maintaining Windows Server 2012 and above High level knowledge of supporting/managing desktop operating systems Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues Basic virtualization Administration which may…
June 15, 2024
IT System and Network Administrator (MSP)
IT System and Network Administrator (MSP) Experience and Technologies: 1 year of previous experience working for a MSP or supporting multiple domains concurrently within a SLA driven environment General knowledge of wired networking including switches, routers, firewalls, Virtual LANs, Virtual Private Networks, and network protocols. Experience supporting wireless LAN and WAN technologies Experience supporting SonicWALL,…
June 13, 2024
System Support Analyst L1.5 (MSP)
System Support Analyst L1.5 (MSP) Responsibilities: Handle incoming help requests from end users via phone, email, and work orders in a friendly and professional manner. Respond to assigned tickets/tasks according to SLA guidelines. Maintain accurate records of the troubleshooting process, including successful and unsuccessful decisions, until the issue is resolved. Utilize diagnostic utilities and best…
June 11, 2024
IT Support Specialist Tier 1.5 (MSP)
Requirements: Proficiency in managing MS365 environments, including email, MDM, and Intune. Strong knowledge of Windows 10, particularly in implementing baseline security policies. 3-5 years of experience supporting Windows-based servers. Familiarity with RMM and remote assistance tools such as ConnectWise. Ability to troubleshoot issues related to Windows AD, DNS, and IP networking. Excellent problem-solving skills and…
Senior Systems Administrator (MSP)
Responsibilities: Deploy and maintain local area networks (LAN), wide area networks (WAN), intranets, and extranets. Provide comprehensive support for both Windows and Mac environments. Diagnose and resolve network and system issues, encompassing routers, switches, and firewalls. Oversee network rollouts and manage the networking platform holistically. Offer support for various industry-specific software. Proactively monitor network and…
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