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Project Engineer – Managed Service Provider
Project Engineer – Managed Service Provider position: Design, upgrade and continual maintenance of client networks and servers. Analysis of networks and recommendations for improvements. Coordinating and implementing network software and hardware upgrades Timely diagnoses of, response to, and resolution of client support cases Project Engineer – Managed Service Provider position: Develop, test, and implement PowerShell…
July 11, 2022
Sr. Project Engineer – MSP
Sr. Project Engineer – MSP Responsibilities: Working for a Managed Service Provider REQUIRED Excellent oral/written communication skills (emphasis on technical communication) in a business environment. Design, Implement, and Support LAN/WAN technologies (i. e. installation of routers, switches, firewalls, wireless, etc..) O365 migration experience Experience with AWS/Azure infrastructures Design, configure, maintain and upgrade corporate customer’s networks…
July 8, 2022
IT Service Technician – MSP
IT Service Technician – MSP Requirements/Job Duties: – Troubleshooting/administrating O365 environments, primarily for SMB’s – Must have experience with an MSP-oriented RMM tool – ConnectWise preferred – Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10) – Knowledge of DNS, DHCP, SMB, and other common protocols – Proficient with router,…
July 7, 2022
Mid-Level Server Support Engineer – MSP
Mid-Level Server Support Engineer – MSP Experience: Install, configure, test, and maintain operating systems, application software, and system management tools Troubleshooting of modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless Experience working for a Managed Service Provider/tech experience Have experience working with O365, Active Directory, GPO administration Knowledge…
MSP – Network Engineer
MSP – Network Engineer Duties: Manage, maintain, and troubleshoot mid- and large-scale network deployments. Configure deploy and manage Cisco Routers, Switches, Wireless access points Use network monitoring tools to troubleshoot issues. Manage customer tickets and provide quick resolutions. Handle Client Network support issues Design, Implement, maintain site to site and client to site VPN’s, and…
Cloud Solutions Engineer – MSP
Cloud Solutions Engineer – MSP Responsibilities: Work with our Head of Infrastructure on supporting our clients from the back end on projects and providing 2nd and 3rd level escalation for issues when required Mentor, support and develop junior support desk engineers by providing advice, coaching and educational opportunities Work closely with senior leadership on opportunities…
Dallas IT Support Engineer – MSP
Dallas IT Support Engineer – MSP Job Duties and Responsibilities Perform technical support and basic administration for Windows Servers, Exchange servers, O365, Azure AD, and Desktop operating systems across multiple customers’ platforms. Monitor and troubleshoot client backups. Escalate customer issues through the proper channels. Manage cases according to defined severities and case priorities Monitor trends…
Service Engineer – MSP
Service Engineer – MSP Experience: EXPERIENCE WORKING WITH A MANAGED SERVICE PROVIDER (MSP) REQUIRED Onsite support of Windows-based desktop, mobile computes/devices, and printers Installs and optimizes hardware/software/network products and configurations at customer sites Installation and configuration of Windows Servers Diagnoses and resolves product performance problems ConnectWise and N-Able experience Performs maintenance and repairs Troubleshoot and…
System/Network Engineer – (MSP)
System/Network Engineer – (MSP) Requirements: 3+ years of proven hands-on experience as a systems/network engineer Understanding and exposure to voice technologies and protocols – VoIP, SIP, PRI, 3CX, Asterisk, Teams, Skype, etc Detailed experience with infrastructure migrations and improvements Detailed experience with common key cloud line of business applications Excellent communication skills – written and…
Field Engineer – Junior (MSP)
Field Engineer – Junior (MSP) Responsibilities: 2+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER Troubleshooting and administering Microsoft infrastructure (O365, Active Directory, Group Policy, etc.) Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, configure, and troubleshoot firewalls and wireless routers. Server and file…
July 6, 2022
Cybersecurity Admin- MSP
Cybersecurity Admin- MSP Responsibilities: MSP EXPERIENCE IS REQUIRED Analyze security-related data in both structured and unstructured formats from various sources. Oversee all cybersecurity services making sure each is deployed correctly and making necessary changes when needed Control internal security tickets related to cybersecurity services and events. Monitor Networks and infrastructure for security issues Create documentation,…
Project Engineer – MSP (Partial WFH)
Project Engineer – MSP (Partial WFH) Responsibilities: Oversee the engineer’s daily activities and work with Dispatch on service requests Act as resource for performing discovery/diagnostic phase of technical projects, as well as project documentation reviewer Mentor Network Consultants and Associate Network Consultants on projects Assist CSM with QBR reporting and provide feedback for client annual…
Sr. Systems Engineer – Partial WFH (MSP)
Sr. Systems Engineer – Partial WFH (MSP) Experience: Must Have 3+ Years Of MSP Experience Office 365 troubleshooting/administration/migration Firewall, Router, Switch installation and configuration Microsoft Exchange Setup, Configuration and Troubleshooting Cloud and virtualization using Hyper-V, VMWare, and other technologies. Configuring and managing firewalls, switches, routing, and other network appliances Sr. Systems Engineer – Partial WFH…
WFH Support Engineer – (MSP)
WFH Support Engineer – (MSP) Responsibilities: Implementation and migration of software and hardware upgrades and patches. IT support relating to technical issues involving Microsoft’s core business applications Monitor and maintain VOIP/Voice systems. Troubleshooting/support of O365 Document and update the client environment Communication with customers as required, keeping them informed of incident progress, notifying them of…
Client Success Manager (IT Consulting Firm)
Client Success Manager (IT Consulting Firm) Responsibilities Responsible for managing client interaction from on-boarding to ongoing support. Responsible for measuring, tracking and improving support interactions between BBB and our clients. Increasing adoption, retention and client satisfaction. Responsible for scheduling and managing Client business reviews. Understanding client’s business goals and helping them utilize technology solutions to…
Jr. Field Engineer – (Managed Service Provider)
Jr. Field Engineer – (Managed Service Provider) Experience: MSP Experience Required Experience in troubleshooting and supporting Microsoft Windows desktop operating systems, Microsoft Office suites, and Office 365 Installs and optimizes hardware/software/network products and configurations at customer sites Installation & configuration of Windows Servers Experience doing End User IT Support, Cloud, O365 troubleshooting/administration Performs maintenance and…
July 5, 2022
Service Project Manager (MSP)
Service Project Manager (MSP) Responsibilities: Oversee the engineer’s daily activities and work with Dispatch on service requests Ensure quality and profitable services are performed to the agreed SLA Keep clients updated on their tickets (status and/or progress) Assist CSM with QBR reporting and provide feedback for client annual reviews Meet Key Performance Indicators (KPIs) and…
TAM – MSP
TAM – MSP Responsibilities: Facilitate Quarterly Business Reviews (QBR) with strategic partners to proactively manage the service experience and mitigate churn Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships Oversee project management through all phases of the customer relationship – coordinating with the…
Technical Account Manager – MSP
Technical Account Manager – MSP Responsibilities: Assist with the client onboarding process Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships Engaging with client support as a client advocate to ensure speedy resolution of client issues Regularly communicate with assigned accounts, set expectations, and…
Sr. Systems Engineer – Managed Service Provider
Sr. Systems Engineer – Managed Service Provider Experience: Must Have 3+ Years Of MSP Experience Experience with CISCO networking devices Azure deployments Installation and Configuration of network devices (Switches, Firewalls, Wireless Access Points etc.) Microsoft Exchange Setup, Configuration and Troubleshooting O365/G-suite/Azure Migrations VMware 6.0 to 7.0 Installation, Administration and Troubleshooting Layer 2/3 Switching Configuring and…
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